Altek Business Systems

What Altek Business Systems does

Altek Business Systems is a privately held, founder-led managed technology and multi-vendor print dealership serving mid-market and enterprise customers across eastern Pennsylvania and southern New Jersey from three offices (Telford PA headquarters, Lehigh Valley PA opened November 2025, and Cherry Hill NJ). Founded in 1991 by Ray and Cindy Derstine, the company has evolved from a copier/hardware reseller into a service-first provider that bundles hardware into broader managed engagements. Its core technology stack spans Managed IT & Cybersecurity (24/7 monitoring, penetration testing, and a Compliance as a Service offering across 13 regulatory frameworks), multi-vendor print management (Kyocera, Canon, Epson, Xerox, KIP hardware paired with PaperCut, MyQ, KCPS, and UniFlow software), DocuWare-based document management and workflow automation, and a cloud VoIP phone system with AI-powered transcription and sentiment analysis. Underlying infrastructure includes Azure-hosted remote monitoring, Microsoft 365, Salesforce, SharePoint, Google Drive, Dropbox, DocuSign, and Adobe integrations.

Revenue is generated across six streams: subscription-based Managed IT & Cybersecurity, subscription-based Managed Print Services, subscription-based VoIP telephony, subscription Document Management (DocuWare), one-time and lease hardware sales from four major OEMs, and project-based professional services. Pricing is quote-based with monthly billing cadences for recurring services and multi-year contracts for hardware; the company uses a direct field-sales model with dedicated regional Sales Managers in Pennsylvania and New Jersey, supported by inside IT Sales Specialists and Account Executives, and runs complementary community-driven demand generation (chamber memberships, clay shoots, volunteer events, blog/SEO, and earned media). It serves 14 verticals (banking, healthcare, legal, education, manufacturing, government, AEC, nonprofits, retail, senior living, worship, and others) and has demonstrated multi-decade customer tenures, a 4.9-star Google rating, and a Net Promoter Score placing it in the top 3% of companies in North America.

Name

Altek Business Systems

Legal name

Altek Business Systems

Website

https://altekimaging.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Altek Business Systems is a privately held managed technology and multi-vendor print dealership founded in 1991, serving mid-market and enterprise customers across eastern Pennsylvania and southern New Jersey with Managed IT & Cybersecurity, Managed Print, VoIP, and document management services.

Ownership category

akta.pro rank

Headquarters

HQ city

Telford

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT & Cybersecurity Services: Recurring monthly fees for managed IT services including proactive monitoring, 24/7 security surveillance, help desk support, data recovery, and technology planning. Includes Compliance as a Service (CaaS) for regulatory compliance support.
2. Managed Print Services: Ongoing management of print infrastructure including supply management, remote monitoring, maintenance, and optimization. Subscription-based model providing predictable monthly costs for print operations.
3. Print Hardware Sales: One-time sales of office printers, production print equipment, and wide format systems from manufacturers including Kyocera, Canon, Epson, and Xerox. Includes both outright purchase and leasing options.
4. VoIP Phone Systems: Cloud-based phone services with monthly subscription fees for voice communication, analytics, transcription, and application integration services.
5. Document Management Software: DocuWare implementation and ongoing subscription for cloud-based document management, workflow automation, and secure document storage and sharing.
6. Professional Services: Technology consulting, implementation, on-site support, and ongoing technical assistance from certified technicians and specialists.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Altek Business Systems provides managed IT and cybersecurity services, managed print services, document management solutions, and cloud-based VoIP phone systems to mid-market and enterprise clients. As a multi-manufacturer dealer for Kyocera, Canon, Epson, Xerox, and KIP, they sell and lease office printing, production print, and wide format hardware bundled with proactive fleet management and compliance support across 14 industry verticals.

Product overview

Altek Business Systems is a multi-manufacturer dealer offering a comprehensive portfolio of business technology solutions. The core offerings include Managed IT & Cybersecurity services with Compliance as a Service (CaaS) and penetration testing, VoIP Phone Systems with AI-powered analytics, and Print Technology solutions spanning office printing (Epson, Kyocera, Canon, Xerox), production print, and wide format printing. Document management is delivered through DocuWare, while print management solutions include PaperCut, MyQ, KCPS, and UniFlow. The company serves 14 industries including healthcare, finance, legal, education, manufacturing, and government with technology solutions across eastern Pennsylvania and southern New Jersey.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT & Cybersecurity Proactive managed IT services with 24/7 monitoring, dedicated local help desk support, data recovery, and technology planning for businesses in eastern Pennsylvania and southern New Jersey.
• Compliance as a Service (CaaS) Managed compliance solution bundling firewall, anti-malware, MFA, data encryption, backups, user training, and third-party security assessments to meet regulatory frameworks including CMMC, HIPAA, PCI DSS, ISO 27001, GDPR, SOC 1, SOC 2, NIST 800-171, CCPA/CPRA, SOX, GLBA, CJIS, and FINRA.
• Penetration Testing Third-party security assessment that simulates real-world cyberattacks to identify vulnerabilities in systems, networks, and applications before malicious actors can exploit them.
• VoIP Phone Systems Cloud-based Voice over Internet Protocol phone services with customizable automation, AI-powered sentiment analysis and transcriptions, Microsoft 365 and Salesforce integration, and 24/7 dedicated support.
• Business Printing Solutions Office and production print hardware sales and leasing from Epson, Kyocera, Canon, and Xerox including color and black & white multifunction printers, production print presses, and wide format systems.
• Printer Fleet Management Proactive printer fleet management with remote monitoring, automated supply management, after-hours software and security updates, and on-site maintenance visits, hosted securely in Microsoft Azure.
• Managed Print Services Advanced print management with automated supply ordering, remote monitoring, usage analytics, compliance controls, and user authentication for predictable monthly print costs.
• Wide Format Printing Large-format printing solutions from Canon, Epson, and KIP (including KIP 71G Series) for technical drawings, blueprints, signage, and displays in architecture, engineering, construction, and graphic design.
• Office Sustainability & Toner Recycling Eco-conscious services including toner recycling programs with Kyocera, Canon, Xerox, and Epson plus energy-efficient MFP model recommendations.
• DocuWare Document Management Cloud-based and on-premise document management and workflow automation for capturing, storing, securing, and sharing business information with automated workflows and digital approval routing.
• Print Management Solutions Cloud-based print management software including PaperCut, MyQ, KCPS, and UniFlow that tracks, controls, and secures printing across networks with secure print release, user authentication, and cost tracking.

Quantifiable outcome

• 27% annual savings for Univest Bank through managed print solutions
• +4 more outcomes

Named customers9 records

Segments11 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability2 records

Feature6 records

Partnerships

18 partnerships are on record, tiered core and strategic.

• KyoceracoreTechnology or Integration · 1 January 2025Premier Gold Status Dealer for Kyocera TASKalfa and ECOSYS series office printers. Kyocera provides advanced ceramic drum technology and energy-efficient hardware, recognized as Best In Class by BLI.
• EpsoncoreTechnology or Integration · 5 September 2024Epson office and production print solutions announced September 2024. Epson PrecisionCore inkjet technology with Heat-Free technology offers energy efficiency and low maintenance with up to 85% less energy consumption.
• DocuWarecoreTechnology or IntegrationDocuWare is a cloud and on-premise document management platform partner providing workflow automation, digital storage, and document routing capabilities integrated into Altek's service offerings.
• CanoncoreTechnology or IntegrationCanon office and production print solutions including imageRUNNER, imageCLASS, imagePROGRAF, and imagePRESS systems. Canon has been named most reliable brand by BLI year after year.
• XeroxcoreTechnology or IntegrationXerox production print solutions including PrimeLink and Versant series for high-volume, high-resolution output with advanced color management and job processing capabilities.
• PaperCutcoreTechnology or IntegrationPaperCut print management software tracks, controls, and secures printing across networks to reduce waste and improve cost management.
• MyQcoreTechnology or IntegrationMyQ workflow and print management solution enhancing security, user authentication, and productivity with cloud-based printing capabilities.
• KCPScoreTechnology or IntegrationKCPS secure cloud-based printing solution allowing users to print and scan documents from anywhere without on-premises servers.
• UniflowcoreTechnology or IntegrationCanon's integrated print and document management solution optimizing printing, scanning, and device security with cost tracking and user control.
• Galactic AdvisorsstrategicTechnology or IntegrationSecurity partnership for implementing rigorous security frameworks and ensuring total compliance. Provides dedicated on-site and remote technical support with quarterly strategic reviews.
• Microsoft 365coreTechnology or IntegrationIntegration with Microsoft 365 for VoIP services, unlocking advanced features and seamless functionality across landlines, mobile, and computers.
• SalesforcecoreTechnology or IntegrationCRM integration with Salesforce for VoIP phone services, enabling advanced communication features and customer data synchronization.
• SharePointcoreTechnology or IntegrationDocument management and print workflow integration with Microsoft SharePoint for seamless file sharing, scanning, and collaboration.
• Google DrivecoreTechnology or IntegrationCloud storage integration for document management and print workflows enabling easy scan, save, and share capabilities.
• DropboxcoreTechnology or IntegrationCloud storage integration for document management and print workflows enabling seamless file synchronization and sharing.
• DocuSigncoreTechnology or IntegrationDigital signing integration supporting advanced document processing and secure printing for compliant business operations.
• AdobecoreTechnology or IntegrationDocument processing and workflow integration with Adobe tools for advanced document handling and printing support.
• KIPcoreTechnology or IntegrationKIP wide format printing systems for technical drawings and blueprints, including KIP 71G Series for black 36-inch technical printing.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Xerox: Legacy print OEM and one of Altek's stated hardware partners, with a direct managed print services and digital services portfolio. Competes for the same mid-market document workflow wallet.
• Sharp Electronics Corporation: Office printer/MFP OEM offering direct managed services and a dealer channel. Comparable as a manufacturing partner competing with Altek's dealership model for SMB print and document workflows.
• Ricoh USA: Major printer/copier manufacturer with direct managed services, document management, and IT services capabilities. Comparable as a hardware-supplier partner to Altek and as a direct competitor in regional managed print deals.
• CDW Corporation: Large-scale IT product distributor and managed services provider with national reach. Competes with Altek on the IT hardware distribution and broader managed services side of the business.
• Konica Minolta Business Solutions USA: Global OEM that sells direct and through channel partners with extensive managed print and IT services portfolio. Competes with Altek via direct sales and competes for Altek's own dealer book of business as a manufacturer-supplier.
• Logicalis: Global managed services provider with a strong North American IT services practice. Comparable as a larger MSP whose scale and vendor partnerships could outbid Altek on enterprise-grade managed services opportunities.

Direct peers

• FlexPrint: National managed print services firm specializing in printer fleet management, MPS contracts, and document workflow. Comparable on the print hardware vendor-agnostic model and subscription-based MPS pricing.
• Atlantic Tomorrow's Office: Mid-Atlantic managed IT, managed print, document management, and VoIP provider covering NY/NJ/PA/CT. Most directly comparable to Altek on geography, multi-manufacturer approach, and bundled SMB service portfolio.
• Marco Technologies: Midwest-based managed IT, managed print, and cloud services provider serving SMB and mid-market customers. Directly comparable on the converged IT/print/cloud services offering and regional dealer footprint.
• Gordon Flesch Company: Upper-Midwest office technology dealer offering managed print, managed IT, document management, and unified communications. Closely mirrors Altek's multi-vendor dealer model and SMB/mid-market GTM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• YouTubeyoutube.com/channel/UC6pESmOcNPUiqdhBme4Ao7w
• Facebookfacebook.com/195053093917641
• LinkedInlinkedin.com/company/altek-business-systems
• Xx.com/AltekImaging

Compliance16 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Altek Business Systems