Salvation Army Family Store
- Company typePrivate
- Founded1865
- HeadquartersWaite Park, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Salvation Army Family Store does
The Salvation Army Family Store operates physical thrift retail storefronts that sell donated clothing, furniture, electronics, and household goods, with all resale proceeds directed to fund the organization's Adult Rehabilitation Centers serving individuals with substance abuse issues. Inventory is acquired at zero cost through public donations, collected via a national home pickup service (1-800-SA-TRUCK), drop-off centers, and a vehicle donation program. Donors receive IRS-compliant tax-deduction receipts and access an online scheduling and pickup tracking portal at satruck.org; pricing is set locally at thrift-level rates with no disclosed standardization. The organization serves two primary end-customer segments — individual donors and budget-conscious secondhand shoppers — while channeling surplus value to a third beneficiary segment (rehabilitation program participants).
The business is structured as a nonprofit charitable enterprise within the broader Salvation Army organization, founded in 1865 in London, UK by William Booth, and operating across the United States and Ontario, Canada (with 40 Ontario stores as of November 2025). Distribution is entirely physical — no proprietary e-commerce platform, no app, and no AI/ML capabilities are disclosed; the technology footprint is limited to a donation scheduling website, pickup tracking system, and a Donation Value Guide for tax-valuation reference. Go-to-market is community-led and mission-driven, leveraging brand recognition, the 1-800-SA-TRUCK phone line, a national TV brand campaign ("Restore"), corporate sustainability partnerships (e.g., Shaw Industries), and celebrity/earned media (e.g., National Donut Day with Buddy Valastro) to sustain donor and shopper acquisition.
Salvation Army Family Store firmographics
Firmographics- Name
- Salvation Army Family Store
- Legal name
- The Salvation Army
- Website
- https://satruck.org
- Company type
- Private
- Founded year
- 1865
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Salvation Army Family Store industry classification
Industry- Product category
- Charitable Thrift Retail
- NAICS
- Used Merchandise Retailers (459510)
- SIC
- Retail-Miscellaneous Shopping Goods Stores (5940), Retail-Family Clothing Stores (5651)
- akta.pro primary industry
- Donation, Resale & Disposal Coordination (HSAFAAAK)
- akta.pro secondary industries
- Donation Pickup & Reuse Hauling (HSAKALAI), Donation, Consignment & Resale Coordination (HSAFAFAG)
Keywords
Where Salvation Army Family Store is headquartered
LocationHeadquarters
- HQ city
- Waite Park
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Salvation Army Family Store business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Others
Revenue model
- Thrift Store Resale: Donated goods (clothing, furniture, appliances, household items, automobiles) are sold at Salvation Army Thrift Stores. Proceeds fund the organization's Adult Rehabilitation Centers that serve individuals with substance abuse issues. This is the primary revenue-generating activity of the thrift store operations.
- Vehicle Donations: The organization accepts vehicle donations (cars, boats, trucks, RVs, motorcycles) in any condition. Donors receive a tax deduction per IRS rules. Vehicle donations support Adult Rehabilitation Centers and are processed through the online donation system or by calling 1-800-SA-TRUCK.
- Financial Donations: The Salvation Army accepts direct financial contributions through its giving platform (give.salvationarmyusa.org), supporting its broader mission including adult rehabilitation, veterans services, disaster relief, and other community programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Variable thrift store pricing — items sold at discounted rates determined per location |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Salvation Army Family Store product offering
Product offeringCore offering
Salvation Army Family Stores operate a network of thrift retail stores selling donated clothing, furniture, appliances, household goods, and electronics to the general public. The organization also runs donation pickup and drop-off services, plus a vehicle donation program. All proceeds from thrift store sales fund The Salvation Army's Adult Rehabilitation Centers, which provide residential rehabilitation services to individuals struggling with substance abuse.
Product overview
The Salvation Army operates a network of thrift stores and donation services. The core offering includes retail thrift stores selling donated goods (clothing, furniture, electronics, home goods), complemented by donation pickup and drop-off services, and a vehicle donation program. Proceeds from all sales fund Adult Rehabilitation Centers that provide help and hope to individuals struggling with substance abuse and other issues. The organization offers an integrated online platform (satruck.org) for scheduling pickups, tracking donations, and accessing a donation value guide for tax purposes.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Thrift store sales fund adult alcohol and drug rehabilitation centers across the country, providing help and hope to individuals struggling with substance abuse.
Companies that use Salvation Army Family Store
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
Salvation Army Family Store technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Salvation Army Family Store partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor.
- Buddy ValastrominorCelebrity baker Buddy Valastro partnered with The Salvation Army to bring joy across the country for National Donut Day. The partnership leveraged Valastro's celebrity status to raise awareness and engagement for The Salvation Army's mission and thrift store operations.
- Boosalis PropertiesminorBoosalis Properties facilitated The Salvation Army's relocation to Woodbridge Shopping Center in Woodbridge, Virginia, as part of the area's redevelopment. The move reaffirmed The Salvation Army's long-term commitment to the Woodbridge Corridor community.
- Shaw Industries GroupminorShaw Industries was recognized at the 2025 GreenStep Awards for sustainability achievements including its partnership with the UK Salvation Army Trading Company to promote carpet tile reuse. This sustainability partnership supports environmental goals through textile recycling and reuse initiatives.
- ReSupplyminorReSupply offers a fee-based priority (24–48 hour) pickup service that delivers donations directly to The Salvation Army or can be dropped off at Salvation Army locations. This partnership extends donation collection capacity in areas where in-home pickups are suspended or where donors need faster service.
Scale indicators3 records
Recent moves8 records
Expansion highlights5 records
Salvation Army Family Store competitors and assessment
Company assessmentEmerging players
- Poshmark: Poshmark operates an online marketplace for secondhand fashion and home goods — comparable in addressing the secondhand consumer but via peer-to-peer digital marketplace rather than physical retail.
- ThredUp: ThredUp is an online resale platform for secondhand apparel, competing for the same value-conscious secondhand consumer but through a digital-first model — emerging player addressing the same market via a different channel.
- Buffalo Exchange: Buffalo Exchange operates for-profit buy-sell-trade secondhand clothing stores across the US — comparable in product category and customer demographic but focused on apparel and operating a consignment-style purchase model.
Direct peers
- Deseret Industries (LDS Charities): Deseret Industries operates thrift stores across the western US as part of the LDS Church welfare system, selling donated goods with proceeds funding job training and rehabilitation programs — directly comparable faith-based nonprofit thrift model.
- Savers (Value Village): Savers is a for-profit thrift chain operating Value Village and other banners, purchasing and reselling donated secondhand goods through physical stores across North America — directly comparable in product mix, customer base, and retail format.
- St. Vincent de Paul Thrift Stores: St. Vincent de Paul operates a large network of nonprofit thrift stores across the US selling donated clothing, furniture, and household goods, with proceeds funding antipoverty programs — a closely analogous mission-driven thrift peer.
- Arc Thrift Stores: Arc operates a multi-state nonprofit thrift store chain selling donated clothing and household goods, with proceeds funding programs for individuals with intellectual and developmental disabilities — directly comparable in mission-driven nonprofit thrift retail.
- Goodwill Industries International: Goodwill operates the largest nonprofit thrift store network in North America, selling donated clothing, furniture, and household goods with proceeds funding job training and community programs — the closest direct peer in scale and nonprofit mission-driven thrift retail.
- Habitat for Humanity ReStore: ReStore operates nonprofit home goods and furniture thrift stores across North America, selling donated and overstock items to fund Habitat's housing mission — directly comparable nonprofit resale model focused on furniture and household goods.
- Vietnam Veterans of America (VVA Thrift Stores): Vietnam Veterans of America operates pickup-based donation programs and supports affiliated thrift stores selling donated goods to fund veteran services — directly comparable pickup-driven donation-to-resale model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks4 records
Key highlights6 records
Customer concentration
Salvation Army Family Store social profiles
Digital presenceSalvation Army Family Store financial estimates
Financial estimateRevenue estimate
Valuation estimate
Salvation Army Family Store leadership team
Management profileNumber of profiles
Profiles1 record
Salvation Army Family Store funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Salvation Army Family Store M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Salvation Army Family Store
What does Salvation Army Family Store do?
Salvation Army Family Stores operate a network of thrift retail stores selling donated clothing, furniture, appliances, household goods, and electronics to the general public. The organization also runs donation pickup and drop-off services, plus a vehicle donation program. All proceeds from thrift store sales fund The Salvation Army's Adult Rehabilitation Centers, which provide residential rehabilitation services to individuals struggling with substance abuse.
Is Salvation Army Family Store a public or private company?
Salvation Army Family Store is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Salvation Army Family Store founded?
Salvation Army Family Store was founded in 1865. It employs 101 to 250 people.
Where is Salvation Army Family Store based?
Salvation Army Family Store is headquartered in Waite Park, United States, in the North America region.
How does Salvation Army Family Store make money?
Three revenue lines are on record. Thrift Store Resale is the primary driver. The others are vehicle Donations and financial Donations.
Who are Salvation Army Family Store's main competitors?
Emerging players on record are Poshmark, ThredUp and Buffalo Exchange. Direct peers are Deseret Industries (LDS Charities), Savers (Value Village), St. Vincent de Paul Thrift Stores, Arc Thrift Stores, Goodwill Industries International, Habitat for Humanity ReStore and Vietnam Veterans of America (VVA Thrift Stores).
Does Salvation Army Family Store have an API?
No public API is recorded for Salvation Army Family Store.
What industry is Salvation Army Family Store in?
Salvation Army Family Store's product category is Charitable Thrift Retail. Its primary akta.pro industry code is HSAFAAAK, Donation, Resale & Disposal Coordination, with a secondary code of HSAKALAI, Donation Pickup & Reuse Hauling. Its NAICS code is 459510 and its SIC code is 5940.