Haven House

What Haven House does

Haven House is a 501(c)(3) nonprofit organization founded in 1983 and headquartered in East Lansing, Michigan, that provides emergency shelter and supportive services to homeless families with children in the Lansing area. Its core offering is a seven-bedroom emergency shelter at 121 Whitehills Drive operating year-round, complemented by a Housing Resource Hub at 1090 Abbot Road that assists families seeking to avoid or escape homelessness without entering shelter. The organization distinguishes itself in the local market as the only Lansing-area shelter that accommodates fathers with teenage sons and parents with teenage boys together without family separation, and it extends support beyond the shelter stay through the Partners in Progress aftercare program, which provides 14 months of follow-up case management, budgeting assistance, landlord-relationship support, and goal-setting services to families that have secured permanent housing.

The organization's technology footprint is intentionally minimal and operationally focused: Better Impact is used for volunteer management, inFlow for inventory tracking, and standard case management practices underpin service delivery. No proprietary software product is built or sold. Revenue is generated entirely through donations, grants, and community support rather than fees for service. Funding streams include one-time and recurring donations via the website (PayPal, credit card, bank transfer), a Monthly Giving Club subscription model, donations by mail or phone, stock and asset gifts, PayPal Giving Fund (100% retention), United Way designations under Agency Code 1506, and passive affiliate giving through Kroger Community Rewards, Goodsearch, and iGive. Programmatic fundraising channels include Network for Good-powered Community Heroes individual fundraisers, Amazon Wishlists, and the Walmart Registry.

Haven House is led by Executive Director Meghan Palma and operates with a staff of approximately 11 employees, including a Community Engagement Director, Shelter Manager, Volunteer & Projects Manager, Housing Resource Specialist, Reception Coordinator, and five Shelter Coordinators who serve as case managers. Governance is provided by a 12-member Board of Directors. The organization has no parent company, no subsidiaries, no funding rounds, and no M&A activity; it relies on community-rooted fundraising and volunteer labor rather than institutional investment. Marketing and community engagement are executed through the website, a quarterly newsletter archive, Facebook, X (Twitter), Instagram, volunteer testimonials, and third-party charity verification on Candid/GuideStar.

Name

Haven House

Legal name

Haven House, Inc.

Website

https://havenhouseel.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Haven House is a 501(c)(3) nonprofit founded in 1983 in East Lansing, Michigan, that provides emergency shelter, daily case management, and a 14-month aftercare program to homeless families with children in the Lansing area.

Ownership category

akta.pro rank

Product category

Emergency Family Shelter and Homeless Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAIANAC

Homelessness Prevention, Shelter & Supportive Housing Services

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

SECONDARYBPAGAEAB

Housing Assistance & Homeless Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGALAC

Affordable Housing & Community Development (Housing, Community Land Trusts)

Business & Public Services/Nonprofit, NGO & Social Services/Social Enterprises & Impact Organizations

Keywords

• Emergency family shelter
• Homeless services
• Rapid rehousing
• Aftercare case management
• Nonprofit housing support

Headquarters

HQ city

East Lansing

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Individual Donations: Haven House accepts one-time and recurring donations from individuals via their website using PayPal, credit card, or bank transfer. Monthly Giving Club allows donors to set up recurring monthly contributions.
2. Donations by Mail or Phone: Checks payable to Haven House may be mailed to PO Box 961, East Lansing, MI 48826-0961. Donations can also be made by phone at (517) 337-2731.
3. Monthly Giving Club: Recurring monthly donations from members of the Monthly Giving Club, providing consistent ongoing support for families.
4. Stock and Asset Donations: Haven House accepts donations of stock and other assets, with potential tax benefits for donors.
5. Third-Party Giving Programs: Kroger Community Rewards allows shoppers to designate Haven House to receive donations. Goodsearch donates per search. iGive donates when shopping at participating retailers.
6. PayPal Giving Fund: Donations through PayPal Giving Fund with 100% of donation retained, as PayPal collects no fee.
7. United Way Contributions: Donors can designate United Way contributions to Haven House using Agency Code 1506.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Haven House provides emergency temporary shelter for homeless families with children at a single facility in East Lansing, Michigan, with capacity to house seven families at a time. Beyond immediate shelter, meals, clothing, and basic needs, the organization delivers the Partners in Progress (PIP) aftercare program providing 14 months of follow-up case management, budgeting support, landlord relationship assistance, and goal-setting after a family secures permanent housing. Services are provided at no cost to families and are funded entirely through donations, grants, and community support.

Product overview

Haven House is a nonprofit emergency homeless shelter organization offering a suite of services to guide and support families experiencing homelessness toward stable housing. The core offerings include an emergency shelter with seven bedrooms serving families with children, and the Partners in Progress (PIP) aftercare program providing 14 months of follow-up case management. Supporting services include volunteer programs (managed via Better Impact software), online donation processing (via PayPal), an Adopt-a-Child for Back-to-School program, and an Urgent Needs wishlist program (via Amazon Wishlists and Walmart Registry). Haven House does not operate a technology product; all offerings are social service programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Homeless Shelter Services
• Partners in Progress (PIP) Aftercare Program

Quantifiable outcome

• Families receive 14 months of follow-up care through Partners in Progress after securing housing
• +1 more outcomes

Named customers12 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Barton MalowminorGTM or Marketing Partner · 1 January 2021Construction company that built a playscape for Haven House in 2021 when one of their Project Managers found the volunteer opportunity while looking for work in the Lansing Area.
• KrogercoreGTM or Marketing PartnerKroger Community Rewards program allows Kroger shoppers to register their rewards card online to generate donations for Haven House when they shop. This is a passive giving program where the organization receives a portion of qualifying purchases without additional cost to the shopper.
• GoodsearchminorGTM or Marketing PartnerGoodsearch is a Yahoo-powered internet search engine that donates a penny to Haven House each time users search the web through their platform.
• iGiveminorGTM or Marketing PartneriGive works with users' browsers to automatically notify participating online retailers that they would like to support Haven House, generating donations from qualifying purchases.
• Better ImpactcoreTechnology or IntegrationVolunteer management software platform used by Haven House for volunteer applications, scheduling, and communication. Volunteers apply through the Better Impact portal and are managed through this system.
• AmazoncoreGTM or Marketing PartnerAmazon Wishlists allow donors to purchase needed items (shelter supplies, household goods, snacks) directly from Amazon which ships to Haven House. Multiple wishlists exist for different needs including shelter needs, kitchen items, and food/snacks.
• WalmartcoreGTM or Marketing PartnerWalmart Registry allows donors to purchase diapers, pull-ups, and other urgent shelter needs. Also provides Walmart Gift Cards ($50) for families who enter shelter with only the clothing they are wearing.
• PayPal Giving FundcoreGTM or Marketing PartnerWhen donors make gifts via PayPal Giving Fund, 100% of the donation stays with Haven House as PayPal collects no fee whatsoever on the transaction.
• United WaycoreGTM or Marketing PartnerDonors can designate that some or all of their United Way contribution should go to Haven House using Agency Code 1506.
• Candid/GuideStarminorOthersGuideStar Exchange Report for Haven House (38-2433890) provides independent verification of organizational information and charity ratings. Also verified on Candid platform.
• MeijercoreGTM or Marketing PartnerShelter shoppers volunteer at a local Meijer of their choice Monday-Friday, picking up supplies between 10am-12pm using Meijer Food Only Gift Cards provided by Haven House to purchase groceries for shelter meals.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Others

• Network for Good: Fundraising platform used by Haven House for the Community Heroes peer-to-peer fundraising program. Ecosystem/infrastructure participant that enables donation-based revenue rather than a direct competitor.

Regional players

• Humane Society of Huron Valley: Ann Arbor-based regional nonprofit with similar donation-driven operating model (broad community giving, United Way, volunteer-driven). Comparable in regional nonprofit scale and category.

Direct peers

• Catholic Charities of Ingham, Eaton & Clinton Counties: Regional Catholic Charities affiliate providing emergency assistance, housing support, and case management to families in crisis in the Lansing area. Comparable community-based nonprofit social services model.
• Salvation Army of Greater Lansing: Operates emergency shelter and family support services in the Lansing market. Overlapping service line (homeless families, emergency housing, social services) with substantially larger scale and brand recognition.
• Cocoon Shelter: Emergency shelter for homeless families with children, providing safe housing and supportive services. Directly comparable service model focused on keeping families intact during crisis.
• Holy Cross Services: Michigan-based nonprofit providing shelter, housing, and support services to families and individuals experiencing homelessness or crisis. Operates residential and community-based programs comparable to Haven House's shelter-plus-aftercare model.
• Family Promise of Greater Lansing: National-affiliated family homelessness organization serving the same Lansing, MI market. Directly comparable nonprofit model focused on shelter and rehousing of families with children, competing for the same donor base and client population.
• St. Vincent de Paul of Lansing: Provides emergency shelter, housing assistance, and basic needs to families and individuals in the Lansing area. Direct service overlap with Haven House in the same geography.

Broad incumbents

• Family Promise (National): National nonprofit network addressing family homelessness across the U.S. Operates an affiliate model with local chapters, making Family Promise of Greater Lansing an affiliate peer to Haven House. Demonstrates the scale of a national platform in the same niche.
• Goodwill of Greater Grand Rapids: Michigan nonprofit providing workforce development and family support services. Broader scope than Haven House but comparable as an established community-based nonprofit supported by donations and grants in Michigan.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/havenhouseel
• Facebookfacebook.com/havenhouseel
• Instagraminstagram.com/havenhouseel

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven House