Synchroteam
Synchroteam is a cloud-based Field Service Management platform that helps SMB and mid-market service businesses schedule, dispatch, and track mobile technicians across 92 countries, with offline-capable iOS/Android apps and integrations to major accounting and CRM systems.
- Company typePrivate
- Founded2000
- HeadquartersMiami, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Synchroteam does
Synchroteam is a cloud-based Field Service Management (FSM) software platform that helps SMB and mid-market service businesses coordinate mobile workforces such as technicians, inspectors, and field service operators. Founded in 2000 and headquartered in Neuilly-sur-Seine, France with U.S. operations based in Miami, the company operates across 92 countries and supports 23 languages, serving verticals including HVAC, electrical, plumbing, pest control, landscaping, security, telecom, utilities, medical equipment maintenance, and carpet cleaning. The platform reports 49,164,647+ jobs managed cumulatively.
The product is built on a 100% cloud-hosted architecture with native iOS and Android mobile apps that maintain full offline functionality via onboard databases, preserving data encryption and transactional integrity when connectivity is lost. Core modules include Schedule & Dispatch (with the proprietary ScheduleAssist automated scheduling assistant), Map & GPS Tracking, Route Optimization (Premium tier), Field Service CRM, Job Management, Custom Forms, Time Tracking, Contract Management with SLA tracking, Invoicing, Inventory Management, and a Customer Portal. The platform exposes a documented REST API and integrates natively — free of charge — with QuickBooks Online, Xero, Sage, Zoho CRM, Stripe, Microsoft Outlook, Apple iCal, and Google Calendar, while Zapier integration extends reach to 2,000+ applications. Custom enterprise connectors have been built for SAP, Microsoft Dynamics, and Sage X3. System status reports 99.98% uptime monitored via Pingdom.
Synchroteam operates a hybrid go-to-market combining direct phone sales (Americas +1-855-809-6200, Europe +33 1 41 09 94 80), a self-serve 14-day free trial with no credit card required, and a 20% recurring affiliate program. Revenue is generated primarily through per-seat monthly or annual subscriptions at $39.49/user (Standard) and $64.79/user (Premium), supplemented by usage-based SMS credit packs and a paid Photo Gallery add-on. Since July 2023, Synchroteam has operated as a subsidiary of Nomadia Group, a European SaaS provider for mobile professionals, with the company operating through French (SIREN 430244749), U.S. (Synchroteam Inc., Florida), and Brazilian entities.
Synchroteam firmographics
Firmographics- Name
- Synchroteam
- Legal name
- Synchroteam Inc.
- Website
- https://synchroteam.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Synchroteam is a cloud-based Field Service Management platform that helps SMB and mid-market service businesses schedule, dispatch, and track mobile technicians across 92 countries, with offline-capable iOS/Android apps and integrations to major accounting and CRM systems.
- Ownership category
- akta.pro rank
Synchroteam industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
Keywords
Where Synchroteam is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Synchroteam business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription Licensing: Synchroteam generates revenue primarily through subscription-based per-user licensing. Two pricing tiers are offered: Standard at $39.49/user/month and Premium at $64.79/user/month. Users include administrators, managers, and mobile workers. The first admin license is free with a paid mobile worker account. Customers can pay monthly or annually, with annual billing providing cost savings.
- SMS Credits: Synchroteam offers optional SMS credit packs for customer notifications: 50 credits for $12 USD, 500 credits for $90 USD, and 2,000 credits for $180 USD. Email notifications are free. This represents a usage-based add-on revenue stream.
- Affiliate Referral Program: Synchroteam operates an affiliate program where partners earn 20% recurring commission on payments made by referred customers. This creates a referral-based revenue stream for channel partners.
- Photo Gallery (Premium Add-on): Photo Gallery feature is described as a paid option for customers who extensively use photos in work reports. Pricing details are not publicly disclosed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Standard tier includes all core FSM features except Route Optimization |
| Per seat | Monthly | Premium tier includes all features including Route Optimization |
| Per seat | Annual | Annual billing provides discounted rates |
| Usage-based | Pay-as-you-go | SMS credit packs for notifications |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Synchroteam product offering
Product offeringCore offering
Synchroteam is a cloud-based Field Service Management (FSM) software platform that helps businesses schedule, dispatch, and track mobile workers such as technicians and inspectors. It bundles scheduling, dispatch, job management, CRM, invoicing, route optimization, inventory, custom forms, and time tracking into a single web dashboard, with native iOS and Android mobile apps that operate fully offline. The platform is sold on a per-user subscription basis and is supported in 23 languages across 92 countries.
Product overview
Synchroteam is a cloud-based Field Service Management software solution that operates as a unified platform with integrated modules for managing mobile workforces. The core platform includes scheduling and dispatch (ScheduleAssist), mapping and GPS tracking, Field Service CRM, job management, custom reporting/forms, time tracking, contract management, and invoicing. Add-on modules extend functionality including route optimization (premium feature), inventory management, payment processing via Stripe, customer portal, online booking, SMS/email notifications, calendar synchronization, and photo gallery. Mobile apps for iOS and Android provide offline-capable field access. The platform integrates with accounting tools (QuickBooks Online, Xero, Sage), CRM systems (Zoho CRM), payment processors (Stripe), calendar applications (Microsoft Outlook, Apple iCal, Google Calendar), and automation platforms (Zapier with 2,000+ apps). REST API enables custom enterprise integrations with SAP, Microsoft Dynamics, and Sage X3.
Differentiator
Problem solved
Functional benefit
Products and services
- Synchroteam Field Service Management Platform
Quantifiable outcome
- Jobs managed: 49,164,647+ and growing
- +3 more outcomes
Companies that use Synchroteam
Customer profileSegments16 records
Ideal customer profiles2 records
Synchroteam technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature8 records
Synchroteam partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship, core and strategic.
- Nomadia GroupflagshipSynchroteam joined Nomadia Group in July 2023. Nomadia is a European leader in SaaS applications for mobile professionals. The partnership enables Synchroteam to leverage additional resources dedicated to field performance and safety: lone worker protection, sectorization, advanced optimization, and decarbonization.
- StripecoreStripe is Synchroteam's payment processing partner, handling all credit card transactions. Transaction fees are 2.9% + $0.30 USD for US transactions. Synchroteam does not charge for module activation or maintenance.
- ZapiercoreZapier integration enables Synchroteam to connect with 2,000+ web applications. Triggers in one application automatically complete actions in another (e.g., customer created in CRM replicates in Synchroteam).
- QuickBookscoreFree QuickBooks Online connector provides bidirectional synchronization of customers, contacts, products, and invoices. Activated from Synchroteam configuration panel.
- XerocoreFree Xero connector enables transformation of completed tasks into Xero invoices with bidirectional synchronization of customers, contacts, products, and invoices.
- SagecoreFree Sage connector allows invoice export in Sage format. Synchroteam also offers custom connector development for Sage X3.
- Zoho CRMcoreFree Zoho CRM connector provides bidirectional synchronization of customers, sites, and contacts. Easy installation from Synchroteam configuration panel.
- SAPstrategicCustom SAP connector developed by Synchroteam engineers using public APIs for enterprise clients requiring SAP integration.
- Microsoft DynamicsstrategicCustom Microsoft Dynamics connector developed by Synchroteam engineers using public APIs for enterprise clients requiring Dynamics integration.
- Sage X3strategicCustom Sage X3 connector developed by Synchroteam engineers using public APIs for enterprise clients requiring Sage X3 integration.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Synchroteam competitors and assessment
Company assessmentDirect peers
- Housecall Pro: Housecall Pro is a cloud FSM platform for home service professionals offering scheduling, dispatch, invoicing, and payment processing. It targets the same SMB field-service customer profile as Synchroteam, particularly in HVAC, plumbing, and electrical trades.
- Workiz: Workiz is an FSM and field service CRM for locksmiths, junk removal, HVAC, plumbing, and appliance repair. It directly competes with Synchroteam in SMB field service management with comparable scheduling, dispatch, and payment features.
- ServiceTitan: ServiceTitan is a leading cloud-based FSM platform focused on commercial and residential trades (HVAC, plumbing, electrical). It is the most direct competitor to Synchroteam in the field-service vertical with overlapping scheduling, dispatch, invoicing, and CRM capabilities.
- FieldAware: FieldAware is a cloud-based FSM platform with scheduling, dispatch, mobile workflows, and analytics. It directly competes with Synchroteam in mid-market field service deployments with similar feature parity around job management and mobile workforce tools.
- Jobber: Jobber is an FSM SaaS for small home service businesses with scheduling, dispatch, invoicing, and customer management features. It directly competes with Synchroteam in the SMB field service segment across similar verticals such as HVAC, plumbing, and landscaping.
- ServiceM8: ServiceM8 is a cloud FSM app primarily serving trades and field service businesses in Australia and internationally. It competes with Synchroteam in mobile workforce scheduling, job management, and invoicing for small to mid-sized service operators.
Emerging players
- Connecteam: Connecteam is an all-in-one employee management app with scheduling, time tracking, dispatch, and mobile workforce features for deskless and field workers. It competes with Synchroteam on scheduling, time tracking, and mobile worker communication for SMB customers.
Broad incumbents
- Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service is an enterprise FSM module within the Microsoft Dynamics platform, with scheduling, dispatch, and resource optimization. It is a strategic competitor to Synchroteam's custom Microsoft Dynamics connector offering.
- ServiceNow Field Service Management: ServiceNow FSM (formerly Field Service Lightning, acquired from ClickSoftware) provides enterprise-grade work-order, scheduling, and dispatch capabilities within the broader ServiceNow platform. It overlaps with Synchroteam at the upper end of the FSM market.
- Salesforce Field Service: Salesforce Field Service (formerly ClickSoftware) is an enterprise FSM suite within the Salesforce platform serving large organizations with complex scheduling and dispatch needs. It competes with Synchroteam at the high end of the market but with a much broader CRM-centric portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Synchroteam social profiles
Digital presenceSynchroteam compliance and trust
Trust signalCompliance1 record
Synchroteam financial estimates
Financial estimateRevenue estimate
Valuation estimate
Synchroteam leadership team
Management profileNumber of profiles
Profiles2 records
Synchroteam subsidiaries and ownership
Company hierarchySubsidiaries1 record
Synchroteam funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Synchroteam M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Synchroteam
What does Synchroteam do?
Synchroteam is a cloud-based Field Service Management (FSM) software platform that helps businesses schedule, dispatch, and track mobile workers such as technicians and inspectors. It bundles scheduling, dispatch, job management, CRM, invoicing, route optimization, inventory, custom forms, and time tracking into a single web dashboard, with native iOS and Android mobile apps that operate fully offline. The platform is sold on a per-user subscription basis and is supported in 23 languages across 92 countries.
Is Synchroteam a public or private company?
Synchroteam is a private company. It is classified as corporate owned and is currently operating.
When was Synchroteam founded?
Synchroteam was founded in 2000. It employs 51 to 100 people.
Where is Synchroteam based?
Synchroteam is headquartered in Miami, United States, in the North America region.
How does Synchroteam make money?
Four revenue lines are on record. Subscription Licensing is the primary driver. The others are SMS Credits, affiliate Referral Program and photo Gallery (Premium Add-on).
Who are Synchroteam's main competitors?
Direct peers on record are Housecall Pro, Workiz, ServiceTitan, FieldAware, Jobber and ServiceM8. Connecteam is listed as an emerging player. Broad incumbents are Microsoft Dynamics 365 Field Service, ServiceNow Field Service Management and Salesforce Field Service.
Does Synchroteam have an API?
Yes. REST API for creating custom integrations with Synchroteam. Allows recovering information via API (interventions, clients, invoices) and creation of clients and interventions. Full API documentation available at api.synchroteam.com with examples and web services documentation. Custom connectors can be built by Synchroteam engineers using the public APIs for SAP, Microsoft Dynamics, Sage X3, and various web applications, websites, extranets, and customer portals. Developer documentation is at api.synchroteam.com.
What industry is Synchroteam in?
Synchroteam's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms. Its NAICS code is 51821 and its SIC code is 7372.