ReliaTrax

What ReliaTrax does

ReliaTrax, operated by Canyon City Solutions LLC and headquartered in Golden, Colorado, is a web-based electronic health record (EHR) and practice management platform purpose-built for behavioral health providers. Its customer base comprises small and mid-sized substance abuse treatment centers, counseling agencies, and clinics running court-mandated programs, with particular specialization in workflows tied to criminal justice referrals — probation, parole, drug courts, victim advocates, and state behavioral health authorities. Customers cited in marketing collateral include Dove Counseling, Cañon City Counseling, Center for Change, and Creative Treatment Options, alongside named integrations with the Colorado Division of Criminal Justice, Colorado HCPF, and the Oregon Health Authority MOTS opioid use disorder program. The product is delivered as a multi-tenant SaaS application hosted on Microsoft Azure with role-based access controls, encrypted transmission, and storage aligned to HIPAA requirements via MedCurity oversight.

The platform's module set covers clinical documentation (phrase lists, signature capture, notes reminders), scheduling and attendance tracking, billing and invoicing (voucher invoices, electronic insurance claims, EOB reconciliation), a client-facing portal for check-in and credit card payments, automated attendance and compliance alerts to referral sources, and the proprietary ReliaTrax Answering Machine (RTAM) — an automated phone system that prompts clients to self-report for treatment/testing. The platform integrates with multiple specialty and commercial laboratories (Millennium Health, Cordant Health Solutions, Emerald National Laboratory, Precision Diagnostics, Nepenthe Laboratory Services, Drug Scan) for direct delivery of drug test results into client records, with Stripe for payments, Scriptsure for e-prescribing, and Availity and Office Ally for insurance clearinghouse connectivity. Certified HIPAA compliance posture is maintained via MedCurity, and ongoing monitoring is handled internally by an Administrative Coordinator tracking state agency and HIPAA requirements.

Revenue is generated primarily through subscription fees for the EHR platform on a quote-based pricing model, anchored by an "Absolute Zero" positioning that eliminates setup, customization, training, and hidden fees. A secondary transaction-fee stream originates from Stripe-processed credit card payments via the client portal and in-person. Go-to-market is sales-led, executed through website demo requests, a toll-free phone line (833-222-0062), dedicated agency liaisons, monthly webinar training, organic social channels (Facebook, X, LinkedIn, Instagram), and customer testimonial marketing. Ownership and operations are concentrated with founders Larry Hinderks, PhD (President) and James Hinderks, PhD (CEO), supported by a small cross-functional team; no institutional or venture capital funding has been disclosed, and the company markets to a nationwide US customer base from its Colorado headquarters.

Name

ReliaTrax

Legal name

Canyon City Solutions LLC

Website

https://reliatrax.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

ReliaTrax, operated by Canyon City Solutions LLC, is a HIPAA-compliant web-based EHR and practice management platform purpose-built for behavioral health agencies, with deep specialization in substance abuse treatment, monitored sobriety, and court-mandated program reporting across the United States.

Ownership category

akta.pro rank

Product category

Behavioral Health EHR Software

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYHLACAAAB

Ambulatory & Physician Practice EHRs

Healthcare & Life Sciences/Digital Health & Health IT/Electronic Health Records (EHR/EMR) & Clinical Documentation

SECONDARYBPAGAEAN

Reentry & Justice-Involved Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Behavioral health EHR
• Practice management software
• Substance abuse treatment
• Court-mandated programs
• Monitored sobriety tracking

Headquarters

HQ city

Golden

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. EHR Software Subscription: Web-based electronic health record system for behavioral health providers with monthly or annual subscription pricing. Includes practice management, clinical documentation, billing, and client portal features.
2. Credit Card Processing: Transaction-based revenue through Stripe integration for credit card processing services. Clients can pay bills in-person or through the client portal with transaction fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

ReliaTrax is a web-based electronic health record (EHR) and practice management platform built specifically for behavioral health providers, including substance abuse treatment, counseling, and court-mandated programs. It offers clinical documentation, scheduling, billing, a client portal, collaborative care tools, and monitored sobriety (UA/BA) tracking integrated with lab, e-prescribing, and payment processing partners.

Product overview

ReliaTrax is a unified web-based electronic health record (EHR) and practice management platform built specifically for behavioral health providers including substance abuse treatment, counseling, and court-mandated programs. The core ReliaTrax EHR Platform serves as the central system, with integrated modules including Clinical Documentation Tools, Client Portal, Scheduling and Attendance Tracking, Billing and Invoicing, Collaborative Care Tools, Monitored Sobriety (UA/BA), ReliaTrax Answering Machine (RTAM), Administrative Tools, and Automated Alerts. The platform also integrates with multiple laboratory services for drug testing, e-prescribing via Scriptsure, and payment processing via Stripe. ReliaTrax organizes operations around offices, clients, treatments (Drugs and Alcohol, Anger Management, Domestic Violence, etc.), and sessions (individual counseling, group counseling, or monitored sobriety).

Differentiator

Problem solved

Functional benefit

Products and services

• ReliaTrax EHR Platform Complete practice management and electronic health record (EHR) system designed specifically for behavioral health providers, including counseling, substance abuse treatment, and court-mandated programs. Web-based platform enabling access from anywhere.

Quantifiable outcome

• Reduced paperwork to virtually nothing per customer testimonial
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature9 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Millennium HealthcoreTechnology or IntegrationHealthcare technology partner providing integrated health solutions. Partnership enables comprehensive treatment services within the ReliaTrax platform for behavioral health providers.
• Cordant Health SolutionscoreTechnology or IntegrationHealth solutions partner integrated with ReliaTrax for behavioral health and substance abuse treatment services.
• Emerald National LaboratorycoreTechnology or IntegrationLaboratory services partner providing drug testing and screening services integrated with ReliaTrax monitored sobriety features.
• Precision DiagnosticscoreTechnology or IntegrationDiagnostic laboratory partner for drug testing services integrated into the ReliaTrax treatment tracking system.
• Nepenthe Laboratory ServicescoreTechnology or IntegrationLaboratory services provider integrated with ReliaTrax for specimen testing and results delivery.
• Drug ScancoreTechnology or IntegrationDrug testing laboratory partner providing automated test result integration into client files.
• StripecoreTechnology or IntegrationPayment processing partner enabling credit card payments in-person and through the client portal. ReliaTrax offers Stripe integration for voucher invoices, payment collection, and account reconciliation.
• Office AllycoreTechnology or IntegrationHealthcare administrative partner providing electronic health record and practice management integrations for billing and claims processing.
• AvailitycoreTechnology or IntegrationHealthcare information exchange network partner enabling electronic claims submission and eligibility verification.
• ScriptsurecoreTechnology or IntegrationE-Prescribing partner providing electronic prescribing capabilities for behavioral health prescriptions within ReliaTrax.
• State of Colorado Division of Criminal JusticecoreStrategic or Co-development PartnerGovernment partner for criminal justice system integration, enabling compliance reporting and data sharing with Colorado DCJ for offender management programs.
• State of Colorado HCPFcoreStrategic or Co-development PartnerColorado Department of Health Care Policy and Financing partnership for healthcare program integration and compliance.
• Oregon Health Authority MOTScoreStrategic or Co-development PartnerOregon Health Authority partnership for the Medications for Opioid Use Disorder (MOTS) program integration with ReliaTrax.
• Salish Behavioral HealthminorStrategic or Co-development PartnerRegional behavioral health partner in the northwest for agency liaison and coordination services.
• MedCuritycoreTechnology or IntegrationHIPAA compliance partner used by ReliaTrax to maintain regulatory compliance. MedCurity provides compliance monitoring and certification services.
• Forensic Friday PodcastminorGTM or Marketing PartnerPodcast partner in the criminal justice and psychology space for marketing and brand awareness.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Valant: Valant is a specialized EHR and practice management platform built specifically for behavioral health and mental health providers, serving outpatient therapy and psychiatry practices — directly comparable to ReliaTrax's target customer base of counseling agencies.
• TherapyNotes: TherapyNotes provides practice management, EHR, and billing software for behavioral health professionals, including therapy groups and counseling practices. It is one of the most established direct competitors in the therapy-focused EHR category.
• SimplePractice: SimplePractice is a leading practice management platform serving therapists, counselors, and behavioral health practitioners with scheduling, documentation, billing, and telehealth — overlapping directly with ReliaTrax in serving small and mid-sized counseling practices.
• Core Solutions (Netsmart): Core Solutions (now part of Netsmart) provides EHR and care coordination software purpose-built for behavioral health and human services organizations, including substance use treatment — closely aligned with ReliaTrax's behavioral health and justice-involved focus.
• Credible Behavioral Health: Credible is an EHR specifically designed for behavioral health agencies, with features for substance abuse treatment, mental health, and IDD services. It is a comparable specialty EHR serving similar outpatient treatment settings as ReliaTrax.
• Qualifacts (CareLogic): Qualifacts' CareLogic EHR is purpose-built for behavioral health and human services organizations with strong care coordination and outcomes measurement — comparable to ReliaTrax's specialty focus on counseling and substance abuse treatment agencies.

Broad incumbents

• Tebra (Kareo): Tebra (formed from the merger of Kareo and PatientPop) offers a broad practice management and EHR platform for independent practices, including behavioral health customers. It competes with ReliaTrax but serves a much wider range of medical specialties.
• DrChrono: DrChrono provides a general-purpose EHR and medical billing platform for small to mid-sized practices, including some behavioral health providers. It overlaps with ReliaTrax on ambulatory EHR functionality but is not specialized to behavioral health.
• NextGen Healthcare: NextGen offers enterprise EHR and practice management with specialty modules including behavioral health. As a much larger established player, it serves some of the same agency customers as ReliaTrax but in a broader healthcare context.

Emerging players

• OhMD: OhMD is a patient communication and messaging platform used by healthcare providers including behavioral health practices. It overlaps with ReliaTrax's client portal and automated alerts but is focused on communication rather than full EHR/practice management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ReliaTrax
• Facebookfacebook.com/pages/ReliaTrax/494826760646024?ref=bookmarks
• LinkedInlinkedin.com/company/10564113/admin/feed/posts
• Instagraminstagram.com/reliatrax

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ReliaTrax