What Kelley Connect does

Kelley Connect (also doing business as Kelley Create) is a privately held regional technology solutions provider founded in 1974 and headquartered in Kent, Washington. The company delivers an integrated portfolio spanning managed IT and cloud services, cybersecurity, business process and document automation, and managed print and mailing solutions, serving enterprise, mid-market, and SMB customers across seven U.S. states — Washington, Oregon, Montana, Idaho, Alaska, Hawaii, and California — through more than 35 local offices. Its underlying technology stack combines Microsoft 365, Microsoft Azure, and Microsoft Copilot AI on the cloud productivity side, DocuWare for document management and accounts payable automation, Pitney Bowes SendPro Online for postage and shipping, and equipment lines from Xerox, HP, KIP, and Seiko for production and wide-format print.

The business model is hybrid: recurring revenue from managed IT, managed detection and response, and automation subscriptions; hardware sales, leases, and consumables (toner, ink, parts) from the print business; transaction-based revenue from cloud sending/shipping; and project-based revenue from AP automation and document management implementations. Pricing is custom and quote-based, delivered through a consultative direct field-sales motion with a partner portal for self-service and a small e-commerce and print-shop storefront for SMB/consumer traffic. Customers span healthcare (Northwest Kidney Centers, HealthPoint, Arbor Health), education (University of Portland, Lewistown Public Schools, Hoquiam School District), manufacturing and construction (Bellmont Cabinet Co., Joseph Hughes Construction, Quantum Innovations), food service and retail (Pacific Bells, Northwest Restaurants, Coming Attractions Theatres), and government and nonprofit (Missoula County, Southern Oregon Goodwill).

Growth has been primarily acquisition-driven: the company doubled in size over roughly three years through purchases of CORE Business Services (2019), Royal Business Systems and Northern Business Systems (2021-08), and Advanced Document Systems and Superior Office Systems (2022-01), while organic expansion added AI-adjacent capabilities (Intelligent Document Processing, Microsoft Copilot AI) and 24/7 managed detection and response. The company is independently owned with no disclosed outside capital, and received Channel Futures MSP 501 recognition in 2026.

Name

Kelley Connect

Website

https://kelleyconnect.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

251–500 employees

Short description

Kelley Connect (Kelley Create) is a regional managed IT, cybersecurity, document automation, and managed print provider founded in 1974, serving enterprise, mid-market, and SMB customers across seven U.S. states through more than 35 local offices and an acquisition-driven growth strategy.

Ownership category

akta.pro rank

Product category

Managed IT and Business Technology Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industries

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Service Desk & Help Desk Services (BPAEAJAA), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance) (BPAKAGAJ)

Keywords

• Managed IT services
• Managed print services
• Cybersecurity solutions
• Document automation
• Cloud fax services

Headquarters

HQ city

Kent

HQ country

United States

HQ region

North America

Offices40 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services contracts for IT support, cloud services, cybersecurity, and network management. Services include helpdesk support, monitoring, maintenance, and strategic IT planning delivered through dedicated account teams.
2. Managed Print Services & Equipment Sales: Revenue from copiers, printers, wide format equipment, scanners, and related supplies. Includes equipment sales, lease arrangements, and consumable supply contracts with recurring revenue from toner, ink, and maintenance.
3. Document Processing & Automation: Solutions including intelligent document processing, business process automation, AP automation, enterprise content management, and secure fax services. Delivered as software subscriptions or managed service contracts.
4. Cloud Sending/Shipping Solutions: Cloud-based postage and shipping management platform that processes USPS, UPS, and FedEx transactions, generating revenue through transaction fees and service subscriptions.
5. Security Solutions: Cybersecurity services including vulnerability assessments, firewall solutions, managed detection and response, and physical security systems integration.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Kelley Connect (operating as Kelley Create) provides integrated business technology solutions spanning four service pillars: managed IT and cloud services (helpdesk, Microsoft 365/Azure/Copilot AI, VoIP, networking, backup), security services (managed detection and response, cybersecurity, firewall, physical security), automation services (DocuWare-based AP automation, intelligent document processing, HIPAA-compliant cloud fax, enterprise content management), and printing/sending solutions (managed print services, copiers, wide format printers, multi-carrier cloud sending for USPS/UPS/FedEx, and a commercial print shop). Solutions are delivered through a consultative assess-design-implement-support model to multi-location organizations across the Pacific Northwest, Alaska, California, and Hawaii.

Product overview

Kelley Connect (operating as Kelley Create) is a regional technology solutions provider offering a comprehensive portfolio of IT, security, automation, and printing/sending services. The offering is structured as a multi-service platform organized into four main categories: IT & Cloud Solutions (including managed IT, Microsoft integrations, VoIP, networking, and backup), Security Solutions (cybersecurity, managed detection & response, firewall, physical security), Automation Solutions (intelligent document processing, business process automation, AP automation via DocuWare, secure cloud fax, enterprise content management), and Printing & Sending Solutions (copiers, wide format printers, managed print services, cloud-based sending for USPS/UPS/FedEx). The company serves multi-location organizations across the Pacific Northwest, Alaska, California, Hawaii, Idaho, Montana, and Oregon with over 35 locations, providing assessment, design, implementation, and ongoing support services.

Differentiator

Problem solved

Functional benefit

Products and services

• IT & Cloud Solutions Comprehensive managed IT and cloud services for multi-location businesses, including 24/7 helpdesk support, cloud productivity (Microsoft 365, Azure, Copilot AI), VoIP, networking, and backup/recovery, delivered to enterprise, mid-market, and SMB customers.
• Security Solutions Cybersecurity and physical security services for businesses, including managed detection and response, vulnerability assessments, firewall deployment, threat protection, and physical security systems integration.
• Automation Solutions Document and workflow automation services including intelligent document processing, business process automation, accounts payable automation, digital forms, enterprise content management, secure cloud fax, and systems integration for multi-location organizations.
• Printing & Sending Solutions Office equipment and print services including copiers, printers, wide format printers, managed print services, cloud-based sending for USPS/UPS/FedEx, scanners/intelligent capture hardware, and commercial print shop services for businesses.
• Managed IT Support Services 24/7 managed IT support services including helpdesk, infrastructure monitoring, maintenance, and technology roadmap planning for business technology environments.
• Managed Detection & Response (MDR) 24/7 cybersecurity monitoring and rapid incident response service that detects and responds to security threats against business infrastructure in real time.
• Accounts Payable Automation Cloud-based AP automation built on DocuWare that digitizes invoice review, approval workflows, and payment processing, enabling rapid invoice processing across multiple locations and district managers.
• Secure Cloud Fax (KCloudFax) HIPAA-compliant cloud-based secure fax platform that replaces traditional fax infrastructure, enabling healthcare and regulated organizations to send and receive faxes electronically with full compliance and audit trails.
• Managed Print Services Full print fleet management service covering equipment, supplies, maintenance, and workflow optimization for multi-location organizations, including toner/ink supply and standardized fleet consolidation.
• Cloud-Based Sending & Mailing Solutions Cloud-based sending and mailing platform that processes USPS, UPS, and FedEx transactions through a single interface with centralized cost tracking by office and branch location, eliminating carrier surcharges and providing commercial-based pricing discounts.
• Cloud Voice (VoIP) Solutions Cloud-based VoIP telephone systems providing business voice communication with hosted PBX features for multi-location organizations.
• Copiers & Printers Office copier and printer equipment sales, lease, and service from major brands including Xerox, HP, and KIP, paired with installation and ongoing maintenance support.
• Wide Format Printers Large-format printing equipment sales (HP PageWide XL, HP Designjet, KIP, Seiko Teriostar) and supplies for architectural, engineering, construction, and manufacturing documentation.
• Print Shop Services Commercial print production services for businesses including offset and digital printing, available through a dedicated ordering platform at printwithkelley.com.
• Business Process Automation Business workflow automation services that streamline operations, reduce manual tasks, and connect disparate business systems for process improvement.
• Intelligent Document Processing AI-powered document processing and data extraction service that captures, classifies, and extracts data from forms and unstructured documents for downstream automation.
• Enterprise Content Management Document management and content organization platform that provides business-wide information access, retention, and compliance capabilities.

Quantifiable outcome

• 15-20% savings on packages and parcel shipping through cloud-based sending solutions
• +4 more outcomes

Named customers22 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology integration partnership providing Microsoft Office 365, Microsoft Azure, Microsoft Copilot AI, and related cloud productivity solutions as part of Kelley Create's IT and cloud services offerings.
• DocuWarecoreTechnology or IntegrationStrategic technology partnership delivering DocuWare cloud-based document management and accounts payable automation solutions to customers across multiple industries including restaurants, manufacturing, and nonprofits.
• Pitney BowescoreTechnology or IntegrationEquipment partnership providing Pitney Bowes postage meters and SendPro Online postage generation solutions for Kelley Create's mailing and shipping customers.
• XeroxcoreTechnology or IntegrationEquipment partnership providing Xerox copiers, printers, and production print equipment including Versant series presses and PrimeLink devices for commercial print and education customers.
• HPcoreTechnology or IntegrationEquipment partnership providing HP PageWide wide format printers, HP Designjet wide format solutions, and HP PageWide XL series for construction, manufacturing, and commercial print applications.

Scale indicators13 records

Recent moves2 records

Expansion highlights6 records

Direct peers

• Marco (Marco Technologies): Upper-Midwest-based managed technology services provider offering managed IT, managed print, cloud, and security to mid-market and enterprise customers. Highly comparable business model with acquisition-led growth and similar vertical breadth.
• Pacific Office Automation: West Coast/Pacific Northwest office technology dealer providing managed print, document solutions, and IT services. Same geography, overlapping vendor partnerships (Xerox, HP, Ricoh), and similar multi-vertical customer mix.
• CompassMSP: Private-equity-backed roll-up of regional managed service providers offering managed IT, cybersecurity, and cloud services to SMB and mid-market. Highly comparable acquisition-led MSP strategy targeting fragmented regional competitors.
• Ntiva: National managed IT services and cybersecurity provider serving SMB and mid-market with 24/7 help desk, MDR, and cloud services. Comparable recurring managed-services revenue mix and Microsoft-centric stack.
• CMIT Solutions: Franchise-based managed IT services and cybersecurity provider with strong multi-location footprint serving SMB. Comparable managed services + cybersecurity offering, though franchise model differs from Kelley Connect's direct ownership.

Broad incumbents

• Ricoh USA: Major office equipment OEM with extensive managed print and document services business. Comparable print/sending solutions and AP automation offerings but operates at vastly larger scale across the U.S.
• Konica Minolta Business Solutions: Global office equipment OEM with managed print, document management, and IT services offerings (All Covered). Overlaps in managed print, document workflow, and AP automation but with national/global scale.
• Xerox: Major office equipment OEM and partner of Kelley Connect for production print equipment. Overlapping print and document services offerings, though Xerox is a vendor as well as a competitor in some managed services deals.
• Sharp Electronics: Office equipment OEM with managed print services and document workflow solutions. Comparable in print fleet management and document automation but does not focus on managed IT/cybersecurity like Kelley Connect.

Regional players

• Heartland Business Systems: Midwest-based managed IT, cybersecurity, and document management provider serving mid-market and enterprise. Comparable service portfolio (managed IT, security, automation) but operates in a different geographic region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@kelleycreate
• Facebookfacebook.com/KelleyConnect
• LinkedInlinkedin.com/company/kelleycreate
• Instagraminstagram.com/kelleycreate
• Xx.com/KelleyConnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kelley Connect