BigWave Software
BigWave Software provides a web-based field service management platform for organizations that dispatch technicians on-site to install and maintain distributed equipment. Founded in 2005, it serves retail IT, security, and B2B service companies with work order, scheduling, asset, and invoicing capabilities.
- Company typePrivate
- Founded2005
- HeadquartersFrisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What BigWave Software does
BigWave Software is a privately held, founder-owned SaaS company founded in 2005 by John Livermore and headquartered in the Dallas, Texas area (Frisco, per firmographics; exact HQ not publicly disclosed). It provides a web-based field service management (FSM) platform for organizations that dispatch technicians on-site to install and maintain equipment across distributed customer locations — spanning POS, security, networks, electrical, digital displays, and kiosks. The unified platform combines asset management, work order management, scheduling and assignment, rollout management, invoicing, document templates, and CRM-like customer/partner collaboration in a single browser-delivered system.
The core technology is a cloud-hosted SaaS built around the work order as the central entity, supporting custom fields per account, project-scoped configurations, global tags, auto-scheduling for preventive maintenance, and a REST API documented via Swagger. Differentiated features include tight Microsoft Excel and Word integration (import/export of hundreds of sites; Word MergeField templates), a five-source automated invoicing engine (time cards, materials, credit-card expenses, supplier POs, ad-hoc items), a deliverables framework with review workflows, and a bidirectional Work Market integration for on-demand labor coordination. The platform supports custom HTML email templates with field codes and an AI-assisted template generator that leverages third-party LLMs.
Revenue mechanics center on a usage-adjusted SaaS subscription (pay only when actively using the platform) supplemented by transaction-based services where technician time and materials flow into invoices. Pricing is not publicly disclosed and requires sales consultation; a 30-day free trial funnels prospects into a consultative direct-sales motion supplemented by a channel Partner Program targeting IT-services providers (HVAC, solar, retail IT). The company is bootstrapped with 1–10 employees and has no disclosed institutional funding, acquisitions, or leadership changes since founding.
BigWave Software firmographics
Firmographics- Name
- BigWave Software
- Legal name
- BigWave Software
- Website
- https://bigwavesoftware.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- BigWave Software provides a web-based field service management platform for organizations that dispatch technicians on-site to install and maintain distributed equipment. Founded in 2005, it serves retail IT, security, and B2B service companies with work order, scheduling, asset, and invoicing capabilities.
- Ownership category
- akta.pro rank
BigWave Software industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Software Publishers (513210), Software Publishers (51321)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
Keywords
Where BigWave Software is headquartered
LocationHeadquarters
- HQ city
- Frisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
BigWave Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Software-as-a-service subscription model with pricing based on usage. The company states customers only pay for periods when they actively use the platform, providing a consumption-based element to the subscription.
- Transaction-based Services: Time and materials billing where technician time cards and materials consumed flow automatically into invoiceable line items. Supports same-day invoicing for completed work with automated cost capture and pricing calculation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | 30-day free trial available |
Go-to-market motion3 records
Distribution channels1 record
Marketing channels6 records
BigWave Software product offering
Product offeringCore offering
BigWave Software provides a web-based SaaS Field Service Management platform that combines asset management, work order management, scheduling, rollout management, invoicing, and CRM features for organizations that send technicians on-site to install and maintain equipment. The platform is sold as a usage-based subscription and serves retail IT, security, networks, electrical, digital displays, and kiosks service providers operating across multiple customer sites.
Product overview
BigWave Software offers a unified Field Service Management platform combining asset management, field service management, project management, and CRM features into a single web-based system. The core platform (BigWave Platform) is designed for organizations that send technicians on-site to install and maintain equipment including POS, security, networks, electrical, digital displays, and kiosks. The product portfolio includes core Work Order Management as the central tracking unit, plus integrated feature modules for Scheduling & Assignment, Rollout Management, Invoicing, Asset Management, Document Templates, and Deliverables. Additional capabilities include an HTML Email Templates system with AI-powered generation, a REST API for external integrations, and support resources including training videos and documentation guides. The platform emphasizes process customization per customer through projects, eliminating the need for programming or consulting.
Differentiator
Problem solved
Functional benefit
Products and services
- BigWave Platform Web-based SaaS Field Service Management platform combining asset management, work order management, scheduling, rollout management, invoicing, and CRM features for nationally focused service organizations that send technicians on-site to install and maintain equipment including POS, security, networks, electrical, digital displays, and kiosks. Sold as a usage-based subscription with a 30-day free trial.
Quantifiable outcome
- Improve service team efficiency up to 25%
- +2 more outcomes
Companies that use BigWave Software
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles2 records
BigWave Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability3 records
Feature11 records
BigWave Software partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Work MarketcoreWork Market integration enables bidirectional synchronization between BigWave and the Work Market platform. Users can create WM assignments from within BigWave, track assignment status, and synchronize documents, comments, and custom fields. The integration automates workflow between the two platforms for field service coordination.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
BigWave Software competitors and assessment
Company assessmentDirect peers
- Jobber: Jobber provides field service management software targeting home service businesses (HVAC, plumbing, landscaping). It overlaps with BigWave on work order management, scheduling, and invoicing but focuses on smaller SMBs rather than nationally focused multi-site enterprises.
- ServiceMax: ServiceMax (now part of PTC) provides asset-centric field service management for industries with complex installed equipment. BigWave's asset management and multi-site rollout capabilities map closely to ServiceMax's core offering, making it one of the most product-comparable direct peers.
- ServiceTitan: ServiceTitan is a leading field service management platform for commercial and residential contractors. It directly competes with BigWave in work order management, scheduling, dispatching, and invoicing, though it is far larger, venture-funded, and serves plumbing, HVAC, and electrical trades prominently.
- Housecall Pro: Housecall Pro is a field service management platform for home service professionals, offering scheduling, dispatching, invoicing, and payment processing. It overlaps with BigWave on core FSM workflows but skews toward smaller residential service businesses with native mobile apps.
- Synchroteam: Synchroteam is a cloud-based field service management solution with scheduling, job management, and mobile worker apps. It serves a similar SMB-to-mid-market service organization segment as BigWave.
- FieldAware: FieldAware is a SaaS field service management platform offering work order, scheduling, asset, and mobile capabilities. It targets similar mid-market service organizations and competes on feature parity with BigWave's core platform.
Emerging players
- Connecteam: Connecteam is an employee management and field operations app with scheduling, time tracking, and mobile-first capabilities. It overlaps with BigWave on field workforce coordination but emphasizes employee-facing mobile experiences over work order/invoicing depth.
Broad incumbents
- Salesforce Field Service: Salesforce Field Service is a module within the Salesforce CRM platform offering work order management, scheduling, and dispatch. As a broad incumbent with a massive install base, it competes with BigWave especially in enterprise accounts but bundles far broader CRM and analytics capabilities.
- Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service provides scheduling, work order, and asset management within the broader Dynamics ERP/CRM suite. As a broad incumbent with deep enterprise penetration, it overlaps with BigWave on core FSM functionality but competes as part of a much larger software portfolio.
Others
- WorkMarket: WorkMarket is a workforce management platform for sourcing and managing contract labor. It is already an integration partner of BigWave, enabling bidirectional assignment sync, making it a complementary ecosystem player rather than a direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
BigWave Software social profiles
Digital presenceBigWave Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
BigWave Software leadership team
Management profileNumber of profiles
Profiles1 record
BigWave Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BigWave Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BigWave Software
What does BigWave Software do?
BigWave Software provides a web-based SaaS Field Service Management platform that combines asset management, work order management, scheduling, rollout management, invoicing, and CRM features for organizations that send technicians on-site to install and maintain equipment. The platform is sold as a usage-based subscription and serves retail IT, security, networks, electrical, digital displays, and kiosks service providers operating across multiple customer sites.
Is BigWave Software a public or private company?
BigWave Software is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was BigWave Software founded?
BigWave Software was founded in 2005. It employs 1 to 10 people.
Where is BigWave Software based?
BigWave Software is headquartered in Frisco, United States, in the North America region.
How does BigWave Software make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are transaction-based Services.
Who are BigWave Software's main competitors?
Direct peers on record are Jobber, ServiceMax, ServiceTitan, Housecall Pro, Synchroteam and FieldAware. Connecteam is listed as an emerging player. Broad incumbents are Salesforce Field Service and Microsoft Dynamics 365 Field Service. WorkMarket is listed as an others.
Does BigWave Software have an API?
Yes. BigWave offers a REST API documented via Swagger at https://api.bigwavesoftware.com/swagger/index.html. The API supports work order endpoints including GET calls for individual work orders, a GetChanged endpoint to retrieve work orders modified since a given date, and invoice information endpoints. API endpoints include: /api/v1/WorkOrder/getchanged/{date} to return work order IDs changed since a timestamp, and invoice GET endpoints that include pricing details. Customers can leverage the API to have their clients create new work orders automatically and integrate with accounting systems. Developer documentation is at api.bigwavesoftware.com/swagger/index.html.
What industry is BigWave Software in?
BigWave Software's product category is Field Service Management Software. Its primary akta.pro industry code is BPAAACAC, Software/Application Support (SaaS, Enterprise Apps). Its NAICS code is 513210 and its SIC code is 7372.