Airhost
Airhost is a privately held Japanese cloud-based hospitality management software provider that delivers an integrated PMS, channel manager, booking engine, smart check-in app (AirHost ONE), and AI-driven guest communication tools to hotels, vacation rentals, hostels, and ryokan across more than 15 OTA channels in Japan, Singapore, and wider Asia-Pacific.
- Company typePrivate
- Founded2015
- HeadquartersTokyo, Japan
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Airhost does
Airhost (株式会社エアホスト / Airhost Pte Ltd) is a privately held Japanese cloud-based hospitality management software company founded in 2015 by three entrepreneurs in Tokyo. The company provides an integrated hospitality management system (HMS) that combines a property management system (PMS), channel manager (site controller), booking engine, and guest-facing check-in application (AirHost ONE) into a single platform. Its core HMS synchronises inventory and pricing in real time across more than 15 OTAs, including Airbnb, Booking.com, Expedia, Agoda, Rakuten Travel, Jalan, Ctrip, Trip.com, HostelWorld, Vrbo, and Asian platforms such as Traveloka, tiket.com, AsiaYo and MakeMyTrip; Airhost holds Preferred+ status with Airbnb and seven consecutive years of Premier Partner status with Booking.com. The AirHost ONE module adds non-contact check-in via QR, tablet, mobile, and web; AI-powered identity verification with facial recognition; video chat authentication; and keyless entry through API integrations with six smart-lock brands. A native generative-AI Assistant handles OTA guest communication in Japanese, English, Chinese, and Korean. Customers range from individual homeowners with 1-5 rooms to enterprise hotel groups including H.I.S. Hotel Holdings (Henn-na Hotel, 41 hotels, 4,700 rooms).
The company's revenue model is a tiered per-room monthly SaaS subscription (HMS Lite/Pro/Premium at 2,000-3,000 JPY per room per month and AirHost ONE Basic/Pro/Premium at 1,000-2,000 JPY per room per month) supplemented by a quote-based direct booking engine (5,000 JPY base + 100 JPY per room per month), PCI DSS-compliant automated payment processing via Stripe and GMO fincode, and full-service property management outsourcing priced at 15-20% commission. Go-to-market combines digital self-serve onboarding for SMB operators, dedicated direct sales and free product demos for enterprise accounts, and an OTA partner channel that surfaces Airhost-enabled properties on partner platforms. Headcount is approximately 50 employees across offices in Tokyo (HQ) and Singapore, with operating geographies spanning Japan, Singapore, China, the Philippines, Vietnam, India, Taiwan, Indonesia, South Korea and the United States. The company does not disclose external funding rounds.
Airhost firmographics
Firmographics- Name
- Airhost
- Legal name
- Airhost Pte Ltd
- Website
- https://airhost.jp
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Airhost is a privately held Japanese cloud-based hospitality management software provider that delivers an integrated PMS, channel manager, booking engine, smart check-in app (AirHost ONE), and AI-driven guest communication tools to hotels, vacation rentals, hostels, and ryokan across more than 15 OTA channels in Japan, Singapore, and wider Asia-Pacific.
- Ownership category
- akta.pro rank
Airhost industry classification
Industry- Product category
- Hospitality Management Software
- akta.pro primary industry
- Remote Hosting & Guest Communications Management (THAMAKAC)
- akta.pro secondary industries
- Full-Service Vacation Rental Property Management (BPAJAIAA), Co-Host / On-the-Ground Operations & Guest Services (BPAJAIAI), New-Listing Onboarding, Setup & Launch Services (THAMAKAO), Remote Access, Guest & Temporary Credential Management (Airbnb/Short-Term Rental) (HSAHAEAF)
Keywords
Where Airhost is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices2 records
Markets served
Airhost business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription - PMS / HMS Software: Monthly subscription pricing per room for the AirHost HMS platform (site controller + PMS). Tiered into Lite, Pro, and Premium plans. Billed monthly with volume discounts for larger room counts. Minimum 3 rooms required.
- Guest Check-in App (AirHost ONE): Monthly subscription per room for the guest-facing check-in and upsell platform. Tiered into Basic, Pro, and Premium plans.
- Property Management Outsourcing Services: Full-service property management for vacation rentals and hotels. Revenue is generated through a commission on sales (15-20%) plus initial setup fees, interior design options, and administrative support fees.
- Booking Engine / Direct Reservations: Direct booking engine enabling zero-commission direct reservations. Revenue model includes monthly base fee plus per-room charges. Aims to reduce OTA commission dependency for property operators.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | HMS Lite: Up to 10 rooms — Core site controller and PMS functions |
| Subscription | Monthly | HMS Pro: Up to 20 rooms — Full Lite features plus integrations and advanced management |
| Subscription | Monthly | HMS Premium: Up to 50 rooms — Full Pro features plus automation and owner reporting |
| Subscription | Monthly | AirHost ONE Basic — Pre check-in only |
| Subscription | Monthly | AirHost ONE Pro — Tablet/mobile check-in, photo ID verification, upsell |
| Subscription | Monthly | AirHost ONE Premium — AI verification, video chat, CRM, visitor upsell |
| Other | Multi-year contract | Property Management Outsourcing — Commission-based |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Airhost product offering
Product offeringCore offering
Airhost provides a cloud-based, all-in-one Hospitality Management System (AirHost HMS) that combines a Property Management System, channel manager, and booking engine for hotels, vacation rentals, hostels, and guesthouses. The platform is paired with AirHost ONE, a guest-facing application enabling contactless check-in, AI-powered identity verification, keyless entry via IoT smart locks, and upselling. The company also offers a Property Management Outsourcing service for operators who want hands-off full-service management.
Product overview
Airhost provides an all-in-one hospitality management platform consisting of AirHost HMS (core unified property management system) integrated with specialized modules: Channel Manager (OTA inventory/rate management), Booking Engine (commission-free direct bookings), Automation Tools (auto-messaging, cleaning, payments), AI Assistant (generative AI guest communication), IoT Smart Lock Integration (automated keyless access), Payment Solutions (PCI DSS-compliant processing), and Property Management Service (outsourced operations). The ecosystem also includes AirHost ONE, a guest-facing web app for contactless check-in/out, upselling, and service booking. The platform supports hotels, vacation rentals, hostels, and guesthouses with integrations across 20+ OTAs, multiple smart lock brands, payment processors, and third-party PMS systems.
Differentiator
Problem solved
Functional benefit
Products and services
- AirHost HMS (Hospitality Management System) All-in-one cloud-based property management system combining a Property Management System, channel manager, and booking engine. Manages reservations, guest messaging, check-in/out, cleaning, payments, and analytics from a single dashboard for hotels, vacation rentals, hostels, and guesthouses.
- AirHost ONE (Guest App) Guest-facing web app enabling contactless check-in, check-out, pre-registration, keyless entry, upselling, and service booking. Available in Basic, Pro, and Premium tiers for accommodation operators and their guests.
- Channel Manager (Site Controller) Centralized inventory and rate management for 20+ OTA channels. Prevents double bookings, synchronizes availability in real time, and enables dynamic pricing adjustments across Airbnb, Booking.com, Expedia, Agoda, Rakuten, Jalan, Ctrip, HostelWorld, and other OTAs.
- Booking Engine Commission-free direct booking website builder with multi-language support, mobile optimization, coupon creation, Google Analytics integration, and real-time inventory sync with AirHost HMS.
- AI Assistant Generative AI chatbot natively integrated with AirHost HMS and ONE that understands reservation data, handles OTA messages across channels, provides 24/7 multilingual support, and generates contextual responses based on booking context and conversation history.
- Property Management Outsourcing Service Full-service property operation outsourcing including listing optimization across OTAs, dynamic pricing, guest communication, cleaning coordination, and revenue reporting. Operated on a 15-20% sales commission basis.
- IoT Smart Lock Integration API integrations with 6+ smart lock brands (RemoteLOCK, KEYVOX, Keycafe Smartbox, LINKEY PLUS, Baycom Smart Lock, KEY STATION, KEY→Po) enabling automatic PIN code generation, keyless entry, and remote access management based on reservation data.
- Payment Solutions
Quantifiable outcome
- Front desk staff workload reduced to approximately 30% of previous levels (UBIQS case study)
- +4 more outcomes
Companies that use Airhost
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles3 records
Airhost technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration44 records
AI capability10 records
Feature5 records
Airhost partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and minor.
- CHILLNN (Chillnn Inc.)coreCHILLNN provides a next-generation booking experience focused on brand storytelling and emotional guest connection. The integration with AirHost HMS enables reservation data to sync in real-time, allowing properties to maintain their brand identity while leveraging automated inventory and rate management. CHILLNN also supports experience-based plans and gift certificates.
- skyticket (Adventure Co., Ltd.)coreskyticket is a major Japanese online travel agency covering flights, hotels, car rentals, buses, and ferries. The API integration enables AirHost HMS users' inventory and rates to be automatically distributed to skyticket's large domestic traveler user base, expanding reach to customers booking comprehensive travel packages.
- 一休.com (Ikkyu.com)core一休.com is a premium hotel and ryokan booking site targeting luxury-oriented domestic and international travelers. Integration enables AirHost HMS properties to be listed on both 一休.com and Yahoo! Travel. Combined with AirHost ONE's smart check-in, this enables a premium guest experience from booking to check-out.
- tripla (tripla Inc.)coretripla provides tripla Book, a booking engine focused on increasing direct bookings and reducing OTA commissions. Integration with AirHost HMS enables centralized inventory and pricing management, along with Google Hotel Ads integration for enhanced marketing.
- Rakuten Oyado (formerly Vacation Stay)coreRakuten Oyado operates a vacation rental booking platform with 100,000+ registered rooms in Japan. API integration syncs room inventory, rates, availability, and guest messages in real-time between AirHost and Rakuten Oyado.
- GMO Epsilon (fincode by GMO)corefincode by GMO is a comprehensive payment processing service. Integration enables automated payment collection, refund management, and settlement processing for AirHost HMS users. Supports diverse payment scenarios from booking to checkout with high security standards.
- StripecoreStripe is a globally trusted online payment platform. Integration enables automated authorization, settlement, refund processing, and fraud detection for OTA and direct bookings. No monthly fees; 3.6% per transaction. Supports major cards (VISA, Mastercard, JCB).
- KEY→Po (Miwa Lock Co., Ltd.)coreKEY→Po is a time-limited key delivery system from Japan's leading architectural lock manufacturer (No.1 market share). API integration with AirHost HMS enables automatic issuance and management of time-limited PIN codes valid only during the guest's booking period. No door modification required for installation.
- KEYVOX (Blockchain Lock Co., Ltd.)coreKEYVOX provides an integrated access rights management platform for IoT smart locks. Integration enables automatic PIN code issuance linked to reservations, automatic updates on booking changes or cancellations, and centralized key management dashboard. Offers cloud-based plans starting at 500 JPY/month.
- LINKEY PLUS (Yu M I Co., Ltd.)coreLINKEY PLUS is a mobile app-based smart lock system. Integration enables guests to use their smartphones as keys, with fine-grained access permissions, access logs, and automatic lock/unlock functionality. Supports NFC, PIN, and physical key backup.
- RemoteLockcoreRemoteLock provides Wi-Fi smart locks enabling cloud-based guest access management. Integration with AirHost enables automatic PIN code issuance, real-time access monitoring, and remote door management from the AirHost dashboard.
- Incharge7 (JTB Business Innovators)coreIncharge7 is a widely adopted PMS in the Japanese hotel industry provided by JTB Business Innovators. Integration allows Incharge7 users to use AirHost ONE for guest check-in, upsell, and payment solutions, combining industry-standard PMS with innovative guest-facing tools.
- Assist (Story Hotel Story Ryokan Assist / Shinan Kotsu)coreAssist is a comprehensive management system for traditional Japanese ryokan and resort hotels. API integration enables AirHost ONE's smart check-in, room service ordering, and upsell features to complement Assist's core hotel management capabilities.
- TAP (TAP Inc.)coreTAP provides hotel management systems used by 1,500+ properties and 250,000+ rooms across Japan. API integration enables TAP users to leverage AirHost ONE for contactless check-in, upsell, and payment processing, targeting the 1,500+ TAP properties.
- Google (Google Vacation Rentals & Google Hotels)coreGoogle Vacation Rentals and Google Hotels display property listings and direct booking links in Google Search and Maps. AirHost HMS integration syncs real-time inventory and pricing to Google, enabling properties to appear in search results and receive direct bookings with zero commission.
- HostelWorldcoreHostelWorld is one of the world's largest hostel booking platforms, serving 170+ countries. Integration enables AirHost users to list on HostelWorld's global network, reaching backpackers and budget-conscious travelers internationally.
- Baycom Smart Lock (Hankyu Hanshin Toho Group)coreBaycom provides electronic lock systems nationwide in Japan through the Hankyu Hanshin Toho Group. PIN codes are automatically issued via AirHost API. Hardware uses subscription model from 1,903 JPY/device/month with 4-year minimum contract. Includes nationwide maintenance support.
- Singapore Tourism Board (STB)minorSingapore Tourism Board awarded Airhost the EVA-Ready certification in 2022, recognizing the company's facial recognition technology and EVA (automated immigration) integration for supporting Singapore's smart tourism initiatives.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Airhost competitors and assessment
Company assessmentDirect peers
- Guesty: Global all-in-one property management platform for short-term rentals combining PMS, channel manager, guest communication, and payment tools. Closest international functional analog to Airhost's HMS and is the primary global competitor for multi-property vacation rental operators.
- Hostaway: Cloud-based vacation rental management software with channel manager, PMS, websites, and automation tools targeting property managers with 5+ listings. Direct overlap with Airhost's mid-market and enterprise HMS offering.
- Mews: Cloud-native hospitality PMS for hotels, hostels, and alternative accommodations, including channel manager, booking engine and automation. Competes with Airhost HMS in the hotel and hostel segments.
- Cloudbeds: All-in-one hospitality management platform (PMS + channel manager + booking engine) serving hotels, hostels, and vacation rentals. Functionally overlapping with Airhost HMS across booking, distribution, and guest experience.
- 手間いらず (Temairazu): Leading Japanese channel manager and revenue-management SaaS for hotels and vacation rentals, widely used in the Japan market. Direct domestic competitor for Airhost's channel manager and PMS positioning.
- ねっぱん (Neppan): Japanese OTA channel manager and PMS for vacation rentals and small hotels, integrated with major Japanese booking sites. Closest direct domestic competitor on channel management within the minpaku segment.
- iGMS: Vacation rental management software with channel manager, guest communication, automation and cleaning tools focused on Airbnb hosts and small managers. Overlaps with Airhost's individual and SMB HMS tiers.
Broad incumbents
- SiteMinder: Global hotel channel manager and commerce platform connecting 40,000+ hotels to 400+ booking channels. Overlaps with Airhost's channel manager and booking engine but skews toward traditional hotels rather than vacation rentals.
Emerging players
- Price Labs: Dynamic-pricing and revenue-management platform for short-term rentals. Integrated with AirHost HMS via API as a partner rather than a competitor; competes in the same customer wallet for pricing intelligence.
- Beyond Pricing: Data-driven dynamic pricing tool for vacation rental managers. Competes for the same revenue-management budget that Airhost HMS Premium targets, and is increasingly being bundled into HMS offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Airhost social profiles
Digital presenceAirhost compliance and trust
Trust signalCompliance1 record
Airhost financial estimates
Financial estimateRevenue estimate
Valuation estimate
Airhost leadership team
Management profileNumber of profiles
Profiles3 records
Airhost funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Airhost M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Airhost
What does Airhost do?
Airhost provides a cloud-based, all-in-one Hospitality Management System (AirHost HMS) that combines a Property Management System, channel manager, and booking engine for hotels, vacation rentals, hostels, and guesthouses. The platform is paired with AirHost ONE, a guest-facing application enabling contactless check-in, AI-powered identity verification, keyless entry via IoT smart locks, and upselling. The company also offers a Property Management Outsourcing service for operators who want hands-off full-service management.
Is Airhost a public or private company?
Airhost is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Airhost founded?
Airhost was founded in 2015. It employs 1 to 10 people.
Where is Airhost based?
Airhost is headquartered in Tokyo, Japan, in the Asia region.
How does Airhost make money?
Four revenue lines are on record. Subscription - PMS / HMS Software is the primary driver. The others are guest Check-in App (AirHost ONE), property Management Outsourcing Services and booking Engine / Direct Reservations.
Who are Airhost's main competitors?
Direct peers on record are Guesty, Hostaway, Mews, Cloudbeds, 手間いらず (Temairazu), ねっぱん (Neppan) and iGMS. SiteMinder is listed as a broad incumbent. Emerging players are Price Labs and Beyond Pricing.
Does Airhost have an API?
Yes. AirHost offers API integration capabilities including PMS/BE API package (初期費用: 100,000円, 基本料金: 5,000円 + 100円/部屋). The system supports API connections with various OTAs including Airbnb, Booking.com, Vrbo, Agoda, and Expedia. Third-party site controllers (ねっぱん, 手間いらず, らく通with) can also integrate with the system. The API enables real-time synchronization of reservation data, guest information, rates, inventory, and discount pricing across connected platforms. Developer documentation is at cloud.airhost.co/ja/accounts/sign_in.
What industry is Airhost in?
Airhost's product category is Hospitality Management Software. Its primary akta.pro industry code is THAMAKAC, Remote Hosting & Guest Communications Management, with a secondary code of BPAJAIAA, Full-Service Vacation Rental Property Management.