Aruma

What Aruma does

Aruma is a registered Australian not-for-profit disability services provider headquartered in Belrose, NSW, serving approximately 4,000 people with disability across New South Wales, Queensland, Victoria, and the Australian Capital Territory through a workforce of over 5,000 staff. The organization was formed in March 2018 from the merger of House with No Steps (founded 1962) and The Tipping Foundation (founded 1970), and has since absorbed 67 Victorian Government disability services and merged with Interchange Northern Region Inc. Aruma's core product portfolio covers the full NDIS support spectrum: Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA), respite accommodation, in-home care, therapy services, Positive Behaviour Support, social and community participation through Club Aruma day programs, disability employment services, and children's services including out-of-home care.

The underlying service delivery platform combines NDIS-registered provider infrastructure with assistive technology integration in physical SDA homes — including Tesla backup powerwalls with solar panels, personalized security systems, and ceiling reinforcements for hoist installations in High Physical Support homes. Aruma also operates two social enterprises: Aussie Biscuits (manufacturing business providing supported employment) and Summerland House Farm (working farm with $6M expansion), both functioning as both revenue streams and supported employment platforms.

Revenue flows primarily through NDIS plan-managed, self-managed, or agency-managed funding for individual participants, supplemented by government grants (notably over $4.7M in 2025 university research partnerships via Department of Health and Aged Care and Medical Research Future Fund), social enterprise income, and community fundraising. The go-to-market motion is sales-led and direct, anchored by local teams across all four operating jurisdictions, a centralized 1300 phone enquiry line, and a content-driven website that won gold at the International Communicator Awards for accessibility design. Pricing is governed entirely by NDIS price guides set by the National Disability Insurance Agency, making Aruma's revenue mechanics tightly coupled to NDIS policy and funding decisions rather than commercial pricing discretion.

Name

Aruma

Legal name

Aruma

Website

https://aruma.com.au

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Aruma is an Australian not-for-profit NDIS-registered disability services provider, formed in 2018 from the merger of House with No Steps and The Tipping Foundation, serving 4,000+ participants across NSW, QLD, VIC, and ACT with a 5,000+ person workforce through supported accommodation, in-home care, therapy, and employment services.

Ownership category

akta.pro rank

Product category

Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161), Other Residential Care Facilities (6239)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Overnight Respite Care (HSABAGAB), Respite Care for Families of Children with Disabilities (HSAAAIAL), Assistive Technology & AAC for Young Children (EDACAFAL)

Keywords

• Disability support services
• NDIS service provider
• Supported accommodation
• In-home disability care
• Disability employment services

Headquarters

HQ city

Belrose

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. NDIS Plan Funding: Primary revenue stream from NDIS plan-managed, self-managed, or agency-managed funding for participants receiving disability supports including SIL, SDA, in-home care, therapy, community participation, and employment services
2. Government Grants: $40,000 Federal Government funding to boost workforce; research grants from Department of Health and Aged Care, Medical Research Future Fund; Victorian and NSW government disability service transfers
3. Social Enterprises: Summerland House Farm providing inclusive farm experiences and jobs for people with disability; Aussie Biscuits producing biscuits with supported employees
4. Fundraising and Donations: Community fundraising supporting participants, emergency relief, garden projects, and community initiatives

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

Aruma is a registered NDIS disability services provider in Australia delivering a comprehensive suite of person-centred supports including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), respite, in-home care, therapy, Positive Behaviour Support, social and community participation (Club Aruma), disability employment, and children's services. Services are delivered across NSW, QLD, VIC, and ACT through local teams, supported by social enterprises (Summerland House Farm, Aussie Biscuits) and a research-driven Preventive Health Strategy.

Product overview

Aruma is a registered NDIS disability services provider offering a comprehensive suite of support services across NSW, QLD, VIC, and ACT. The portfolio consists of core disability support products including Supported Accommodation (SIL & SDA), Respite Accommodation, In-home Care Services, Therapy Services, Positive Behaviour Support, Social & Community Participation (Club Aruma), Disability Employment (Work Ready Program), and Children's Services. These services are delivered through a person-centred approach called 'The Aruma Way' and are complemented by social enterprises including Aussie Biscuits and Summerland House Farm, which provide employment opportunities for people with disability.

Differentiator

Problem solved

Functional benefit

Brands

• Club Aruma: Day programs bringing people together for group activities, social events and skill-building. Welcoming hubs in NSW, VIC and QLD.
• Aussie Biscuits
• Summerland Farm

Products and services

• Supported Accommodation (SIL & SDA) Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) services providing housing solutions for people with disability, including shared homes and individual living options across NSW, QLD, VIC, and ACT.
• Respite Accommodation Short-term accommodation services offering rest, reset, and recharge opportunities through planned breaks, emergency respite, or short stays while building independence, for NDIS participants and their carers.
• In-Home Care Services Flexible support in the home designed around individual needs, including assistance with daily living, 24/7 disability care, and skills to build independence for NDIS participants.
• Therapy Services Therapy support helping NDIS participants live fully and connect meaningfully, supporting rights to live, laugh, connect and be authentically themselves.
• Positive Behaviour Support Behaviour support service that works to understand behaviours of concern and co-creates practical strategies to help NDIS participants live fully and connect meaningfully.
• Social & Community Participation (Club Aruma) Inclusive social and community participation through Club Aruma day programs, personalised 1:1 supports, group excursions, and capacity building activities designed around participant goals and lifestyle, with hubs in NSW, VIC, and QLD.
• Disability Employment (Work Ready Program) Employment support service providing hands-on experience, on-the-job training, and tailored work pathway planning to help people with disability discover strengths and thrive in meaningful work.
• Children's Services Child-centred support for children and young people in Queensland and Victoria, including HSQF-registered out-of-home care, Targeted Care Packages, and trauma-informed care.
• Aussie Biscuits A social enterprise biscuit manufacturing business owned by Aruma, employing people with disability and partnering with Red Cross Lifeblood, with proceeds supporting disability services.
• Summerland House Farm Aruma's working farm providing employment opportunities for people with disability and inclusive farm experiences, with a $6 million expansion to create additional jobs.

Quantifiable outcome

• 4,000+ people with disability receiving support to live their best life
• +3 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

15 partnerships are on record, tiered minor and core.

• Red Cross LifebloodminorGTM or Marketing Partner · 1 December 2025Aussie Biscuits, a business owned by Aruma, partnered with Red Cross Lifeblood to offer a sweet treat to blood donors during Christmas period.
• National Centre of Excellence in Intellectual Disability Health (NCEIDH)coreStrategic or Co-development Partner · 1 January 2025$75,000 Seed Innovation Grant awarded to Aruma to develop 18 microlearning modules with animated videos aiming to improve health literacy of people with intellectual disability and their formal and informal supporters. Part of Aruma's Preventive Health Strategy.
• University of CanberracoreStrategic or Co-development Partner · 1 January 2025Aruma is one of two industry partners in $1.8M Department of Health and Aged Care research grant led by Macey Barratt to tailor the SPECTROM program to Australian context over 3 years. Project aims to improve support workers' knowledge around psychotropic medicines for people with intellectual disability.
• UNSWcoreStrategic or Co-development Partner · 1 January 2025Aruma serves as Chief Investigator in $1.3M MRFF grant awarded to Assoc Prof Margo Barr to codesign and pilot a generative AI Health Assessment and Planning Tool to improve detection of subtle signs of physical and mental health deterioration by carers and support staff.
• University of Western SydneycoreStrategic or Co-development Partner · 1 January 2025Aruma serves as Associate Investigator in $1.6M MRFF grant awarded to Prof Nathan Wilson to co-produce a workforce capacity building program for support workers to promote better oral preventive healthcare for people with intellectual disability.
• Centelon SolutionsminorGTM or Marketing Partner · 1 January 2025Centelon Solutions served as Platinum Sponsor of Aruma's 9th Annual Human Rights Conference on the Gold Coast.
• Pride in Diversity (ACON)minorStrategic or Co-development Partner · 1 January 2025Aruma partnered with Pride in Diversity, an inclusion program from ACON, to take the next step in creating a safe LGBTQIA+ workplace.
• Royal Agricultural SocietyminorGTM or Marketing Partner · 1 January 2025Club Aruma participants attended the Easter Show with Aruma team enjoying a fun-filled day at the annual show.
• NRLminorGTM or Marketing Partner · 1 January 2025Partnership for footy events including NRL games, player visits, and supporting participants with invisible disabilities through player testimonials.
• YMCA VictoriaminorGTM or Marketing Partner · 1 January 2025YMCA Victoria hosted Archie's Club camp for children with disability and their siblings.
• Christian HorizonsminorStrategic or Co-development Partner · 1 January 2024Canada's largest disability service provider visited Aruma for a two-day knowledge-sharing event, part of international partnership exchanging expertise and learnings.
• Port Macquarie Hastings CouncilminorStrategic or Co-development Partner · 1 January 2024Aruma's Port Macquarie Hub participants partnered with Port Macquarie Hastings Council for Envirogang community cleanup initiative.
• Oscars100 and YMCA VictoriaminorStrategic or Co-development Partner · 1 January 2024Aruma partnered with Oscars100 and YMCA Victoria to host the first Archie's Club camp of 2024, supporting 'invisible siblings' of children with disability.
• LegacyminorGTM or Marketing Partner · 1 January 2024Aruma resident Paul Findlay participated in the Legacy Centenary Torch Relay 2023, honoring his father through this partnership with Legacy.
• Steampunk Victoriana FairminorGTM or Marketing Partner · 1 January 2024Aruma chaperoned attendees at the Steampunk Victoriana Fair in Goulburn, supporting community participation.

Scale indicators14 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Endeavour Foundation: Queensland-headquartered disability services provider offering accommodation, employment, and community participation supports. Directly comparable to Aruma's Queensland operations with overlapping service categories and NDIS funding model.
• Life Without Barriers: Australia's largest disability and out-of-home care provider, operating across all states and territories with NDIS-registered services in supported accommodation, respite, and community participation. Directly comparable to Aruma as a large-scale, multi-state registered NDIS provider with similar service breadth.
• Multicap: Queensland-based disability services provider specializing in high-complexity supported accommodation and therapy services. Comparable to Aruma's high-physical-support SDA offering and similar participant cohort.
• Yooralla: One of Victoria's largest disability service providers, offering supported accommodation, respite, therapy, and community services. Comparable to Aruma in Victoria operations with similar long-established NFP heritage and comprehensive disability service portfolio.
• Wellways Australia: National disability, mental health, and community services provider with NDIS-registered offerings in supported accommodation, respite, and psychosocial support. Comparable to Aruma's psychosocial disability segment and multi-state operations.
• Sunnyfield: NSW and ACT-based disability services provider offering supported accommodation, day programs, and community participation. Directly comparable to Aruma's geographic footprint in NSW/ACT and service mix including Club Aruma-style day programs.
• Scope Australia: Major Victorian-based disability services provider delivering accommodation, therapy, and community participation supports under the NDIS. Comparable to Aruma in service portfolio and NDIS funding model, with overlapping geographic presence in Victoria.
• Achieve Australia: NSW-based registered NDIS provider offering supported independent living, specialist disability accommodation, and community participation services. Directly comparable to Aruma's NSW operations with similar participant cohorts and service mix.
• CPL (Choice, Passion, Life): Queensland-based NDIS-registered provider of disability services including accommodation, therapy, and community participation. Comparable to Aruma in QLD service delivery and person-centred care model.
• New Horizons Enterprise: NSW-based NFP providing disability, aged care, and community services including supported accommodation and employment. Comparable to Aruma as a multi-service NFP with overlapping disability employment and accommodation offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/HouseWithNoStepsAU
• Facebookfacebook.com/arumaservices
• LinkedInlinkedin.com/company/arumaservices
• Instagraminstagram.com/arumaservices
• Xx.com/arumaservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aruma