KeyStone Solutions

What KeyStone Solutions does

KeyStone Solutions, LLC is a privately held US managed IT and cybersecurity services provider founded in 2006 by Preston West and headquartered in Cleveland, Tennessee. The company operates an integrated managed services platform centered on its flagship offering, I.T. Team as a Service (ITTaaS) — a fully outsourced IT department delivered as a predictable per-user or per-device monthly subscription. Around this core, KeyStone layers modular services including Managed Detection and Response cybersecurity, cloud infrastructure (Microsoft Azure, AWS, Google Cloud), Governance/Risk/Compliance (HIPAA, CMMC, SOC 2, PCI DSS), Virtual CISO (vCISO) leadership, Business Continuity and Disaster Recovery built on Datto technology, cloud-based VoIP and Microsoft Teams Voice, AI advisory services, and most recently managed Bitwarden password security (June 2026). An AI-powered support agent, R.I.V.E.R., triages tickets and provides 24/7 coverage, and the firm has built structured AI adoption frameworks (readiness assessment, adoption roadmap, policy builder) as a paid advisory practice.

The business serves primarily small and mid-size US businesses (10-500 employees) nationwide, with deeper verticals in healthcare (HIPAA), defense contractors (CMMC), legal and professional services, and nonprofit organizations. Revenue mechanics are predominantly subscription-based — monthly recurring charges for managed services plus per-use fees for voice and add-on modules, with annual subscription orders for Hardware-as-a-Service. Distribution combines direct sales (account managers, inside sales, sales engineers), channel partnerships through Telarus and Datto, and a Bitwarden partner relationship. The firm holds SOC 2 Type II and HIPAA Business Associate compliance certifications and has earned three consecutive Channel Futures MSP 501 recognitions (2023-2025), ranking #37 in 2025. KeyStone is founder-controlled, has no disclosed institutional investors, no parent company, and no M&A activity in its history.

Name

KeyStone Solutions

Legal name

KeyStone Solutions, LLC

Website

https://keystone.solutions

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

KeyStone Solutions is a US-based managed IT and cybersecurity services provider founded in 2006, delivering ITTaaS (fully outsourced IT), MDR, cloud, vCISO, BCDR, and compliance services to small and mid-size businesses nationwide via subscription.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744), Services-Help Supply Services (7363)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)

Keywords

• Managed IT services
• Cybersecurity services
• Business continuity solutions
• IT compliance consulting
• Cloud infrastructure management

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (ITTaaS): Full-service managed IT delivered as a subscription service. Includes helpdesk, proactive monitoring, virtual CIO services, vendor management, asset management, and on-site support. Priced per user or per device on a predictable monthly basis.
2. Hardware-as-a-Service (HaaS): Hardware and equipment provided on a subscription, rental, or Hardware-as-a-Service basis. Includes software licenses bundled with hardware, subscription-based device management, monitoring, or security platforms. Customer acquires only a limited right to use during the term.
3. Business Continuity & Disaster Recovery: Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) for protecting critical systems and data. Includes ransomware recovery and DR testing services.
4. Voice/Hosted PBX Services: Keystone Voice Hosted PBX services including cloud VoIP, Microsoft Teams Voice, call center solutions, and ongoing voice environment management. Billed monthly with per-use charges for features, installation, labor, and repair.
5. AI Services: AI evaluation, use case identification, strategy and roadmap development, tool/platform evaluation, risk and compliance review, and ongoing advisory services.
6. vCISO Services: Virtual CISO services providing executive-level security leadership including security program ownership, board reporting, policy governance, vendor risk, incident command, and compliance oversight. Flexible engagement models from hours per month to near-full-time.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

KeyStone Solutions delivers fully managed IT, cybersecurity, and compliance services under its flagship I.T. Team as a Service (ITTaaS) subscription model, bundling helpdesk support, infrastructure management, and strategic IT leadership for SMB and mid-market clients. The integrated portfolio extends to managed cybersecurity (MDR), cloud services, business continuity/disaster recovery via Datto BCDR, voice/UC, vCISO leadership, GRC compliance, and AI advisory services. All offerings are priced on recurring subscription terms with optional hardware-as-a-service bundling.

Product overview

KeyStone Solutions offers I.T. Team as a Service (ITTaaS) as its core managed services platform, providing fully managed IT infrastructure, helpdesk, and strategic leadership. Around this core, they offer modular add-on services including Cybersecurity (with MDR), Cloud Services, Governance/Risk/Compliance (GRC), vCISO, Business Continuity & Disaster Recovery (BCDR), IT Help Desk, Voice & Unified Communications, and AI Services. Recent additions include Managed Bitwarden Password Security (June 2026) and the AI-powered support agent R.I.V.E.R. The portfolio is delivered as an integrated suite with ITTaaS as the central managed service umbrella.

Differentiator

Problem solved

Functional benefit

Brands

• ITTaaS: I.T. Team as a Service — a fully managed infrastructure, helpdesk, and strategic IT leadership offering. The company uses this as a core branded service name, shown with a registered logo.

Products and services

• I.T. Team as a Service (ITTaaS) Fully managed IT infrastructure, helpdesk, and strategic IT leadership providing complete IT department functionality as a subscription service for SMB and mid-market businesses.
• Cloud Services Scalable cloud infrastructure, migration, and managed cloud services using Microsoft Azure, AWS, and Google Cloud platforms for businesses modernizing workloads.
• Cybersecurity Multi-layered cybersecurity including Managed Detection and Response (MDR), endpoint protection, email security, and network security with 24/7 monitoring for businesses facing cyber threats.
• Governance, Risk & Compliance (GRC) Compliance assessment and management for HIPAA, CMMC, SOC 2, PCI DSS, and other regulatory frameworks, helping organizations meet security and privacy obligations.
• vCISO Virtual Chief Information Security Officer service providing executive-level cybersecurity strategy, security program ownership, board reporting, policy governance, and incident command without the cost of a full-time CISO.
• Business Continuity & Disaster Recovery (BCDR) Disaster recovery, backup, and resilience planning including Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS), with ransomware recovery and immutable backups via Datto BCDR.
• IT Help Desk US-based 24/7 technical support with multi-channel access (phone, email, chat, portal) and documented SLAs, delivering fast resolutions from engineers who know the customer's environment.
• Voice & Unified Communications Modern VoIP and unified communications including Keystone Voice Hosted PBX, Microsoft Teams Voice integration, call center solutions, and number porting for businesses replacing legacy phone systems.
• AI Services AI evaluations, strategy consulting, use case identification, risk and compliance review, and readiness assessments to help businesses adopt AI responsibly.
• Managed Bitwarden Password Security Open-source, end-to-end encrypted password management delivered as a managed service, available in Teams and Enterprise plans with secure sharing, two-factor authentication, SSO integration, policy enforcement, and directory sync.

Quantifiable outcome

• Over 85% of help desk tickets resolved on first contact
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability6 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• BitwardencoreTechnology or Integration · 8 June 2026KeyStone joined the Bitwarden partner program to offer managed password security services. Bitwarden is an open-source, end-to-end encrypted password manager. KeyStone provisions, manages, and supports Bitwarden for customers with Teams and Enterprise plans.
• MicrosoftcoreTechnology or IntegrationKeyStone is Microsoft certified with expertise in Microsoft 365, Azure, Teams Voice (Direct Routing), and Copilot. Microsoft solutions are integral to many service offerings including cloud migration, hosted PBX, and AI services.
• DattocoreTechnology or IntegrationTechnology partner for Business Continuity and Disaster Recovery (BCDR) solutions. KeyStone uses Datto BCDR platform for backup as a service, disaster recovery as a service, and ransomware recovery. Featured in BCDR ROI Calculator tool.
• TelaruscoreChannel Partner/ Reseller/ DistributorChannel sales partner and technology distributor. Telarus is a master agency providing KeyStone access to broader markets and leads through their partner network. Featured as a trusted partner on KeyStone's website.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Integris: Integris is a multi-region managed IT and cybersecurity provider serving SMB through enterprise customers across the US East Coast. Overlapping in ITTaaS-style offerings, voice, and managed security.
• Coretelligent: Coretelligent is a larger, multi-region managed IT, cybersecurity and cloud services provider serving mid-market and enterprise clients. Comparable service portfolio but broader scale and customer concentration.
• CompuNet (now part of Bigfinite): CompuNet is a US West-focused IT managed services and systems integration firm serving mid-market and enterprise, with overlapping capabilities in networking, security and cloud managed services.

Direct peers

• Datapath: Datapath is a US-based managed IT services and cybersecurity provider of comparable scale, also serving SMB and mid-market customers with subscription IT support. Direct head-to-head on managed services, helpdesk, and vCISO-style offerings.
• NetGain Technologies: NetGain is a long-established regional managed IT, cloud and cybersecurity MSP serving SMBs across the US. Comparable in size, customer segment (regulated SMBs in healthcare, legal, manufacturing), and managed-services-then-security positioning.
• Two River Technology Group: Two River is a US SMB-focused managed IT and cybersecurity provider of similar size, with comparable vCIO/vCISO and compliance-oriented offerings. Direct competitor in the SMB outsourced-IT market.
• Kosh Solutions: Kosh is a similarly sized US managed IT and cybersecurity MSP focused on SMB and mid-market customers with compliance expertise. Comparable on subscription ITTaaS-style delivery, BCDR, and GRC service depth.
• LISS Technology: LISS is a small-to-mid-market managed services, IT consulting and cloud provider serving US SMBs. Closely comparable on managed IT helpdesk, cybersecurity, cloud and compliance scope.

Emerging players

• I.S. Partners: I.S. Partners is a smaller compliance and cybersecurity advisory firm specializing in SOC 2, HIPAA, CMMC and PCI assessments. Comparable through the GRC/vCISO portion of KeyStone's portfolio.
• CyberDuo: CyberDuo is a cybersecurity-focused managed services provider for SMBs in the US, overlapping on managed detection, MDR and compliance-related services within KeyStone's cybersecurity stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/keystonesolutns
• YouTubeyoutube.com/channel/UCwmrhOh9pZau-afqGSD7dtA
• Facebookfacebook.com/kStoneOnline
• LinkedInlinkedin.com/company/keystone.solutions

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KeyStone Solutions