Aculab
Aculab is a UK-headquartered CPaaS and telecom-software vendor, now part of Enghouse Video, providing API-accessible voice, SMS, fax, biometric authentication, and AI-driven answering machine detection to 1,000+ enterprise, government, and telco customers across 80+ countries.
- Company typePrivate
- Founded1980
- HeadquartersMilton Keynes, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Aculab does
Aculab, headquartered in Milton Keynes, United Kingdom and operating as a business unit of Enghouse Video (subsidiary of Enghouse Systems, TSX:ENGH), is a CPaaS and telecom-software vendor with over 40 years of operating history and a customer base of more than 1,000 organizations across 80+ countries. Its product portfolio centers on Aculab Cloud, a programmable communications platform exposing voice, SMS, fax, text-to-speech, call recording, call-back, two-factor authentication, and biometric verification via API and SDK. Supporting products include the Breeze low-code/no-code CPaaS platform, AI AMD (AI-driven answering machine detection), Biometric Technologies combining voice and face authentication, IP/TDM Gateways (including the G3 Gateway), Media Processing & Signalling software/hardware (PowerMedia XMS, PowerMedia HMP, ProsodyS, ProsodyX), and a Video SDK for Business.
Aculab firmographics
Firmographics- Name
- Aculab
- Legal name
- VIDYO INC. operating as Enghouse Video
- Website
- https://aculab.com
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Aculab is a UK-headquartered CPaaS and telecom-software vendor, now part of Enghouse Video, providing API-accessible voice, SMS, fax, biometric authentication, and AI-driven answering machine detection to 1,000+ enterprise, government, and telco customers across 80+ countries.
- Ownership category
- akta.pro rank
Aculab industry classification
Industry- Product category
- Cloud Communications Platform (CPaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)
- akta.pro primary industry
- CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)
- akta.pro secondary industries
- Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM)
Keywords
Where Aculab is headquartered
LocationHeadquarters
- HQ city
- Milton Keynes
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Aculab business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- CPaaS Platform Services: Cloud-based communications platform providing API access to voice, SMS, fax, and biometric services on a subscription or usage basis.
- Software Licenses: On-premise and hybrid media server software and hardware solutions including PowerMedia XMS, PowerMedia HMP, ProsodyS, and ProsodyX.
- Professional Services: Deployment services, project management services, and implementation support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Contact for pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Aculab product offering
Product offeringCore offering
Aculab provides a cloud-based Communications Platform as a Service (CPaaS) alongside on-premise media server software and hardware for voice, SMS, fax, text-to-speech, call recording, two-factor authentication, and biometric verification. Its offering combines programmable APIs, the Breeze low-code/no-code platform, AI-driven answering machine detection, voice and face biometric authentication, IP/TDM gateways, and media processing/signalling products such as ProsodyS, ProsodyX, PowerMedia XMS, and PowerMedia HMP for enterprise and telecom customers globally.
Product overview
Enghouse Aculab provides a comprehensive suite of telecommunications and cloud solutions with global reach spanning over 80 countries. The portfolio centers on Aculab Cloud, a CPaaS platform enabling voice, SMS, fax, text-to-speech, and two-factor authentication capabilities. Supporting products include the Breeze Platform (low-code/no-code CPaaS), AI AMD (AI-driven answering machine detection), Biometric Technologies (voice and face authentication), Gateways (IP/TDM interworking), and Media Processing & Signalling solutions including ProsodyS, ProsodyX, PowerMedia XMS, and PowerMedia HMP. The technology is engineered with proprietary AI and hand-crafted algorithms specifically designed for telecommunications applications, deployed in collaboration with Google and Amazon, and used by enterprise and telco organizations including military and emergency services.
Differentiator
Problem solved
Functional benefit
Brands
- Aculab Cloud: Cloud-based communications platform offering VoIP, voice, text-to-speech, SMS, and fax features for business communications.
- AI AMD
- Biometric Technologies
- Breeze Platform
- ProsodyS
- ProsodyX
Products and services
- Aculab Cloud Cloud-based CPaaS platform providing VoIP, SMS, fax, text-to-speech, call recording, call-back, call progress, DTMF handling, and two-factor authentication via API for enterprise and telco organizations in over 80 countries.
- CPaaS (Communications Platform as a Service) Communications platform enabling developers to embed voice, messaging, and verification capabilities via API into their applications for enterprise and telecom use cases.
- Breeze Platform Low-code/no-code CPaaS platform enabling rapid development and deployment of communications applications by developers and enterprises.
- AI Answering Machine Detection (AI AMD) AI-driven answering machine detection product that accurately distinguishes live calls from answering machines using proprietary AI and hand-crafted algorithms for outbound call operations.
- Biometric Technologies Biometric voice and face authentication software that enables password-free, secure customer verification for financial services, contact centres, and other regulated industries.
- Gateways (G3 Gateway) IP and TDM interworking and protocol conversion gateway solutions (including the G3 Gateway) for telecommunications and enterprise deployments.
- PowerMedia XMS Extended media server software for enterprise communications, deployed on-premise or in hybrid configurations.
- PowerMedia HMP Host media processing software solution for telecommunications voice, fax, and signalling workloads.
- ProsodyS Telecom software solution providing media processing and signalling for voice, fax, and data across IP, PSTN, and mobile networks.
- ProsodyX Telecom hardware solution providing media processing and signalling for voice, fax, and data across IP, PSTN, and mobile networks.
- Video SDK for Business Software development kit that enables businesses and developers to integrate video conferencing capabilities into finance, healthcare, and other enterprise applications.
Quantifiable outcome
- Over 1000 customers globally in 80+ countries rely on Aculab technology
- +1 more outcomes
Companies that use Aculab
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles5 records
Aculab technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature7 records
Aculab partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- GooglecoreCollaboration with Google for cloud-based communication solutions. Aculab provides services, systems and software in partnership with Google, deployed in over 80 countries worldwide.
- AmazoncoreCollaboration with Amazon for cloud infrastructure and services. Aculab provides services, systems and software in partnership with Amazon, deployed in over 80 countries worldwide.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Aculab competitors and assessment
Company assessmentDirect peers
- Sinch: Global CPaaS provider of voice, messaging and verification APIs targeting the same enterprise and telco buyers as Aculab.
- Vonage (API / Nexmo): Provides programmable voice, SMS and video APIs to developers and enterprises; a direct CPaaS competitor and also a named Aculab technology user.
- Infobip: Omnichannel CPaaS with voice, SMS and authentication APIs serving enterprises worldwide, competing directly with Aculab's programmable communications.
- Bandwidth: Carrier-grade voice and messaging API platform for enterprises, closely aligned with Aculab's voice/SMS API and telecom interworking focus.
- Plivo: Developer-focused CPaaS offering programmable voice and SMS APIs, directly comparable to Aculab Cloud's core services.
- Telnyx: Programmable voice, messaging and networking APIs with its own carrier network; competes with Aculab on developer-first communications infrastructure.
- Bird (MessageBird): CPaaS provider of messaging, voice and verification APIs to enterprises, overlapping with Aculab's programmable messaging and 2FA use cases.
Broad incumbents
- Twilio: The dominant programmable voice and SMS CPaaS platform serving developers globally; directly overlaps with Aculab Cloud's core API offering but at far larger scale.
Others
- Dialogic: Media server and signaling technology provider whose PowerMedia products Aculab now markets; comparable in telecom media processing and enabling infrastructure.
Emerging players
- Pindrop: Voice biometrics and authentication specialist overlapping with Aculab's biometric voice authentication and fraud-prevention offering for finance and contact centers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Aculab social profiles
Digital presenceAculab financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aculab leadership team
Management profileNumber of profiles
Profiles1 record
Aculab funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aculab M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aculab
What does Aculab do?
Aculab provides a cloud-based Communications Platform as a Service (CPaaS) alongside on-premise media server software and hardware for voice, SMS, fax, text-to-speech, call recording, two-factor authentication, and biometric verification. Its offering combines programmable APIs, the Breeze low-code/no-code platform, AI-driven answering machine detection, voice and face biometric authentication, IP/TDM gateways, and media processing/signalling products such as ProsodyS, ProsodyX, PowerMedia XMS, and PowerMedia HMP for enterprise and telecom customers globally.
Is Aculab a public or private company?
Aculab is a private company. It is classified as corporate owned and is currently operating.
When was Aculab founded?
Aculab was founded in 1980. It employs 51 to 100 people.
Where is Aculab based?
Aculab is headquartered in Milton Keynes, United Kingdom, in the Europe region.
How does Aculab make money?
Three revenue lines are on record. CPaaS Platform Services are the primary driver. The others are software Licenses and professional Services.
Who are Aculab's main competitors?
Direct peers on record are Sinch, Vonage (API / Nexmo), Infobip, Bandwidth, Plivo, Telnyx and Bird (MessageBird). Twilio is listed as a broad incumbent. Dialogic is listed as an others. Pindrop is listed as an emerging player.
Does Aculab have an API?
Yes. Aculab provides API-enabled cloud communications capabilities including voice playback, text-to-speech, call recording, call-back, call progress, DTMF handling, SMS, and two-factor authentication. The platform offers a Cloud Console for access and supports both API and SDK integration for developers. Developer documentation is at cloud.aculab.com/login.
What industry is Aculab in?
Aculab's product category is Cloud Communications Platform (CPaaS). Its primary akta.pro industry code is HDAIAHAG, CPaaS (Programmable Voice, SMS, Video APIs), with a secondary code of BPAMACAL, Messaging APIs, CPaaS & Programmable Communications. Its NAICS code is 5182 and its SIC code is 7372.