What Sagiss does

Sagiss is a Dallas-Fort Worth-based managed IT services provider (MSP) founded in 1997 by Karl Springer and Jim Lancaster and currently owned by Karl and Travis Springer. Operating from a single Irving, Texas headquarters with approximately 30 full-time, background-checked employees and no offshore or contract labor, Sagiss delivers managed IT, managed security, and managed cloud services to a base of more than 60 small and mid-sized business clients (5–300 employees) spanning over 100 locations nationwide.

The company's service portfolio rests on three pillars. Managed IT Services cover 24/7 helpdesk, network monitoring, software patching, IT asset management, and vCIO strategic planning. Managed Security Services deliver a multi-layered defense stack including firewalls, next-generation antivirus, vulnerability management, email security, end-user security training, password management, and backup/disaster recovery. Managed Cloud Services focus on Microsoft Azure and Microsoft 365 environments — Teams, SharePoint, OneDrive, Exchange — with Sagiss operating as a Microsoft Direct Cloud Solution Provider and Premier Support Agreement holder. Differentiating certifications include SOC 2 Type 2 (since 2019), MSPAlliance Cloud Verify (since 2019), MSP Cyber Verify Level 3 (2026), and Microsoft Solutions Partner/Gold status (2020); the firm has appeared on Cloudtango's MSP Select list for three consecutive years (2024–2026).

Sagiss monetizes via a hybrid pricing model: a fixed monthly fee covers proactive services (monitoring, maintenance, patching, strategic planning) while reactive support is billed hourly, explicitly contrasted by the company with the 'all-you-can-eat' per-user/per-device models used by competitors. Initial contract terms are 12 months, transitioning to month-to-month thereafter, with onboarding fees equal to one month's services. All revenue is generated through direct, consultative, relationship-driven sales — no channel partners or resellers — primarily targeting SMB and mid-market buyers in the DFW metro via local SEO, content marketing, and free IT assessments.

Name

Sagiss

Legal name

Sagiss Group, LLC

Website

https://sagiss.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Sagiss is a Dallas-Fort Worth-based managed IT services provider founded in 1997, delivering managed IT, security, and Microsoft cloud services to 60+ SMB and mid-market clients (~5–300 employees) across 100+ locations via ~30 full-time U.S. employees.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Other Computer Related Services (541519), Computer Systems Design and Related Services (54151)

SIC

Services-Management Services (8741)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Continuity for SaaS & Cloud Apps (M365/Salesforce Backup) (HDABAIAK), Cloud & SaaS Security Awareness (e.g., M365/Google Workspace) (EDABAGAG)

Keywords

• Managed IT services
• Managed security services
• Managed cloud services
• Microsoft 365 management
• VCIO consulting

Headquarters

HQ city

Irving

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Fully Managed): Sagiss provides fully managed IT services for businesses that outsource their entire IT function. Priced using a hybrid model: fixed monthly fee for proactive services plus hourly billing for reactive support. The initial contract term is 12 months, converting to month-to-month thereafter. Onboarding is a one-time fee equal to one month's services.
2. Co-Managed IT Services: Sagiss works alongside an internal IT team, managing specific functions while the client retains their own IT staff. Provides flexibility for companies with existing IT personnel who need additional support, expertise, or coverage.
3. Managed Security Services: Standalone or bundled security services including 24/7 monitoring, threat detection, employee training, email and web security, and compliance oversight. Often bundled with managed IT or sold as a separate subscription.
4. Managed Cloud Services: Cloud migration, management, and optimization services for Microsoft Azure and Microsoft 365 environments, including hybrid infrastructure setup, Teams, SharePoint, and OneDrive management.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Sagiss provides managed IT services, managed security services, and managed cloud services to small and mid-sized businesses (5–300 employees) primarily in the Dallas–Fort Worth metro area. Offerings include 24/7 helpdesk, network monitoring, backup and disaster recovery, multi-layered cybersecurity, and Microsoft Azure/Microsoft 365 management, delivered on a hybrid pricing model combining fixed monthly proactive fees with hourly reactive billing.

Product overview

Sagiss provides managed IT, cloud, and security services as a unified managed service provider (MSP) serving the Dallas-Fort Worth metro area since 1997. Their portfolio consists of three core service pillars: Managed IT Services (including service desk, network monitoring, vCIO strategic planning, and IT asset management), Managed Security Services (encompassing next-generation antivirus, vulnerability management, email security, end user security training, password management, backup and disaster recovery, and software patching), and Managed Cloud Services (focused on Microsoft Azure and Microsoft 365 platforms including Teams, SharePoint, OneDrive, and Exchange). Additional offerings include virtual CIO consulting and network documentation. The company operates on a hybrid pricing model combining fixed fees for proactive services with hourly billing for reactive support.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services (IT Support Services) Comprehensive managed IT services for SMB and mid-market clients in the Dallas-Fort Worth metro, including proactive support, 24/7 network monitoring, helpdesk, system maintenance, software patching, IT asset management, network documentation, and strategic IT planning. Delivered on a hybrid pricing model (fixed monthly proactive fee plus hourly reactive billing) with an initial 12-month contract term converting to month-to-month.
• Managed Security Services Multi-layered cybersecurity protection combining firewalls, endpoint security, next-generation antivirus, vulnerability management, email security, end-user security training, password management, backup and disaster recovery, and compliance oversight for SMB and mid-market clients. Often bundled with managed IT or sold as a separate subscription.
• Managed Cloud Services Cloud migration, management, and optimization services for Microsoft Azure and Microsoft 365 environments, including hybrid infrastructure setup, Microsoft Teams, SharePoint, OneDrive, and Exchange administration. Provides scalability, flexibility, and secure access to critical applications for SMB and mid-market clients.
• Virtual CIO (vCIO) Strategic Consulting Strategic IT leadership and consulting services that help business owners align technology investments with long-term growth goals, including IT roadmaps, technology planning, and vCISO oversight of cybersecurity posture. Sold alongside or as part of managed IT engagements for SMBs and mid-market companies.

Quantifiable outcome

• Reduction in service tickets and improved system stability for clients such as Harris, Finley & Bogle following Sagiss partnership
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MSP Alliance (MSPAlliance)coreTechnology or Integration · 10 September 2019MSPAlliance is a global industry association and accrediting body for cybersecurity, cloud computing, and managed services providers. Sagiss is a member and has earned the MSP Cloud Verify Program (MSPCV) certification and SOC 2 Type 2 audit through MSPAlliance. MSPCV is based on 10 control objectives of the Unified Certification Standard (UCS) and is the oldest certification program for cloud and MSPs, reviewed by governmental agencies across 5 continents.
• MicrosoftcoreTechnology or IntegrationSagiss is a Microsoft Gold Partner for Cloud Platform Services and a Direct Cloud Solution Provider (CSP), working directly with Microsoft rather than through a distributor. They hold a Premier Support Agreement guaranteeing support and escalation from Microsoft for both Sagiss and its clients. Sagiss deploys and manages Microsoft 365, Azure, Teams, SharePoint, OneDrive, and Exchange environments for clients.
• PollfishminorStrategic or Co-development PartnerSagiss partnered with Pollfish to conduct their 2026 Managed Security Report on AI phishing, surveying 500 U.S. desk-based workers. Pollfish provided the third-party survey platform for data collection.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Konica Minolta IT Services (All Covered): All Covered is the managed IT services division of Konica Minolta, offering managed cloud, security, and IT support at significantly greater scale across North America—competing with Sagiss for mid-market deals.
• Computex Technology Solutions: Computex is a national managed IT and cloud services provider serving SMB and mid-market customers with Microsoft-centric offerings—analogous service portfolio at larger scale than Sagiss.
• Shield Technology Partners: Shield Technology Partners is a managed IT services roll-up platform aggregating SMB-focused MSPs across the U.S., competing with Sagiss for both customers and as a potential acquirer of regional MSPs.

Direct peers

• CompassMSP: CompassMSP is a Texas-based managed IT and cloud services provider focused on SMB clients with Microsoft 365/Azure expertise, closely mirroring Sagiss's service mix and customer size tier.
• Integris: Integris is a managed IT services provider delivering Microsoft-centric managed cloud, security, and vCIO services to SMB and mid-market firms across multiple U.S. regions—comparable service portfolio and customer segment as Sagiss.
• CMIT Solutions of Dallas: CMIT Solutions is a national franchise MSP network offering managed IT, cybersecurity, and cloud services to SMBs; the Dallas franchise competes head-to-head with Sagiss for the same buyer profile.

Regional players

• ITSupport.com: ITSupport.com is an SMB-focused managed IT services firm in the Dallas-Fort Worth area delivering helpdesk, cloud, and security services—directly comparable customer base and offering to Sagiss.
• TekReach IT Solutions: TekReach is a Dallas-Fort Worth area MSP offering managed IT, cloud, and security services to small and mid-sized businesses, competing in the same local market as Sagiss.
• Datapath Consulting: Datapath Consulting is a managed IT services provider based in the Dallas-Fort Worth area serving SMBs with cloud, security, and outsourced IT support—directly overlapping Sagiss's core customer profile and geography.
• NetFusion (Dallas): NetFusion provides managed IT and network services to SMBs in the DFW metroplex, overlapping with Sagiss on managed services, cloud, and Microsoft 365 support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/SagissIT
• YouTubeyoutube.com/channel/UCSA3OlxuXUsPK6YBfEi4CGw
• LinkedInlinkedin.com/company/sagiss

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sagiss