What Interactive Digital Solutions does

Interactive Digital Solutions (IDS) is a U.S.-based audiovisual integrator that designs, installs, and supports enterprise video communications, telehealth, meeting room, and classroom AV systems for healthcare, government, education, and enterprise clients. The firm operates a four-phase Discover-Design-Execute-Sustain service model and delivers a layered portfolio spanning AV Integration Services, AV Support, AV Managed Services, Fractional AV, AI-enabled AV, the Patient Room of the Future concept, and a family of telehealth carts (VCS-OBSERVE, VCS-SEE, VCS-CARE, VCS-GO). Core technology is built on partnerships with Zoom, Microsoft Teams, Crestron, Logitech, Avocor, Vidyo, ViTel Net, Ignis Health, Cisco, Poly, and others, with platform-agnostic interoperability and AI features (intelligent framing, beamforming audio, automated transcription, predictive maintenance, occupancy-based room management) layered on top.

IDS makes money primarily through project-based professional services (consultation, design, installation, commissioning, and training) combined with recurring managed services, support contracts, and the newer Fractional AV offering; all engagements are custom-quoted with no publicly disclosed price points. Go-to-market is a consultative direct enterprise field-sales motion augmented by industry events (InfoComm, HIMSS, IRHA, Channel Partners), partner co-marketing, webinars, and content marketing, with distribution exclusively through direct client relationships rather than resellers or marketplaces. The customer base spans regional health systems, county governments, K-12 districts, universities, and mid-market enterprises across the United States, served from headquarters in Noblesville, Indiana and a second office in Rancho Cordova, California.

Name

Interactive Digital Solutions

Legal name

Interactive Digital Solutions

Website

https://teamids.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Audiovisual Integration Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Classroom AV Systems Integration (Projectors, Displays, Sound, Control) (EDAEAHAC)

akta.pro secondary industries

Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Virtual Urgent Care & Triage Platforms (HLALABAB), Remote Instruction Hardware & Classroom AV Control (Cameras, Mics, Smart Pods) (EDAFABAI)

Keywords

• Audiovisual integration
• Video communications
• Telehealth solutions
• Managed AV services
• Meeting room solutions

Headquarters

HQ city

Noblesville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. AV Integration Services: Full spectrum of AV services from design to installation, including consultation, custom AV system design, physical installation, commissioning, and user training for meeting rooms, telehealth systems, government facilities, and educational institutions.
2. Managed Services: Proactive management of AV and IT systems including continuous monitoring, maintenance, ROI analytics, and lifecycle planning to ensure peak performance and minimize downtime.
3. AV Support: Expert maintenance and troubleshooting services for installed AV systems to ensure uninterrupted operation.
4. Fractional AV: Scalable part-time AV support offering access to AV experts on an as-needed basis for organizations that do not require full-time dedicated support.
5. Consulting: Strategic consulting services for AV and video communication solutions, including technology assessments, solution design, and ongoing advisory services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Interactive Digital Solutions is a national audiovisual system integrator that designs, installs, and supports AV and video communication environments for healthcare, government, education, and enterprise clients. Its core service lines are AV Integration Services (consultation through installation and commissioning), AV Support, AV Managed Services, and Fractional AV. Specialized offerings include Patient Room of the Future, Meeting Room Solutions, and Telehealth Integration, the latter encompassing the VCS-OBSERVE, VCS-SEE, VCS-CARE, and VCS-GO telehealth cart family.

Product overview

Interactive Digital Solutions (IDS) is a national audiovisual integrator offering a unified portfolio of AV and video communication solutions. The core offerings include AV Integration Services (design through installation), AV Support (maintenance and troubleshooting), and AV Managed Services (proactive system management). Specialized vertical solutions include Enterprise AV Solutions, Government AV Solutions, Healthcare AV Solutions, and Education AV Solutions, alongside dedicated Meeting Room Solutions and Telehealth Integration services. Key product lines include AI in AV solutions (intelligent automation), the Patient Room of the Future (connected healthcare), and a family of telehealth carts (VCS-OBSERVE, VCS-SEE, VCS-CARE, VCS-GO). Fractional AV provides flexible part-time expert support. The portfolio also includes AV Managed Services, AV Support, and Fractional AV as supplementary offerings, all delivered through a Discover-Design-Execute-Sustain process.

Differentiator

Problem solved

Functional benefit

Products and services

• AV Integration Services Full-spectrum audio/video services from consultation and design through installation and commissioning, including tailored solutions for seamless communication across enterprise, healthcare, government, and education sectors.
• AV Support Expert maintenance and troubleshooting services ensuring uninterrupted AV system performance with proactive maintenance and 24/7 monitoring capabilities.
• AV Managed Services Proactive management of AV and IT systems ensuring peak performance through continuous monitoring, ROI analytics, and lifecycle planning for cutting-edge technology maintenance.
• Fractional AV Scalable part-time AV support providing access to expert services as needed, offering flexible resource allocation for organizations without full-time AV staff.
• Patient Room of the Future Integrated AV and patient-centered design solution for connected healthcare, combining telehealth, voice-activated automation, and virtual patient observation in healthcare facilities.
• Meeting Room Solutions Custom-built meeting spaces designed for collaboration with intelligent framing, spatial audio, beamforming microphones, and standardized deployment across multiple rooms for hybrid environments.
• Telehealth Integration Advanced telehealth systems for secure and efficient care delivery, including HIPAA-compliant video conferencing, telehealth carts (VCS-OBSERVE, VCS-SEE, VCS-CARE, VCS-GO), telestroke programs, virtual nursing, and behavioral health solutions.
• VCS-OBSERVE Telehealth Cart Virtual nursing technology cart with high-zoom camera capabilities optimized for remote patient monitoring, virtual observation, and telestroke precision in emergency rooms and long-term care.
• VCS-SEE Telehealth Cart Telehealth cart optimized for behavioral health, interpreter services, and virtual visits with seamless telehealth software integration.
• VCS-CARE Telehealth Cart Fully customizable high-end telehealth cart offering flexibility in hardware configuration for specific healthcare needs.
• VCS-GO Telehealth Cart Portable tablet-based cart for mobile telehealth needs providing flexibility and mobility for on-the-go consultations.

Quantifiable outcome

• Tele-EI4ASD telehealth program improved access to early intervention services for 21 families across 9 counties, expanded to 11 counties
• +5 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability11 records

Feature6 records

Partnerships

21 partnerships are on record, tiered core and primary.

• ZoomcoreTechnology or IntegrationZoom is a premier technology partner of IDS, providing the video conferencing platform at the core of IDS's solutions for enterprise, government, healthcare, and education clients. IDS designs and deploys Zoom Room systems with custom hardware configurations including ceiling-mounted monitors, sophisticated audio setups, and touch panel controls.
• Microsoft TeamscoreTechnology or IntegrationMicrosoft Teams is listed as a premier technology partner, with IDS providing Teams-native AV integration solutions alongside Zoom and Webex support.
• CrestroncoreTechnology or IntegrationCrestron is a premier partner providing control systems and automation platforms (including XiO Cloud IoT management) that IDS integrates into client AV solutions for centralized room management, scheduling, and control.
• LogitechprimaryTechnology or IntegrationLogitech is a technology partner providing video conferencing hardware (Rally Bar,MeetUp, Rally Camera) that IDS incorporates into meeting room and conference solutions.
• AvocorprimaryTechnology or IntegrationAvocor is a technology partner providing platform-agnostic interactive display solutions (E Series and F Series) that IDS installs across government, healthcare, and enterprise client environments, enabling one-touch-to-join functionality across multiple collaboration platforms.
• ViTel NetcoreTechnology or IntegrationViTel Net is a technology partner specializing in telehealth platforms. IDS has partnered with ViTel Net on healthcare solutions including Allina Health's Employee Assistance Program, delivering HIPAA-compliant virtual mental health and wellness coaching services.
• Ignis HealthcoreTechnology or IntegrationIgnis Health is a telehealth partner providing the TRP (Telehealth Resource Platform) for real-time data monitoring and analytics. IDS implements Ignis Health solutions to enable healthcare clients to monitor and scale telehealth services, track license usage, and adjust capacity based on demand.
• VidyocoreTechnology or IntegrationVidyo (and VidyoHealth for healthcare) is a technology partner providing cloud-based video conferencing infrastructure. IDS collaborated with Vidyo on Arizona State University's Flame cloud-based service and Allina Health's telehealth platform, supporting distance learning and specialty healthcare delivery.
• AT&T BusinessprimaryTechnology or IntegrationAT&T Business is a technology partner collaborating with IDS on enterprise surveillance and network integration projects, including implementations for Natomas Unified School District and Klamath-Trinity Joint Unified School District.
• LifesizeprimaryTechnology or IntegrationLifesize is a technology partner providing high-definition video conferencing systems that IDS deploys for government clients, including the Hamilton County Courts project where Lifesize was already the state standard in Indiana.
• LGprimaryTechnology or IntegrationLG is a technology partner providing commercial display solutions that IDS integrates into client AV environments.
• Poly (Plantronics)primaryTechnology or IntegrationPoly is a technology partner providing audio and video collaboration hardware including headsets, conference phones, and video conferencing devices that IDS incorporates into client solutions.
• CiscoprimaryTechnology or IntegrationCisco is a technology partner providing video conferencing and networking infrastructure solutions that IDS integrates into enterprise and healthcare environments.
• NeatprimaryTechnology or IntegrationNeat is a technology partner providing video conferencing devices designed for modern meeting spaces that IDS incorporates into client AV solutions.
• JedmedprimaryTechnology or IntegrationJedmed is a technology partner providing medical-grade video and audio equipment for healthcare applications that IDS integrates into telehealth and medical facility AV solutions.
• ThinklabsprimaryTechnology or IntegrationThinklabs is a technology partner providing digital stethoscope and medical audio technology that IDS integrates into telehealth solutions for remote patient assessment.
• Enghouse (Enghouse Video)coreTechnology or IntegrationEnghouse Video is a technology partner providing video communication platforms. IDS partnered with Enghouse Video alongside ViTel Net on Allina Health's Employee Assistance Program for confidential mental health and wellness coaching services.
• VBrickprimaryTechnology or IntegrationVBrick is a technology partner providing enterprise video streaming and recording solutions. IDS deployed VBrick for Grand Canyon University's medical simulation labs to enable recording, review, and evaluation of simulation sessions.
• Internet2primaryTechnology or IntegrationInternet2 is a technology partner collaborating with IDS and Vidyo on Arizona State University's cloud-based Flame video conferencing service, providing the network infrastructure backbone.
• NurevaprimaryTechnology or IntegrationNureva is a technology partner providing advanced audio technology including virtual microphone solutions and AI-driven video detection for large room audio coverage, featured in IDS webinars and solution offerings.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a premier technology partner providing the broader platform ecosystem (Azure, Microsoft 365) that complements Teams integration and cloud-based AV services.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• AVI-SPL: AVI-SPL is the largest global AV integrator offering design, deployment, and managed services for collaboration, audiovisual, and workplace technology. It is a directly comparable Top-50-system-integrator peer to IDS, operating at significantly larger scale across the same enterprise, government, healthcare, and education verticals.
• Diversified: Diversified is a large national AV systems integrator providing design-build, managed services, and AV/IT integration for enterprise, healthcare, and government clients. It is a direct competitor to IDS with a much larger field engineer base but overlapping target customers and similar platform-agnostic positioning.
• Yorktel: Yorktel is an AV integrator and managed services provider with a strong telehealth/video collaboration practice serving healthcare, enterprise, and government clients. It overlaps directly with IDS in telehealth integration, video managed services, and platform-agnostic deployment.
• Whitlock: Whitlock is an AV integration and collaboration services company serving enterprise, government, education, and healthcare customers across the U.S. It is a direct peer in meeting room integration, video conferencing, and managed services.
• CEC (Custom Electronic & Communications): CEC is a Midwest-based AV integrator and managed services provider with similar geographic roots to IDS, serving enterprise, education, healthcare, and government clients. Comparable on regional integrator positioning, AV services portfolio, and managed services model.
• Spinitar: Spinitar is an AV design-build integration firm serving corporate, education, healthcare, and government clients across the Western U.S. Comparable to IDS as a Top 50 system integrator offering AV integration, managed services, and conferencing solutions.
• Carousel Industries: Carousel Industries is a unified communications and AV integrator serving enterprise clients with collaboration, contact center, and managed services. It is comparable to IDS on enterprise AV integration, UC platform deployment, and managed services offerings.
• Conference Technologies Inc: Conference Technologies Inc. is an AV integration firm serving corporate, education, healthcare, and government clients across the U.S. Midwest and beyond. Direct peer on AV design-build services, healthcare/government vertical focus, and Top 50 system integrator standing.
• CCS Presentation Systems: CCS Presentation Systems is a national AV integrator serving education, corporate, healthcare, and government customers with design, installation, and managed services. Directly comparable to IDS across vertical mix and project-based integration model.

Broad incumbents

• Zoom Video Communications: Zoom is the dominant video collaboration platform and a Core IDS technology partner. As a broad incumbent, Zoom increasingly offers its own device ecosystem, deployment services, and Zoom Rooms-as-a-service that compete with integrator business for the very platforms IDS deploys.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/idsolutionsinc
• Facebookfacebook.com/InteractiveDigitalSolutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interactive Digital Solutions