Smart Systems Technology

What Smart Systems Technology does

Smart Systems Technology (SST) is a privately held B2B software and services company headquartered in Greensburg, Pennsylvania, with a second office in Tucson, Arizona, and a remote-first workforce of 11–50 employees across the United States. The company traces its origins to Industrial Research Services, founded circa 2004 in Pittsburgh, Pennsylvania as a research consultancy supporting industrial manufacturers; it was acquired by Michelangelo Celli (CEO of The Cornucopia Group) around 2012–2013 and repositioned around a "Human-Centered Synchronization Platform." Today SST operates as a subsidiary-controlled entity under The Cornucopia Group with no disclosed external institutional funding.

SST's product architecture is built around three core offerings layered on top of patented infrastructure: VHOS (Virtual Human Operating System), an orchestration framework that monitors full process flow — context, state, steps, exceptions — and routes tasks between humans and tools; Current, an automated data workflow platform providing real-time synchronization across CRM, inbox, calendar, forms, and accounting systems; and Spherie, an agentic AI that handles high-volume process work with context-aware human handoffs. Underlying these are two granted US patents (State-Based Data Synchronization, December 2023; Reflection Architecture) and a Process Abstraction Layer (PAL) that decouples business logic from specific applications. The company serves customers across manufacturing, legal/criminal defense, healthcare, finance, recruiting, engineering, investigation, and government verticals — primarily in North America — with documented outcomes such as a 50% reduction in automation costs versus prior Zapier deployments, 15% top-line growth at a $10M engineering firm during the pandemic, and 52% growth at a recruiting firm over 16 months.

SST generates revenue through four streams: tiered subscriptions on the Current platform ($75/month Starter, $150/month Professional, custom Enterprise with 12-month SLAs), hourly professional services ($160/hour, sold in 25- or 50-hour blocks), managed services delivered through VHOS with human Specialists embedded in client processes, and implementation/consulting engagements (Map It Now process mapping workshops and custom solution design). Its go-to-market is consultative and enterprise-led via a structured five-step onboarding (Meet & Greet Call, Deep Dive Demo, Map It Now, Customized Proposal, 12-month SLA), supported by content marketing (whitepapers on criminal justice and child welfare), webinars co-hosted with Duquesne University SBDC, and a formalized partner ecosystem (Salesforce, Clio, plus referral, integration, and technology partners).

Name

Smart Systems Technology

Legal name

Smart Systems Technology

Website

https://smartsystemstechnology.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Smart Systems Technology provides a patented Human-Centered Synchronization Platform (VHOS orchestration, Current data workflows, and Spherie agentic AI) for North American enterprises across manufacturing, legal, healthcare, finance, and government verticals, replacing disconnected manual processes with real-time human-in-the-loop automation.

Ownership category

akta.pro rank

Product category

Workflow Automation & Data Synchronization Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Process automation platform
• Data synchronization software
• Workflow orchestration platform
• Integration middleware
• Human-in-the-loop automation

Headquarters

HQ city

Pittsburgh

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Subscription Plans (Current Platform): Tiered subscription model with Starter ($75/month), Professional ($150/month), and Enterprise (custom pricing) tiers. Includes workflow executions, concurrent executions, active workflows, and varying support levels.
2. Development Support: Hourly consulting and development hours available in blocks. 25 hours for $3,750, 50 hours for $7,200. Also offered as add-on bundled support hours at discounted rates.
3. Managed Services: Ongoing managed services through VHOS platform with human specialists. Includes demand creation, customer relationship management, data refinement, and operational support tailored to client needs.
4. Implementation & Consulting: Process mapping workshops, implementation services, and consulting for system integration and workflow design. Includes Map It Now sessions and custom solution design.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Smart Systems Technology sells a Human Synchronization Platform for B2B clients, centered on its patented State-Based Data Synchronization architecture. Its core products are VHOS (Virtual Human Operating System) for process orchestration, Current for automated data workflows, and Spherie as an agentic AI for high-volume process work, delivered alongside managed and professional services to unify disconnected CRMs, BPMs, and data systems for enterprise and government customers.

Product overview

Smart Systems Technology offers a unified Human Synchronization Platform built around three core products: VHOS (Virtual Human Operating System) as the orchestration framework, Current as the automated data workflow platform, and Spherie as the agentic AI for high-volume process work. These core products are powered by patented State-Based Data Synchronization technology and a Process Abstraction Layer (PAL) that abstracts business logic from individual apps. The platform is delivered alongside a suite of services including Data Automation, Workflow Automation, Human Automations, Data Synchronization, Data Contextualization, App Integrations, Data Visualization, and Security. Specialized vertical solutions address criminal defense practices and general business operations. The company targets government agencies, growing businesses, and service-based teams with a human-centered approach that amplifies rather than replaces human workers.

Differentiator

Problem solved

Functional benefit

Brands

• Current: An automated data platform that restores rhythm, clarity, and control to business operations through workflow automation and data synchronization.
• VHOS (Virtual Human Operating Systems)
• Spherie

Products and services

• VHOS (Virtual Human Operating System) Flagship orchestration framework that watches the full process flow — context, state, steps, exceptions — and coordinates both people and systems, intelligently routing tasks between humans and tools for natural workflows. For enterprise and government organizations seeking human-centered process orchestration.
• Current (Automated Data Platform)

Quantifiable outcome

• 50% reduction in automation costs (vs. previous Zapier solution)
• +4 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability7 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Integration & Implementation PartnerscoreImplementation/ SI/ Consulting PartnerExperts who help clients stitch together multiple systems and workflows across departments. Part of the strategic partner ecosystem for delivering human-centered automation solutions.
• Referral & Affiliate PartnerscoreChannel Partner/ Reseller/ DistributorTrusted advisors who believe SST can help their clients gain more control and clarity in their operations. Help refer qualified leads to SST's solutions.
• Technology PartnerscoreTechnology or IntegrationSoftware companies and platforms that integrate with SST's Virtual Human Operating System (VHOS) or benefit from patented data synchronization and workflow automation. Includes CRMs, ERPs, and industry-specific platforms.
• Strategic ConsultantscoreStrategic or Co-development PartnerBusiness transformation specialists looking to embed automation without erasing the human touch. Collaborate with SST on client implementations and solution design.
• Duquesne University SBDCminorStrategic or Co-development PartnerPartnership with Duquesne University Small Business Development Center for in-person workshops. Co-hosted 'Strengthen Your Data-to-Revenue Relationship' workshop for small to mid-sized business leaders.
• SalesforcecoreTechnology or IntegrationSST is a Salesforce-certified partner. Implements Current's unique reflection architecture to facilitate seamless, real-time data communication between Salesforce and other critical platforms for clients.
• CliocoreTechnology or IntegrationLegal case management platform integrated with Salesforce for investigation company client. SST provides comprehensive webhook robustness ensuring systems remain perfectly in sync.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• Clari: Clari is a revenue operations / sales process automation platform that overlaps SST's CRM and sales workflow use cases (Salesforce-centric, pipeline visibility); different core wedge but adjacent category.
• Syncari: Syncari is explicitly named in SST's product comparison table as a target it positions against; both play in the data synchronization / unified data ops category with adjacent automation capabilities.
• n8n: n8n is a source-available workflow automation tool popular with technical buyers; it represents the developer-led alternative to SST's consultative delivery model in the same workflow category.

Direct peers

• Make (formerly Integromat): Make is a visual automation platform with similar SaaS-to-SaaS workflow use cases as Current; it competes at lower price points and represents the same SMB/mid-market buyer evaluating alternatives to Zapier.
• Celigo: Celigo is a mid-market integration platform with pre-built flows and an integrator marketplace; it overlaps SST in the same customer profile (mid-market businesses needing CRM/ERP sync) and competes on speed-to-value.
• Workato: Workato is an enterprise integration and workflow automation platform with a similar recipe-based orchestration model; it competes head-on with VHOS/Current for mid-market and enterprise integration deals.
• Zapier: Zapier is the dominant SMB workflow automation platform and is explicitly named by SST as a comparison target — SST's Current platform is positioned as a superior alternative with state-based sync rather than brittle step-based triggers.
• Tray.ai: Tray.ai is a general automation platform for integrating SaaS apps with composable workflows; it targets the same enterprise integration buyer as SST and competes on similar API and iPaaS grounds.

Broad incumbents

• MuleSoft (Salesforce): MuleSoft is Salesforce's enterprise integration platform and the incumbent SST would most often displace in Salesforce-centric enterprise accounts; broader portfolio but overlapping API-led connectivity use cases.
• Boomi: Boomi is a broad enterprise iPaaS with a long-standing integration catalog; it competes with SST in larger accounts and has a wider ecosystem, but SST's human-in-the-loop framing targets a different buyer narrative.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Systems Technology