RiverStar
RiverStar is a privately held Illinois-based software company founded in 1993 that provides cloud-based workflow automation and population health platforms for healthcare practices, community-based agencies, and contact centers, distributed via direct enterprise sales and channel partners.
- Company typePrivate
- Founded1993
- HeadquartersWheaton, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What RiverStar does
RiverStar is a privately held software company founded in 1993 and headquartered in Lake Zurich, Illinois, that develops cloud-based workflow automation and customer interaction platforms for two primary verticals: healthcare practices and community-based agencies, and contact centers. The company operates a platform-plus-modules architecture anchored by the Whole Person Care Platform, which enables population health management across behavioral health, social determinants of health (SDOH), substance use, and dementia care coordination, and complemented by modules including Physicians with Vision (a dedicated behavioral health screening sub-brand), Community Care Hub, Campaign Manager, Reporting Engine, Application Management, and Appointment Scheduler. For contact center customers, RiverStar offers a Unified Agent Desktop that integrates with leading cloud contact center platforms NICE inContact and Five9, along with scheduling, campaign, and reporting modules. The underlying technology is a cloud-based rapid development framework (RiverStar Studio) with API-first integration architecture, designed for custom workflow development without traditional software development cycles.
RiverStar generates revenue through three streams: subscription-based software solutions (annual, quote-based enterprise pricing), professional services for custom integration and workflow development using the RiverStar Studio framework, and managed application hosting of customer-built web applications. The company employs 11-50 people and pursues a hybrid go-to-market combining direct enterprise field sales (consultative, demo-driven engagement) with channel partnerships through technology integrators (NICE inContact via CXExchange marketplace, Five9) and resellers (Altus, EPIC Connections, EarthBend). Named customers include Detroit Community Care Network, Jackson Care Hub, Michigan 2-1-1, Tactical Demographic Systems, Appriss, TLC Associates, Westmed, and Helping Hands Reentry Outreach Center. Leadership consists of CEO Bob Fike (40+ years telecom/contact center industry experience including Bell Labs, AT&T, Ameritech, and Bellcore), CTO Randy Meacham (25 years customer service technology consulting), and Director of Health and Community Initiatives Tom Page (20+ years in the nonprofit 2-1-1 sector).
RiverStar firmographics
Firmographics- Name
- RiverStar
- Legal name
- RiverStar
- Website
- https://riverstar.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RiverStar is a privately held Illinois-based software company founded in 1993 that provides cloud-based workflow automation and population health platforms for healthcare practices, community-based agencies, and contact centers, distributed via direct enterprise sales and channel partners.
- Ownership category
- akta.pro rank
RiverStar industry classification
Industry- Product category
- Healthcare and Contact Center Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
- akta.pro secondary industries
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Patient Self-Service Portal for Scheduling & Management (HLACADAK)
Keywords
Where RiverStar is headquartered
LocationHeadquarters
- HQ city
- Wheaton
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
RiverStar business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Solutions: Cloud-based software platforms sold to healthcare practices, community agencies, and contact centers. Solutions are provided as configurable applications with recurring value through billable services they enable.
- Professional Services: Custom development and consulting services for specialized integration points and workflow customization using RiverStar Studio tool.
- Application Hosting: Hosting of web applications developed by customers or professional services team on behalf of customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
RiverStar product offering
Product offeringCore offering
RiverStar develops cloud-based software solutions for whole person population health and contact center operations. Its platform enables healthcare practices and community-based agencies to coordinate behavioral health, social determinants of health, substance use, and dementia care while generating reimbursable billable services. For contact centers, the company delivers a Unified Agent Desktop, automated appointment scheduling, campaign management, and dynamic reporting tools that streamline agent workflows and improve operational efficiency.
Product overview
RiverStar develops a platform-plus-modules architecture for whole person population health and contact centers. The core Whole Person Care Platform enables healthcare practices and community-based agencies to address behavioral health, social determinants of health, substance use, and dementia care. Key modules include Physicians with Vision (behavioral health screening), Community Care Hub (care coordination), Campaign Manager (patient communications), Reporting Engine (KPIs and analytics), Application Management (program automation), and Appointment Scheduler. For contact centers, RiverStar offers Unified Agent Desktop, Appointment Scheduler, Campaign Manager, and Reporting Engine. These products work together seamlessly or as standalone tools, helping improve operational efficiencies, increase revenue, and drive customer loyalty.
Differentiator
Problem solved
Functional benefit
Brands
- Physicians with Vision: A cloud-based platform for healthcare practices to screen for behavioral health issues and substance use disorders, helping providers achieve better care, improved outcomes, and stronger bottom line.
Products and services
- Whole Person Care Platform
Quantifiable outcome
- Increase agent productivity by 35%
- +7 more outcomes
Companies that use RiverStar
Customer profileNamed customers11 records
Segments2 records
Ideal customer profiles2 records
RiverStar technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature8 records
RiverStar partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- NICE inContactcoreRiverStar maintains a technology partnership with NICE inContact, integrating tightly with the inContact Cloud Contact Center Platform to create a single workspace for seamless customer interaction management, providing agents with all necessary information in one central view. RiverStar is listed on the NICE inContact CXExchange marketplace.
- Five9coreRiverStar integrates with Five9, a leading provider of cloud contact center software, to help transform contact centers into customer engagement centers of excellence.
- AltusminorAltus is a reseller partner offering cloud-based Business Voice, Unified Communications and Contact Center solutions. They bring RiverStar technology to their client base addressing business communications needs.
- EPIC ConnectionsminorEPIC Connections is a call center consulting firm and reseller partner specializing in optimizing workforce, operations and technology to result in improved customer experiences. They resell RiverStar solutions.
- EarthBendminorEarthBend has been distributing IT solutions and telephony peripherals to channel partners since 1993. They provide RiverStar technology solutions while upholding high standards of service, support and quality.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
RiverStar competitors and assessment
Company assessmentDirect peers
- Health Catalyst: Health Catalyst provides population-health management and value-based-care analytics platforms, including care-management and care-coordination workflows, directly overlapping with RiverStar's Whole Person Care Platform and Community Care Hub.
- Arcadia: Arcadia builds population-health and care-management analytics with care-coordination capabilities for provider and community-based organizations, competing for similar SDOH and population-health initiatives as RiverStar.
- Bamboo Health (formerly Collective Medical): Bamboo Health offers real-time care-coordination, behavioral-health, and referral-management networks that compete with RiverStar's Community Care Hub in connecting community-based organizations and providers.
- Innovaccer: Innovaccer provides a healthcare data platform with care-management, SDOH, and population-health modules, competing with RiverStar's care-coordination and behavioral-health screening offerings.
- Unite Us (incl. NowPow / Aunt Bertha / Findhelp): Unite Us and its SDOH/care-navigation brands (including former NowPow and Aunt Bertha / Findhelp) provide coordinated-care networks and closed-loop referral platforms that overlap directly with RiverStar's Community Care Hub and SDOH screening use cases.
Broad incumbents
- Genesys: Genesys is a large CCaaS incumbent offering agent desktop, workforce engagement, and journey orchestration that competes broadly with RiverStar's Unified Agent Desktop and contact-center module suite.
- NICE Ltd. (incl. NICE inContact / CXone): NICE is both a RiverStar technology partner (CXExchange marketplace) and a broad CCaaS incumbent whose expanding native agent-desktop and AI capabilities compete with RiverStar's contact-center modules.
- Talkdesk: Talkdesk is a cloud CCaaS vendor with healthcare-specialized solutions (Talkdesk Healthcare Experience Cloud) that overlap with RiverStar's contact-center and patient-engagement modules.
Emerging players
- Socially Determined: Socially Determined is a focused SDOH analytics and care-coordination vendor targeting the same behavioral-health and social-care workflows that RiverStar's Whole Person Care and Community Care Hub address.
- Lightbeam Health Solutions: Lightbeam Health delivers population-health management and care-coordination tooling with SDOH capabilities, competing for the same value-based-care buyers that adopt RiverStar's Whole Person Care Platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RiverStar social profiles
Digital presenceRiverStar financial estimates
Financial estimateRevenue estimate
Valuation estimate
RiverStar leadership team
Management profileNumber of profiles
Profiles4 records
RiverStar funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RiverStar M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RiverStar
What does RiverStar do?
RiverStar develops cloud-based software solutions for whole person population health and contact center operations. Its platform enables healthcare practices and community-based agencies to coordinate behavioral health, social determinants of health, substance use, and dementia care while generating reimbursable billable services. For contact centers, the company delivers a Unified Agent Desktop, automated appointment scheduling, campaign management, and dynamic reporting tools that streamline agent workflows and improve operational efficiency.
Is RiverStar a public or private company?
RiverStar is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was RiverStar founded?
RiverStar was founded in 1993. It employs 11 to 50 people.
Where is RiverStar based?
RiverStar is headquartered in Wheaton, United States, in the North America region.
How does RiverStar make money?
Three revenue lines are on record. Software Solutions are the primary driver. The others are professional Services and application Hosting.
Who are RiverStar's main competitors?
Direct peers on record are Health Catalyst, Arcadia, Bamboo Health (formerly Collective Medical), Innovaccer and Unite Us (incl. NowPow / Aunt Bertha / Findhelp). Broad incumbents are Genesys, NICE Ltd. (incl. NICE inContact / CXone) and Talkdesk. Emerging players are Socially Determined and Lightbeam Health Solutions.
Does RiverStar have an API?
No public API is recorded for RiverStar.
What industry is RiverStar in?
RiverStar's product category is Healthcare and Contact Center Software. Its primary akta.pro industry code is HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows), with a secondary code of HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 541511 and its SIC code is 7370.