What JCC Software does

JCC Software B.V. is a Netherlands-based vertical-SaaS vendor exclusively serving municipal government service counters. Founded in 1992 in Enschede and now headquartered in Oldenzaal, the company is a subsidiary of Conxillium, a group of IT companies focused on local-government software. With approximately 46 employees, JCC serves roughly 500 municipalities across the Netherlands, Belgium, and Germany through three offices (Oldenzaal, Heerlen, Münster).

The company sells an integrated SaaS suite branded JCC360º, comprising four proprietary applications: JCC-Klantgeleiding (customer guidance and queue management), JCC-Afspraken (appointment scheduling with an online portal, Outlook/Teams integration, and video-appointment support), JCC-Betalen (payment processing for PIN, cash, and online payments, built on Adyen), and JCC-Personeelsplanning (staff scheduling with an employee portal). These four modules share data when deployed together, covering the full citizen journey from online booking through kiosk check-in, counter service, payment, and staffing. The suite is complemented by hardware (Edge and Prominent self-service kiosks, with optional ORIBI-powered document scanning and facial comparison), managed Application Management services (full and Light variants), consultancy and training, and cloud hosting (Hosting / Hosting Plus). ~90% of new installations in 2025 are delivered as hosted SaaS.

Revenue is generated through annual SaaS subscriptions per module, recurring managed-services subscriptions, payment-transaction fees via the Adyen partnership, hardware sales, and ad-hoc consultancy (delivered via a credit-based 'strippenkaart' model). Pricing for the core applications is quote-based and not publicly disclosed. JCC sells exclusively direct to municipal buyers through a regional account-management team (including dedicated German coverage), supported by an event-driven marketing motion centered on NVVB, KCC, and Burgerzaken Vlaanderen congresses, plus its own customer days, webinars, and the cross-border Interkommunales bijeenkomst. The company holds ISO/IEC 27001:2022 and ISO 9001:2015 certifications (audited by DNV), maintains annual WCAG 2.2 AA / BITV accessibility compliance, and is connected to the Dutch VNG Groeipact Common Ground and Digitaal Vlaanderen's Mijn Burgerprofiel — alignment that functions as a procurement filter in European municipal tenders.

Name

JCC Software

Legal name

JCC Software B.V.

Website

https://jccsoftware.nl

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

JCC Software B.V. provides the JCC360º integrated SaaS suite — covering appointment scheduling, customer guidance, payment processing, and staff scheduling — exclusively for municipal government service counters. The company serves approximately 500 municipalities across the Netherlands, Belgium, and Germany.

Ownership category

akta.pro rank

Product category

Municipal Government Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

akta.pro secondary industries

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Identity & Access Management (IAM) Managed Services (BPAEADAE)

Keywords

• Municipal government software
• Queue management system
• Appointment scheduling software
• Payment processing platform
• Staff scheduling software

Headquarters

HQ city

Oldenzaal

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain, Operations

Revenue model

1. SaaS Subscriptions (Application Licenses): JCC Software sells annual subscription-based access to its four core applications (JCC-Klantgeleiding, JCC-Afspraken, JCC-Betalen, JCC-Personeelsplanning) running on the company's own SaaS platform. Pricing is typically bundled — municipalities are encouraged to adopt the full JCC360° suite but can purchase individual modules. As of 2025, approximately 90% of new installations were on a hosted (SaaS) basis.
2. Application Management (Managed SaaS): A managed services offering where a JCC Software consultant takes over application management responsibilities on behalf of the municipality. Delivered remotely on an annual subscription basis. The service includes monthly check-ins, incident management, update notifications, and a single point of contact. This is a key revenue stream and upsell from base SaaS subscriptions.
3. Application Management Light: A lighter managed services offering covering temporary absences of the municipality's own application manager (e.g., vacation, sick leave, maternity leave). Covers up to 13 weeks per year, spread across up to 3 periods. Annual subscription model.
4. Hosting and Hosting Plus: Two hosting packages: Hosting (maintenance, updates, backups, 24/7 monitoring) and Hosting Plus (adds custom domain name, subdomain, acceptance/test environment, and automated SLA reports). Both are delivered as part of the SaaS infrastructure at no separate charge for customers on hosted deployments.
5. Consultancy Services: Bespoke consultancy engagements covering functional question resolution, user training, functional application management training, and a 'strippenkaart' (credit-based consulting package starting at 3 days). Offered on an ad-hoc or retainer basis. Trainings are delivered on-site at the municipality.
6. Payment Processing: As a licensed payment processor (via Adyen partnership), JCC Software earns transaction fees on PIN, cash, and online payments processed through JCC-Betalen. Municipalities use the JCC Software payment platform, making JCC Software the single point of contact for all payment reconciliation.
7. Hardware Sales: Sale of physical products including self-service registration kiosks (Edge, Edge on lift, Prominent models with optional document scanner and facial recognition), PIN terminals (Verifone P630, Castles S1F2), receipt rolls, and cleaning kits. Receipt rolls are sold at €66 per box (excl. VAT) with a minimum of 2 boxes. Cleaning kits at €25 per set.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

JCC Software develops and sells a 100% SaaS platform called JCC360° that helps municipal governments manage the entire citizen-facing service journey. The integrated suite consists of four modules: JCC-Klantgeleiding (queue management and customer guidance), JCC-Afspraken (appointment scheduling with an online portal and Outlook integration), JCC-Betalen (payment processing built on Adyen for PIN, cash, and online municipal payments), and JCC-Personeelsplanning (staff scheduling with an employee portal). The offering is complemented by managed services (application management, consultancy, training) and hardware such as self-service check-in kiosks.

Product overview

JCC Software is a municipal government software company offering a platform of four integrated core applications under the JCC360º brand: JCC-Klantgeleiding (customer guidance and queue management), JCC-Afspraken (appointment scheduling with an online portal, room/resource booking, and Outlook integration), JCC-Betalen (payment processing built on Adyen, covering PIN, cash, and online payments), and JCC-Personeelsplanning (staff scheduling with an employee portal and shift swapping). These four modules are designed to be used together to cover the full citizen-facing customer journey from online appointment booking and pre-payment through visitor registration, counter service, and staffing. The portfolio is complemented by hardware products (self-service check-in kiosks in multiple models, including Edge and Prominent variants with document scanning and facial comparison), accessory supplies (receipt rolls, kiosk cleaning kits), managed services (full and light application management), professional services (consultancy, training, punch-card support), and cloud hosting options (Hosting and Hosting Plus). All applications run on a 100% SaaS model, with approximately 90% of new installations in 2025 hosted by JCC Software.

Differentiator

Problem solved

Functional benefit

Brands

• JCC360º: Total solution combining JCC-Klantgeleiding, JCC-Afspraken, JCC-Personeelsplanning and JCC-Betalen for streamlined municipal service delivery.
• JCC-Afspraken
• JCC-Betalen
• JCC-Klantgeleiding
• JCC-Personeelsplanning

Products and services

• JCC-Klantgeleiding

Quantifiable outcome

• 30% reduction in time norms for appointment scheduling at Gemeente Nunspeet
• +5 more outcomes

Named customers11 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability3 records

Feature9 records

Partnerships

13 partnerships are on record, tiered minor and core.

• PICTURE GmbHminorStrategic or Co-development Partner · 19 February 2026PICTURE GmbH co-organizes the Interkommunales bijeenkomst with JCC Software and SmartDocuments Deutschland GmbH. This is the 3rd edition of the cross-border networking event for Dutch and German municipalities, focused on strategic process management and online services.
• SmartDocuments Deutschland GmbHminorStrategic or Co-development Partner · 19 February 2026SmartDocuments Deutschland GmbH co-organizes the Interkommunales bijeenkomst with JCC Software and PICTURE GmbH, bringing together Dutch and German municipalities for knowledge exchange on strategic process management and online services.
• ORIBI ID-SolutionscoreTechnology or IntegrationORIBI ID-Solutions provides identity verification software. JCC Software has integrated ORIBI's document scanner and facial comparison camera into its Edge-type registration kiosk, enabling identity fraud detection at municipal service counters. This combination accelerates the registration and identification process for citizens visiting the municipality.
• WeSeeDocoreTechnology or IntegrationWeSeeDo provides secure video calling for municipal processes. JCC-Afspraken integrates with WeSeeDo to enable video appointment bookings, supporting omnichannel municipal service delivery for more than 200 Dutch municipalities. The integration requires no software installation on the citizen's side.
• Centric BurgerzakencoreTechnology or IntegrationCentric's Burgerzaken application handles civil affairs data. JCC-Klantgeleiding integrates with Centric Burgerzaken at municipalities such as Eindhoven, pre-populating citizen data and processes at the counter when citizens are called from the queue. The integration reduces counter transaction time by ~1 minute per visit.
• Digitaal Vlaanderen (Mijn Burgerprofiel)coreTechnology or IntegrationMijn Burgerprofiel is a citizen portal initiative of Digitaal Vlaanderen providing a single central hub for citizens to manage all government affairs. JCC-Afspraken integrates with Mijn Burgerprofiel, allowing citizens to book appointments at their municipality through the app, with automatic reminders and notifications in case of changes.
• AdyencoreTechnology or IntegrationJCC Software partners with Adyen as the underlying payment infrastructure for the JCC Software Betaalplatform. This enables JCC Software to act as a single point of contact for all municipal payments (PIN, cash, online), offering municipalities a streamlined payment processing service with automatic reconciliation.
• NVVB (Nederlandse Vereniging voor Burgerzaken)coreGTM or Marketing PartnerNVVB is the Dutch association for civil affairs, representing municipal members. JCC Software actively sponsors and exhibits at NVVB congresses and regional events, running promotional campaigns and engaging with municipal decision-makers. The company won promotional activities at the NVVB Jaarcongres 2026.
• Burgerzaken VlaanderencoreGTM or Marketing PartnerBurgerzaken Vlaanderen is a dynamic member organization uniting (nearly) all Flemish municipalities, with a voice in policy and a focus on civil affairs in its totality. JCC Software participates in the organization's events and congresses as an exhibitor and sponsor.
• Hidden Disabilities SunflowerminorStrategic or Co-development PartnerHidden Disabilities Sunflower is a global initiative allowing people with non-visible disabilities to signal they may need extra help or time in public spaces such as municipal service halls. JCC Software became a Proud Supporter in June 2025, integrating the initiative into its customer-facing services.
• ConxilliumcoreOthersJCC Software is a subsidiary of Conxillium, a group of IT companies specializing in high-quality software for reliable and customer-friendly local government. Conxillium provides corporate governance and group-level synergies.
• Stichting SurplusminorOthersStichting Surplus helps people participate in society through personal guidance and day activities. Since 2025, JCC Software collaborates with Surplus to recycle old registration kiosks, with data securely destroyed and casings reused, supporting circular economy and sustainability goals.
• Groeipact Common Ground (VNG)coreStrategic or Co-development PartnerJCC Software is connected to the Groeipact Common Ground initiative and develops applications based on VNG's MijnServices building blocks (e.g., MijnAgenda). This alignment ensures interoperability with Dutch municipal IT modernization standards.

Scale indicators10 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Qmatic: Sweden-headquartered global leader in queue management and customer flow management, with deep public-sector references including municipalities, citizen-service counters, and healthcare. Directly comparable to JCC-Klantgeleiding and JCC-Afspraken across overlapping use cases and buyer profiles.
• Qminder: Cloud-based queue management and customer experience platform serving retail, healthcare, and government service desks. Comparable to JCC as a SaaS-native modern queue-management vendor competing for the same digital citizen-experience budget.
• Waitwhile: Virtual queue management and appointment platform used by public-sector and enterprise service desks. Directly overlaps with JCC-Klantgeleiding/JCC-Afspraken on appointment booking, walk-in queues, and real-time visitor flow visibility.
• Traction Guest: Enterprise and government visitor-management platform with sign-in kiosks, badge printing, and host notifications. Comparable to JCC's Aanmeldzuil self-service kiosk and Bezoekersregistratie modules for building access and visitor workflows.
• Proxyclick (by Emailexperience): Belgium-founded visitor management SaaS for global enterprises and public institutions. Closely overlaps with JCC's check-in kiosk, visitor registration, and notification capabilities, and competes for similar government visitor workflows in Europe.
• JRNI: Enterprise appointment-scheduling and queue-management SaaS serving retail, financial services, and public-sector service desks. Closely comparable to JCC-Afspraken on online appointment booking, resource scheduling, and real-time availability management.
• Sine (formerly iVisitor): Cloud visitor management and workforce check-in platform with self-service kiosks and integrations to Microsoft Teams/Outlook. Comparable to JCC Aanmeldzuil + Bezoekersregistratie + Outlook/Teams-integrated workflow.
• iLobby: Enterprise visitor-management and facility-access platform with self-service kiosks. Directly comparable to JCC's self-service kiosk and visitor registration modules at the counter reception layer.

Broad incumbents

• Centric: Large Dutch-government IT vendor whose Burgerzaken (BRP/civil affairs) suite is integrated with JCC-Klantgeleiding today. A broad incumbent across Dutch municipal back-office software; a future expansion of Centric's front-office capabilities would directly threaten JCC's integrated-suite positioning.
• PinkRoccade (Local Government): Dutch iBurgerzaken vendor and broader local-government IT suite provider — a current JCC integration partner. As a broader incumbent it competes for the same municipal IT wallet and could bundle front-office functionality that displaces JCC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/jcc-software
• Xx.com/jccsoftware
• Facebookfacebook.com/JCCSoftware

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JCC Software