Complete Network Management

What Complete Network Management does

Complete Network Management, Inc. (CNM) is a privately held managed services provider founded in 1997 and headquartered in Houma, Louisiana. The company delivers outsourced IT department services to small and medium-sized businesses across the Gulf Coast region (Louisiana and Texas), with a stated headcount of 25+ professionals. Its core offering is a dual-track service model: Professional Services (hourly, no-contract support) and On-Demand IT (pro-active managed plans with 24/7 monitoring, dedicated IT Manager, backup monitoring, and monthly reporting). Supporting service lines include network security (managed firewalls, audits, antivirus, monitoring), offsite cloud backup (via Axcient), infrastructure (cabling, cameras, access control, WiFi), business phone solutions (via 3CX), certified Dell/Microsoft/Cisco equipment resale, website design and hosting, and consulting (project management, network health assessments, policy assistance, technology planning).

CNM's underlying technology stack is conventional MSP infrastructure rather than a proprietary platform: 24/7 network monitoring, cloud backup, hosted email, spam filtering, disaster recovery, and a customer portal (cnm.myportallogin.com) for ticketing and service management. Distinctive technical components include the proprietary Emergency Contact Portal (multi-state-hosted employee tracking for hurricane scenarios) and CNM Backup Email (webmail accessible during full IT outages). The company holds vendor certifications with Microsoft (Silver Partner), Dell (Gold Partner), Cisco, SonicWall, VMware, Axcient, StorageCraft, and 3CX, allowing it to deliver licensed software and hardware alongside managed services. Its 6,800 sq ft, non-flood-zone headquarters with elevated equipment and backup generator is purpose-built for Gulf Coast hurricane resilience.

The business model combines recurring managed-services subscriptions (On-Demand IT) with usage-based professional services hours, hardware/software resale margins, and project-based consulting revenue. Customer segments span legal, financial, medical, oilfield, real estate, and government verticals, all served through direct and inside sales (phone, email, customer portal, remote support via ScreenConnect). Pricing is quote-based and not publicly disclosed. CNM has no disclosed external funding, no M&A activity, and no parent company, operating as a bootstrapped regional MSP with ~28 years of operating history.

Name

Complete Network Management

Legal name

Complete Network Management, Inc.

Website

https://completenetwork.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Complete Network Management (CNM) is a privately held, Houma, Louisiana-based managed services provider founded in 1997, delivering outsourced IT, network security, cloud backup, and consulting services to small and medium-sized businesses across the Louisiana and Texas Gulf Coast.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industries

Business Continuity Management (BCM) Platforms (HDABAIAD), Infrastructure & Network Monitoring (NPM/NPMD) (HDABAJAA)

Keywords

• Managed IT services
• Network security
• Cloud backup solutions
• Disaster recovery planning
• IT consulting

Headquarters

HQ city

Houma

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Services (On-Demand IT): Pro-active management plans with system monitoring, backup monitoring, hardware/software inventory, remote support, and dedicated IT Manager. Provides predictable monthly expense for IT network management with monthly reporting and visibility into performed work.
2. Professional Services: Hourly service as requested without contract requirements. Flexible option for frequent, loyal clients needing occasional IT support.
3. Equipment Sales: CNM is a certified Dell reseller providing strategic guidance and proposals for business equipment purchases including servers, workstations, firewalls, switches, and NAS devices. Also delivers software licensing for Microsoft, Dell, Cisco, and Axcient products.
4. Cloud Backup Solutions: Full System Cloud Recovery and Data Only Cloud Recovery solutions through Axcient partnership. Full system recovery allows complete system restoration including programs, configuration, and data.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Complete Network Management (CNM) is a managed IT services provider offering outsourced IT department services to small and medium-sized businesses. Core offerings include IT support (servers, workstations, firewalls, virtualization, cloud solutions, remote access, disaster recovery), network security (managed firewalls, antivirus, monitoring), offsite cloud backup, and flexible service plans (hourly Professional Services and subscription On Demand IT). They also deliver disaster planning services, infrastructure, website design, phone solutions, business equipment resale, and consulting services across the Gulf Coast region.

Product overview

Complete Network Management (CNM) is a managed services provider offering a comprehensive portfolio of IT services for small to medium-sized businesses. The core offerings center on IT Services (server, workstation, firewall support, virtualization, cloud solutions, remote access, disaster recovery, and dedicated help desk) and Network Security (multi-tiered security with audits, managed firewalls, antivirus, and monitoring). These are supported by Network Management Plans providing flexible options: Professional Services (hourly, no-contract) and On Demand IT (pro-active monitoring plans). CNM extends its portfolio through specialized add-ons including Offsite Cloud Backup (via Axcient partnership), Infrastructure services, Website Design, Phone Solutions (via 3CX), Business Purchases (as certified Dell/Microsoft/Cisco reseller), and Consulting services. The company also offers proprietary tools including the Emergency Contact Portal (employee tracking for disaster situations), CNM Backup Email (web-based emergency mail), and CNM Spam Filtering Services. A customer portal enables ticket submission and management. CNM serves diverse industries including legal, medical, financial, oilfield, government, real estate, and small businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Services Comprehensive IT support covering dedicated help desk, servers, workstations, firewalls, virtualization, cloud solutions for email and backups, remote access, and disaster recovery. Designed to serve as the outsourced IT department for small and medium-sized businesses.
• Network Security Multi-tiered security solutions including network audits, security scanning, managed firewalls, managed antivirus, system-wide management tools, vigilant monitoring, monthly reporting, and rapid recovery for SMB customers facing cyber threats.
• Network Management Plans Flexible management solutions including Professional Services (hourly, no contract) and On Demand IT (pro-active subscription plans with system monitoring, backup monitoring, hardware/software inventory, remote support, and dedicated IT manager).
• Offsite Cloud Backup Cloud backup solutions providing data protection against onsite disasters including flood, tornado, theft, and viruses. Includes Full System Cloud Recovery (partnered with Axcient) and Data Only Cloud Recovery.
• Infrastructure Physical infrastructure services including network cabling, security cameras, phones, access control, WiFi, and audio/video solutions for SMBs.
• Website Design Services Custom website design, hosting, email solutions, and software programming services for SMBs.
• Phone Solutions Business phone solutions including VoIP capabilities, featuring 3CX partnership for communication platform integration.
• Business Purchases Certified reseller (Gold Dell Partner) offering strategic guidance and proposals for servers, workstations, firewalls, switches, and NAS devices, with software licensing for Microsoft, Dell, Cisco, and Axcient products.
• Consulting Technology consulting services including project management, vendor relations, policy creation, technology planning, and network health assessments for SMB clients.
• Disaster Planning Services Comprehensive disaster recovery planning including facility preparation, staffing plans, backup generators, redundant internet, and hurricane/severe weather preparedness guidance for Gulf Coast region businesses.
• CNM Spam Filtering Services Email spam filtering with quarantine management, daily spam filter checks, and email blacklist handling. Access via web browser or Outlook folder integration for CNM-hosted email customers.
• CNM Hosted Email Hosted email solution with webmail access, supporting IMAP/POP setup in Outlook and iPhone, with SMTP authentication and automatic server deletion after 90-180 days.

Quantifiable outcome

• Cost studies show outsourcing IT is more cost-effective for smaller businesses than hiring a full-time person
• +1 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationSilver Microsoft Partner providing software licensing and integration services. CNM consultants hold Microsoft certifications for delivering solutions.
• CiscocoreTechnology or IntegrationTechnology partner providing networking equipment and solutions. CNM consultants hold Cisco certifications.
• SonicWallcoreTechnology or IntegrationSecurity technology partner providing firewall and security solutions. CNM consultants hold SonicWall certifications.
• VMwarecoreTechnology or IntegrationVirtualization technology partner. CNM consultants hold VMware certifications.
• DellcoreChannel Partner/ Reseller/ DistributorGold Dell Partner serving as certified reseller for servers, workstations, and network equipment. CNM can meet or beat direct manufacturer pricing.
• AxcientcoreTechnology or IntegrationCloud backup partner for hybrid onsite and offsite cloud solutions, enabling Full System Recovery and Data Only Cloud Recovery.
• Houma-Terrebonne Chamber of CommerceminorOthersCommunity partner supporting local business community in Houma, Louisiana region.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Dataprise: Mid-market managed services provider delivering IT management, security, and cloud services to SMB and mid-market clients — directly comparable business model and customer base to CNM's managed services offering.
• Ntiva: IT managed services and cybersecurity provider serving SMB and mid-market organizations across multiple verticals — closely aligned with CNM's full-stack IT services and security positioning.
• Thrive: Managed services and cybersecurity firm serving SMB through mid-market clients with managed IT, cloud, and security offerings — directly comparable managed services portfolio to CNM.
• NetGain Technologies: Regional managed IT services provider focused on SMB clients with consulting, cloud, and security services — comparable SMB-focused MSP model to CNM.

Emerging players

• Kaseya: Provider of RMM, PSA, and cybersecurity platforms that power thousands of MSPs — represents both a partner and competitive threat as CNM relies on similar tooling for service delivery.
• ConnectWise: IT management software platform for MSPs offering RMM, PSA, and security tools — analogous ecosystem player whose platform CNM and peers depend on for service delivery.
• N-able: Purpose-built RMM and security platform serving MSPs and the SMB clients they support — overlapping ecosystem relevance and comparable end-customer focus.

Broad incumbents

• CompuCom: Large-scale managed IT services and workplace solutions provider offering end-user support, networking, and cloud — broader portfolio but overlapping capabilities with CNM's full-service IT offering.
• Insight Enterprises: Global IT solutions integrator offering hardware, software, and managed services across enterprise and mid-market — comparable to CNM's hardware resale and managed services portfolio but at vastly larger scale.
• CDW: Major IT solutions provider offering hardware, software, and managed services across SMB, mid-market, and enterprise — overlapping CNM's Dell/Microsoft reseller and managed services business at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/completenetwork
• Xx.com/cnmtexas

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete Network Management