Elevēo
Elevēo (operated by ZOOM International) provides AI-driven workforce optimization software — call recording, quality management, workforce management, and analytics — for contact centers in banking, healthcare, insurance, government, telecom, and hospitality across 97 countries.
- Company typePrivate
- Founded1999
- HeadquartersFranklin, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Elevēo does
Elevēo, a brand operated by Czech parent ZOOM International and legally domiciled as Eleveo a.s. in Prague since 1999, provides a unified AI-driven Workforce Optimization (WFO) suite for contact centers. The platform combines Workforce Management (forecasting, scheduling, PTO), Quality Management (automated scoring, speech analytics, agent performance scorecards), Media Capture (call recording and screen recording across voice/video/digital channels), Contact Center Analytics, and Compliance Management (GDPR, CCPA, PCI DSS, MiFID II). Customers report 50 million+ conversation minutes processed daily across 2,300+ installations in 97 countries, with the company claiming a sustained 91 NPS since 2017 and 20+ years as an industry vendor.
The product architecture supports on-premises, cloud, and hybrid deployment with a single-pane-of-glass UI, and integrates deeply with the dominant contact-center stacks — Cisco (SolutionsPlus partner; UCCE/UCCX/CUCM/Webex Contact Center/Webex Calling), Genesys Pure Engage, Amazon Connect (including an Eleveo-as-a-Service hosted offering on AWS), Microsoft Teams, Unify OpenScape, and AudioCodes. Sub-brands include the WFO Suite, QM Suite, CallREC, ScreenREC, and the E2E (Elevate to Excellence) customer-feedback program. The company is ISO 27001 certified and operates with a 350+ global partner network across the Americas, EMEA, and select APAC markets (Czech Republic, United States, Slovakia being the primary legal entities, with reference customers in the UK, Greece, Poland, Qatar, South Africa, Malaysia, China, and elsewhere).
Elevēo sells 100% through channel partners — including ConvergeOne, Internetwork Engineering (25-year partner), ANM, Netsync, Sonorys, Uni Systems, Atende, ANECT, and Tet — supplemented in 2025 by a direct listing on AWS Marketplace. Revenue is generated through subscription licenses (on-prem, cloud, or hybrid), with professional services bundled into license pricing and no extra fees for on-prem-to-cloud migration; multi-year terms are available. The customer base is anchored by large regulated enterprises across banking (ČSOB, Raiffeisenbank, CEC Bank, Finansbank, Ford), insurance (If P&C, Česká Pojišťovna, INTERAMERICAN), healthcare (St. Jude, FMOL Health System), government and emergency services (144 Notruf NO, Egyptian Ambulance Organization, Ashghal), telecommunications (T-Mobile, Rostelecom, e4e), and hospitality (global luxury hotel chain). Under CEO Brian Shore and with a 51–100 employee base, the company appears to run a capital-light, cash-flow-funded operation with no disclosed external equity investment.
Elevēo firmographics
Firmographics- Name
- Elevēo
- Legal name
- Eleveo a.s.
- Website
- https://eleveo.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Elevēo (operated by ZOOM International) provides AI-driven workforce optimization software — call recording, quality management, workforce management, and analytics — for contact centers in banking, healthcare, insurance, government, telecom, and hospitality across 97 countries.
- Ownership category
- akta.pro rank
Elevēo industry classification
Industry- Product category
- Workforce Optimization Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where Elevēo is headquartered
LocationHeadquarters
- HQ city
- Franklin
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Elevēo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Software Licensing (Subscription/Petpetual): Eleveo offers both subscription pricing (on-prem or hybrid) and SaaS pricing models. The software is flexible and can be tailored to specific contact center requirements. No additional licensing fees when migrating from on-premise to cloud. Annual and multi-year contract options available.
- Professional Services: Implementation, training, and support services bundled with licensing costs. Support/Professional Services included in licensing costs with full transparency and no hidden costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom Enterprise Pricing - No standard tiers disclosed |
| Hybrid | Multi-year contract | Flexible Deployment Options |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Elevēo product offering
Product offeringCore offering
Elevēo provides a workforce optimization (WFO) software suite for contact centers, combining call recording, screen capture, quality management, workforce management, and analytics in a single platform. The suite is offered in cloud, on-premises, and hybrid deployment models and is targeted at small-to-large contact centers that need compliance recording, agent performance insight, and operational efficiency.
Product overview
Elevēo is a provider of intuitive, functionally advanced, AI-fueled Workforce Optimization (WFO) tools designed for contact centers. The offering is a unified platform-plus-modules architecture built around the Elevēo WFO Suite, which integrates four core modules: Workforce Management (WFM) for agent scheduling and forecasting, Quality Management (QM) for contact center metrics and evaluation, Media Capture/Call Recording for multi-channel interaction capture, and Contact Center Analytics for transforming data into actionable insights. The suite includes specialized sub-modules and add-ons such as Speech Analytics (AI-powered NLP and sentiment analysis), Screen Recording, and Compliance Management. All components share a unified single-pane-of-glass user interface across multiple platforms, support on-premises, cloud, or hybrid deployment, and integrate deeply with leading UC platforms including Cisco Webex Contact Center, Genesys Pure Engage, Microsoft Teams, and Amazon Connect.
Differentiator
Problem solved
Functional benefit
Brands
- Elevēo Advanced Contact Center WFO Suite: Comprehensive workforce optimization software suite including call recording, quality management, and workforce management tools
- Elevēo Quality Management Suite (QM Suite)
- CallREC
- ScreenREC
- Elevēo Quality Management
- Genesys Quality Management (by Elevēo)
- Genesys Call Recording (by Elevēo)
- E2E (Elevate to Excellence)
Products and services
- Elevēo Workforce Optimization Suite
Quantifiable outcome
- NPS score of 91 sustained since 2017
- +10 more outcomes
Companies that use Elevēo
Customer profileNamed customers27 records
Segments7 records
Ideal customer profiles2 records
Elevēo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability9 records
Feature7 records
Elevēo partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and major.
- CiscocoreEleveo is a Cisco SolutionsPlus provider with deep integrations to all Cisco platforms for voice and video - in cloud, on-premise, and hybrid environments. Integrations include Cisco UCCE, UCCX, CUCM, Webex Contact Center, and Webex Calling.
- GenesyscoreEleveo integrates with Genesys Pure Engage as an on-premise integration for customers preferring Eleveo WFO with Genesys platforms.
- Amazon ConnectcoreAmazon Connect with Eleveo makes it easy to set up a voice-based customer contact center. Eleveo offers Eleveo As A Service - a fully hosted pay-per-use solution utilizing Eleveo product suite and Amazon Connect in AWS. Also offers hybrid connections.
- MicrosoftcoreEleveo integrates with Microsoft Teams to record, store, playback, and analyze customer interactions occurring outside the contact center.
- ConvergeOnemajorConvergeOne is a globally leading IT service provider for collaboration and technology solutions for large and medium enterprises. Partner Spotlight featured on Eleveo website.
- Internetwork Engineering (IE)majorCelebrating 25 years as a partner for integrated solutions. Major US partner specializing in integrated solutions.
- ANMmajorFounded in 1994 with headquarters in Albuquerque, New Mexico, ANM has grown to become a leading IT consulting firm with offices in 20 US states and Mexico.
- NetsyncmajorHouston-based company since 2002 and a trusted Eleveo partner since 2013. Leading global IT solutions provider with deep expertise across Cisco architectures. Earned Cisco's Advanced Customer Experience Specialization in 2024.
- Sonorys Technology GmbHcoreExclusive Value Added Reseller and Distributor of all Elevēo Quality Management and Recording solutions in Austria. Develops and integrates custom contact center solutions based on Cisco Unified Contact Center Enterprise and Express.
- Uni Systemsmajor100% subsidiary of Info-Quest (Greece's largest IT company). Founded 1964 with extensive experience, unique know-how, and proven capabilities in development, implementation, and support of ICT projects. Over 550 employees. 2009 revenue of 97.33 million euros.
- AtendemajorPolish partner with extensive experience in implementing Cisco/Eleveo projects. Proposed combined Cisco/Eleveo solution for TAURON ensuring PCI DSS compliance.
- ANECTmajorCzech partner that collaborated with Eleveo to deliver a customized solution for Česká Pojišťovna.
- TetmajorTet has been commissioned to resell advanced speech analytics solutions from Elevēo in the Baltic region.
- ZOOM InternationalcoreBrand Elevēo is operated by ZOOM International. Copyright of material on website is owned by ZOOM International 1999-2019. Eleveo operates as a brand under ZOOM International.
Scale indicators8 records
Recent moves7 records
Expansion highlights6 records
Elevēo competitors and assessment
Company assessmentDirect peers
- Talkdesk: Talkdesk provides cloud contact center with increasingly bundled WFO, quality, and AI analytics features. Its native cloud architecture and AppConnect ecosystem compete directly with Elevēo in cloud-first CC deployments.
- Five9: Five9 is a cloud contact center vendor now expanding into native WFO and analytics. As Elevēo's installed base migrates to cloud CCaaS, Five9's bundled AI/WFO capabilities (with partners like Cresta) represent direct head-to-head competition on cloud WFO.
- Genesys: Genesys is both an Elevēo technology partner (Genesys Quality Management by Elevēo) and a direct competitor in cloud contact center and WFO. They overlap significantly in pure-cloud and Genesys Cloud CX deployments where bundled WFO features are sold natively.
- Verint Systems: Verint specializes in contact center workforce optimization, quality monitoring, speech analytics, and interaction recording — directly overlapping with Elevēo's QM, Speech Analytics, and Call Recording modules. Verint is a primary competitor in QM and recording deals.
- Calabrio: Calabrio is a specialist in contact center WFO — workforce management, quality management, and speech analytics — competing head-to-head with Elevēo for mid-market CC and back-office deployments. Calabrio's cloud-native ONE suite is a direct cloud-based WFO alternative.
- NICE Ltd. (NICE CXone / NICE inContact): NICE is the global market leader in contact center workforce optimization, offering CXone as a unified suite spanning WFM, QM, interaction analytics, and recording. It is the most directly comparable enterprise WFO competitor to Elevēo's full-stack suite.
- CallMiner: CallMiner specializes in conversation intelligence, speech analytics, and quality monitoring — directly overlapping with Elevēo's Speech Analytics and AI-driven QM modules. Customers often evaluate CallMiner and Elevēo side-by-side for analytics-led QM transformations.
- 8x8: 8x8 delivers cloud contact center, voice, and increasingly integrated WFO/quality features. It competes for cloud-forward mid-market and enterprise deals that previously would have been on-prem WFO opportunities for Elevēo.
- Alvaria (formerly Aspect Software): Alvaria (Aspect) provides contact center WFM, outbound, and WFO solutions competing in similar mid-market and enterprise on-prem/hybrid environments as Elevēo. Historically a key competitor in WFM/forecasting deals.
Broad incumbents
- Cisco / Webex Contact Center: Cisco is both Elevēo's largest technology partner (SolutionsPlus provider) and a broad incumbent in contact center infrastructure (UCCE, UCCX, Webex CC). Cisco's WFO offerings and CC platform compete broadly in the same opportunities that Elevēo is integrated into.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Elevēo social profiles
Digital presenceElevēo compliance and trust
Trust signalCompliance4 records
Elevēo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Elevēo leadership team
Management profileNumber of profiles
Profiles2 records
Elevēo subsidiaries and ownership
Company hierarchySubsidiaries2 records
Elevēo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Elevēo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Elevēo
What does Elevēo do?
Elevēo provides a workforce optimization (WFO) software suite for contact centers, combining call recording, screen capture, quality management, workforce management, and analytics in a single platform. The suite is offered in cloud, on-premises, and hybrid deployment models and is targeted at small-to-large contact centers that need compliance recording, agent performance insight, and operational efficiency.
Is Elevēo a public or private company?
Elevēo is a private company. It is classified as corporate owned and is currently operating.
When was Elevēo founded?
Elevēo was founded in 1999. It employs 51 to 100 people.
Where is Elevēo based?
Elevēo is headquartered in Franklin, United States, in the North America region.
How does Elevēo make money?
Two revenue lines are on record. Software Licensing (Subscription/Petpetual) is the primary driver. The others are professional Services.
Who are Elevēo's main competitors?
Direct peers on record are Talkdesk, Five9, Genesys, Verint Systems, Calabrio, NICE Ltd. (NICE CXone / NICE inContact), CallMiner, 8x8 and Alvaria (formerly Aspect Software). Cisco / Webex Contact Center is listed as a broad incumbent.
Does Elevēo have an API?
No public API is recorded for Elevēo.
What industry is Elevēo in?
Elevēo's product category is Workforce Optimization Software. Its primary akta.pro industry code is EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM). Its NAICS code is 51821 and its SIC code is 7372.