Medeo

What Medeo does

Medeo is a Canadian telemedicine and patient engagement platform operated by QHR Technologies, itself a subsidiary of Loblaw Companies Ltd. The product is a patient-facing application available on iOS, Android, and the web that enables secure messaging, online appointment booking, video visits, and cloud-based health document storage, alongside a "My Care Circle" feature that extends access to caregivers and family members. Access is gated by an email invitation from a healthcare provider, and provider enrollment requires use of the Accuro Engage electronic medical record, creating a tightly coupled distribution and interoperability dependency on the QHR platform.

The underlying technology is a standard telemedicine stack: secure messaging with file and photo exchange, a scheduling module with automated reminders, video conferencing, and a document vault (formerly Medeo Plus, now free under the name Medeo Documents). The platform does not expose a public API or SDK, does not disclose AI/ML capabilities, and is offered free to patients, indicating a freemium consumer model where revenue is generated indirectly through healthcare provider subscriptions to Accuro Engage rather than direct patient payments.

The go-to-market is a B2B2C model in which Canadian healthcare providers serve as the distribution channel, inviting their own patients to the platform. Marketing relies on app store presence (4.7/5 on Apple App Store), provider referrals, and the company's website for onboarding support. The company is privately held within the Loblaw corporate structure, has 11-50 employees, is headquartered in Kelowna, Canada, and operates exclusively in the Canadian market with no disclosed geographic expansion or external funding events.

Name

Medeo

Legal name

Medeo

Website

https://medeohealth.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Medeo is a Canadian telemedicine platform offering secure messaging, online booking, video visits, and health document storage to patients invited by their healthcare providers, operating as a subsidiary of QHR Technologies within Loblaw Companies Ltd.

Ownership category

akta.pro rank

Product category

Telemedicine Software

NAICS

Offices of Physicians, Mental Health Specialists (621112), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

Keywords

• Telemedicine software
• Patient messaging
• Online booking
• Video consultations
• Health document storage

Headquarters

HQ city

Kelowna

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Patient Platform Access: Medeo provides its patient-facing platform free of charge to patients. The platform connects to healthcare providers who use the Accuro Engage EMR system, suggesting a B2B2C model where revenue is derived from healthcare provider subscriptions rather than direct patient payments.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Medeo is a telemedicine software platform that connects Canadian patients with their own existing healthcare providers for secure messaging, online appointment booking, and video visits. The platform integrates with the Accuro Engage EMR system so that patients can communicate with the clinic where they are already registered, rather than being routed to a third-party provider network. Supporting modules include Medeo Documents (formerly Medeo Plus) for secure storage of health records and My Care Circle for caregiver participation.

Product overview

Medeo is a unified telemedicine software platform designed for Canadian patients and healthcare providers. The core offering combines patient messaging, online appointment booking, and video visits into a single connected care experience. Key modules include Medeo Documents (free document storage for health records, formerly Medeo Plus) and My Care Circle (a free feature enabling patients to invite family members or caregivers to participate in their healthcare management). Patients must receive an email invitation from their clinic to activate their account, and the platform requires healthcare providers to use Accuro Engage (EMR system).

Differentiator

Problem solved

Functional benefit

Products and services

• Medeo Telemedicine software platform for Canadian patients and the clinics that serve them, combining secure patient-provider messaging, online appointment booking, and video visits. Access requires the patient to receive an email invitation from a clinic using Accuro Engage EMR.
• Medeo Documents Secure cloud storage within the Medeo account for healthcare documents including care cards, vaccination records, and lab results. Previously offered as the paid Medeo Plus add-on, now available at no cost.
• My Care Circle Free Medeo feature that lets patients invite friends, family, or caregivers to participate in their health activities, including viewing appointments, booking on the patient's behalf, joining message threads, and joining video appointments.

Quantifiable outcome

• Users report saving travel time
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• QHR TechnologiescoreTechnology or IntegrationMedeo is developed and operated by QHR Technologies, a Canadian healthcare technology company. QHR Technologies provides the Accuro EMR system which healthcare providers must use for patients to access Medeo. QHR Technologies is part of Loblaw Companies Ltd.
• Loblaw Companies Ltd.minorOthersLoblaw Companies Ltd. is the parent company of QHR Technologies, which owns and operates Medeo. This represents a corporate ownership relationship rather than a strategic partnership.
• Accuro EngagecoreTechnology or IntegrationAccuro Engage is the provider-facing EMR platform that integrates with Medeo. Healthcare providers must be using Accuro Engage for their patients to access and use Medeo's patient-facing features. This integration ensures seamless data flow between provider and patient interfaces.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Telus Health: Telus Health operates one of Canada's largest virtual care platforms (TELUS Health MyCare / Akira), offering video visits, messaging, and booking to Canadian patients — directly comparable to Medeo's DTC virtual care model and target market.
• Maple: Maple is a Canadian DTC virtual care platform offering 24/7 access to doctors via messaging, video, and booking. It targets the same Canadian patient demographic as Medeo with overlapping primary care virtual visit functionality.
• Dialogue: Dialogue is a Canadian virtual care platform offering messaging, video consultations, and booking primarily through employer-sponsored plans. While its primary GTM is employer-led, it overlaps with Medeo on patient-provider virtual care experiences for Canadian patients.
• Livecare: Livecare is a Canadian telehealth platform providing secure video consultations, messaging, and appointment scheduling to patients and providers — overlapping with Medeo's core patient-provider virtual care features.
• Tia Health: Tia Health is a Canadian virtual care marketplace connecting patients with Canadian doctors via messaging and video, owned by Well Health Technologies. It overlaps with Medeo on online booking, secure messaging, and video visit functionality for Canadian patients.
• Akira by TELUS: Akira (now part of TELUS Health) provides Canadian patients with messaging-based virtual primary care, online booking, and video visits — directly comparable to Medeo's patient-facing virtual care experience.
• EQ Care: EQ Care is a Canadian virtual care provider offering video visits, messaging, and online booking to patients and employers — comparable to Medeo in patient-facing virtual care functionality within the Canadian market.

Broad incumbents

• Well Health Technologies: Well Health is a large Canadian digital health operator running a network of clinics and telehealth platforms (e.g., Tia Health, VirtualClinic+). It serves the same Canadian patient population as Medeo across multiple virtual care brands.
• Babylon Health (eMed): Babylon (now eMed) is a global telehealth platform offering AI-enabled virtual primary care, symptom triage, and provider consultations. While international in scope, it competes broadly with Medeo in primary care virtual care delivery models.
• CloudMD: CloudMD is a Canadian digital health platform offering telehealth, EHR-integrated virtual care, and wellness programs to patients and employers. It overlaps with Medeo on virtual primary care and provider-integrated patient platforms in Canada.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/medeo
• Facebookfacebook.com/medeoapp
• LinkedInlinkedin.com/company/medeo

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medeo