Rockport Technology Group

What Rockport Technology Group does

Rockport Technology Group, Inc. (DBA: NorthPoint Domain) is a privately held managed service provider (MSP) founded in 2002 by Tom Moore and headquartered in Salem, New Hampshire. The company delivers integrated business technology services to small and mid-sized businesses (SMBs) primarily across the New England region, positioning itself as a single-source vendor spanning networking, cloud infrastructure, cybersecurity, unified communications, and physical building systems. Its portfolio is organized into four pillars: Managed IT Services (IT support, cybersecurity, disaster recovery as a service, staff augmentation, and dark web monitoring), Professional Services (network/system engineering, website design and hosting, unified communications, and security/compliance), Cloud Services (hosted VoIP, cloud migration to AWS/Azure/Office 365, cloud management, and website hosting), and Building Services (audio visual including Zoom installations, structured cabling, Avigilon-based physical security, and server/data center relocation).

The underlying technology stack is built almost entirely on third-party partner platforms — Barracuda, Palo Alto Networks, Avigilon, AWS, Microsoft, Cisco, 3CX, Avaya, Datto, TierPoint, Snom, and HP — which Rockport integrates, deploys, and manages for clients rather than developing proprietary IP. Revenue mechanics blend recurring monthly managed services subscriptions with project-based professional services and one-time building/relocation engagements; pricing is quote-based and not publicly disclosed. The company sells primarily through direct outreach, its website, and customer referrals, with a long-tenured client base evidenced by testimonials dating engagements back to 2007. No APIs, SDKs, or productized software are offered; there are no disclosed apps, patents, trademarks, or AI/ML capabilities.

Name

Rockport Technology Group

Legal name

Rockport Technology Group, Inc.

Website

https://rockporttech.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Rockport Technology Group is a New Hampshire-based managed service provider founded in 2002 that delivers integrated IT, cloud, cybersecurity, communications, and building technology services to small and mid-sized businesses in the New England region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industry

Cable Assemblies & Patch Cords (Copper/Fiber) (HDAFALAF)

Keywords

• Managed IT services
• Cloud migration
• Cybersecurity solutions
• Unified communications
• Structured cabling

Headquarters

HQ city

Salem

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services providing ongoing IT support, cybersecurity, disaster recovery, and staff augmentation. Return value for IT investment through team-based help desk and network support services.
2. Professional Services: Project-based services for network design, security implementation, website design, unified communications, and security compliance. One-time engagements for specific technical initiatives.
3. Cloud Services: Hosted VoIP, cloud migration, cloud management, and website hosting services. Recurring subscription model for hosted services plus project-based migration services.
4. Building Services: Physical infrastructure services including audio visual solutions, structured cabling, physical security systems, and server/data center relocation. Project-based implementation services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Rockport Technology Group is a managed service provider delivering integrated business IT services including managed IT support, cybersecurity, disaster recovery, cloud migration, hosted VoIP, unified communications, network engineering, and physical building services (cabling, AV, access control). The company operates as a single-source technology partner for small to mid-sized businesses, combining ongoing managed services with project-based professional engagements across the desktop, data center, phone system, and physical access control stack.

Product overview

Rockport Technology Group is a managed service provider (MSP) offering an integrated portfolio of IT services for small to mid-sized businesses. The company operates a unified platform-plus-services model combining Managed IT Services (IT Support, Cyber Security, Disaster Recovery/DRaaS, Staff Augmentation, and Dark Web Monitoring), Professional Services (Network and System Engineering, Website Design & Hosting, Unified Communications, Security and Compliance), Cloud Services (Hosted VoIP, Cloud Migration Services to Azure/AWS/Office 365, Cloud Management, Website Hosting), and Building Services (Audio Visual including Zoom installations, Structured Cabling, Physical Security via Avigilon, Server and Data Center Relocation). Founded in 2002 and headquartered in Salem, NH, the company positions itself as a single-source partner for all business technology needs from the desktop to the data center.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive recurring IT management offering combining help desk support, network management, cybersecurity, disaster recovery, and staff augmentation for small to mid-sized businesses that lack dedicated internal IT teams.
• Professional Services Project-based certified engineering services covering network and system design, web design and hosting, unified communications, and security and compliance for enterprises.
• Cloud Services Hosted VoIP, cloud migration to Azure/AWS/Office 365, ongoing cloud management, and website hosting delivered as recurring and project-based cloud engagements.
• Building Services Design, implementation, and management of physical building technology including audiovisual solutions, structured cabling, physical access control/video surveillance, and server and data center relocation.
• Dark Web Monitoring Continuous 24/7/365 threat intelligence service that scans for compromised credentials and reports identified exposures, with the company reporting over 80,000 compromised emails identified daily.

Quantifiable outcome

• Reports 80,000 compromised emails daily for dark web monitoring services

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Partnerships

Six partnerships are on record, tiered core.

• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partner for cloud migration and management services. Rockport specializes in on-prem data center to AWS migrations.
• 3CXcoreTechnology or IntegrationVoIP communications partner providing hosted phone system solutions. Rockport offers 3CX-based hosted VoIP services.
• Palo Alto NetworkscoreTechnology or IntegrationCybersecurity partner providing next-generation firewall and advanced threat protection solutions.
• AvigiloncoreTechnology or IntegrationPhysical security platform partner offering unified video management, access control, and intrusion management solutions.
• MicrosoftcoreTechnology or IntegrationTechnology partner providing cloud productivity solutions. Rockport specializes in Exchange to Office 365 migrations.
• DattocoreTechnology or IntegrationBusiness continuity and disaster recovery solutions partner for DRaaS services.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• CMIT Solutions: CMIT Solutions operates a franchise-based managed IT services network serving SMBs with managed IT, cybersecurity, and cloud services, comparable to Rockport's local MSP offering.
• Dataprise: Dataprise is a national managed services and cybersecurity provider offering managed IT, cloud, and unified communications for SMB and enterprise clients, comparable to Rockport's regional MSP model.
• Ntiva: Ntiva is a managed IT services provider serving SMB and mid-market clients with managed IT, cloud, cybersecurity, and unified communications services, directly comparable to Rockport's core MSP offering.
• Mainstreet IT Solutions: Mainstreet IT Solutions is a managed IT services provider focused on SMB clients with bundled IT support, cloud, and cybersecurity offerings, comparable to Rockport's vertical focus.
• Kelser Company: Kelser is a managed IT and cybersecurity provider serving mid-market and SMB clients in the Northeast U.S., directly comparable to Rockport's New England regional focus.
• Charles IT: Charles IT is a regional MSP serving small to mid-sized businesses with managed IT, cybersecurity, and cloud services, comparable in scale and target customer to Rockport.

Broad incumbents

• Insight Enterprises: Insight is a global IT solutions integrator providing managed services, cloud, and hardware solutions, comparable in service breadth to Rockport's full IT stack offering.
• CDW Corporation: CDW is a large technology reseller and managed services provider covering IT hardware, cloud, and security for SMBs and mid-market, comparable to Rockport's vendor-partner model.
• SHI International: SHI is a large IT solutions and services provider offering managed services, cloud, and hardware procurement for SMB and enterprise, with overlapping capabilities to Rockport's full-stack IT services portfolio.

Others

• Datto (Kaseya): Datto, now part of Kaseya, provides backup, disaster recovery, and RMM/PSA platforms used by MSPs like Rockport to deliver managed services. It is a key technology enabler for Rockport's DRaaS offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/@Rockport_Tech
• Facebookfacebook.com/rockporttech

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rockport Technology Group