Lost Returns

What Lost Returns does

Lost Returns, Inc. is a privately held US corporation headquartered in Winter Park, Florida, that operates a B2B SaaS platform for lost property management. The company's core product is a web-based, cross-platform system that uses AI-powered inventory matching to automatically pair reported lost items with found item inventory, and integrates natively with UPS, FedEx, USPS, and DHL to ship recovered items back to owners. The platform includes a custom-branded guest self-service portal, an administrative dashboard with barcode tracking and categorization, advanced reporting, branded call center support, and hardware integrations with barcode scanners, cameras, signature pads, and label printers.

Lost Returns sells primarily to enterprise clients in the travel, transportation, and hospitality verticals — airlines (Virgin, Delta), airports (MIA, Houston, San Antonio, Birmingham, YVR), car rental operators (Enterprise, Hertz, National, Alamo, Budget, Thrifty, Dollar, Sixt, Avis, Payless), cruise lines (MSC Cruises), theme parks, stadiums and venues (Kia Forum, Camping World Stadium), hotels, and government entities. The company claims 15 years of operational experience, 1.5M items returned annually, and 4.6K service locations globally, with operations in the United States, Canada, United Kingdom, Ireland, and Scotland.

The business model is enterprise SaaS subscription with quote-based pricing that is not publicly disclosed. GTM is direct enterprise field sales via "Request a Demo" motions, supported by content marketing (SEO-optimized industry landing pages and a blog), email, events, and a network of branded microsites (e.g., deltaairlineslostandfound.com) that intercept high-intent traveler search traffic. The company achieved SOC 2 Type II compliance in February 2026 and operates GDPR-compliant data processing for EU customers.

Name

Lost Returns

Legal name

Lost Returns, Inc.

Website

https://lostreturns.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Lost Returns is a B2B SaaS platform that uses AI-powered matching and integrated shipping logistics to help airlines, airports, car rental companies, cruise lines, hotels, and venues recover and return lost items to travelers at scale.

Ownership category

akta.pro rank

Product category

Lost Property Management Software

NAICS

Business Support Services (5614)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Mid/Back Office & Accounting (ERP, Billing, Reconciliation, Reporting) (THALAGAA)

akta.pro secondary industry

Expense, Invoice & Reconciliation (ERP/AP) for Travel (THALAMAC)

Keywords

• Lost property software
• Lost and found management
• Travel industry SaaS
• Item recovery platform
• Shipping logistics integration

Headquarters

HQ city

Winter Park

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Lost Returns operates as a B2B SaaS platform providing lost property management software. The company offers software access, administrative tools, and integrated logistics services. Pricing appears to be subscription-based with enterprise pricing tiers, though specific rates are not publicly disclosed.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Lost Returns provides a B2B SaaS platform that automates and streamlines lost property management for travel and hospitality businesses. The software combines AI-driven item matching, a guest self-service portal, real-time 24/7 tracking, barcode-based inventory management, and integrated shipping with UPS, FedEx, and USPS so organizations can log, track, store, and return lost items efficiently at scale.

Product overview

Lost Returns offers a unified lost property management platform consisting of the core Lost Returns Platform with integrated modules for guest self-service, administrative management, shipping logistics, inventory management, and customer support. The platform enables businesses across airlines, airports, car rental, cruise lines, hotels, theme parks, and other industries to track, recover, and return lost items through AI-powered automated matching, real-time tracking, and seamless shipping integrations with UPS, FedEx, and USPS. Add-on services include hardware device integrations and training support.

Differentiator

Problem solved

Functional benefit

Products and services

• Lost Returns Platform Web-based, cross-platform core SaaS product that automates lost property intake, storage, matching, and return for enterprise clients in travel, hospitality, and adjacent industries.
• Shipping & Inventory Supplies Physical and digital shipping logistics supplies service that provides essential packing materials, automated shipping tools, and easy online reordering to simplify lost-item return logistics for client operations teams.

Quantifiable outcome

• 1.5M items returned to owners annually
• +3 more outcomes

Named customers22 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core.

• UPScoreTechnology or IntegrationIntegrated shipping carrier partner allowing teams to quickly and easily ship lost items back to owners through scheduled pickups and real-time tracking
• FedExcoreTechnology or IntegrationIntegrated shipping carrier partner providing reliable return logistics for lost items with real-time tracking capabilities
• USPScoreTechnology or IntegrationIntegrated shipping carrier partner for cost-effective return shipping options, ensuring fast and reliable delivery of lost items to owners
• DHLcoreTechnology or IntegrationAdditional shipping carrier mentioned in terms and conditions for international shipments of lost items

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• iLost: iLost is a European lost-and-found SaaS focused on transit, airlines, and public venues with digital reporting and courier-driven returns, overlapping with Lost Returns in workflow and target verticals.
• Chargerback: Chargerback provides lost item recovery and shipping services for the travel and hospitality industry, including airlines, hotels, and theme parks, with a similar end-to-end returns workflow to Lost Returns.
• NotLost: NotLost is a lost-and-found management SaaS serving airlines, airports, and hotels with digital claim intake, matching, and return logistics — directly overlapping with Lost Returns' core offering and customer verticals.
• ReclaimHub: ReclaimHub operates a digital lost-and-found platform for transport operators (airlines, transit, venues) with self-service claims and integrated shipping — directly competitive with Lost Returns in the travel vertical.
• Boomerang Lost and Found: Boomerang Lost and Found offers lost-and-found software for hospitality and entertainment venues, with intake, matching, and shipping workflows comparable to those of Lost Returns.

Broad incumbents

• SITA: SITA is the dominant air transport technology incumbent providing baggage tracking, airport operations, and passenger processing software to airlines and airports worldwide — a potential adjacent competitor if it extends into lost-property workflow automation.
• Amadeus: Amadeus is a global travel technology incumbent offering airline, airport, and hospitality IT systems; its broad portfolio could swallow or compete with Lost Returns' niche if it chose to add passenger-item recovery to its suite.

Emerging players

• Asset Panda: Asset Panda is an asset and inventory tracking SaaS used across facilities and operations; adjacent to Lost Returns because it offers customizable item lifecycle tracking that could substitute for some lost-and-found workflows.
• TrackAbout: TrackAbout provides asset tracking and management software for physical items; while broader than lost-and-found, its barcode/RFID-based item lifecycle capabilities overlap with Lost Returns' inventory tracking modules.

Others

• Verkada: Verkada provides cloud-managed physical security cameras and sensors to enterprises; relevant as an ecosystem participant because camera-based item identification is a natural future capability for next-generation lost-and-found platforms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lost Returns