EarthBend
EarthBend is a privately held Sioux Falls-based cloud communications and IT distribution company operating three divisions (EarthBend360 UCaaS/CCaaS, EarthBend Distribution VAD, and Clear2there IoT) that sells cloud phone, contact center, and smart premises solutions to SMBs, enterprises, channel partners, and service providers across North America.
- Company typePrivate
- Founded1981
- HeadquartersSioux Falls, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What EarthBend does
EarthBend, LLC is a privately held information technology and cloud communications company headquartered in Sioux Falls, South Dakota, that traces its origins to 1981 and operates three distinct business divisions from a single headquarters at 2904 W Russell St. The company's core technology platform is EarthBend360 Elevate, a cloud-native suite delivered as UCaaS and CCaaS: Elevate UC provides a unified phone system with mobile and desktop apps, HD video conferencing (OnlineMeeting), team chat, and ShareSync file backup with 2GB per user and Bitdefender-powered ransomware protection; Elevate Contact Center is offered in three tiers (Express, Pro, Elite) adding inbound voice queues, omnichannel (chat, email, SMS), skills-based routing, customizable IVRs, QA evaluation, and custom CRM integrations; and Elevate Extend is the integration layer connecting communications into Microsoft, Google, Salesforce, Slack, and NetSuite. The Elevate voice network is backed by a 99.999% financially-backed uptime SLA using redundant East/West Coast data centers.
EarthBend makes money through three primary revenue streams: (1) recurring per-user UCaaS subscriptions billed monthly with unlimited domestic long distance and no CAPEX requirements; (2) recurring monthly CCaaS subscriptions across the Express/Pro/Elite tiers; and (3) value-added distribution of IT solutions and telephony peripherals to channel partners, operated continuously since 1993 through EarthBend Distribution and a 24/7 e-commerce storefront. A fourth stream, professional services for implementation, deployment, and support, supplements the recurring base. The go-to-market combines direct enterprise field sales (with dedicated demo/quote motions), a channel/VAR partner network (including Intermedia Solutions as a named channel partner), and an e-commerce storefront targeting SMB and individual buyers. Clear2there, the third division, adds IoT-based video surveillance, access control, smart business automation, and smart farm solutions, marketed to service providers who resell the VCAS-based platform to end customers.
The customer base spans small-to-medium businesses migrating from legacy premises-based phone systems, larger enterprise organizations requiring scalable multi-site communications, value-added resellers sourcing through EarthBend Distribution, and service providers offering Clear2there smart premises services. EarthBend serves customers across the United States, Canada, and Puerto Rico, with no claimed global footprint. The company has grown organically and through three completed acquisitions (DataNet CommSource from Mitel in 2013, SDN Communications' phone/data and cloud contact center division in 2016, and Clear2there in April 2017), while divesting its value-added reseller division to High Point Networks in August 2017 to concentrate on cloud services.
EarthBend firmographics
Firmographics- Name
- EarthBend
- Legal name
- EarthBend, LLC
- Website
- https://earthbend.com
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- EarthBend is a privately held Sioux Falls-based cloud communications and IT distribution company operating three divisions (EarthBend360 UCaaS/CCaaS, EarthBend Distribution VAD, and Clear2there IoT) that sells cloud phone, contact center, and smart premises solutions to SMBs, enterprises, channel partners, and service providers across North America.
- Ownership category
- akta.pro rank
EarthBend industry classification
Industry- Product category
- Cloud Communications
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where EarthBend is headquartered
LocationHeadquarters
- HQ city
- Sioux Falls
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
EarthBend business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- UCaaS/Cloud Communications Subscription: Recurring subscription revenue from cloud-based unified communications services (Elevate UC) billed on a per-user flat rate basis with unlimited domestic long distance.
- CCaaS/Contact Center Subscription: Recurring subscription revenue from cloud contact center solutions (Elevate Contact Center Express, Pro, Elite) with tiered feature sets.
- Value-Added Distribution: Revenue from distributing IT solutions, telephony peripherals, and technology gear to channel partners (VARs) since 1993.
- Professional Services: Implementation, deployment, and support services for cloud communications and contact center solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Elevate UC - Standard cloud UC platform |
| Subscription | Monthly | Elevate Contact Center Express |
| Subscription | Monthly | Elevate Contact Center Pro |
| Subscription | Monthly | Elevate Contact Center Elite |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
EarthBend product offering
Product offeringCore offering
EarthBend delivers cloud-based unified communications (UCaaS) and contact center (CCaaS) solutions through its EarthBend360 Elevate platform, providing cloud phone systems, mobile and desktop apps, video conferencing, team chat, file backup, and integrations with Microsoft, Google, and Salesforce. The company complements its cloud services with a value-added distribution business (EarthBend Distribution) that supplies IT solutions and telephony peripherals to channel partners, and a smart premises/IoT division (Clear2there) offering video surveillance, access control, and automation solutions.
Product overview
EarthBend operates as a multi-division technology company offering cloud communications and collaboration solutions. The core product portfolio consists of the EarthBend360 Elevate platform with two main products: Elevate UC (Unified Communications as a Service) providing cloud-based phone systems, mobile/desktop applications, video conferencing (OnlineMeeting), team chat, and file backup (ShareSync); and Elevate Contact Center (Contact Center as a Service) available in three tiers (Express, Pro, Elite) offering voice, chat, and email omnichannel capabilities. Elevate Extend provides integrations with Google, Microsoft, and Salesforce. Supporting divisions include Clear2there (video surveillance, access control, and IoT solutions) and EarthBend Distribution (value-added distribution of IT and telephony products since 1993).
Differentiator
Problem solved
Functional benefit
Brands
- Elevate UC: Cloud-based unified communications and collaboration platform enabling users to be more mobile, productive and share ideas and content through a single system.
- Elevate Contact Center
- Elevate Extend
- ShareSync
- Elevate OnlineMeeting
- Clear2there
- Viewbiquity Cloud Application Suite (VCAS)
Products and services
- EarthBend360 Elevate UC Cloud-based Unified Communications as a Service (UCaaS) platform that integrates business phone systems, mobile and desktop applications, HD video conferencing (OnlineMeeting), screen sharing, team chat, voicemail, file backup (ShareSync), and fax into a single solution for SMB and enterprise customers. Delivered on a flat per-user monthly subscription with unlimited domestic long distance and no upfront hardware CAPEX.
- EarthBend360 Elevate Contact Center Contact Center as a Service (CCaaS) platform providing omni-channel customer interactions with customizable call flows, voice/chat/email/SMS queues, real-time insights, dynamic notifications, historical reporting, and supervisor tools. Available in Express, Pro, and Elite tiers to address small teams through enterprise-grade deployments.
- Clear2there Smart Premises Platform (Viewbiquity Cloud Application Suite / VCAS) IoT platform for video surveillance, access control, smart business and smart farm automation, and remote monitoring, powered by the Viewbiquity Cloud Application Suite (VCAS). Adopted by hundreds of U.S. service providers to deliver smart premises services to their end customers.
- EarthBend Distribution Value-added distribution business unit supplying IT solutions and telephony peripherals to channel partners (VARs) with nationwide pricing, technical support, and 24/7 online ordering via the EarthBend storefront. Operates alongside EarthBend360 cloud services.
Quantifiable outcome
- Up to 50% savings on monthly phone bills compared to traditional phone service
- +6 more outcomes
Companies that use EarthBend
Customer profileSegments4 records
Ideal customer profiles4 records
EarthBend technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature7 records
EarthBend partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor, core and moderate.
- High Point NetworksminorEarthBend finalized sale of its value-added reseller division to High Point Networks in August 2017, positioning EarthBend to focus on cloud services.
- Intermedia SolutionscoreChannel partner reselling EarthBend360 Elevate Unified Communications and Elevate Contact Center solutions to end customers.
- Clear2therecoreClear2there is a division of EarthBend established in 2003, providing smart automation and security solutions including video surveillance, access control, and IoT platforms. Adopted by hundreds of service providers in the U.S.
- Microsoft (Office 365, Teams, Outlook)coreElevate UC integrates with Microsoft Office 365, Microsoft Teams, and Outlook for productivity and collaboration workflows.
- Google (G Suite)coreElevate UC integrates with Google G Suite for contact synchronization and productivity.
- SalesforcecoreElevate UC integrates with Salesforce CRM for screen pops, call logging, and customer data access.
- SlackmoderateElevate UC integrates with Slack for team collaboration and communication workflows.
- NetSuitemoderateElevate UC integrates with NetSuite for business application integration.
- YealinkmoderateEarthBend offers Yealink phones as part of their cloud phone system solution, preconfigured for seamless operation with Elevate service.
- BitdefendermoderateShareSync file backup solution includes built-in anti-malware and antivirus protection from Bitdefender.
Scale indicators7 records
Recent moves7 records
Expansion highlights5 records
EarthBend competitors and assessment
Company assessmentDirect peers
- RingCentral: RingCentral is a leading UCaaS and CCaaS vendor offering cloud-based phone, messaging, video, and contact center solutions to SMB and enterprise customers - directly comparable to EarthBend's Elevate UC and Elevate Contact Center product portfolio.
- 8x8: 8x8 provides unified communications and contact center as a service with integrated cloud telephony, team messaging, and video - closely overlapping EarthBend360's Elevate UCaaS and Elevate CCaaS offerings.
- Five9: Five9 is a pure-play CCaaS provider delivering cloud contact center software with intelligent routing, omnichannel, and AI capabilities - directly competing with EarthBend's Elevate Contact Center Express, Pro, and Elite tiers.
- Nextiva: Nextiva offers UCaaS and contact center solutions targeted at SMBs with VoIP, video collaboration, and CRM integrations - directly overlapping EarthBend's Elevate UC platform and SMB go-to-market focus.
- Vonage (Vonage Business): Vonage provides cloud communications, UCaaS, and contact center APIs and applications for SMB and enterprise - a direct functional peer to EarthBend's UCaaS/CCaaS portfolio and channel distribution model.
Broad incumbents
- Mitel: Mitel is a broader incumbent in business communications offering cloud, hybrid, and on-premises UC solutions, plus contact center. EarthBend acquired Mitel's DataNet CommSource distribution arm in 2013, making Mitel both a historical partner and a competitor across UCaaS.
- Microsoft (Teams/Teams Phone): Microsoft Teams Phone and Operator Connect provide embedded calling inside Microsoft 365, which EarthBend's Elevate platform integrates with. As a broad incumbent with bundled calling, Microsoft represents a major competitive threat to standalone UCaaS providers.
- Zoom (Zoom Contact Center): Zoom has expanded from video conferencing into Zoom Phone, Zoom Contact Center, and Zoom Workplace, becoming a broad UCaaS/CCaaS incumbent that competes for the same cloud communications budgets EarthBend targets.
Emerging players
- Dialpad: Dialpad delivers AI-powered UCaaS and CCaaS with native voice intelligence - an emerging competitor with overlapping cloud communications and contact center functionality, particularly in mid-market AI-enabled segments.
- Talkdesk: Talkdesk is a cloud contact center vendor with AI-driven automation and vertical-specific solutions. It competes with EarthBend's Elevate Contact Center in mid-market and enterprise omnichannel deals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
EarthBend social profiles
Digital presenceEarthBend financial estimates
Financial estimateRevenue estimate
Valuation estimate
EarthBend leadership team
Management profileNumber of profiles
Profiles1 record
EarthBend subsidiaries and ownership
Company hierarchySubsidiaries1 record
EarthBend funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
EarthBend M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about EarthBend
What does EarthBend do?
EarthBend delivers cloud-based unified communications (UCaaS) and contact center (CCaaS) solutions through its EarthBend360 Elevate platform, providing cloud phone systems, mobile and desktop apps, video conferencing, team chat, file backup, and integrations with Microsoft, Google, and Salesforce. The company complements its cloud services with a value-added distribution business (EarthBend Distribution) that supplies IT solutions and telephony peripherals to channel partners, and a smart premises/IoT division (Clear2there) offering video surveillance, access control, and automation solutions.
Is EarthBend a public or private company?
EarthBend is a private company. It is classified as unknown and is currently operating.
When was EarthBend founded?
EarthBend was founded in 1981. It employs 11 to 50 people.
Where is EarthBend based?
EarthBend is headquartered in Sioux Falls, United States, in the North America region.
How does EarthBend make money?
Four revenue lines are on record. UCaaS/Cloud Communications Subscription is the primary driver. The others are CCaaS/Contact Center Subscription, value-Added Distribution and professional Services.
Who are EarthBend's main competitors?
Direct peers on record are RingCentral, 8x8, Five9, Nextiva and Vonage (Vonage Business). Broad incumbents are Mitel, Microsoft (Teams/Teams Phone) and Zoom (Zoom Contact Center). Emerging players are Dialpad and Talkdesk.
Does EarthBend have an API?
No public API is recorded for EarthBend.
What industry is EarthBend in?
EarthBend's product category is Cloud Communications. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 51821 and its SIC code is 7385.