Toucan Tech Group

What Toucan Tech Group does

Toucan Technology Group LLC is a privately held managed IT services provider (MSP) headquartered in Brownsburg, Indiana, serving small and mid-sized businesses across the greater Indianapolis metro area (Brownsburg, Carmel, Fishers, Greenwood, Indianapolis, Plainfield). The company operates as a unified services portfolio rather than a packaged software vendor, delivering fully managed IT plans that bundle help desk support, 24/7 monitoring, automated patching, cybersecurity, cloud management, network design, and VOIP/communications into a single fixed monthly contract. Its "No Extra Fee Guarantee" pricing model eliminates per-incident and travel charges, positioning Toucan against the unpredictability of in-house IT staffing and competitor MSPs that bill variable fees.

The technology stack is assembled primarily through third-party partnerships rather than proprietary development: Huntress provides managed EDR, ITDR, SIEM, and security awareness training; Fortinet supplies firewalls, secure switching, and wireless WAN; Microsoft 365 is fully managed under Microsoft Solutions Partner credentials; and Kaseya/Datto (Platinum Global Partner) provides RMM and SaaS backup. Hardware procurement leverages distributor relationships (TD SYNNEX, D&H) with manufacturer partners including Lenovo, dynabook, Getac, Eaton, Lexmark, and Cisco/Sonicwall for networking and security. This partner-centric architecture lets a 1-10 person bench deliver enterprise-grade tooling to SMB customers who could not otherwise afford it.

Go-to-market is sales-led and regional. Toucan acquires customers through free on-site IT evaluations, website inquiries, community referrals, Indy Chamber networking, FDIC industry events, and content marketing via "The TOucan's Cable" blog. Revenue streams include recurring managed services subscriptions, hardware sales and leasing, project-based professional services, and VOIP subscriptions. Named customers span manufacturing (REGO-FIX), education (Kipp Indy Schools), real estate (Salesforce Tower), government (Washington Township), and professional services (Logical Organization, Thomas McHugh Company). Drew Callard is identified as President; the company is founder/management-owned with no disclosed institutional backing or funding history.

Name

Toucan Tech Group

Legal name

Toucan Technology Group LLC

Website

https://toucan.tech

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Toucan Technology Group is a privately held Indianapolis-area managed IT services provider delivering fully managed IT, cybersecurity, cloud, networking, and VOIP services on fixed monthly contracts to small and mid-sized businesses across six Indiana metro communities.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

akta.pro secondary industry

Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud management services
• Network infrastructure design
• IT help desk support

Headquarters

HQ city

Brownsburg

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Recurring): Comprehensive managed IT service contracts providing ongoing IT support, monitoring, security, and maintenance for a fixed monthly fee. Services include help desk support, cybersecurity, cloud management, and network maintenance.
2. Hardware Sales and Leasing: Sale and leasing of business-class computers, laptops, routers, docking stations, firewalls, and other IT equipment. Flexible procurement options with lease-to-purchase available.
3. Project-Based Services: One-time services including network design, Wi-Fi site surveys, cloud migration, security audits, and technology consolidation projects.
4. Communication/VOIP Services: VOIP phone systems, elevator emergency call solutions, and communication infrastructure services including Fortivoice Enterprise Phone Systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Toucan Technology Group provides fully managed IT services to small and mid-sized businesses in the greater Indianapolis metro area, bundling 24/7 monitoring, automated patching, help desk support, cybersecurity, cloud management, network design, VOIP communications, Microsoft 365 administration, and hardware procurement into fixed-fee monthly contracts with on-site technicians. The company also offers co-managed IT arrangements that supplement internal teams with tier 2 and tier 3 support, plus project-based services such as network design, Wi-Fi surveys, cloud migration, and security audits.

Product overview

Toucan Technology Group is a managed service provider (MSP) offering comprehensive, fully managed IT services as a unified service portfolio. The core offering centers on Managed IT Services, which encompasses Cybersecurity & Compliance, Cloud Solutions, Network Design & Management, Communication/VOIP, and Help Desk Support. These core services are delivered alongside a suite of add-on modules including Microsoft 365 & Licensing Management, Hardware Procurement & Leasing, AI Services, Incident Response, Wi-Fi Design, Employee Cybersecurity Awareness Training, Data Backup & Recovery, Software License Management, Co-Managed IT, Elevator Emergency Solutions, and various technical services (Serverless Environment Options, Guest Network Setup, Remote Staff Setup & Support, Software Deployment, and Policy Guidance). The company also resells hardware products including Getac rugged laptops and integrates partner products such as the Huntress Security Suite (EDR, ITDR, SIEM, Security Awareness Training) and Fortivoice Enterprise Phone System. All services are delivered as managed services rather than packaged software products, with flexible pricing and no nickel-and-diming guarantees.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Fully managed, all-inclusive IT services plan providing comprehensive security and IT infrastructure support including day-to-day help desk, 24/7 system monitoring, automated patching, and proactive maintenance, with fixed monthly pricing, designed for small to mid-sized businesses in Indiana.
• Cybersecurity & Compliance Proactive cybersecurity solutions and compliance support including endpoint detection and response (EDR), email security, phishing protection, ransomware recovery, employee security awareness training, and preparation for insurance audits and regulatory requirements such as HIPAA and PCI, targeted at Indiana SMBs.
• Cloud Solutions Cloud migration and management services helping Indiana businesses securely transition to and manage cloud or hybrid environments, optimizing for cost, performance, and alignment with business goals.
• Network Design & Management Design, implementation, and management of secure, high-performance networks that ensure uptime, scalability, and protection across an entire organization.
• Communication/VOIP Services Voice over IP phone systems including Fortivoice Enterprise Phone Systems with call forwarding, voice-to-text voicemail, group ringing, and direct inward dial, plus elevator emergency call solutions with Multi-WAN cellular/broadband/WiFi redundancy for NFPA 72 and HIPAA compliance.
• Help Desk Support Tiered help desk support services providing everything from basic password resets to complex vendor-related issues, with rapid response times and local technicians, targeted at SMBs needing remote and on-site IT support.
• Microsoft 365 & Licensing Management Full management of Microsoft 365 environments including licensing, security settings, and user support, making collaboration seamless and secure across customer teams.
• Hardware Procurement & Leasing Flexible equipment procurement and leasing options providing business-class hardware from laptops to firewalls without high upfront costs, including custom configurations, delivered via Toucan's Lenovo, Lexmark, dynabook, Getac, and Eaton partnerships.
• AI Services AI adoption and integration services helping businesses understand how AI can improve efficiency or monitor networks, including AI-powered chatbots for customer interaction and 24/7 response capabilities, and AI-generated content for business applications including images and written materials.
• Co-Managed IT Co-managed IT arrangements allowing businesses to supplement internal IT teams with Toucan's tier 2 and tier 3 support capabilities on a flexible, a-la-carte or retainer basis.

Quantifiable outcome

• Up to 60% cost savings compared to in-house IT staffing
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Partnerships

15 partnerships are on record, tiered core and minor.

• FortinetcoreTechnology or Integration · 16 April 2026Toucan is now a Fortinet partner and service provider. As a Fortinet partner, Toucan offers the complete Fortinet platform including firewalls, ethernet switching for secure networks, and secure wireless access networks (WAN). Fortinet has been refining their cybersecurity expertise for over 25 years.
• HuntresscoreTechnology or Integration · 18 February 2026Toucan Technology Group partnered with Huntress to provide managed cybersecurity services including Managed Endpoint Detection & Response (EDR), Managed Identity Threat Detection & Response (ITDR), Managed Security Information and Event Management (SIEM), and Managed Security Awareness Training. Huntress provides continuous protection and real-time threat detection and remediation products that evolve with cybercrime tactics.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner providing Microsoft 365 management, cloud services, and licensing optimization. Toucan fully manages Microsoft 365 environments including security settings and user support.
• Kaseya + DattocoreTechnology or IntegrationPlatinum Global Partner with Kaseya and Datto providing Remote Management and Monitoring (RMM) tools and SaaS protection for data backup and recovery services.
• Datto (SaaS Protection)coreTechnology or IntegrationPartners with Datto for SaaS protection and data backup services. Provides multiple daily backups in Datto's private cloud including Microsoft Teams' private and shared channels.
• LexmarkminorChannel Partner/ Reseller/ DistributorLexmark printer and imaging solutions partner for hardware procurement.
• dynabookminorChannel Partner/ Reseller/ Distributordynabook business laptop partner for hardware procurement and leasing.
• EatonminorChannel Partner/ Reseller/ DistributorEaton Authorized partner for power protection and UPS solutions.
• GetacminorChannel Partner/ Reseller/ DistributorGetac rugged laptop partner offering durable laptops for field workers and harsh environments, particularly the V110 model.
• VerizonminorChannel Partner/ Reseller/ DistributorVerizon partner for connectivity and telecommunications solutions.
• TD SYNNEXminorChannel Partner/ Reseller/ DistributorTD SYNNEX distributor partner for technology products and solutions.
• D&HminorChannel Partner/ Reseller/ DistributorD&H distributor partner for technology products.
• LenovominorChannel Partner/ Reseller/ DistributorLenovo business computer partner for hardware procurement.
• FDICminorStrategic or Co-development PartnerFDIC International event partner. Toucan exhibited at FDIC 2024 in Indianapolis Convention Center booth 2309, targeting municipalities and public safety organizations.
• Indy ChamberminorGTM or Marketing PartnerProud member of the Indy Chamber of Commerce providing local business networking and community engagement.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Intelligent Technical Solutions: ITS is a managed IT services provider focused on SMB clients with a comparable service portfolio (managed IT, cybersecurity, help desk, co-managed) and similar multi-region field service model.
• Coretelligent: Coretelligent provides managed IT, cybersecurity, and cloud services to SMB and mid-market clients with a similar co-managed offering and emphasis on regulated industries.
• CMIT Solutions: CMIT Solutions operates a national franchise of managed IT service providers serving SMBs with managed IT, cybersecurity, and cloud services—same buyer profile and service catalog as Toucan.
• Ntiva: Ntiva is a national managed IT and cybersecurity provider serving SMB and mid-market clients with a similar mix of help desk, security, cloud, and co-managed services—directly comparable business model and target customer.
• CompassMSP: CompassMSP is a managed services provider delivering IT support, cybersecurity, and cloud services to SMBs—a directly comparable service model and customer segment.

Broad incumbents

• ConnectWise: ConnectWise provides RMM, PSA, and cybersecurity platforms widely used by SMB-focused MSPs—directly comparable as the broader incumbent enabling the same managed IT delivery model.
• Kaseya: Kaseya is the RMM and cybersecurity platform provider (now owning Datto) on which Toucan builds its managed services. Comparable as the upstream platform incumbent serving the same MSP ecosystem.
• Fortinet: Fortinet is the cybersecurity platform vendor partnered with Toucan for firewalls, switching, and secure WAN—broad incumbent whose stack underpins Toucan's security offering.

Regional players

• Heartland Technology Group: Heartland Technology Group is a regional managed IT and cybersecurity provider serving Midwest SMBs with a similar fixed-fee model and field-service delivery.
• Datapoint (Indianapolis): Datapoint is an Indianapolis-based managed IT and office technology provider serving central Indiana businesses—same local market overlap and SMB focus as Toucan.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ToucanTechnologyGroup
• Xx.com/ToucanTO
• LinkedInlinkedin.com/company/toucan-tech

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toucan Tech Group