What GROUPE FACTORIA does

Groupe Factoria is a French multi-domain technology group founded in 2006 (Boulogne-Billancourt) that designs, equips, and services workplace digital infrastructure for TPE-PME, liberal professionals, public administrations, and large enterprises across France, Switzerland, Germany, and French overseas territories. Its core offerings span IT outsourcing and managed services (Factoria 2.0), electronic document management (the proprietary gedly platform plus DocuWare, Zeendoc, and Therefore integrations), professional telephony and PBX (Factoria Telecom, 3CX Titanium, Mitel Gold), managed print services and large-format printing (Xerox, Canon, Ricoh, Konica Minolta, Toshiba, plus HandTop France for UV flatbed), office furniture, and interactive screens — delivered under multiple sub-brands including Qlive (HR), Serenea (connected health), Financia (equipment financing), and Refacto (hardware refurbishment).

The group operates through 70+ local subsidiary entities, retaining acquired regional brands while consolidating procurement, partner certifications, and service delivery at the group level. A network of over 1,050 employees manages 49,000+ print machines, 41,000+ IT users, 45,000+ GED users processing 3M+ documents annually, and serves 40,000+ clients. The group is a portfolio company of private equity firm Groupe Dellen and is led by Director General Stéphane Puthon and founder Christophe Martin.

Revenue is generated primarily through recurring managed services contracts (IT outsourcing, MPS, telecom, document management subscriptions) complemented by one-time hardware/software sales, professional services for digital transformation projects, and equipment financing. Go-to-market is sales-led via dedicated account managers and the local entity network, with the partnership with Groupe SMB extending coverage into French overseas territories (DROM). The group disclosed revenue of approximately €256M for 2025 (services and solutions representing €120M+), reflecting aggressive multi-year M&A roll-up activity that added entities in France (ABSYS, LAB, Evos, Deltic, Copy Diffusion), Switzerland (Printhof, DigitalMaterial), and Germany (DITCON, 2026).

Name

GROUPE FACTORIA

Legal name

Groupe Factoria

Website

https://factoria-groupe.fr

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

251–500 employees

Short description

Groupe Factoria is a French multi-domain technology group serving 40,000+ SMEs and enterprises across France, Switzerland, Germany, and DROM territories with IT outsourcing, electronic document management, telephony, managed print, and office equipment services delivered through 70+ local entities.

Ownership category

akta.pro rank

Headquarters

HQ city

Boulogne-billancourt

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Services / Outsourcing: Recurring revenue from IT outsourcing (infogérance), managed print services, telecom services, and document management contracts. Includes annual contracts for system maintenance, support, and cloud services.
2. Hardware and Software Sales: One-time sales of IT equipment, printers, multifunction devices, telephony hardware, office furniture, and interactive screens. Includes sale or rental of equipment.
3. Document Management Solutions: Revenue from GED solutions including software licensing (Zeendoc, DocuWare, Therefore), implementation services, and annual support contracts.
4. Managed Print Services (MPS): Comprehensive print management including audit, deployment, maintenance, and automatic consumables management with dedicated account management.
5. Professional Services: Consulting, installation, configuration, training, and project management services for digital transformation projects.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Groupe Factoria is a French multi-service technology group that designs, equips, and maintains workplace technology infrastructure for businesses. Its core offerings span IT outsourcing and managed IT services, electronic document management (GED), professional telecom and IP telephony, professional printing (multifunction, production, and large format), office furniture, and interactive display solutions. The group serves 40,000+ clients across metropolitan France, Switzerland, Germany, and French overseas territories through 60+ local subsidiary entities, supported by its proprietary gedly GED platform, MyFactoria customer portal, and Qlive HR solution.

Product overview

Groupe Factoria operates as a multi-service technology group offering an integrated portfolio of IT outsourcing, electronic document management (GED), telecommunications, professional printing, office furniture, and interactive display solutions. The core offerings center on IT services through Factoria 2.0 and specialized entities, the proprietary Gedly/GED platform for document management and dematerialization, professional telephony via Factoria Télécom and PBX solutions, and comprehensive Managed Print Services including HandTop France for large format printing. Add-on services include interactive displays, office furniture, the Qlive! HR solution, Serenea connected health platform, and the MyFactoria customer portal. The group also provides financing through Financia and equipment lifecycle management via Refacto. All services are delivered through a network of over 60 entities across metropolitan France, Switzerland, and overseas territories.

Differentiator

Problem solved

Functional benefit

Brands

• gedly: Document management (GED) solution for electronic document handling across metropolitan France and DROM via Groupe SMB.
• Financia
• Factoria Telecom
• Factoria 2.0
• Factoria V2L
• Factoria CVL
• Factoria HDF
• Factoria GSO
• Factoria CDF
• Factoria Normandie
• Factoria Ouest
• Factoria Jura
• Actea
• Factoria MPS
• Refacto

Products and services

• IT Services and Outsourcing (Informatique) IT outsourcing, managed IT services, system integration, cybersecurity, private and public cloud hosting, hardware and software supply, network installation, and backup solutions for SMEs, ETIs, and large accounts.
• Electronic Document Management (GED) Solutions Electronic document management covering digital document creation, storage, organization, workflow automation, invoice dematerialization, electronic signatures, HR document processing, and integration with Sage, EBP, Yousign, Arkhineo, Certeurope, and Cecurity platforms. Powered by the proprietary gedly platform and partnerships with DocuWare (Platinum), Zeendoc, and Therefore.
• Professional Telecom Services (Télécom) Professional telephony, IP telephony migration, PBX solutions, internet access, mobile plans, low-current installations, alarm systems, video surveillance, and unified communications. Delivered as the #1 3CX integrator in France (Titanium Partner) and via STT INFOPRO as Mitel Gold Partner.
• Professional Printing Solutions (Impression) and Managed Print Services (MPS) Professional printing including multifunction devices, digital presses, large format printers, print management software (Uniflow, Papercut, Suite Prisma), Managed Print Services (audit, deployment, maintenance, automatic consumables management), and equipment maintenance contracts.
• Office Furniture (Mobilier de Bureau)

Quantifiable outcome

• 40% of workforce dedicated to customer service
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability6 records

Feature5 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Groupe SMBcoreStrategic or Co-development PartnerStrategic partnership for overseas territories (DROM) coverage. Groupe SMB operates entities in Guadeloupe, Martinique, Guyane, Réunion, and Mayotte, extending Groupe Factoria's reach beyond mainland France. This partnership enables comprehensive coverage across all French territories.
• GreenlyminorStrategic or Co-development PartnerEnvironmental assessment partner for carbon footprint evaluation. Greenly conducts annual carbon assessments for Groupe Factoria to support RSE (Corporate Social Responsibility) initiatives and environmental reporting.
• École Montessori Gerbert d'AurillacminorOthersEducational mecenas partnership - Groupe Factoria sponsors the Montessori school in Boulogne-Billancourt as part of solidarity and education support initiatives.
• MicrosoftcoreTechnology or IntegrationTechnology partnership for software solutions including Microsoft 365, Azure, and related enterprise software integration into managed IT services.
• LenovocoreTechnology or IntegrationHardware partnership for computer equipment supply as part of IT infrastructure solutions.
• CanoncoreTechnology or IntegrationPlatinum partner for printing solutions including multifunction devices, production printers, and related software (UniFlow).
• XeroxcoreTechnology or IntegrationPlatinum partner for printing and document solutions including multifunction devices and software integration.
• RicohcoreTechnology or IntegrationPartner for printing solutions and managed print services.
• Konica MinoltacoreTechnology or IntegrationPartner for printing and imaging solutions.
• ToshibacoreTechnology or IntegrationPartner for business printing solutions.
• 3CXcoreTechnology or IntegrationTitanium partner for IP telephony and PBX solutions. Factoria Telecom is the #1 3CX integrator in France.
• MitelcoreTechnology or IntegrationGold partner for business telephony solutions through STT INFOPRO entity.
• ZeendoccoreTechnology or IntegrationPartner for electronic document management (GED) solutions.
• DocuWarecoreTechnology or IntegrationPlatinum partner for document management solutions with highest certification levels.
• ThereforecoreTechnology or IntegrationPartner for document management and workflow solutions.

Scale indicators16 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Konica Minolta Business Solutions France: French subsidiary of Konica Minolta, a direct competitor in managed print services, document management, and IT services. Serves French SMEs and enterprises with a similar multi-domain workplace solutions approach and overlapping customer base.
• Ricoh France: French subsidiary of Ricoh, a global office solutions provider competing directly in managed print services, document management, and workplace transformation services in the French SME and enterprise market.
• Xerox France: French subsidiary of Xerox, competing in managed print services, document management, and IT services. Despite Groupe Factoria being a Xerox Platinum partner, the two also compete for the same SME and large-account customers in France.
• Canon France: French subsidiary of Canon, a direct competitor in managed print services, document solutions, and office technology. Groupe Factoria is a Canon Platinum partner but also competes for similar French clients and contract vehicles.
• Econocom: French-headquartered IT services and document management company serving similar SME and enterprise customers with workplace technology, document dematerialization, and managed services across Europe, with directly overlapping GTM motion.

Broad incumbents

• Bechtle AG: German-headquartered European IT services and distribution company with a broader portfolio including IT infrastructure, software, and managed services; comparable to Groupe Factoria's IT pole at much larger scale and especially relevant to the DACH expansion thesis.
• CANCOM: German-headquartered IT services provider with a broad portfolio of managed services, cloud, and workplace solutions; particularly relevant given Groupe Factoria's DACH expansion via DITCON and similar multi-domain workplace approach.
• Computacenter: UK-headquartered European IT services company providing workplace, cloud, and managed services to enterprise customers across Europe; broader portfolio than Groupe Factoria but overlapping customer base and similar enterprise sales motion.
• SCC: European IT services company providing managed services, workplace solutions, and document management; broader portfolio and infrastructure focus, but with an overlapping enterprise customer base in the French and broader European market.

Regional players

• ALSO Group: Swiss-headquartered European IT distribution and services company with managed services and cloud offerings; operates across DACH and Benelux, providing a regional comparison for Groupe Factoria's Switzerland and Germany expansion markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/groupe_factoria
• Facebookfacebook.com/FactoriaGroupe
• LinkedInlinkedin.com/company/groupe-factoria
• Instagraminstagram.com/factoriagroupe

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries44 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GROUPE FACTORIA