What WellReceived does

WellReceived is a U.S.-based, privately held medical answering service headquartered in Portland, Oregon, that provides 24/7/365 virtual medical receptionist support to healthcare practices across the country. Founded in 2020, the company staffs trained human receptionists — not AI agents — to handle inbound patient calls, after-hours coverage, new patient intake, appointment scheduling, and bilingual (English/Spanish) communication under full HIPAA compliance. Its product surface spans dedicated specialty offerings for primary care, dental, mental health, chiropractic, dermatology, optometry, physical therapy, aesthetic, and home care practices, complemented by a mobile app for real-time message delivery, HIPAA-compliant live chat, and integrations with Jane and healow Open Access scheduling platforms.

The underlying technology stack is a cloud-based virtual receptionist platform delivering real-time notifications through a mobile app, email, and CRM, with call flow customization and configurable scripting per practice. The company emphasizes domain specialization and human-powered service as its core differentiator against AI-driven alternatives, citing a OnePoll survey in which 89% of patients reportedly prefer speaking to a real person. Two customer references — Faith + Grace Therapeutic Services (a mid-market counseling group that scaled from 4 to 30 therapists) and Complete Dental Care (an SMB practice) — illustrate a deliberate dual motion across mid-market and SMB healthcare segments.

Commercially, WellReceived runs an inside-sales-led GTM with phone-based consultation (1-800-800-4449), online self-serve signup (join.wellreceived.app), content marketing via a healthcare blog, SEO, and a $250 bilateral referral program. Monetization combines monthly recurring subscriptions tiered by included minutes ($375-$6,775/mo across eight published tiers) with usage-based overage billing ($1.85-$2.25/min). The company also operates the WeCare initiative, donating 1% of revenue to nonprofit health partners and planting a tree monthly per customer. Per its own footer, WellReceived is associated with AnywhereWorks (anywhereworks.com), though the precise corporate relationship is not disclosed in available sources.

Name

WellReceived

Legal name

WellReceived

Website

https://wellreceived.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

WellReceived is a Portland-based, HIPAA-compliant medical answering service providing 24/7 human-powered virtual receptionist support, appointment scheduling, and bilingual patient communication to U.S. healthcare practices across nine medical specialties via a subscription and usage-based pricing model.

Ownership category

akta.pro rank

Product category

Medical Call Answering Services

SIC

Services-Health Services (8000), Services-Help Supply Services (7363)

akta.pro primary industry

Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH)

Keywords

• Medical answering service
• Virtual medical receptionist
• HIPAA-compliant answering
• After-hours patient calls
• Healthcare appointment scheduling

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Subscription + Usage-based: Monthly subscription plans with included minutes. Additional minutes billed at per-minute rates. Entry plan has setup fee; higher tiers waive setup fee. All interactions rounded up to nearest minute and billed in 1 minute increments.
2. Usage Overage Charges: Additional minutes beyond plan inclusions billed at tiered per-minute rates ($2.25/min for Entry, $1.85/min for all other tiers).

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

WellReceived provides a 24/7 medical call answering service staffed by trained human receptionists who handle inbound patient calls, appointment scheduling, new patient intake, after-hours coverage, and bilingual (English/Spanish) support on behalf of US healthcare practices. Service is delivered as a monthly subscription with included minutes, tiered per-minute overages, HIPAA-compliant communications, and a mobile app plus scheduling integrations with Jane and healow.

Product overview

WellReceived is a 24/7 medical call answering service providing human-powered virtual medical receptionist support for healthcare practices. The core offering consists of Medical Reception, Bilingual Reception, New Patient Intake, After-Hours Answering, Physician Answering, and Medical Answering services. Additional features include a Mobile App, Medical Appointment Scheduling, Medical Live Chat, and Business Phone Number capabilities. All services are HIPAA-compliant and delivered by trained human receptionists, differentiating the company from AI-powered alternatives. The platform integrates with third-party scheduling tools including Jane and Healow for seamless appointment management.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Answering Service 24/7 medical call answering service in which trained human receptionists handle inbound patient calls, appointment scheduling, new patient intake, after-hours coverage, and bilingual (English/Spanish) support on behalf of US healthcare practices, delivered as a monthly subscription with HIPAA-compliant communications.

Quantifiable outcome

• 89% of patients prefer speaking to a real person over AI
• +1 more outcomes

Named customers2 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• JanecoreTechnology or IntegrationScheduling integration partner. Connecting WellReceived to Jane account takes less than five minutes. Receptionists work directly within existing Jane booking link to book appointments on behalf of patients. Appointments appear in real time alongside existing schedule.
• healow Open AccesscoreTechnology or IntegrationScheduling integration partner for appointment booking. WellReceived receptionists book appointments directly on healow calendar in real time. Setup requires sending booking link to [email protected].
• Save the Redwoods LeagueminorOthersEnvironmental partner restoring and protecting ancient forests along California's North Coast. WellReceived contributes to restoration efforts when customers sign up. Organization has invested nearly $100 million locally since 2019, supporting 200 local jobs in 2024.
• Friends of PandominorOthersTree planting partner dedicated to researching, conserving, and restoring Pando (world's largest living organism, 106 acres in Utah). WellReceived plants a tree for each customer and team member monthly.
• mothers2mothersminorOthersInternational nonprofit recipient of 1% of WellReceived revenue donation. Dedicated to ending HIV/AIDS and improving health for vulnerable women and families across sub-Saharan Africa. Has 544 locations across 10 African nations, helped over 15 million people.
• America's ToothFairyminorOthersNonprofit partner through WeCare initiative increasing access to oral health care for underserved children. Has provided over $23 million in resources to support nonprofit dental partners, serving more than 8 million children.
• WaterSchoolminorOthersCharitable partner whose W.A.S.H. program (Water, Sanitation, and Hygiene) advances health in Ugandan communities. WellReceived donated $3,000 to support their clean water and hygiene education programs.
• Project HOPEminorOthersGlobal health organization supported through WellReceived giving back initiatives. Project HOPE has been at forefront of global health for 65+ years improving countless lives worldwide.
• Amref Health AfricaminorOthersAfrican-led health organization training community health workers. WellReceived donated $3,000 to support their eLearning Midwives Upgrading Project. Currently trains over 41,000 health workers annually.
• American Black Chiropractic Association (ABCA)minorOthersProfessional association donation recipient. WellReceived honors donation to empower doctors and students in chiropractic care.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MAP Communications: Call center and answering service provider serving healthcare, legal, and other verticals. Comparable in service mix (answering, appointment scheduling, bilingual) to WellReceived.
• AnswerConnect: Live virtual receptionist and answering service for SMBs with a presence in the healthcare vertical. Directly comparable subscription and per-minute pricing model.
• Ruby Receptionist: Virtual receptionist and live chat service for small businesses across multiple verticals. Most direct functional competitor to WellReceived, though Ruby is generalist rather than healthcare-specialized.
• Smith.ai: AI-and-human hybrid virtual receptionist and web chat service serving SMBs including professional services and healthcare-adjacent segments. Comparable business model and target customer size to WellReceived.
• Specialty Answering Service: Healthcare-focused answering service providing 24/7 call coverage for medical practices. Direct vertical peer to WellReceived with overlapping customer segments (physicians, dentists, etc.).
• PATlive: Live virtual receptionist and answering service for SMBs, including healthcare practices. Comparable pricing model and per-minute billing structure to WellReceived.
• VoiceNation: 24/7 live answering service for businesses including healthcare providers. Direct functional overlap with WellReceived in call answering, message taking, and after-hours coverage.
• AnywhereWorks: Virtual receptionist, call center, and back-office support provider. Referenced in WellReceived's website footer as a related entity — likely parent or affiliated platform — and operates a directly overlapping service portfolio.

Broad incumbents

• Concentrix: Global customer experience / BPO giant serving healthcare, financial services, and tech. Broad incumbent that could move down-market into healthcare answering, representing a long-term competitive threat to WellReceived.
• Teleperformance: One of the world's largest contact center and BPO operators with healthcare-specific service lines. Represents the scale incumbent that could disrupt WellReceived with lower-cost offshore capacity or AI-led delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/received_well

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WellReceived