Contractor in Charge
Contractor in Charge is a Tampa-based BPO founded in 2014 that provides live call answering, AI-augmented lead management, subscription bookkeeping, and advisory services to 500+ US HVAC, plumbing, and electrical contractors.
- Company typePrivate
- Founded2014
- HeadquartersSun City Center, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Contractor in Charge does
Contractor in Charge is a Tampa, Florida-based BPO and advisory services firm founded in 2014 that operates exclusively for US residential and light-commercial trade contractors — primarily HVAC, plumbing, and electrical operators. The company provides an outsourced front-office and back-office stack that includes live after-hours and overflow call answering, pay-per-booked-call lead conversion, weekly subscription bookkeeping at $400–$1,000 per week, and project-based advisory engagements. Pricing on the call side is usage-based at roughly $2.50 per minute, with booked-call delivery priced at $25–$35 per qualified appointment, while bookkeeping is sold as a recurring weekly subscription.
The underlying technology is a hybrid AI and human delivery model: conversational AI handles digital-channel intake and lead qualification, with human agents escalating or completing the call. The company embeds into the dominant SMB trades software stacks via integrations with ServiceTitan, Housecall Pro, Jobber, Workiz, FieldEdge, and QuickBooks, and holds ServiceTitan Certified Partner status. No proprietary AI models, patents, or training pipelines are disclosed, suggesting reliance on third-party AI services wrapped around a human-staffed operation.
The business model is bootstrapped and multi-product, combining transactional usage revenue (calls and booked calls), recurring weekly subscriptions (bookkeeping), and project-based fees (advisory). The company reports 500+ customers, 11–50 employees, and a geographic footprint that has expanded beyond Florida into Texas, the Midwest, and the Southwest. No external funding has been raised to date.
Contractor in Charge firmographics
Firmographics- Name
- Contractor in Charge
- Legal name
- Contractor In Charge LLC
- Website
- https://contractorincharge.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Contractor in Charge is a Tampa-based BPO founded in 2014 that provides live call answering, AI-augmented lead management, subscription bookkeeping, and advisory services to 500+ US HVAC, plumbing, and electrical contractors.
- Ownership category
- akta.pro rank
Contractor in Charge industry classification
Industry- Product category
- Home Services Back-Office Support
- NAICS
- Office Administrative Services (5611)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Contractor Management Systems (CMS) & Workforce Management (BPACAGAE)
Keywords
Where Contractor in Charge is headquartered
LocationHeadquarters
- HQ city
- Sun City Center
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Contractor in Charge business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Live Agent Call Services (Rollover/AH): Usage-based pricing at $2.50 per minute for talk and handle time, with $100 weekly minimum fee and $1,000 one-time onboarding fee. Covers 24/7 answering services with appointments booked in FSM, industry-trained live agents, qualification, after-hours technician dispatch. Volume discounts available.
- Leads to Revenue (Pay Per Booked Call): Performance-based pricing: $25 per booked call standard, $35 per booked call for after-hours dispatched calls, $8 per message. $100 minimum weekly fee ($200 with ServiceTitan classification). Covers dedicated phone numbers for paid lead lines with separate agent teams.
- Accounting and Bookkeeping Services: Subscription-based weekly fees scaled to annual revenue: $1M revenue = $400/week, $2M = $600/week, $3M = $800/week, $4M = $900/week, $5M = $1,000/week, $6M+ = custom quote. Includes $4,000 one-time onboarding fee. Controller-level services with monthly financials and profit scorecards.
- Advisory/Professional Services: Project-based professional services including fractional CFO/COO, FMS implementation, pricebook builds ($3,500-$5,000), inventory setup ($4,500-$6,000), membership optimization ($2,500-$3,500), and new FMS implementation ($3,500/month ongoing).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Live Agent AH/Rollover Services - $2.50/minute |
| Outcome Based/ Performance | Pay-as-you-go | Leads to Revenue - Pay Per Booked Call |
| Subscription | Weekly | Accounting/Bookkeeping - Revenue-Based Subscription |
| Other | Multi-year contract | Advisory/Professional Services |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Contractor in Charge product offering
Product offeringCore offering
Contractor in Charge provides back-office operational support for HVAC, plumbing, electrical, and other home service contractors. Core offerings include 24/7 live agent call answering and dispatch, AI- and human-powered paid lead management (Leads to Revenue), controller-level bookkeeping with fractional CFO advisory, and field service management (FSM) software implementation and optimization across platforms such as ServiceTitan, Housecall Pro, Jobber, and QuickBooks.
Product overview
Contractor in Charge provides a unified back-office support platform for home service contractors (HVAC, plumbing, electrical) built around three core service pillars: (1) 24/7 Live Agent Call Center Services — live answering, lead qualification, appointment booking, and emergency dispatch using trained US-based operators; (2) Leads to Revenue — an AI- and human-powered paid lead management service covering intake, engagement, and booking across digital channels (web forms, chat, SMS, Yelp, LSAs, PPC); and (3) Accounting, Bookkeeping & Fractional CFO Services — controller-level bookkeeping, QuickBooks management, and strategic CFO-level financial advisory. These core services are augmented by Business Systems & Software Optimization covering FSM implementation (ServiceTitan, Housecall Pro, Jobber, Workiz, FieldEdge), pricebook/inventory optimization, and FSM-to-accounting integrations (QuickBooks Online, QuickBooks Desktop). All services are delivered as a single-contract operational partner model, consolidating what would otherwise require multiple vendors into one unified system.
Differentiator
Problem solved
Functional benefit
Products and services
- 24/7 Live Agent Call Center Services Round-the-clock live call answering, lead qualification, appointment booking, after-hours dispatch, and emergency escalation for plumbing, HVAC, and electrical businesses using US-based operators trained on trade-specific terminology.
- Leads to Revenue AI- and human-powered lead management service that captures and converts paid leads from LSAs, PPC, directories, and digital channels through dedicated intake, engagement, and direct booking into FSM systems; priced per booked call.
- Accounting, Bookkeeping & Fractional CFO Services Subscription-based controller-level bookkeeping including accrual-based financials, monthly P&L, job costing, and Profit Scorecards, plus fractional CFO advisory covering cash flow management, profitability analysis, and business planning for home service contractors.
- Business Systems & Software Optimization Hands-on implementation and optimization of FSM platforms (ServiceTitan, Housecall Pro, Jobber, Workiz, FieldEdge), pricebook and inventory optimization, and FSM-to-accounting integration setup to align operations, reporting, and workflows for scaling contractors.
Quantifiable outcome
- 23% average revenue increase in first year
- +5 more outcomes
Companies that use Contractor in Charge
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles1 record
Contractor in Charge technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability3 records
Feature5 records
Contractor in Charge partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, secondary and minor.
- ServiceTitancoreServiceTitan Certified Partner with deep integration capabilities. CIC operators log directly into ServiceTitan to book appointments, update customer records, and manage dispatch in real-time. Provides seamless workflow without manual data entry.
- Housecall ProcoreDirect software integration with Housecall Pro for appointment scheduling, customer management, and job tracking. Allows CIC CSRs to book directly into Housecall Pro with automatic confirmations.
- JobbercoreIntegration with Jobber platform enabling estimate and service call booking. CIC team trained on Jobber workflows for seamless appointment scheduling and customer updates.
- QuickBooks OnlinecoreCertified QuickBooks ProAdvisor with deep integration capabilities. Real-time bidirectional sync with QuickBooks Online for invoices, payments, customer records, and financial reporting. CIC bookkeeping services leverage this integration for accurate, timely financials.
- WorkizsecondaryIntegration with Workiz for field service management, scheduling, and dispatch operations. Part of CIC's multi-FSM integration strategy.
- FieldEdgesecondaryIntegration with FieldEdge for HVAC and plumbing contractor field service management. Enables CIC operators to book appointments and manage customer information within FieldEdge.
- MarconeminorParts supplier partner in the home services ecosystem. Listed among trust badges suggesting mutual customer referral or co-marketing relationship.
- CJ Web GroupminorWeb services and technology partner. Listed among trust badges suggesting website development, digital marketing, or technology services relationship.
Scale indicators11 records
Recent moves5 records
Expansion highlights4 records
Contractor in Charge competitors and assessment
Company assessmentBroad incumbents
- Jobber: Field service management software for home service businesses. CIC integrates with Jobber and shares the same end customer; like ServiceTitan, Jobber could expand into adjacent operational services that overlap with CIC.
- ServiceTitan: The dominant field service management platform for HVAC, plumbing, and electrical contractors. CIC is a ServiceTitan Certified Partner today, but ServiceTitan's scale, customer relationships, and engineering resources mean it could natively build competing call center and lead engagement features.
- Housecall Pro: Major FSM platform for home service contractors that CIC integrates with. Comparable end customer (HVAC, plumbing, electrical SMBs) and overlapping workflows around scheduling, dispatch, and customer management, with potential to expand into CIC's call-handling niche.
Direct peers
- PATLive: Established live answering service for SMBs including home service contractors. Competes directly with CIC on 24/7 call answering, lead qualification, and after-hours dispatch, though without CIC's integrated bookkeeping and FSM optimization layer.
- Smith.ai: Provides 24/7 live agent answering, lead capture, and AI-augmented call handling for SMBs and professional services. Direct competitor to CIC's core Live Agent Call Center service with comparable pricing model, though less specialized in home services trades.
- Dexcomm: Live answering and call center services targeting home service and contractor clients. Closest direct competitor in trade-specific call handling, with similar value proposition around 24/7 coverage and emergency dispatch.
- Ruby Receptionists: Virtual receptionist and live answering service for SMBs. Overlaps with CIC on inbound call handling and appointment booking; differs in serving a broader SMB base rather than specializing in home services trades.
- AnswerConnect: 24/7 live answering and virtual receptionist services for SMBs including service businesses. Overlaps with CIC's core call center offering across similar pricing and delivery model.
- Bench (by Fintech): Tech-enabled bookkeeping and accounting service for SMBs. Direct competitor to CIC's controller-level bookkeeping service for small businesses, with similar subscription pricing model, though less trade-specific.
Emerging players
- tawk.to: Free live chat, ticketing, and AI-assisted customer engagement platform increasingly used by SMBs for digital lead capture. Emerging substitute for parts of CIC's Leads to Revenue service, especially the AI digital lead management component.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Contractor in Charge social profiles
Digital presenceContractor in Charge financial estimates
Financial estimateRevenue estimate
Valuation estimate
Contractor in Charge leadership team
Management profileNumber of profiles
Profiles1 record
Contractor in Charge funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Contractor in Charge M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Contractor in Charge
What does Contractor in Charge do?
Contractor in Charge provides back-office operational support for HVAC, plumbing, electrical, and other home service contractors. Core offerings include 24/7 live agent call answering and dispatch, AI- and human-powered paid lead management (Leads to Revenue), controller-level bookkeeping with fractional CFO advisory, and field service management (FSM) software implementation and optimization across platforms such as ServiceTitan, Housecall Pro, Jobber, and QuickBooks.
Is Contractor in Charge a public or private company?
Contractor in Charge is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Contractor in Charge founded?
Contractor in Charge was founded in 2014. It employs 11 to 50 people.
Where is Contractor in Charge based?
Contractor in Charge is headquartered in Sun City Center, United States, in the North America region.
How does Contractor in Charge make money?
Four revenue lines are on record. Live Agent Call Services (Rollover/AH) is the primary driver. The others are leads to Revenue (Pay Per Booked Call), accounting and Bookkeeping Services and advisory/Professional Services.
Who are Contractor in Charge's main competitors?
Broad incumbents on record are Jobber, ServiceTitan and Housecall Pro. Direct peers are PATLive, Smith.ai, Dexcomm, Ruby Receptionists, AnswerConnect and Bench (by Fintech). tawk.to is listed as an emerging player.
Does Contractor in Charge have an API?
No public API is recorded for Contractor in Charge.
What industry is Contractor in Charge in?
Contractor in Charge's product category is Home Services Back-Office Support. Its primary akta.pro industry code is BPACAGAE, Contractor Management Systems (CMS) & Workforce Management. Its NAICS code is 5611 and its SIC code is 7363.