Call4health

What Call4health does

Call4Health, Inc. is a US-based healthcare communications business process outsourcing (BPO) provider headquartered in Delray Beach, Florida, founded in 1997 by Joe Pores. The company operates a 300-workstation call center delivering 24/7 patient communication services to thousands of healthcare providers nationwide, spanning solo and group physician practices, multi-site clinics, hospitals and trauma centers, pediatric practices, community clinics, home health providers, and clinical research organizations. Its service portfolio is anchored on Medical Answering Services (after-hours and overflow call handling), Nurse Triage Services (staffed by licensed Registered Nurses applying Schmitt-Thompson evidence-based protocols), Patient Access Scheduling (24/7 appointment booking, reminders, and EHR-integrated workflows), Outreach Campaigns (satisfaction surveys, chronic care follow-ups, insurance verification), and Clinical Trial Recruitment & Retention. Revenue is generated through per-minute and per-call usage-based pricing combined with recurring subscription components, sold primarily via direct phone-based sales to enterprise healthcare buyers.

Name

Call4health

Legal name

Call 4 Health, Inc.

Website

https://call4health.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Short description

Call4Health is a US healthcare communications BPO founded in 1997 in Delray Beach, Florida, providing 24/7 medical answering, nurse triage, patient scheduling, outreach, and clinical trial recruitment services to thousands of healthcare providers nationwide.

Ownership category

akta.pro rank

Product category

Healthcare Communication BPO Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Health Services (8000), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industry

Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH)

Keywords

• Medical answering services
• Nurse triage services
• Healthcare call center
• Patient access scheduling
• Clinical trial recruitment

Headquarters

HQ city

Delray Beach

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medical Answering Services: After-hours and overflow call management for healthcare providers. Services include urgent message dispatching, patient inquiries, and appointment scheduling. Flexible pricing models include per minute and per call rates.
2. Nurse Triage Services: 24/7 telephone triage nurse (TTN) services providing symptom evaluation, care recommendations, and patient-provider communication using Schmitt-Thompson protocols. Supports hospitals, clinics, and private practices.
3. Patient Access Scheduling: Appointment management and scheduling services including 24/7 booking, multi-channel reminders, eligibility verification, and EHR integration. Revenue generated through per-call/per-minute usage plus subscription components.
4. Outreach Campaigns: Outbound patient engagement services including appointment reminders, satisfaction surveys, chronic care management support, health education campaigns, and insurance verification. Billed per campaign or usage.
5. Clinical Trial Recruitment & Retention: Participant pre-screening, eligibility verification, 24/7 call handling, retention strategies, and centralized reporting for clinical research. Revenue from per-participant and per-service fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Call4Health is a healthcare communications Business Process Outsourcing (BPO) provider that delivers 24/7 HIPAA-compliant patient communication services to healthcare providers. Its core offering is after-hours and overflow medical answering, supplemented by registered-nurse telephone triage using Schmitt-Thompson protocols, 24/7 patient access scheduling with EHR integration, outbound outreach campaigns, and clinical trial recruitment and retention support.

Product overview

Call4health operates as a comprehensive healthcare communications BPO (Business Process Outsourcing) platform that bridges patients and healthcare providers through a suite of interconnected services. The core offering is Medical Answering Services (the original product launched in 1997), supplemented by Nurse Triage Services — a 24/7 telephonic nurse triage capability using Schmitt-Thompson protocols — and Patient Access Scheduling for 24/7 appointment management. Add-on modules include Outbound Outreach Campaigns (proactive patient engagement, surveys, chronic care follow-ups) and Clinical Trial Recruitment & Retention (centralized recruitment center for clinical research). An Advanced AI-Enabled Services layer overlays all offerings to automate call routing, overflow handling, appointment reminders, and ROI analytics.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Answering Services Foundational after-hours and overflow call handling service for healthcare providers, managing patient calls when practices are closed or at capacity. Handles urgent message dispatching to on-call staff, patient inquiries, and appointment scheduling.
• Nurse Triage Services 24/7 telephone triage service staffed by licensed Registered Nurses (Telephone Triage Nurses, TTNs) using Gold Standard Schmitt-Thompson evidence-based protocols. Provides symptom evaluation, care recommendations, and emergency escalation for hospitals, clinics, and private practices.
• Patient Access Scheduling Appointment scheduling solution offering 24/7 booking/rescheduling, multi-channel reminders (email, text, phone), and EHR-integrated workflow management. Reduces no-shows and optimizes provider schedules.
• Outreach Campaigns Proactive outbound campaign services including appointment reminders, patient satisfaction surveys, chronic care management support, health education outreach, care coordination follow-ups, and insurance verification/eligibility checks.
• Clinical Trial Recruitment & Retention HIPAA-compliant clinical trial communications service featuring centralized recruitment center, participant pre-screening and eligibility verification, 24/7 call handling, retention strategies, advanced reporting, and multi-channel outreach for pharmaceutical and research clients.

Quantifiable outcome

• Revenue gain example: 3,600 abandoned calls without service vs 1,000 with service; $163,800 revenue gained vs $226,800 lost (ROI calculator example)
• +5 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Arete (SentinelOne)coreTechnology or IntegrationSecurity partnership providing 24/7 managed security monitoring. Arete leverages SentinelOne's advanced endpoint detection and response (EDR/XDR) solutions combined with dedicated 24/7 Security Operations Center (SOC) for proactive threat detection and mitigation.
• OktacoreTechnology or IntegrationIdentity management partnership implementing multi-factor authentication (MFA) and single sign-on (SSO) across all company systems with VPN requiring adaptive MFA for user access.
• EPICcoreTechnology or IntegrationEHR integration partnership enabling live data exchange with EPIC electronic health records system for seamless patient information access and documentation.
• Oracle Health (formerly Cerner)coreTechnology or IntegrationEHR integration partnership providing live connections to Oracle Health electronic health records for real-time patient data access and care coordination.
• eClinicalWorkscoreTechnology or IntegrationEHR integration partnership enabling seamless connectivity with eClinicalWorks platform for patient scheduling, records access, and care documentation.
• South Florida Healthcare HR Alliance (SFHHA)minorOthersHealthcare industry association partnership supporting professional networking and industry collaboration in the South Florida region.
• Spirit of WomenminorOthersNational women's health initiative partnership supporting community health education and preventive care programs.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AccessNurse: AccessNurse, a TeamHealth company, provides 24/7 nurse triage and after-hours clinical communication services for hospitals and physician groups — the closest direct functional analogue to Call4Health's nurse triage and medical answering core.
• TriageLogic: TriageLogic offers nurse triage software and outsourced triage nurse services (myNurseTriage) using Schmitt-Thompson protocols, directly competing with Call4Health on both the technology and outsourced-service fronts.
• CareXM: CareXM provides after-hours patient engagement, triage and outreach solutions for home health, hospice and provider organizations — a direct competitor in healthcare communications BPO with overlapping EHR-integration and 24/7 nurse triage capabilities.

Broad incumbents

• Conifer Health Solutions: Conifer Health Solutions is a large healthcare BPO offering patient access, scheduling, and contact center services to hospitals and health systems — a broader incumbent whose patient access and scheduling offerings overlap materially with Call4Health's Patient Access Scheduling line.
• PerfectServe: PerfectServe is an established clinical communications and provider scheduling platform used by hospitals and large medical groups; it overlaps with Call4Health in clinical/after-hours communication, though from a software-vendor rather than BPO-vendor posture.
• Intrado (West Corporation): Intrado (formerly West Corporation) operates large-scale contact center and clinical communication infrastructure for healthcare, public safety and enterprise clients — a broader incumbent competing for the same large-hospital triage and patient-communication RFPs.
• TTEC: TTEC (TeleTech) is a global CX/BPO outsourcer with a dedicated healthcare vertical offering patient access, telehealth support and member/patient engagement services — a broader incumbent whose healthcare segment competes for outsourced patient-communication budgets.

Emerging players

• CipherHealth: CipherHealth is a digital patient engagement platform with outreach, rounding and post-discharge follow-up capabilities — directly comparable to Call4Health's Outreach Campaigns and chronic care management offerings, with a more software-led delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/call4health
• Facebookfacebook.com/call4health
• LinkedInlinkedin.com/company/call4health
• Instagraminstagram.com/call4health

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Call4health