What Zavia Erp does

Zavia ERP is a cloud-based hotel management software company headquartered in Cancún, Mexico, founded in 2011 and serving 800+ hotels across 8 Latin American countries (Mexico, Colombia, Brazil, Dominican Republic, Chile, Peru, Honduras, Ecuador). The company operates a 100% cloud-native platform built around four core products: Zavia PMS (property management with reservations, check-in/out, housekeeping, billing, and dynamic pricing), Zavia BE (a commission-free booking engine for direct reservations), Zavia Channel Manager (powered by Channex, distributing inventory to 45+ OTAs), and Zavia Web (an SEO-optimized hotel website builder with integrated booking). A fifth module, Zavia Guest Connect, launched in 2024 to centralize OTA guest messaging and reputation management. The technology stack includes 300+ third-party integrations spanning channel managers (SiteMinder, Omnibees, WuBook, RateTiger), payment gateways (Stripe, PayPal, Conekta, Clip, BBVA), fiscal invoicing for five Latin American jurisdictions, ERPs, POS, CRM, and revenue management systems.

Zavia monetizes primarily through subscription-based recurring revenue, with quote-based pricing tied to property size and module selection; no per-booking commissions are charged, and the Channel Manager module starts at $30 USD per month. A three-tier White Label program (Grey, White, and Custom Label) extends the model into licensing revenue by enabling consultants, agencies, and software companies to resell the technology under their own brands. Go-to-market combines direct inside sales (demo-driven, targeting independent hotel owners and managers) with a channel partner network of hospitality consultants and marketing agencies across Latin America. The target customer base is the long tail of independent and boutique hotels with 10-400 rooms, including multi-property groups via the multipropiedad feature. The company is privately held, appears to be founder-owned and bootstrapped, and provides support in Spanish with localized multi-currency and fiscal compliance — a positioning that targets the structural gap left by global PMS vendors lacking Latin American regulatory and linguistic depth.

Name

Zavia Erp

Legal name

Zavia ERP

Website

https://zaviaerp.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Zavia ERP is a Cancún-based cloud software company offering an integrated PMS, booking engine, channel manager, and website builder suite for 800+ independent and boutique hotels across 8 Latin American countries, with localized fiscal compliance and 300+ third-party integrations.

Ownership category

akta.pro rank

Product category

Hotel Property Management Software

NAICS

Custom Computer Programming Services (541511)

akta.pro primary industry

Accommodation-Focused OTAs (Hotels & Alternative Stays) (THAKAAAB)

Keywords

• Cloud hotel management
• Property management system
• Booking engine software
• Channel manager
• Hotel website builder

Headquarters

HQ city

Cancún

HQ country

Mexico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations, Others

Revenue model

1. PMS Subscription: Recurring subscription fees for cloud-based Property Management System access, including software updates, cloud hosting, and maintenance. Pricing based on property size and module selection.
2. Booking Engine (BE) Module: Subscription revenue from booking engine module enabling direct hotel website reservations without OTA commissions.
3. Channel Manager Distribution: Revenue from channel management services connecting hotels to OTA distribution networks. No per-booking commissions charged.
4. Website Builder Services: Subscription revenue from hotel website creation and hosting services with integrated booking functionality.
5. White Label Program: Licensing revenue from Grey Label, White Label, and Custom Label programs allowing partners to resell Zavia technology under their own brand.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Zavia ERP sells a 100% cloud-based hotel management software suite targeting independent hotels, boutique properties and small/medium hotel groups (10–400 rooms) across Latin America. The offering is anchored on Zavia PMS for property operations (reservations, check-in/out, housekeeping, billing, night audit) and is bundled with three complementary modules: Zavia BE (direct booking engine for hotel websites), Zavia Channel Manager (real-time OTA distribution to 45+ channels) and Zavia Web (SEO-optimized hotel website builder), plus a Zavia Guest Connect add-on for centralized OTA messaging and review management.

Product overview

Zavia ERP is a cloud-based hotel management software company offering an integrated suite of four core products: Zavia PMS (Property Management System), Zavia BE (Booking Engine), Zavia Channel Manager, and Zavia Web (Website Builder). The platform is designed for small and medium-sized hotels (10-400 rooms), boutique properties, and independent hotel groups in Latin America. The core PMS serves as the central hub managing reservations, check-in/check-out, housekeeping, billing, and reporting. The Booking Engine enables direct reservations without OTA commissions. The Channel Manager synchronizes inventory across 45+ OTAs in real-time. The Web module provides SEO-optimized, responsive hotel websites with integrated booking functionality. An additional module, Zavia Guest Connect, centralizes guest messaging and review management from OTAs. The platform offers 300+ integrations with channel managers, payment gateways, ERPs, POS systems, and marketing tools. The company operates from Cancún, Mexico with presence across Latin America.

Differentiator

Problem solved

Functional benefit

Brands

• Zavia PMS: Property Management System - cloud-based hotel management software that synchronizes distribution of online channels
• Zavia Guest Connect
• Zavia BE
• Zavia WEB
• Zavia CHANNEL Manager

Products and services

• Zavia PMS

Quantifiable outcome

• Increases direct bookings by up to 35%
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration99 records

AI capability9 records

Feature10 records

Partnerships

24 partnerships are on record, tiered minor and core.

• Guru HotelminorChannel Partner/ Reseller/ DistributorMarketing partner helping hotels increase direct bookings through website optimization. Part of Zavia's partner ecosystem for distribution and sales support.
• KAIZENminorStrategic or Co-development PartnerBusiness development and sales strategy consultancy helping hotel partners maximize revenue across sales channels through Zavia technology integration.
• OdentiominorChannel Partner/ Reseller/ DistributorInternational hospitality consultancy partnering with independent hotels, collections, and chains to increase commercial presence and revenue using Zavia solutions.
• PJ's Marketing MexicominorChannel Partner/ Reseller/ DistributorTourism industry professionals specialized in hospitality representing properties as part of hotel sales force with Zavia technology.
• Magnífico Consultoría en HospitalidadminorChannel Partner/ Reseller/ DistributorHospitality consulting firm helping owners and investors develop, manage, and market hotel properties using Zavia technology.
• Grupo BrahmaminorStrategic or Co-development PartnerDigital transformation consultancy focusing on revenue management and commercial strategies for hotels using Zavia ecosystem.
• Yireh Revenue & MarketingminorStrategic or Co-development PartnerColombian company with 10+ years experience specializing in maximizing hotel sales and profitability through Zavia technology and strategic marketing.
• Aschiende Consultoría HoteleraminorChannel Partner/ Reseller/ DistributorHotel consulting firm with 20+ years experience offering revenue management, channel configuration, and digital marketing using Zavia.
• BrandholdminorChannel Partner/ Reseller/ DistributorDigital transformation partner guiding hotels through internal solutions and external system integration using Zavia technology.
• Marketing ZentralminorChannel Partner/ Reseller/ DistributorBoutique marketing agency with 10+ years in hospitality offering 360° marketing, performance, distribution, and digital strategy for Zavia clients.
• SiteMindercoreTechnology or IntegrationBidirectional integration connecting Zavia PMS to SiteMinder's network of 450+ OTA channels. Enables hotels to manage room distribution and rates across global booking platforms.
• OmnibeescoreTechnology or IntegrationBidirectional integration with Omnibees channel manager offering connectivity to 750+ distribution channels for Latin American hotels.
• WuBookcoreTechnology or IntegrationBidirectional integration with WuBook providing 122+ channel connectivity options for inventory distribution and real-time availability updates.
• RateTigercoreTechnology or IntegrationBidirectional integration with RateTiger offering 186+ channel connectivity with 99.9% uptime and ISO/PCI certified security.
• ChannexcoreTechnology or IntegrationChannex powers Zavia Channel Manager, connecting hotels to Booking.com, Airbnb, and Expedia with best API speed and cost efficiency.
• StripecoreTechnology or IntegrationPayment gateway integration for processing hotel bookings and virtual OTA card payments directly within Zavia PMS.
• ClipcoreTechnology or IntegrationPayment gateway for Mexico enabling virtual OTA card collection, payment links, and installment options without leaving the PMS.
• Enlace FiscalcoreTechnology or IntegrationFiscal invoicing integration for Mexico enabling electronic invoice generation (CFDI) directly from Zavia PMS through SAT compliance.
• ContPaqicoreTechnology or IntegrationCloud-based accounting and invoice management system integration for Mexico with Zavia PMS.
• Google Hotel AdscoreTechnology or IntegrationIntegration with Google's hotel advertising platform for presenting properties competitively in search results and driving direct bookings.
• PayPalcoreTechnology or IntegrationPayment gateway integration offering installment options and facilitating monthly cash flow for hotel bookings.
• ConektacoreTechnology or IntegrationMexican payment technology for secure, instant, and simple payment processing in Zavia booking engine.
• OpenpaycoreTechnology or IntegrationPayment gateway integration offering multiple payment methods and cash collection options for Mexican hotels.
• Latin American UniversitiesminorOthersUniversity partnership program allowing educational institutions to integrate Zavia technology into hospitality curricula, with student certification and potential job placement benefits.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Market position

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zavia Erp