Infratel
Infratel is a Seattle-based, privately-held company founded in 1999 that delivers small business telephony solutions through partner and cloud service provider channels, operating with 11-50 employees.
- Company typePrivate
- Founded1999
- HeadquartersSeattle, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Infratel does
Infratel is a privately-held, for-profit company headquartered in Seattle, United States, founded in 1999. Per its firmographic short description, the company provides small business telephony solutions delivered through partners and cloud service providers. The operating headcount is recorded at 11-50 employees, and the firmographic record lists its website as infratel.com. The input data does not disclose a proprietary product portfolio, core technology stack, pricing model, named customers, channel partner roster, or financial metrics (no revenue, funding, or valuation figures are provided in the firmographic record beyond a single ambiguous 2012 funding entry).
Business model mechanics are therefore only inferable from the short description: Infratel appears to monetize indirectly through a partner-and-cloud-service-provider channel model rather than direct enterprise sales, suggesting revenue is generated via partner agreements, referral fees, or wholesale distribution of telephony services. The input contains no detail on pricing tiers, contract structures, customer segments beyond "small business," or GTM segmentation.
A material data-integrity caveat is required for analyst use: a separate source block describes "Infratel" as a Zambian telecom tower company subject to a November 2025 ZICTA 21-day regulatory directive mandating infrastructure investment, backup power installation, and sustainable energy deployment. Whether this Zambian tower entity is the same legal entity as the Seattle-headquartered SMB telephony provider is not clarified in the supplied sources, and the MightyCall website excerpt, the $3M 2012 funding round (Prostor Capital, Runa Capital), and the leadership listing (Bryan Goode, CEO; Serg Bell, founder/chairman) cannot be reliably attributed to Infratel (Seattle) on the basis of the input. Analysts should treat these as unlinked data points absent further corroboration.
Infratel firmographics
Firmographics- Name
- Infratel
- Website
- https://infratel.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Infratel is a Seattle-based, privately-held company founded in 1999 that delivers small business telephony solutions through partner and cloud service provider channels, operating with 11-50 employees.
- Ownership category
- akta.pro rank
Infratel industry classification
Industry- Product category
- Business Telephony Services
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), All Other Telecommunications (517810)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- Voice Services (POTS/VoIP) over Fixed Access (HDAIABAH)
Keywords
Where Infratel is headquartered
LocationHeadquarters
- HQ city
- Seattle
- HQ country
- United States
- HQ region
- North America
Markets served
Infratel business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Technology or R&D, Operations, Personnel, Marketing or Sales
Infratel product offering
Product offeringCore offering
Infratel provides small business telephony solutions distributed through partners and cloud service providers. The company offers telephony products and services targeted at small and mid-sized businesses, leveraging cloud-based communication infrastructure to deliver phone system capabilities to end customers via its partner channel.
Product overview
No product information for Infratel was found in the source data. The news sources mention Infratel as a tower company in Zambia that was issued a regulatory directive by ZICTA regarding telecom infrastructure improvements, but no specific product portfolio, modules, or service offerings were detailed.
Differentiator
Problem solved
Functional benefit
Companies that use Infratel
Customer profileIdeal customer profiles2 records
Infratel technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Infratel partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ZICTAminorInfratel is one of several tower companies (alongside IHS) that received a regulatory directive from Zambia's Information and Communication Technology Authority (ZICTA). The directive mandates infrastructure investment, backup power installation, and deployment of sustainable energy solutions to improve network quality, coverage, and resilience across Zambia.
Recent moves2 records
Expansion highlights2 records
Infratel competitors and assessment
Company assessmentBroad incumbents
- RingCentral: Largest pure-play UCaaS incumbent offering cloud PBX, business telephony, and contact center for SMBs and enterprises. Directly comparable to Infratel's small business telephony focus, but at vastly larger scale.
- 8x8: Public UCaaS/CCaaS vendor with small business voice plans and partner distribution, competing head-on in hosted telephony for SMBs.
- Vonage: Cloud communications platform offering hosted telephony and UCaaS for SMBs and mid-market, with partner-led and direct motions—overlaps with Infratel's channel-driven SMB voice offering.
- GoTo Connect (GoTo): Unified communications suite including hosted PBX and small business phone service with partner and direct channels, overlapping Infratel's SMB telephony core.
- Zoom (Zoom Phone): Zoom Phone is a cloud business phone system aimed at SMB and enterprise customers—large incumbent bundling voice into the broader Zoom collaboration platform.
- Microsoft Teams Phone: Microsoft's cloud telephony offering within Teams Phone, competing across SMB and enterprise voice—relevant incumbent benchmark for any hosted PBX provider.
Direct peers
- Nextiva: Cloud communications platform purpose-built for small and mid-sized businesses, providing hosted VoIP/PBX service with a partner/reseller channel—closely aligned with Infratel's SMB telephony and channel-driven model.
- Ooma: Provider of cloud-based VoIP and small business phone systems targeting SMBs and distributed enterprises—an SMB telephony specialist comparable to Infratel's positioning.
- Dialpad: Cloud business phone system focused on SMBs and contact center use cases, distributed through direct sales and partners—comparable to Infratel on product and GTM.
- MightyCall: Cloud call center and small business phone system provider serving SMBs in financial services, real estate, and recruitment—directly comparable specialist in the SMB telephony/voice market where Infratel operates.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights3 records
Customer concentration
Infratel social profiles
Digital presenceInfratel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Infratel leadership team
Management profileNumber of profiles
Profiles2 records
Infratel funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Infratel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Infratel
What does Infratel do?
Infratel provides small business telephony solutions distributed through partners and cloud service providers. The company offers telephony products and services targeted at small and mid-sized businesses, leveraging cloud-based communication infrastructure to deliver phone system capabilities to end customers via its partner channel.
Is Infratel a public or private company?
Infratel is a private company. It is classified as unknown and is currently operating.
When was Infratel founded?
Infratel was founded in 1999. It employs 11 to 50 people.
Where is Infratel based?
Infratel is headquartered in Seattle, United States, in the North America region.
Who are Infratel's main competitors?
Broad incumbents on record are RingCentral, 8x8, Vonage, GoTo Connect (GoTo), Zoom (Zoom Phone) and Microsoft Teams Phone. Direct peers are Nextiva, Ooma, Dialpad and MightyCall.
Does Infratel have an API?
No public API is recorded for Infratel.
What industry is Infratel in?
Infratel's product category is Business Telephony Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIABAH, Voice Services (POTS/VoIP) over Fixed Access. Its NAICS code is 5171 and its SIC code is 7385.