Nauticon Office Solutions
Nauticon Office Solutions is a privately held Mid-Atlantic provider of managed IT services, office technology (copiers, printers, scanners), and document workflow solutions. Founded in 1997 in Gaithersburg, MD, it serves SMB and enterprise customers across Washington DC, Maryland, and Virginia as an authorized dealer for Toshiba, Xerox, Lexmark, HP, Canon, and KIP.
- Company typePrivate
- Founded1997
- HeadquartersGaithersburg, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Nauticon Office Solutions does
Nauticon Office Solutions is a privately held, Mid-Atlantic office technology and managed IT services provider headquartered in Gaithersburg, Maryland, founded in 1997 by Tom Cunningham and Gary Sockel. The company sells and services multifunction copiers, network printers, production print, wide format, barcode printers, and scanners as an authorized dealer for Toshiba, Xerox, Lexmark, HP, Canon, and KIP, and layers on managed print services for more than 1,000 printer models. Nauticon also operates a managed IT services practice covering network administration, virtual CIO, cloud services (Microsoft 365 migrations), cybersecurity (managed firewalls, ransomware protection, MFA), and backup and disaster recovery, typically delivered under fixed monthly contracts. Its third offering line, workflow solutions, bundles document management (via Square 9 Softworks), scanning integration, rules-based printing, secure print release, and mobile printing (via PaperCut MF).
The company sells primarily through direct B2B field sales targeting small and medium-sized businesses in the Washington DC, Baltimore, and Northern Virginia markets, supplemented by channel/reseller relationships with its manufacturer partners. It has expanded inorganically through two acquisitions — Digital Office Products in March 2023 and Annapolis Office Products in September 2025 — which have strengthened its position as one of the largest independently owned Toshiba and Xerox dealers in the Mid-Atlantic region. The company reports a customer retention rate above 97%, a Net Promoter Score of approximately 95, and a 2-4 hour service response time, and has appeared on the MSP 501 list consecutively in 2024, 2025, and 2026. Nauticon employs roughly 100 people across its headquarters and acquired operations, with Carter Hertzberg serving as President.
Nauticon Office Solutions firmographics
Firmographics- Name
- Nauticon Office Solutions
- Legal name
- Nauticon Office Solutions
- Website
- https://nauticon.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Nauticon Office Solutions is a privately held Mid-Atlantic provider of managed IT services, office technology (copiers, printers, scanners), and document workflow solutions. Founded in 1997 in Gaithersburg, MD, it serves SMB and enterprise customers across Washington DC, Maryland, and Virginia as an authorized dealer for Toshiba, Xerox, Lexmark, HP, Canon, and KIP.
- Ownership category
- akta.pro rank
Nauticon Office Solutions industry classification
Industry- Product category
- Office Technology and Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Software Publishers (513210), Custom Computer Programming Services (541511), Document Preparation Services (56141)
- SIC
- Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)
- akta.pro secondary industries
- Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), File Storage, Sync & Sharing (BPAMAMAE), Network Access Control (NAC) (HDADABAJ)
Keywords
Where Nauticon Office Solutions is headquartered
LocationHeadquarters
- HQ city
- Gaithersburg
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Nauticon Office Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Office Equipment Sales: Sales of multifunction copiers, network printers, production print equipment, wide format printers, barcode printers, and scanners from Toshiba, Xerox, Lexmark, HP, Canon, and KIP manufacturers
- Managed Print Services: Ongoing managed print services covering service and support for over 1,000 different models of printers, including supply fulfillment, maintenance, and fleet optimization
- Managed IT Services: Comprehensive managed IT services including network administration, virtual CIO, cloud services, cybersecurity solutions, and backup and disaster recovery with fixed monthly pricing
- Document Management Solutions: Document management software and workflow solutions including scanning integration, secure cloud-based storage, and OCR capabilities through Square 9 platform
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Nauticon Office Solutions product offering
Product offeringCore offering
Nauticon Office Solutions is a B2B office technology and managed IT services provider. The company resells and services office equipment (copiers, printers, production print, wide format, barcode printers, scanners) from manufacturers such as Toshiba, Xerox, Lexmark, HP, Canon, and KIP; delivers managed IT services including network administration, virtual CIO, cloud, cybersecurity, and backup/disaster recovery; and implements workflow solutions such as document management, scanning integration, and secure/mobile printing.
Product overview
Nauticon Office Solutions is a managed IT services and office technology provider offering a unified portfolio of three core offerings: Managed IT Services (Network Administration, Virtual CIO, Cloud Services, Cybersecurity Solutions, Backup & Disaster Recovery), Office Technology (Multifunction Copiers, Network Printers, Production Print, Wide Format, Barcode Printers, Managed Print Services, Scanners sourced from Toshiba, Xerox, Lexmark, HP, Canon, KIP), and Workflow Solutions (Document Management, Scanning Integration, Rules Based Printing, Secure Printing, Mobile Printing). The company operates as a Value Added Reseller (VAR) for major hardware manufacturers and integrates third-party software platforms including PaperCut MF for print management and Square 9 for document management. Services are delivered through a 'Service First' philosophy with a stated Net Promoter Score of 93-97.8% and approximately 95+% customer retention.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- Office Technology (Copiers, Printers, Production Print, Wide Format, Barcode, Scanners)
- Workflow Solutions
- Managed Print Services
- Multifunction Copiers (Toshiba e-STUDIO)
- EV4 SERIES (Lexmark)
Quantifiable outcome
- Reduces print-related costs by up to 40%
- +4 more outcomes
Companies that use Nauticon Office Solutions
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles2 records
Nauticon Office Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature2 records
Nauticon Office Solutions partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and supporting.
- ToshibacoreLeading innovation partner providing wide range of products from high-speed color MFPs to efficient black and white printers, scanners, and fax machines. All Toshiba devices backed by Toshiba's Quality Commitment. Nauticon is an authorized Toshiba dealer.
- XeroxcoreCenter of the office partner with over 75 years of experience helping companies produce and share information. Provides consistent reliability and workflow improvement solutions. Nauticon offers full suite of Xerox products including production devices.
- PaperCut MFsupportingPrint management software partner for managing printing, copying, scanning and faxing with comprehensive feature set.
- Square 9 SoftworkssupportingDocument management solutions platform enabling capture, extraction and classification of information, transforming it into usable intelligence. Leading document management since 2006.
- LexmarksupportingImaging solutions provider delivering higher performance at lower cost for businesses of all sizes. Nauticon offers Lexmark products.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Nauticon Office Solutions competitors and assessment
Company assessmentBroad incumbents
- Xerox Corporation: Document technology OEM with a managed print services business and IT services arm (Xerox IT Solutions). Competes with Nauticon as both a hardware vendor and a direct managed services provider to enterprise and mid-market accounts.
- Ricoh USA: U.S. arm of a global office equipment OEM with direct sales, dealer channel, and managed print/cloud/IT services portfolio. Competes with Nauticon both as a vendor (hardware supply) and as an alternative provider of managed document services.
- Sharp Electronics Corporation (Business Division): Office equipment manufacturer with a direct and dealer channel plus managed services, document workflow, and IT offerings. Comparable as an OEM competing in Nauticon's categories with overlapping product line and services.
- Konica Minolta Business Solutions U.S.A. Office equipment OEM that sells direct and through dealers, with a managed IT, managed print, and document workflow services business unit. Overlaps Nauticon's offering across copier/printer supply and managed services.
Direct peers
- Standley Systems: Oklahoma-based office technology and managed IT services company providing document management, managed print, and network services to SMB and mid-market customers. Comparable as a regional dealer-led managed services provider.
- Donnellon McCarthy Enterprises: Regional office equipment and managed services dealer serving the Mid-Atlantic/Southeast, offering Toshiba and Xerox hardware plus managed print and IT support. Comparable in footprint, vendor mix, and SMB customer profile.
- RJ Young: Mid-South U.S. office equipment dealer (Ricoh, HP, Lexmark) that has expanded into managed IT, managed print, and document workflow services. Direct comparable in business model: dealer-authorized hardware plus managed services wrap sold to SMB and mid-market accounts.
- Gordon Flesch Company: Privately held Midwest office technology company selling copiers/printers and providing managed IT, managed print, and document management. Closely mirrors Nauticon's product mix and vertical integration across hardware and recurring services.
- Marco Technologies: Upper Midwest office technology dealer and managed IT services provider offering copier/printer hardware, managed print, cloud, and cybersecurity. Same multi-vendor dealer + managed services model targeting regional SMB and mid-market customers.
- Visual Edge IT: National roll-up of regional office technology dealers that combined into a managed IT and managed print platform. Highly relevant as a peer executing a similar M&A-driven consolidation strategy in the same fragmented dealer market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Nauticon Office Solutions social profiles
Digital presenceNauticon Office Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nauticon Office Solutions leadership team
Management profileNumber of profiles
Profiles4 records
Nauticon Office Solutions subsidiaries and ownership
Company hierarchySubsidiaries2 records
Nauticon Office Solutions funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nauticon Office Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nauticon Office Solutions
What does Nauticon Office Solutions do?
Nauticon Office Solutions is a B2B office technology and managed IT services provider. The company resells and services office equipment (copiers, printers, production print, wide format, barcode printers, scanners) from manufacturers such as Toshiba, Xerox, Lexmark, HP, Canon, and KIP; delivers managed IT services including network administration, virtual CIO, cloud, cybersecurity, and backup/disaster recovery; and implements workflow solutions such as document management, scanning integration, and secure/mobile printing.
Is Nauticon Office Solutions a public or private company?
Nauticon Office Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Nauticon Office Solutions founded?
Nauticon Office Solutions was founded in 1997. It employs 101 to 250 people.
Where is Nauticon Office Solutions based?
Nauticon Office Solutions is headquartered in Gaithersburg, United States, in the North America region.
How does Nauticon Office Solutions make money?
Four revenue lines are on record. Office Equipment Sales are the primary driver. The others are managed Print Services, managed IT Services and document Management Solutions.
Who are Nauticon Office Solutions's main competitors?
Broad incumbents on record are Xerox Corporation, Ricoh USA, Sharp Electronics Corporation (Business Division) and Konica Minolta Business Solutions U.S.A.. Direct peers are Standley Systems, Donnellon McCarthy Enterprises, RJ Young, Gordon Flesch Company, Marco Technologies and Visual Edge IT.
Does Nauticon Office Solutions have an API?
No public API is recorded for Nauticon Office Solutions.
What industry is Nauticon Office Solutions in?
Nauticon Office Solutions's product category is Office Technology and Managed IT Services. Its primary akta.pro industry code is BPAEAIAA, Managed Workplace Services (DaaS/Workplace-as-a-Service), with a secondary code of BPAEAOAI, Endpoint & Mobile Asset Management (UEM/MDM Asset Controls). Its NAICS code is 518 and its SIC code is 3570.