What Sunco Communication And Installation does

Sunco Communication and Installation is a privately held Canadian systems integrator founded in 2000 by Mike Schoenberger in Edmonton, Alberta. The company sells, implements, and manages unified communications, VoIP, contact center, SD-WAN networking, managed IT, and cybersecurity solutions to roughly 3,000 mid-market and SMB customers across Canada (target segment: 10-500 seats). The core technology stack combines partner platforms with Sunco's own branded offerings: a Mitel Platinum Reseller relationship powering on-premise, subscription, and cloud variants of MiVoice Business, MiContact Center, MiCollab, and MiCloud; Five9 Intelligent CX Platform for cloud contact center; the proprietary Sunco Cloud VoIP platform hosted on Alberta-based servers; Sunco Always On and Always Secure, an SD-WAN solution built on Adaptiv Networks infrastructure; BluIP hospitality communications; ASC Recording Insights for Microsoft Teams compliance; Acronis cybersecurity; and Microsoft 365/Azure as a Microsoft Solution Partner.

Revenue is generated through five streams: recurring managed services (24/7 support, network monitoring, IT consulting), hardware sales and leasing (Mitel phones, accessories, on-premise PBX), cloud/SaaS subscriptions (Sunco Cloud, Mitel MiCloud, Five9) billed per seat, project-based professional services (installation, training, cabling with a 25-year warranty), and telecom expense management/bill auditing offered free of charge as a customer-acquisition funnel. Pricing is quote-based and not publicly disclosed; the free bill audit is explicitly positioned to uncover savings that fund upgrades. Go-to-market combines direct field sales for enterprise accounts, inside sales for mid-market, a self-serve license portal for SMB touchpoints, channel partner resale with Mitel/Five9/ASC, and an event-driven layer anchored by the proprietary Sunco Connect regional series and trade shows (MISA, ORHMA, BCHA, e-Health).

The firm operates from four Canadian offices (Edmonton HQ, Kitchener, Calgary, Cranbrook), expanded its nationwide footprint via the 2024 acquisition of Zayo Canada's On-Premise PBX business, and the 2022 acquisition of Isosceles Business Systems for managed IT depth in BC. Leadership remains family-led (Founder/CEO Mike Schoenberger, President Sean Schoenberger, VP Operations Geoff Wilson). Vertical specialization is anchored in Hospitality (Mitel Hospitality Specialization Partner), with secondary focus on healthcare, government and education, professional offices, construction, contact centers, warehouse, and small business. Recognition includes Mitel's Canada Partner of the Year (2026), all five Mitel specialization badges (2025), Sherweb Engagement Award (2025), and Mitel Hospitality Specialization Partner (2024).

Name

Sunco Communication And Installation

Legal name

Sunco Communication and Installation

Website

https://sunco.ca

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Sunco Communication and Installation is a Canadian systems integrator providing unified communications, VoIP, contact center, managed IT, and cybersecurity solutions to over 3,000 mid-market and SMB businesses (10-500 seats) across Canada as a Mitel Platinum Reseller and Five9 partner.

Ownership category

akta.pro rank

Product category

Business Telecommunications and Managed IT Services

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (5178), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)

akta.pro secondary industries

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), Edge Networking & SD-WAN/uCPE for Edge Sites (HDABAOAE)

Keywords

• Business telephone systems
• Managed IT services
• Cloud communications
• VoIP solutions
• Unified communications

Headquarters

HQ city

Edmonton

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed Services: Recurring monthly fees for ongoing IT and telecom managed services including 24/7 support, network monitoring, and system maintenance. This includes managed telecom services and managed IT services packages.
2. Hardware and Phone Systems: Sales of phone hardware including Mitel desk sets, phones, accessories, and guest room phones for hospitality. Also includes on-premise phone system sales with leasing options.
3. Cloud/SaaS Subscriptions: Subscription-based cloud phone systems including Sunco Cloud VoIP, Mitel MiCloud Subscription, and Five9 cloud contact center solutions with monthly per-seat or usage-based billing.
4. Professional Services: Implementation, installation, training, consulting, and project management services for telecom and IT solutions. Includes telecom bill audits provided free of charge.
5. Telecom Expense Management: Bill auditing and contract management services to help businesses optimize telecom costs and avoid auto-renewal pitfalls.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Sunco Communication and Installation is a Canadian systems integrator that sells, installs, and manages business telecommunications and IT solutions for organizations with 10-500 seats. The company delivers Mitel and Five9 business phone systems, its own Sunco Cloud VoIP platform, Sunco Always On SD-WAN networking, managed IT services (24/7 support, cybersecurity, backup and disaster recovery), and professional services including cabling, paging, telecom expense management, and system upgrades across offices in Edmonton, Calgary, Kitchener, and Cranbrook.

Product overview

Sunco Communication And Installation offers a comprehensive portfolio of unified communications and managed IT solutions as a systems integrator. The core offering centers on Mitel business communication platforms (including MiContact Center, MiCollab, MiVoice, and MiCloud Subscription) and Five9 cloud contact centre solutions, complemented by the proprietary Sunco Cloud VoIP platform. Additional products include Adaptiv Networks SD-WAN solutions (Sunco Always On and Always Secure), BluIP Hospitality Solutions, and Legacy Systems support. The service portfolio spans voice services (SIP Trunking, VoIP, business internet), IT services (managed IT, cybersecurity, backup/DR/BC, cloud migration), telecom expense management, and professional services including cabling, paging, and system upgrades. Together, these products form an integrated communication and IT ecosystem serving businesses with 10-500 seats across Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• Mitel Business Communications Platform On-premise, subscription, and cloud Mitel communication platform for businesses, including MiVoice, MiContact Center, MiCollab, MiCloud, phones, accessories, and software assurance, sold and supported by Sunco as a Mitel Platinum Reseller.
• Five9 Intelligent CX Platform Cloud contact center platform offering intelligent customer experience solutions with AI-powered features, resold and implemented by Sunco as an authorized Five9 partner for mid-market and enterprise contact centers.
• Sunco Cloud (Cloud Phone Systems) Proprietary cloud-hosted VoIP phone system merging voice, video, email, and instant messaging into a unified platform with data hosted on servers in Alberta, available on a per-seat monthly subscription.
• Sunco Always On and Always Secure with Adaptiv Networks SD-WAN based networking solution providing business continuity through failover options and traffic prioritization for mission-critical systems such as point-of-sale.
• BluIP Hospitality Solutions Hospitality-specific communication solutions including guest room phones, hotel phone system hardware, and 24/7 managed services tailored for hotels and restaurants.
• Legacy Phone Systems Support Continued support and maintenance for older phone systems including Nortel, paired with upgrade path recommendations to modern VoIP.
• SIP Trunking for Business SIP trunking services enabling multi-location businesses to carry voice traffic over the internet, replacing legacy PRI lines.
• VoIP for Business Voice over IP business phone solutions delivering 30-40% reduction in telecom costs with feature-rich capabilities for businesses of all sizes.
• Managed Telecom Services Ongoing administration of telecom needs including contract management, provider coordination, and support, delivered on recurring monthly fees.
• Business Internet Services Brokering of business internet contracts with major providers, offering failover options and simplified contract management.
• Telecom Expense Management (TEM) Managing and optimizing telecom expenses and contracts for businesses, including bill auditing and avoidance of auto-renewal pitfalls.
• Telecom Bill Audit Free audit service identifying redundant charges, hidden auto-renewal clauses, and outdated pricing, typically completed within two weeks and with no obligation to purchase.
• Phone System Leasing Financing option providing on-premise phone systems with manageable monthly payments and access to full feature sets without large upfront capital expenditure.
• Voice and Data Cabling Professional installation of structured cabling including Category 5/6/6e copper and fibre optics, backed by a 25-year warranty.
• Data Networking Services Network infrastructure solutions including structured wiring, fibre optics, and 24/7 network monitoring for business environments.
• Managed IT Services Comprehensive IT support for businesses with 10-500 seats, including 24/7 technical support, network monitoring, and IT consulting delivered as a subscription.
• Cybersecurity Services Managed security services protecting IT infrastructure and data for businesses, delivered as part of the managed IT services portfolio.
• Backup, Disaster Recovery and Business Continuity Managed IT service ensuring business continuity during disruptions with multi-platform redundancies for backup and recovery.
• Cloud and Modern Workplace Services Managed IT services for cloud migration and modern workplace solutions built on Microsoft 365 and Azure technologies.
• IT Consulting and Advisory Strategic IT guidance and technology planning services for businesses, sold as a standalone professional service engagement.
• Network and Infrastructure Solutions Architecture and administration of IT networks with 24/7 monitoring delivered as part of the managed IT services portfolio.
• AI and Automation Solutions AI-powered automation solutions for business operations including automated appointment confirmation by voice or text for healthcare facilities and hospitality AI applications.
• Wholesale Telecom Service Streamlined telecom procurement with consolidated billing and cost-effective solutions through Canadian telco partnerships.
• Paging Systems Office and warehouse paging solutions integrable with phone systems and time clocks.

Quantifiable outcome

• 30-40% reduction in telecom costs with VoIP solution
• +4 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability5 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered minor, secondary and core.

• BC LionsminorGTM or Marketing Partner · 9 June 2026Sunco serves as delivery partner in Acronis #TeamUp partnership supporting the BC Lions professional football team's IT infrastructure and cybersecurity needs. Sunco provides implementation and ongoing support for cybersecurity and data protection solutions.
• Ontario Hockey League (OHL)minorGTM or Marketing Partner · 11 September 2024Sunco named Official Technology Partner of the OHL Priority Selection, providing technology support for the hockey league's events.
• Zayo CanadasecondaryStrategic or Co-development Partner · 28 March 2024Sunco acquired Zayo Canada's On-Premise PBX business, expanding their nationwide footprint and acquiring additional customer relationships and technical expertise.
• ASC TechnologiessecondaryTechnology or Integration · 11 July 2022Strategic partnership enabling Sunco to resell ASC Recording Insights platform - a certified and native compliant call recording application within Microsoft Teams environment. ASC Technologies is a worldwide leading provider of software and cloud solutions for communication compliance.
• MitelcoreChannel Partner/ Reseller/ DistributorMitel Platinum Reseller Partner and Hospitality Specialization Partner. Sunco offers the full range of Mitel products including MiVoice Business, MiContact Center, MiCollab, and MiCloud solutions. Recognized as Mitel's Canada Partner of the Year and the only Canadian partner to earn all five specialization badges.
• Five9coreChannel Partner/ Reseller/ DistributorSunco is an authorized reseller and implementer of the Five9 Intelligent CX Platform for cloud contact center solutions.
• Adaptiv NetworkssecondaryTechnology or IntegrationSunco integrated Adaptiv Networks SD-WAN infrastructure to launch new networking solutions including Sunco Always On and Always Secure. This partnership provides business continuity through failover options and traffic prioritization.
• MicrosoftsecondaryTechnology or IntegrationSunco is a Microsoft Solution Partner with certified team members holding Microsoft 365 and Azure Fundamentals certifications. Provides Microsoft-integrated communication and IT solutions.
• SherwebsecondaryChannel Partner/ Reseller/ DistributorCloud solution partner recognized with Sherweb Engagement Award Winner status. Sunco collaborates on cloud-based communication and productivity solutions.
• Isosceles Business SystemssecondaryStrategic or Co-development PartnerAcquired in April 2022, Isosceles Business Systems was the leading managed IT services provider in Cranbrook and Kootenays region. The team joined Sunco as operations leads and minority owners, expanding Sunco's managed IT capabilities.
• AcronissecondaryTechnology or IntegrationAcronis serves as Official Cybersecurity Partner in the #TeamUp program. Sunco supports delivery of Acronis cybersecurity and data protection solutions to clients including the BC Lions.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• 8x8: Cloud communications provider offering UCaaS, CCaaS, and CPaaS. Comparable mid-market and enterprise focus; competes with the Mitel + Five9 stack Sunco resells and integrates.
• Voyant Technologies (BCM One): Communications solutions provider and master agent offering UCaaS, CCaaS, and managed services to mid-market and enterprise customers. Comparable in target customer (10-500+ seats) and managed services delivery model.
• Nextiva: Cloud UCaaS and CCaaS provider targeting SMB and mid-market with bundled voice, collaboration, and contact center. Competes head-to-head with Sunco's Mitel/Sunco Cloud + Five9 stack in the same customer size segment.
• ConvergeOne: Large North American unified communications and contact center systems integrator with a similar Mitel/Five9 vendor stack. Acquired by Five9 in 2024. Directly comparable business model to Sunco but at materially larger scale, including enterprise and multi-site deployments.
• West IP Communications: Mid-sized US unified communications and managed services provider serving SMB and mid-market. Comparable business model combining UCaaS, CCaaS, and managed IT services with similar vertical specialization.

Others

• Five9: Cloud contact center vendor and Sunco's partner. Recently acquired ConvergeOne. As Five9 expands its own channel and direct sales, it represents both an enabler (current revenue) and a long-term disintermediation risk.
• Mitel: Primary technology vendor and channel partner. While not a direct competitor, Mitel's market trajectory directly drives Sunco's revenue and competitive positioning in on-premise, hybrid, and cloud communications.

Broad incumbents

• CDW: Large IT solutions provider and reseller serving SMB through enterprise. While broader than Sunco, CDW overlaps in UC, networking, and managed IT services sold to mid-market customers in the same seat range.
• RingCentral: Direct cloud UCaaS provider competing with the Mitel/Sunco Cloud stack. While Sunco is a reseller, RingCentral increasingly sells direct to mid-market, representing the disintermediation threat to Sunco's voice/UC business.
• TELUS Business: Canadian incumbent telecom carrier offering voice, managed IT, cloud, and security services. Competes with Sunco in managed services and SIP/business internet, with materially larger scale and direct network ownership.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/sunco.ca
• LinkedInlinkedin.com/company/suncocommunicationandinstallationltd

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sunco Communication And Installation