TotalPrint

What TotalPrint does

TotalPrint USA is the managed print services division of DEX Imaging, a private company founded in 2002 that has grown to $500M+ in annual revenue and 4,000+ employees across 68 branch locations. Operating as a nationwide managed print services provider headquartered in Tampa, Florida, TotalPrint USA targets mid-market and enterprise customers across healthcare, legal, credit unions, assisted living, construction, consulting, education, and retail verticals, with stated coverage of more than 85% of the United States through 42 sales and service offices, 62 service hubs, six regional supply centers, and over 200 technician locations.

The company's core technology is the proprietary PATROL monitoring appliance, a self-contained network device with 13 patents filed that tracks print volumes, toner levels, and device status across a customer's fleet without requiring software installation or print servers. PATROL is complemented by an integrated software stack including PaperCut, PrinterLogic, uniFLOW, and HP Secure Print, plus EMR/EHR integrations with EPIC, Oracle Health, and PointClickCare for healthcare customers. TotalPrint USA operates as an authorized dealer for HP, Canon, Konica Minolta, Kyocera, Sharp, and Lexmark hardware and holds Premier Partner status with HP, granting access to HP Security Manager and HP Wolf Security.

TotalPrint USA generates revenue through a cost-per-page managed services model with all-inclusive coverage of toner, parts, labor, and maintenance, plus subscription-based equipment rental programs (Premier month-to-month and Platinum+ 3- or 5-year terms). Distribution occurs through direct enterprise field sales, an inside sales team handling copier lease buyout transitions, and a white-label MSP Partner Program with 500+ managed service providers earning monthly recurring commissions. The company claims typical customer savings of 30-40% on printing and copying costs and guarantees 4-hour service response times with a national average of 2.3 hours.

Name

TotalPrint

Legal name

TotalPrint USA

Website

https://totalprintusa.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

TotalPrint USA is the managed print services division of DEX Imaging, providing nationwide cost-per-page MPS, proprietary PATROL fleet monitoring, and HP/Canon/Konica hardware to mid-market and enterprise customers across eight verticals and 85%+ of the United States.

Ownership category

akta.pro rank

Product category

Managed Print Services

NAICS

Support Activities for Printing (323120), Printing and Related Support Activities (3231)

SIC

Computer & Office Equipment (3570), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), Production & High-Volume Printing Systems (HDACAEAJ)

Keywords

• Managed print services
• Printer fleet management
• Copier repair services
• Print security solutions
• Document imaging services

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Print Services - Cost-per-page: Customers pay a fixed cost per page for all printing and copying services. Toner, maintenance, repairs, and supplies are included in the per-page rate. This model provides predictable billing and eliminates surprise charges for toner overages.
2. Equipment Rental Programs: Month-to-month equipment rental without long-term lease commitments. Premier MPS Program offers cancel-anytime agreements; Platinum+ Program offers 3 or 5-year terms for enterprises seeking maximum savings.
3. MSP Partner Commissions: Managed service providers earn recurring monthly revenue and commissions for each device leased and managed print contract sold. Paid monthly on the last Friday of every month for the life of the account.
4. Hardware Sales: Sale of HP, Canon, Konica Minolta, Kyocera, Sharp, and Lexmark printers, copiers, multifunction devices, and large format plotters as authorized dealer.
5. Copier Lease Buyout Services: Transition services helping customers exit existing copier leases and move to TotalPrint USA's managed print programs.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

TotalPrint USA provides nationwide managed print services (MPS), handling every aspect of enterprise print and copier fleets on a fixed cost-per-page basis. The offering includes two subscription programs (Premier MPS month-to-month and Platinum+ MPS 3-5 year terms) covering toner, parts, labor, maintenance, and supplies, backed by proprietary PATROL monitoring technology with 13 filed patents. The company acts as an authorized dealer for HP, Canon, Konica Minolta, Kyocera, Sharp, and Lexmark hardware, and integrates software platforms such as PaperCut, PrinterLogic, uniFLOW, and HP Secure Print for cost allocation, secure pull printing, and cloud print management.

Product overview

TotalPrint USA is a nationwide managed print services provider offering a unified platform combining hardware, software, and services. The core offering consists of two MPS programs (Premier month-to-month and Platinum+ multi-year), supported by proprietary PATROL monitoring technology with 13 filed patents. The company provides enterprise print management solutions with nationwide coverage, copier lease buyout services, printer security solutions, large format printers/plotters, and production print equipment. Hardware offerings include authorized dealer relationships for HP LaserJet, Canon, Konica Minolta, Kyocera, Sharp, and Lexmark. Software integrations include PaperCut, PrinterLogic, uniFLOW, and HP Secure Print, plus compatibility with various EMR/EHR (EPIC, Oracle Health, PointClickCare), retail (NetSuite, Microsoft Dynamics, Oracle, NCR, Square), and legal practice management (Rocket Matter, PracticePanther, NetDocuments, MyCase) software platforms. The MSP Partner Program enables white-label managed print services for IT service providers.

Differentiator

Problem solved

Functional benefit

Products and services

• PATROL Monitoring Technology Proprietary patented monitoring technology (13 patents filed) that tracks print volumes, toner levels, and device status across a customer's entire print network via a self-contained network appliance requiring no server or software installation. Collects and transmits only non-invasive metadata for analytics and reporting.
• Premier MPS Program Month-to-month Managed Print Services subscription program with no long-term contracts and cancel-anytime flexibility. Covers parts, labor, maintenance, supplies, automatic toner replenishment, free replacement devices, and access to HP multifunction printers and copiers with nationwide certified technician support.
• Platinum+ MPS Program Comprehensive managed print services with flexible 3- or 5-year terms, including all Premier MPS benefits plus proactive equipment upgrades, enhanced performance monitoring, priority response, advanced analytics for usage and cost tracking, and access to premium HP enterprise equipment.
• Copier Lease Buyout Service Program to help businesses exit existing copier leases through fleet assessment, transparent buyout quotes, and coordinated transition into TotalPrint USA's equipment and service plans.
• Printer Security Solutions Secure printing solutions including user authentication, encrypted print queues, secure pull printing, HP Security Manager integration with self-healing BIOS, and continuous compliance monitoring for HIPAA, legal, and financial industries.
• Large Format Printers and Plotters Wide-format printing solutions including HP DesignJet series (HD Pro 2, SD Pro 2, Studio, T630, T650, T730, T830, T1600, T1700, T2600, T3600, Z6, Z9+, Z6810) and Canon imagePROGRAF models for blueprints, technical drawings, and large-format construction output.
• Production Printers High-volume production printing equipment including Konica Minolta AccurioPress series (C14000, C12000, C7100, C7090, C4080, C4070, C4065, C83hc, 6272P, 6136, 6136P, 6120, 7136, 7136P, 7120, AccurioPrint 2100, bizhub PRESS 2250P) and Canon imagePRESS models (C10010VP, C9010VP, C10000VP, C8000VP, C710, C910, C810, C710CA, Lite C165, VarioPrint i-series+, varioPRINT iX-series) for print shop and copy room production environments.
• Enterprise Print Management Solutions Nationwide managed print services for large corporations including printer fleet optimization, repair services, HP Enterprise LaserJet and PageWide device deployment, automated supplies replenishment, and HP Wolf Security integration across multi-location environments.
• Nationwide Copier Repair and Support Factory-trained technician network providing copier repair across the entire U.S. with same-day repairs using full inventory of common parts and next-day availability for additional parts through nationwide warehouses and service hubs.
• MSP Partner Program White-label managed print services program for IT managed service providers, enabling partners to offer managed print services under their own brand with nationwide support, recurring monthly commissions paid on the last Friday of every month, and a contractual commitment not to compete with partners for end clients.
• HP Business Printers and Multifunction Devices Full line of HP LaserJet printers, multifunction printers, and copiers including E40040dn, E50145dn, E60155/65/75dn, Color LaserJet E45028, E55040dn, E65150/60dn, E75245dn, E85055dn, E47528f MFP, Flow E786z, E57540, E67660z, E67650dh, E877dn, E877z, E826z MFP, E52645c, E62665h/z, E62655dn, E62665hs, and E42540f, offered through TotalPrint USA's Premier HP Partner relationship.
• Authorized Brand Printers and Copiers (Canon, Konica Minolta, Kyocera, Sharp, Lexmark) Authorized dealer offerings for Canon (imageRunner, imagePress), Konica Minolta (bizhub, AccurioPress), Kyocera (TASKalfa, Ecosys), Sharp, and Lexmark printers, multifunction devices, and copiers, including A4 copiers, light production A3 copiers, and full production presses.

Quantifiable outcome

• 30-40% reduction in printing and copying costs
• +4 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability3 records

Feature8 records

Partnerships

14 partnerships are on record, tiered flagship and core.

• HPflagshipStrategic or Co-development PartnerPremier Partner with HP providing access to the full HP product line, best-in-class pricing, and all HP resources. TotalPrint USA recommends HP as the preferred brand delivering the best value and performance. As Premiere Partner, TPUSA has access to HP Security Manager, HP Wolf Security, and the latest enterprise printing technology.
• PaperCutcoreTechnology or IntegrationIntegration partner providing full visibility, cost allocation, usage tracking, and rules-based printing to reduce waste and control budgets for TotalPrint USA customers.
• PrinterLogiccoreTechnology or IntegrationIntegration partner that eliminates print servers, enhances security, and enables reliable cloud-based print management for distributed teams.
• uniFLOWcoreTechnology or IntegrationIntegration partner strengthening authentication, encryption, and workflow automation across enterprise print environments.
• HP Secure PrintcoreTechnology or IntegrationIntegrated security solution for authentication and encryption in enterprise printing environments.
• CanoncoreTechnology or IntegrationAuthorized dealer for Canon imageRunner and Canon imagePress copiers, including A4 copiers, light production A3 copiers, and full production presses.
• Konica MinoltacoreTechnology or IntegrationAuthorized dealer for Konica Minolta bizhub printers and copiers, including AccurioPress production presses.
• KyoceracoreTechnology or IntegrationAuthorized dealer for Kyocera TASKalfa and Ecosys printers and copiers.
• SharpcoreTechnology or IntegrationAuthorized dealer for Sharp printers, multifunction devices, and copiers.
• LexmarkcoreTechnology or IntegrationAuthorized dealer for Lexmark printers, multifunction devices, and copiers.
• DEX ImagingflagshipStrategic or Co-development PartnerTotalPrint USA is the Managed Print Services division of DEX Imaging, the largest independent dealer of document imaging equipment in the eastern United States. DEX provides the operational infrastructure, $500M+ revenue base, 4,000+ employees, 68 branch locations, and in-house R&D capabilities including proprietary toner cartridge manufacturing.
• EPICcoreTechnology or IntegrationHealthcare software integration partner for EMR/EHR platform compatibility, enabling seamless medical record printing and healthcare workflow integration.
• Oracle HealthcoreTechnology or IntegrationHealthcare software integration partner for EMR/EHR platform compatibility.
• PointClickCarecoreTechnology or IntegrationHealthcare software integration partner for EMR/EHR platform compatibility, particularly for assisted living facilities.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Xerox: Xerox is one of the largest and most established managed print services providers globally, offering fleet assessment, cost-per-page programs, and document workflow automation. It directly competes with TotalPrint for enterprise multi-location contracts in the United States.
• Ricoh USA: Ricoh is a global MPS leader offering managed print, document services, and workflow optimization across industries. They directly compete with TotalPrint for multi-vendor enterprise fleet consolidation deals and share the same cost-per-page model.
• Konica Minolta Business Solutions USA: Konica Minolta operates its own managed print services division through All Covered and direct sales, offering fleet management and IT services integration. They are both a TotalPrint partner AND a direct competitor as an OEM with captive MPS offerings.
• HP Managed Print Services: HP itself offers managed print services through its OEM program, competing for the same enterprise cost-per-page contracts. While HP is TotalPrint's flagship partner, the OEM also sells MPS direct, making them a partner-competitive hybrid peer.
• Canon Solutions America: Canon Solutions America runs an enterprise managed print and document services arm and competes directly with TotalPrint for healthcare, legal, and large-organization fleet deals, leveraging its imageRunner/imagePRESS hardware line.
• Sharp Electronics (Sharp NEC): Sharp offers managed print services through its dealer channel and direct enterprise programs, focusing on multifunction device fleets. They compete for the same enterprise customers as TotalPrint, particularly via their authorized dealer network.
• Toshiba America Business Solutions: Toshiba America Business Solutions offers managed print services through its e-STUDIO dealer program and direct enterprise sales, targeting healthcare, legal, and finance. Directly competes with TotalPrint on cost-per-page and service-level contracts.
• Lexmark (Lexmark Enterprise Software): Lexmark offers managed print services and IoT/cloud-print solutions through direct and channel operations, targeting enterprise and SMB customers. While a TotalPrint authorized-dealer partner, Lexmark also competes for the same MPS enterprise contracts.

Broad incumbents

• ARC Document Solutions: ARC Document Solutions is a larger, publicly-listed incumbent focused on document solutions and managed print, primarily serving architecture/engineering/construction and enterprise. It overlaps TotalPrint on construction vertical and large-format production printing.

Regional players

• Marco: Marco is a large Midwest-focused managed services and print provider offering MPS, managed IT, and copiers across Minnesota and surrounding states. Comparable to TotalPrint in service model and target customers, but operates in a more concentrated geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/totalprintusa

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TotalPrint