Kates Technology

What Kates Technology does

Kates Technology, Inc. is a privately held managed IT services provider (MSP) founded in 1993 by Randy Kates and headquartered at 8080 East Gelding Drive, Suite D-107, Scottsdale, Arizona. The company delivers outsourced IT support, cloud services, monitoring, professional services, hardware and software sales, and break-fix support to small and mid-sized businesses across Arizona, Nevada, Colorado, and San Diego. Its core technology stack is built on third-party platforms rather than proprietary IP: Microsoft 365 (including Copilot), Cisco Duo, Dell, Intel, Apple, Datto (backup and disaster recovery), Cisco Meraki (networking), eClinicalWorks (healthcare EHR), Jonas (construction management), Baracura (security, via Kappa Data), and SaaS Alerts (SaaS security posture). The offering spans managed Cloud SSL VPN, PCI compliance testing and remediation, disaster recovery, secure firewall and VPN configuration, virtualization and co-location, network monitoring of servers and firewalls, hosted Exchange, and 24/7 ticket-based support.

The business is founder-owned and operated with no disclosed institutional investment, subsidiaries, or M&A activity. Ownership rests with Randy Kates (Owner/President; former Arthur Andersen senior consultant with Microsoft and Citrix certifications) and Mike Fryslie (VP of Operations, joined 2000), supported by a technical team of approximately a dozen technicians. The go-to-market is sales-led, anchored on a single phone number (480-609-6789) and email ([email protected]), with client referrals and testimonials as the primary demand-generation mechanisms. Pricing is quote-based and not publicly disclosed; revenue model is a blend of recurring managed services subscriptions, professional services, cloud and hosting subscriptions, hardware resale, and per-incident break-fix engagements, with no public revenue figures available. The firm targets SMB clients with 1 to 50+ computers and addresses HIPAA (medical), PCI (retail), and general data security and remote-access requirements across healthcare/medical, financial/insurance, construction/real estate, legal, and retail verticals.

Name

Kates Technology

Legal name

Kates Technology, Inc.

Website

https://katestech.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Kates Technology is a privately held, founder-owned managed IT services provider in Scottsdale, Arizona, delivering outsourced IT support, cloud services, and monitoring to small and mid-sized businesses in healthcare, finance, legal, real estate, and construction across Arizona, Nevada, Colorado, and San Diego.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Incident Response, On-Call & Operational Readiness (BPAEAKAL)

Keywords

• Managed IT services
• Cloud computing services
• Network security solutions
• Data backup recovery
• IT consulting support

Headquarters

HQ city

Scottsdale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services providing ongoing IT support, monitoring, and maintenance. Customers pay for peace of mind, security and freedom to concentrate on their business.
2. Professional Services: Onsite/remote technical support, project management, consulting, and training services. Includes implementation of new technology.
3. Hardware and Software Sales: PC, Mac, server sales, Windows Home or Business Network Packages, computer and software sales.
4. Cloud and Hosting Services: Hosting, cloud services, email and hosted Exchange services, webmail services.
5. Call-for-Repair/Incident Services: Per-incident or call-for-repair services for businesses wanting break-fix support rather than full managed services.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Kates Technology provides managed IT services to small and mid-sized businesses, functioning as an outsourced or augmented "portable IT department." Core service lines include IT Support Services (managed or break-fix support, hardware/software sales, infrastructure design), Cloud Services (managed SSL VPN, hosted Exchange, professional integration), and Monitoring (server and firewall surveillance), supported by 24/7 availability, PCI compliance testing, disaster recovery, and on-site user training.

Product overview

Kates Technology offers managed IT services as a unified portfolio of three interconnected service areas: IT Support Services, Cloud Services, and Monitoring. The core IT Support Services function provides the foundational managed services layer, offering professional technical support, hardware solutions, and infrastructure design. Cloud Services extends this by providing secure cloud computing, SSL VPN, and hosted exchange capabilities. Monitoring services complement both by providing ongoing server and firewall surveillance. Together, these services enable Kates Technology to serve as a portable IT department for businesses, delivering comprehensive computer, network, IT, and cloud computing solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support Services Managed IT support services providing onsite and remote technical support, managed or call-for-repair engagement options, PCI compliance testing, hosting, cloud services, project management, and 24/7 support availability, designed for small and mid-sized businesses that want a "portable IT department."
• Cloud Services Cloud computing solutions including managed Cloud SSL VPN services for secure remote access, hosted Exchange and webmail, professional integration, and support for industry-specific software applications for businesses seeking secure and affordable cloud options.
• Monitoring Network and system monitoring services providing ongoing surveillance of servers and firewalls to ensure uptime and security for clients' IT environments.
• Call-for-Repair / Break-Fix Services Per-incident technical support services for businesses that want break-fix / call-for-repair IT support rather than a full managed services contract, providing onsite and remote incident response.
• Hardware and Software Sales Sale of PCs, Macs, servers, Windows Home or Business Network Packages, and related software, including emergency server response, hot-swap and loaner equipment, and Windows home or business network package deployment.

Quantifiable outcome

• Annual expense for computer consulting reduced by more than 30%
• +1 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology vendor for Microsoft 365 and Microsoft 365 Copilot. Integrates and supports Microsoft productivity and collaboration tools.
• CiscocoreTechnology or IntegrationTechnology vendor for Cisco Duo security solutions. Provides security and authentication technology integration.
• DellcoreTechnology or IntegrationHardware vendor for computers, servers, and related technology products.
• DattocoreTechnology or IntegrationBackup and disaster recovery solutions provider. Supports business continuity services.
• Meraki (Cisco Meraki)coreTechnology or IntegrationCloud-managed networking solutions. Provides wireless, switching, and security products.
• eClinicalWorkscoreTechnology or IntegrationElectronic health records (EHR) and healthcare IT solutions for medical practices.

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• NTiva: NTiva is a US managed IT and cloud services provider focused on SMB and mid-market clients with 24/7 support, offering co-managed IT, cybersecurity, and Microsoft 365 services — closely matching Kates Technology's managed-IT-plus-cloud model.
• Integris: Integris is a managed IT services firm serving SMBs with managed support, cloud, and cybersecurity offerings under a recurring-revenue model, comparable in customer size band and vertical mix to Kates Technology.
• Corporate Technologies: Corporate Technologies (CSG) provides managed IT, cloud, and cybersecurity to SMB and mid-market clients nationwide with a recurring service model, structurally similar to Kates Technology's subscription-led offering.
• NexusTek: NexusTek delivers managed IT, cloud hosting, and managed cybersecurity to SMB clients, with a vendor-aligned technology stack (Microsoft, Cisco, VMware). Kates Technology's partnership-heavy approach and 24/7 support closely mirror this profile.
• Dynamic Quest: Dynamic Quest is an SMB-focused managed IT services and cloud provider offering 24/7 support, backup/DR, and Microsoft 365 management, serving healthcare, legal, and financial verticals similar to Kates Technology's focus.
• NetGain Technologies: NetGain Technologies is a managed IT and cybersecurity firm serving SMB and mid-market clients with recurring service contracts and a Microsoft-centric stack, comparable in service model and customer profile to Kates Technology.

Regional players

• Datapoint IT Solutions: Datapoint is a regional managed-IT and cybersecurity provider serving SMB and mid-market accounts in the Southwest US, directly overlapping Kates Technology's Arizona/San Diego operating geography.
• Cloud Carib: Cloud Carib is a managed services and cloud provider operating under a similar 'portable IT department' positioning; relevant as a comparable SMB-focused cloud/managed-IT delivery model although geography differs.

Broad incumbents

• Accenture: Accenture is a broad IT services incumbent offering managed services, cloud, and security across enterprise and mid-market accounts; Kates Technology's compliance/managed services practice competes for the upper end of the same SMB/mid-market pool.

Others

• ConnectWise: ConnectWise provides the PSA/RMM/cybersecurity software platform that most SMB MSPs (including Kates Technology peers) operate on. It is not a direct service competitor but the platform layer that increasingly commoditizes small MSP delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kates Technology