What assistent.ai does

Assistent.ai Software GmbH is a Frankfurt am Main-based private software company that builds an AI-powered voice telephone assistant for the hospitality industry in DACH (Germany, Austria, Switzerland), with newer French-language market signaling. The product is a SaaS platform that answers inbound restaurant calls 24/7, conducts natural language conversations in German (including regional dialects), checks availability against the restaurant's connected reservation system, books tables autonomously, answers FAQs on menus, hours, and directions, escalates complex cases to staff via intelligent call transfer, and optionally sends SMS confirmations. Underlying capabilities include speech recognition and synthesis, natural language understanding of restaurant-specific terminology, and what the company describes as agentic action execution. The technology stack is exposed to customers primarily through a self-serve admin portal and is delivered as cloud-hosted subscription software.

The product is differentiated by deep native integration with 12+ European restaurant reservation platforms (DISH by Metro, ZenchefOS, Gastro.Digital, Formitable, aleno, resmio, Foratable, reservino, RESERViSiON, Teburio, Tably, Bp Event), turning the phone assistant into a thin, non-disruptive layer over a restaurant's existing reservation backend. The company operates a hybrid GTM combining direct self-serve website signups (with a one-week free trial) and co-sell through these platform partners, supplemented by DEHOGA association webinars and trade media presence. Revenue is generated via a usage-based model of approximately €0.64 per reservation handled, plus platform-specific interface fees (e.g., €9.90/month on DISH), with claimed operational metrics of 80-90% autonomous call resolution and customer outcomes of up to 40 staff hours saved per week.

Name

assistent.ai

Legal name

Assistent.ai Software GmbH

Website

https://assistent.ai

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Assistent.ai is a Frankfurt-based SaaS company that provides an AI voice phone assistant to SMB restaurants in the DACH region, autonomously handling reservations, FAQs, and call routing 24/7 across 12+ integrated reservation platforms.

Ownership category

akta.pro rank

Product category

Restaurant AI Phone Assistant

NAICS

Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Restaurant phone assistant
• Voice AI hospitality
• Automated reservation system
• AI call handling
• Restaurant SaaS platform

Headquarters

HQ city

Frankfurt

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. AI Phone Assistant SaaS Subscription: Monthly subscription-based pricing model where restaurants pay a recurring fee for access to the AI phone assistant software. The subscription includes cloud-hosted software delivery, automatic updates, and technical support. Pricing varies by usage tier and plan selection. The model includes a free trial period for initial onboarding.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Assistent.ai provides an AI-powered voice telephone assistant for restaurants and hospitality businesses that autonomously answers incoming calls 24/7, manages reservation bookings, and answers frequently asked questions. The cloud-based SaaS platform integrates directly with third-party reservation systems and uses natural language processing to conduct phone conversations, transferring only complex inquiries to staff.

Product overview

Assistent.ai offers a unified AI-powered telephone assistant platform for restaurants, centered on the Assistent.ai Telefonassistent core product. The platform comprises the AI voice phone assistant (Assistent.ai KI), IVR system, and action capabilities that work together to automate restaurant phone operations. The Assistent.ai App serves as the administration portal for configuration and management. The system integrates natively with 12+ third-party restaurant reservation systems (including aleno, Zenchef, DISH, Gastro.Digital, Formitable, Foratable, resmio, and others) to record reservations automatically. A Lite version is available for restaurants without reservation software, delivering requests by email instead.

Differentiator

Problem solved

Functional benefit

Products and services

• Assistent.ai Telefonassistent (Phone Assistant)
• Assistent.ai Lite

Quantifiable outcome

• 80-90% of incoming calls handled autonomously
• +3 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability6 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core.

• DISH by MetrocoreTechnology or IntegrationDISH Reservation is the digital reservation system from METRO, a trusted B2B partner for the hospitality industry. The integration allows restaurants using DISH to automatically receive telephone reservations through Assistent.ai directly into their DISH reservation book. DISH Professional Reservation plan at €54/month plus €9.90/month interface fee for Assistent.ai. METRO actively promotes Assistent.ai as a recommended add-on to their DISH customers.
• ZenchefcoreTechnology or IntegrationZenchefOS brings together Zenchef, Formitable (formerly leading Dutch reservation system now part of Zenchef), and Resengo under one platform serving over 16,000 restaurants across Europe. Assistent.ai integration allows telephone reservations to be recorded directly into ZenchefOS reservation system. Zenchef promotes Assistent.ai integration on their partner page and test call functionality.
• Gastro.DigitalcoreTechnology or IntegrationGastro.Digital provides a complete guest journey platform including restaurant websites with online reservation widgets, digital menus, order systems, gift/ticket sales, and branded apps. Integration with Assistent.ai enables automated phone reservations that flow directly into the Gastro.Digital reservation book. The simple reservation manager starts at €29/month and supports Assistent.ai integration from entry-level tier.
• FormitablecoreTechnology or IntegrationFormitable, now part of the Zenchef brand, was the leading reservation system in the Netherlands. While Formitable sales have been discontinued, existing customers continue to receive support and Assistent.ai integration remains active and usable. The integration supports full reservation booking, customer preference capture, and SMS confirmation through the Formitable system.
• alenocoreTechnology or IntegrationAleno is a leading reservation management system with a focus on data analytics and integrations with POS, PMS, and newsletter tools. Aleno uses AI for intelligent table assignments to optimize restaurant occupancy. Integration with Assistent.ai allows telephone reservations to be recorded directly into the aleno CRM and reservation system.
• resmiocoreTechnology or IntegrationResmio is an all-in-one restaurant management suite combining reservation management, staff scheduling, order management, digital menus, and customer CRM. Integration with Assistent.ai complements resmio's customer touchpoints by adding seamless phone coverage. The Assistent.ai integration requires resmio Premium (€69.90/month) or Ultimate (€129.90/month) plans, not available on free Basic tier.
• Foratable (by Lunchgate)coreTechnology or IntegrationForatable by Lunchgate is a cloud-based reservation system designed to simplify service team workflows in restaurants. Features include Reserve with Google integration, email/SMS confirmations, and Foratable PAY for credit card capture to reduce no-shows. Integration with Assistent.ai enables automatic telephone reservation booking directly into the Foratable reservation book.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kea: US-based voice AI company focused on restaurant phone ordering and reservations, offering a cloud-based phone assistant that integrates with major restaurant POS and reservation systems. Closest US analog to Assistent.ai's product approach.
• ConverseNow: Voice AI platform for restaurants and QSR drive-thrus that automates phone and in-store order taking. Direct competitor in the restaurant voice AI category with deeper QSR focus than Assistent.ai's sit-down dining concentration.
• PolyAI: UK-based voice AI startup building phone-based conversational agents for restaurants, hospitality, and customer service. Direct competitor to Assistent.ai with similar product positioning around autonomous reservation handling, though serving a broader geographic footprint.
• Hi Auto: Israeli voice AI startup offering a conversational AI phone assistant for restaurants, handling orders, reservations, and customer inquiries via natural language. Overlaps with Assistent.ai's autonomous restaurant phone agent concept.
• Slang.ai: US restaurant-focused conversational voice AI that answers phone calls, takes reservations, and handles FAQs for restaurant operators. Competes head-to-head on the same SMB restaurant pain point Assistent.ai solves.

Broad incumbents

• SoundHound AI: Public voice AI company with a substantial restaurant and food-service vertical, powering voice ordering at drive-thrus and over the phone for large QSR chains. A larger, well-capitalized player that competes indirectly via broader restaurant voice AI offerings.
• Parloa: Berlin-based enterprise conversational AI platform for customer service automation across voice and chat channels. A broader European incumbent that could move down-market into Assistent.ai's restaurant vertical given language overlap.
• SevenRooms: Restaurant CRM, marketing, and reservation platform serving thousands of hospitality operators globally. Not a voice AI competitor but an adjacent incumbent whose reservation system integrations make it a potential channel partner or vertical AI entrant.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@assistentai
• LinkedInlinkedin.com/company/assistent-ai
• Instagraminstagram.com/assistent.ai

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about assistent.ai