the doctor

What the doctor does

The Doctor is a private, multi-specialty healthcare practice headquartered in West Hollywood, California, operating additional clinics in Downtown Los Angeles and Beverly Hills alongside a telehealth channel. Founded in 2015 under CEO Max Tselevich, the practice delivers integrated services spanning primary care, mental health (psychiatric medication management), sexual health, HIV prevention and treatment (PrEP, PEP), gender-affirming care, wellness programs (IV therapy, GLP-1 weight management), and aesthetics. The company serves individual consumers in the Los Angeles area, with an explicit focus on LGBTQIA+-affirming care marketed as "Q Care" and a non-judgmental, identity-aware positioning that differentiates it from traditional primary care providers.

The business operates on a hybrid revenue model. Reimbursement comes from in-network insurance billing across PPO, EPO, select HMO, Regal Medi-Cal, and Medicare plans, supplemented by a direct-pay subscription product called BetterCare—starting at $49/month for unlimited primary care plus psychiatry and $149/month for unlimited psychiatry—and by fee-for-service aesthetics, IV therapy, and GLP-1 weight management. Pricing is publicly disclosed, and BetterCare is positioned as HSA/FSA eligible and tax-deductible for self-employed individuals. Patient acquisition is direct-to-consumer, supported by self-serve online booking via book.thedoctor.me, an educational blog, and organic social channels (Instagram, Facebook).

The platform's primary technical differentiator is native Apple Health integration: patient lab results, medications, treatment plans, and visit notes sync directly to the patient's iPhone through Apple Health, eliminating a proprietary patient portal and embedding longitudinal records into a widely used consumer health surface. The practice reports 25,000+ patients served, a 4.6 Google rating, 98% patient satisfaction, and same-week appointment availability against a 67-day average LA wait for new psychiatry appointments. Headcount is 11–50 employees, no funding rounds are disclosed, and the company is privately held with no reported parent or institutional investor backing in the source data.

Name

the doctor

Website

https://thedoc.la

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

The Doctor is a Los Angeles-based private healthcare practice operating three clinics and telehealth, delivering integrated primary care, mental health, sexual health, HIV care, wellness, and aesthetics to individual consumers with an LGBTQIA+-affirming focus and a subscription membership option.

Ownership category

akta.pro rank

Product category

Outpatient Primary Care

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Retail & Walk-In Primary Care Clinics (HLAFAGAC)

akta.pro secondary industries

Integrated Primary Care in Behavioral Health Settings (HLAFAGAM), Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Primary care services
• Mental health services
• LGBTQ+ healthcare
• HIV prevention care
• Direct primary care

Headquarters

HQ city

West Hollywood

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Insurance Billing: In-network billing with PPO, EPO, select HMO plans, Regal Medi-Cal, and Medicare at their clinic locations.
2. BetterCare Membership: Direct primary care membership model at $49/mo providing unlimited doctor visits including primary care and psychiatry. No insurance required. HSA/FSA eligible and tax-deductible for self-employed individuals.
3. Aesthetics and Wellness Services: Fee-for-service aesthetic treatments and wellness programs including IV therapy, GLP-1 weight management, and cosmetic procedures.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

The Doctor is a modern outpatient medical practice that delivers primary care, mental health (psychiatry), sexual health, HIV prevention and treatment (PrEP/PEP), LGBTQIA+ affirming care, wellness (IV therapy, GLP-1 weight management), aesthetics, and gender-affirming care through three Los Angeles-area clinics (West Hollywood, Downtown LA, Beverly Hills) and a telehealth platform. Its flagship BetterCare membership offers unlimited primary care and psychiatry visits starting at $49/month as an insurance-free alternative, while insured patients can use PPO, EPO, select HMO, Medicare, or Regal Medi-Cal plans.

Product overview

The Doctor is a modern healthcare practice offering integrated primary care, mental health, wellness, sexual health, HIV care, and aesthetic services at locations in the Los Angeles area (West Hollywood, Downtown Los Angeles, Beverly Hills) and virtually. The core offering is a unified healthcare platform combining multiple specialties under one roof, supported by a subscription membership plan called BetterCare. Services are designed to be accessible, judgment-free, and LGBTQIA+-affirming, with same-day availability and no long wait times. The practice accepts PPO, EPO, select HMO, Medicare, and Medi-Cal insurance, and offers its own direct primary care alternative for uninsured patients.

Differentiator

Problem solved

Functional benefit

Brands

• BetterCare: Unlimited doctor visits membership plan starting at $49/mo, offering primary care + psychiatry including ADHD, anxiety, depression, annual physicals with unlimited visits at a flat price.

Products and services

• Primary Care Comprehensive everyday outpatient medical services including annual checkups, chronic disease management, acute care visits, laboratory work, prescription medications, and follow-up appointments, focused on preventive care for individual patients.
• Mental Health (Psychiatry) Psychiatric medication management for anxiety, depression, ADHD, sleep disorders, and mood conditions, with ongoing medication fine-tuning, symptom tracking, and adjustments to support brain health for adult patients.
• Wellness Programs Health and wellness services including IV vitamin therapy, GLP-1 weight management programs, nutrition guidance, and habit support, using laboratory testing and evidence-based approaches for sustainable health improvements.
• Sexual Health Services Comprehensive sexual health care including routine STI/STD testing, fast treatment options, partner testing, vaccinations, and follow-up laboratory work, provided discreetly and judgment-free.
• Q Care (LGBTQIA+ Healthcare) Identity-aware, sex-positive, pronoun-smart healthcare for queer, questioning, and all LGBTQIA+ identities, integrating primary care, sexual health, and mental health without requiring patients to translate or explain themselves.
• HIV Care, PrEP & PEP Modern HIV prevention and treatment services including treatment for HIV-positive patients to achieve undetectable status, PrEP (pre-exposure prophylaxis), and PEP (post-exposure prophylaxis), with pills, injectables, laboratory monitoring, and refills.
• Aesthetics & Beauty Treatments Fee-for-service facial and body aesthetic treatments using contemporary techniques and technologies for patients who want to look and feel their best.
• BetterCare Membership Direct primary care membership plan offering unlimited doctor visits starting at $49/month, including primary care and psychiatry covering ADHD, anxiety, depression, annual physicals, and unlimited visits with all providers; HSA/FSA eligible, tax-deductible for self-employed individuals, and LGBTQIA+ affirming.
• Gender-Affirming Care Hormone therapy and related services for gender-affirming care, supporting transgender and non-binary patients through their transition journey.
• Telehealth Virtual healthcare visits enabling patients to receive care remotely through video consultations for eligible primary care, mental health, and specialty services.

Quantifiable outcome

• 67 days average wait for new psychiatrist in LA vs. The Doctor sees patients within the same week
• +2 more outcomes

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

One partnership is on record.

• Apple HealthcoreTechnology or IntegrationApple Health integration allows patients to sync their complete health profile including labs, medications, and visit history directly to their iPhone. No separate patient portal required. Treatment plans, lab results, and notes are accessible with end-to-end encryption and patient-controlled access.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• One Medical (Amazon): Membership-based primary care practice offering same-day appointments, in-network insurance billing, and integrated virtual care. Closest direct competitor to The Doctor's BetterCare-plus-insurance hybrid model, operating across major U.S. metros including Los Angeles.
• Carbon Health: Hybrid primary care + urgent care chain with strong LA presence, app-driven booking, and multi-specialty services. Directly competes with The Doctor for tech-enabled, multi-specialty primary care patients in the LA market.
• Forward Health: Tech-forward direct primary care membership practice offering unlimited visits, integrated health data, and preventive focus. Comparable to The Doctor's BetterCare subscription model and tech-differentiation thesis.
• Folx Health: Virtual-first LGBTQIA+ focused healthcare platform offering primary care, hormone therapy, mental health, and sexual health. Direct competitor in the same LGBTQ+ niche with overlap in PrEP, gender-affirming care, and mental health.
• Plume: Virtual gender-affirming care provider offering hormone therapy and primary care to transgender and non-binary patients. Closely comparable to The Doctor's Q Care and gender-affirming service lines.
• Galileo Health: Multi-specialty primary care practice offering in-person and virtual care with an integrated care team model. Comparable to The Doctor's blended primary care + mental health + specialty approach.
• Parsley Health: Membership-based functional medicine practice combining primary care, nutrition, and wellness with a subscription model. Overlaps with The Doctor's wellness programs, IV therapy, and BetterCare subscription positioning.

Broad incumbents

• Included Health: Large virtual care and care-navigation platform with strong LGBTQ+ focus, offering primary care, mental health, and specialty services. Competes with The Doctor for LGBTQ+ patients seeking virtual-first care at national scale.

Emerging players

• Tia: Women's health-focused primary care membership practice offering integrated gynecology, primary care, and mental health. Comparable hybrid care model with similar identity-aware, community-driven brand approach.
• Rezilient: Virtual-first primary care clinic combining telehealth with on-demand local clinic access via partnered facilities. Comparable DTC telehealth-and-physical-hybrid delivery model, particularly for mental health access.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/thedoctor
• Xx.com/thedoctorla

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about the doctor