Schmitt-Thompson Clinical Content

What Schmitt-Thompson Clinical Content does

Schmitt-Thompson Clinical Content (STCC) is a privately-held clinical content company founded in 1993 by Dr. Bart Schmitt and Dr. David Thompson to develop evidence-based nurse telephone triage guidelines. The company provides the industry-standard Schmitt-Thompson triage protocols covering hundreds of adult and pediatric conditions, organized into After Hours and Office Hours versions, with annual updates incorporating current medical literature, national clinical guidelines, and expert clinical review. Supporting products include 440 Pediatric Care Advice Handouts and 100 Adult Care Advice Topics (ACATs) for patient education at the end of triage encounters. The clinical content is delivered as Access Databases, PDFs, RTFs, Redlines, and Nurse Update Letters, and is licensed to healthcare organizations (hospitals, health systems, health plans), software developers (Epic, ClearTriage, Keona Health, LVM Systems, CareXM, TriageLogic, Veer Infotech, Bingli, Fonemed), and outsourced nurse triage service providers (AccessNurse, Carenet Health, IntellaTriage, RelateCare, Conduit Health Partners, Call 4 Health, Coventry NT24). According to STCC, its protocols are trusted by 95% of medical call centers in North America, a market position built over 30+ years of continuous content refinement and validated by peer-reviewed research showing 80% nurse concordance, 33% improvement in appropriate ED referrals, and 90% appropriate urgent referrals.

Name

Schmitt-Thompson Clinical Content

Legal name

Schmitt-Thompson Clinical Content

Website

https://stcc-triage.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

Schmitt-Thompson Clinical Content (STCC) develops evidence-based nurse telephone triage guidelines covering hundreds of adult and pediatric conditions, licensed to healthcare organizations, EHR platforms (Epic), software vendors, and outsourced nurse triage service providers across North America.

Ownership category

akta.pro rank

Product category

Clinical Decision Support

NAICS

Offices of Physicians (62111), All Other Outpatient Care Centers (621498)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

akta.pro secondary industry

Tele-Urgent Care for Health Systems & Clinics (White-Label) (HLALAJAF)

Keywords

• Nurse triage guidelines
• Telehealth clinical content
• Clinical decision support
• Telephone triage protocols
• Patient care advice

Headquarters

HQ city

Chandler

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Clinical Content Licensing: STCC licenses its nurse triage guidelines to healthcare organizations (hospitals, health systems, health plans), software developers, patient engagement platforms, and call centers. Licensing is structured as annual subscriptions or multi-year agreements, with content delivered as Access Databases, PDFs, RTFs, Redlines, and Nurse Update Letters. Organizations can sublicense through Epic or directly from STCC.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Schmitt-Thompson Clinical Content develops and licenses evidence-based nurse telehealth triage guidelines covering hundreds of adult and pediatric conditions for use by telephone triage nurses, call centers, and healthcare software platforms. The content is delivered as four distinct guideline sets (Adult and Pediatric After Hours, Adult and Pediatric Office Hours) plus 440 Pediatric Care Advice Handouts and 100 Adult Care Advice Topics, updated annually based on current medical literature, national clinical guidelines, quality improvement projects, and expert clinical review. STCC licenses this clinical content to hospitals, health systems, health plans, EHR and software vendors, and outsourced nurse triage service providers via annual and multi-year agreements.

Product overview

Schmitt-Thompson Clinical Content (STCC) provides a comprehensive portfolio of nurse triage clinical content products built around its core telehealth triage guidelines. The portfolio consists of two main guideline sets—After-Hours and Office-Hours versions—each available separately for Adult and Pediatric patient populations, totaling 417 adult guidelines and hundreds of pediatric guidelines. These protocols are licensed to software vendors (Epic, ClearTriage, Fonemed, Keona Health, LVM Systems, Veer Infotech) who embed them in clinical decision support platforms, and directly to healthcare organizations. Supporting the core guidelines are Patient Care Advice Handouts—440 pediatric handouts and 100 Adult Care Advice Topics (ACATs)—that triage nurses send to patients at the end of encounters. STCC also publishes quarterly clinical newsletters and research studies evaluating AI triage accuracy and outcomes. The company operates on an annual content release cycle, with major updates each April (After Hours) and July (Office Hours).

Differentiator

Problem solved

Functional benefit

Brands

• After Hours Guidelines: Nurse triage protocols for after-hours telehealth encounters covering adult and pediatric populations
• Office Hours Guidelines
• Adult Care Advice Topics (ACATs)
• Pediatric Care Advice Handouts
• STCC Newsletter

Products and services

• Adult After-Hours Telehealth Triage Guidelines Evidence-based nurse telephone triage protocols covering hundreds of adult conditions for after-hours call centers, updated annually based on current medical literature and national clinical guidelines. Designed for 24/7 call center use by registered nurses.
• Pediatric After-Hours Telehealth Triage Guidelines Comprehensive nurse telephone triage protocols for pediatric patients covering hundreds of conditions for after-hours call centers, developed by Dr. Barton Schmitt and updated annually. Designed for 24/7 call center use by registered nurses.
• Adult Office-Hours Telehealth Triage Guidelines Nurse triage protocols for adult patients during daytime office hours, designed for primary care practices and specialty offices.
• Pediatric Office-Hours Telehealth Triage Guidelines Nurse triage protocols for pediatric patients during daytime office hours, supporting pediatric practices and offices.
• Pediatric Care Advice Handouts 440 electronic patient education handouts covering common pediatric symptoms and conditions, matched to specific triage protocols and available in multiple languages for sending to patients via text, email, or patient portal at end of triage encounter.
• Adult Care Advice Topics (ACATs) 100 patient education handouts for adult telehealth encounters, aligned with STCC triage guidelines and written at 5th-6th grade reading level using health literacy principles. Topics cover instructive, directive, preventive, and supportive care advice.
• Nurse Triage Guideline Licensing Program License agreements enabling software developers and healthcare organizations to integrate STCC nurse triage protocols into their platforms including Epic Nurse Triage, ClearTriage, and other call center software; delivery includes Access Database, PDFs, RTFs, Redlines, and Nurse Update Letters.

Quantifiable outcome

• ED visits made by nurse telephone triage referral were 33% more appropriate than patients making self-referrals (80% vs 60% deemed appropriate)
• +5 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability4 records

Feature6 records

Partnerships

16 partnerships are on record, tiered minor, core and secondary.

• VStormminorStrategic or Co-development Partner · 24 March 2026STCC collaborated with VStorm on a case study demonstrating that STCC's telehealth triage guidelines can be used safely and effectively by generative AI to support efficient patient intake and generate correct dispositions.
• EpiccoreTechnology or IntegrationEpic is a major EHR platform that hosts Dr. Barton D. Schmitt's pediatric telephone triage guidelines (Office Hours and After Hours) and Dr. David A. Thompson's adult telephone triage guidelines (Office Hours and After Hours versions) in its Nurse Triage clinical call application. Healthcare organizations can sub-license these guidelines directly from Epic.
• ClearTriagecoreTechnology or IntegrationClearTriage combines trusted Schmitt-Thompson protocols with cloud-based software, trusted by over 1,000 organizations for millions of calls each year. Used as a standalone tool or integrated within existing systems via iframe or Salesforce Lightning Web Component.
• BinglisecondaryTechnology or IntegrationBingli delivers next-generation nurse triage and clinical decision support combining continuous care monitoring with STCC protocols, streamlining nurse triage and advice and boosting efficiency by 50-70%.
• FonemedcoreTechnology or IntegrationFonemed's HIPAA-compliant cloud-based Health Management Platform is fully integrated with STCC clinical content, delivering comprehensive patient-centric virtual care modules. Fonemed also operates as a nurse triage service provider.
• Keona HealthsecondaryTechnology or IntegrationKeona Health Desk is a Healthcare CRM and Patient Access platform used by US and Canadian healthcare organizations to optimize nurse triage services, fully integrating STCC clinical content in real-time with EHR systems including Epic, Cerner, Allscripts, Athena, and Greenway.
• LVM SystemssecondaryTechnology or IntegrationLVM Systems provides easy-to-use nurse triage software partnering with Dr. Barton Schmitt and Dr. David Thompson to provide clinically proven STCC protocols in After Hours and Office Hours versions, with customization capabilities.
• TriageLogiccoreTechnology or IntegrationTriageLogic provides tech solutions for call centers including AI and medical scripting, with STCC protocols integrated to enhance quality and accuracy. Trusted by over 22,000 doctors and impacting 42 million lives. Also operates as a nurse triage service provider.
• AccessNursecoreChannel Partner/ Reseller/ DistributorAccessNurse is a leading 24/7 telephone nurse triage service provider for 29+ years, supporting over 40 million patient calls and serving 20,000+ specialty and general providers, practices, and health systems including 6 of the top 20 health systems. Uses STCC protocols.
• Call 4 HealthsecondaryChannel Partner/ Reseller/ DistributorCall 4 Health is an industry leader in medical call center solutions for hospitals, health systems, physicians, and home healthcare clients, offering nurse triage solution with 24/7/365 registered nurse access using STCC protocols.
• Carenet HealthcoreChannel Partner/ Reseller/ DistributorCarenet Health serves health plans, providers, employers, and healthcare service companies providing healthcare engagement, clinical support, telehealth, and advocacy services, using STCC nurse triage protocols.
• Coventry NT24 Nurse TriagesecondaryChannel Partner/ Reseller/ DistributorCoventry's NT24 Nurse Triage solution provides 24/7 registered nurse availability for employee health triage using STCC protocols, directing injured workers to the right level of care.
• IntellaTriagesecondaryChannel Partner/ Reseller/ DistributorIntellaTriage provides round-the-clock nurse-first triage for hospice and home health providers since 2008 using client-customized STCC protocols, with clients in 38 states.
• RelateCaresecondaryChannel Partner/ Reseller/ DistributorRelateCare partners with healthcare organizations in the design, development, and outsourcing of nurse triage programs using STCC protocols, with nurses able to document directly into patient EMRs.
• Conduit Health PartnerssecondaryChannel Partner/ Reseller/ DistributorConduit Health Partners provides 24/7 nurse-first triage service for 515+ facilities across 50 states, managed over 718,000 nurse triage cases since 2017, using STCC protocols.
• CareXMcoreChannel Partner/ Reseller/ DistributorCareXM is a leader in nurse triage and virtual care coordination, trusted by 4,500+ provider organizations with EMR-integrated triage solutions using STCC protocols, delivering real-time patient experiences.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TriageLogic: TriageLogic provides nurse triage software, AI medical scripting, and outsourced triage services that integrate STCC protocols. It is comparable to STCC because it operates in the same nurse triage solution space serving the same call center and physician practice customers, and is developing AI triage tools on top of STCC content.
• Healthwise: Healthwise provides patient education content and clinical decision support tools licensed to healthcare organizations and integrated into EHRs and patient portals. It is comparable to STCC because it directly competes in the patient education handout space (440 PCA / 100 ACATs equivalent) and shares the content licensing business model with health systems.
• Krames by WebMD Health: Krames, part of WebMD Health, provides patient education content and multimedia resources licensed to hospitals, health systems, and EHR platforms. It is comparable to STCC as a direct competitor in the patient education handout market with a similar content licensing model and overlapping health system customers.
• Fonemed: Fonemed operates a HIPAA-compliant virtual care platform and outsourced nurse triage call center services using STCC protocols. It is comparable to STCC because it serves the same healthcare customers with nurse triage solutions, combining STCC content with proprietary virtual care delivery and patient engagement modules.
• ClearTriage: ClearTriage provides cloud-based nurse triage software powered by STCC protocols, used by over 1,000 organizations for millions of calls annually. It is comparable to STCC as a software platform serving the same nurse triage call center and physician practice customers with STCC content embedded as the clinical foundation.

Broad incumbents

• Wolters Kluwer (UpToDate): Wolters Kluwer's UpToDate is a leading evidence-based clinical decision support resource used by healthcare professionals globally. It is comparable to STCC as a broader-scope evidence-based clinical content licensor selling subscriptions to hospitals and health systems, though its scope spans all specialties rather than nurse triage specifically.
• EBSCO (DynaMed): EBSCO's DynaMed is a clinical reference tool providing evidence-based content for point-of-care decisions across specialties. It is comparable to STCC in its evidence-based clinical content licensing model and healthcare professional audience, but covers a much broader set of clinical questions rather than telephone triage specifically.
• Elsevier (ClinicalKey): Elsevier's ClinicalKey combines clinical reference content, decision support tools, and procedure videos for healthcare professionals. It is comparable to STCC in its clinical content subscription model serving hospitals and clinicians, though it spans full clinical practice rather than telephone triage workflows.

Emerging players

• Ada Health: Ada Health provides AI-powered symptom assessment and triage tools for consumers and health systems. It is comparable to STCC as an emerging player targeting the same clinical triage use case, but with an AI-first approach that could compete with or complement STCC's protocol-based content in patient-facing triage workflows.
• Isabel Healthcare: Isabel Healthcare provides AI-powered differential diagnosis decision support used by clinicians at the point of care. It is comparable to STCC in the clinical decision support category serving healthcare professionals, though focused on diagnostic reasoning rather than nurse telephone triage specifically.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/schmitt-thompson-clinical-content

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Schmitt-Thompson Clinical Content