TouchPoint Networks
TouchPoint Networks is a privately held Oregon-based Managed Technology Services Provider offering integrated VoIP, managed IT, cybersecurity, cloud, and video surveillance solutions to small and mid-sized businesses via a multi-vendor partner stack.
- Company typePrivate
- Founded1998
- HeadquartersMedford, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What TouchPoint Networks does
TouchPoint Networks is a privately held Managed Technology Services Provider (MTSP) headquartered in Lake Oswego, Oregon, founded in 1998 by Gary Gonzalez and Tamara Gonzalez as Best Tel and rebranded to its current name in 2011. The company delivers an integrated portfolio of managed IT services, hosted VoIP and unified communications, cybersecurity, cloud infrastructure, video surveillance, and e911 emergency solutions primarily to small and mid-sized businesses (10–500 employees) across Oregon and the Pacific Northwest, supported by three offices along the I-5 corridor (Portland/Lake Oswego, Eugene, Medford). Its technology stack is multi-vendor by design — Microsoft 365 and Azure, Zultys MX, NEC UNIVERGE SV9000, Tadiran Aeonix, Pulsar360 Hosted PBX, WatchGuard firewalls, Eagle Eye Networks and Hikvision for video, plus NinjaOne for IT management, ID Agent and SaaS Alerts for security, and Clearfly and Adtran for networking. AI capabilities are sourced from partners rather than developed in-house, notably Eagle Eye's cloud video analytics and Hikvision's DeepinMind human-detection NVRs.
The business model combines recurring managed services subscriptions (proactive monitoring, support, security, cloud), project-based hardware and software resale (phone systems, surveillance cameras, network gear often bundled with installation), Music On Hold subscriptions ($30–$56+/month publicly disclosed), and professional services for implementation and training. Most managed IT and telephony engagements are quote-based, indicating a high-touch, customized sales motion. Go-to-market is sales-led with inside and field sales, supported by content marketing (active blog since 2011), social media, community sponsorships, and Technology Assurance Group (TAG) association participation. TouchPoint has raised no external institutional capital, remains founder-owned, and does not publicly disclose revenue.
The company holds credible third-party validations including Microsoft Solutions Partner (top 5% globally, January 2025), Tadiran Elite Performer (top 20 in North America), Zultys Circle of Excellence, and multiple TAG awards for best practices and community involvement. Long-tenured customers such as Endeavor Law Group (since 2002) and Harvest House Publishers, alongside enterprise-adjacent wins at U.S. Fish & Wildlife Forensics Laboratory, Lane Transit District, and Linn Benton Community College, indicate a stable regional operating profile rather than a rapidly scaling technology vendor.
TouchPoint Networks firmographics
Firmographics- Name
- TouchPoint Networks
- Legal name
- TouchPoint Networks
- Website
- https://asktouchpoint.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TouchPoint Networks is a privately held Oregon-based Managed Technology Services Provider offering integrated VoIP, managed IT, cybersecurity, cloud, and video surveillance solutions to small and mid-sized businesses via a multi-vendor partner stack.
- Ownership category
- akta.pro rank
TouchPoint Networks industry classification
Industry- Product category
- Managed Technology Services
- NAICS
- Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
- akta.pro secondary industries
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH)
Keywords
Where TouchPoint Networks is headquartered
LocationHeadquarters
- HQ city
- Medford
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
TouchPoint Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Recurring managed technology services providing ongoing IT infrastructure management, monitoring, and support on a proactive basis.
- Hardware and Software Sales: Sale of equipment including VoIP phone systems, security appliances, video surveillance cameras, and related hardware, often bundled with installation services.
- Music On Hold Services: Monthly subscription service for on-hold messaging with options ranging from basic music-only packages to full custom message productions. MUSIC ONLY packages start at $30/month; FULL MESSAGE PRODUCTIONS start at $56/month.
- Professional Services: Implementation, installation, training, and ongoing technical support services for deployed solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Music Only package |
| Subscription | Monthly | Full Message Productions package |
| Subscription | Monthly | General Managed IT Services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
TouchPoint Networks product offering
Product offeringCore offering
TouchPoint Networks is a Managed Technology Services Provider (MTSP) that sells integrated IT, voice, cybersecurity, cloud, and video surveillance solutions to small and mid-sized businesses. Its core deliverable is a recurring managed-service bundle — proactive IT management, hosted VoIP/unified communications, cybersecurity, cloud infrastructure, and surveillance cameras — designed to give SMBs enterprise-grade technology through a single outsourced provider.
Product overview
TouchPoint Networks is a managed technology solutions provider offering an integrated portfolio of IT and communications products and services for small to mid-sized businesses. The core offering consists of Managed IT Services, Cyber Security Services, Cloud Services (including Microsoft Azure and remote workforce solutions), Voice Solutions (VoIP/hosted PBX), and Video Surveillance. The product portfolio includes partner-branded solutions such as Zultys MX Unified Communications, Pulsar360 Hosted PBX, NEC UNIVERGE SV9100/SV9000, Eagle Eye Cloud Video Management System with AI analytics, Hikvision AI-powered surveillance products, and Poly headsets. Additional offerings include e911 emergency solutions, music on hold services, mobile device management, desktop optimization, and technology planning services. These products integrate with Microsoft 365 ecosystem (Teams, Azure, SharePoint), SaaS applications (Salesforce, Slack, Google Workspace, Dropbox), and Zultys Outlook Communicator for desktop integration.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services End-to-end outsourced management of customer IT assets — including employees' devices, applications, networks, and cloud infrastructure — with proactive monitoring, support, and optimization via the Desktop Optimization Center. Sold as a recurring managed-service contract to SMBs without in-house IT scale.
- Cyber Security Services Comprehensive managed cybersecurity suite including dark-web monitoring, security awareness training, phishing simulation, Firewall-as-a-Service via WatchGuard, and SaaS application monitoring via SaaS Alerts — designed to protect SMBs from targeted cyber threats.
- Cloud Services Cloud solutions delivered on Microsoft Azure and integrated with Microsoft 365/Teams/SharePoint, plus cloud-based VoIP, business continuity/disaster recovery, and Workspace-as-a-Service for SMBs enabling remote and hybrid work.
- Voice Solutions Business phone systems including hosted VoIP, hosted PBX (Pulsar360, NEC UNIVERGE SV9100/SV9000, Tadiran Aeonix), Zultys MX Unified Communications with Outlook integration, and SIP trunking — providing professional customer-facing communications for SMBs and enterprises.
- Video Surveillance Scalable video surveillance solutions including cloud-based Eagle Eye Networks VMS with AI-driven analytics, Hikvision Smart Pro IP cameras, DeepinMind NVRs with human-subject detection, and remote monitoring for security and operational intelligence.
- e911 Solutions Enhanced 9-1-1 emergency-response service that creates detailed per-phone location records (building, floor, room, quadrant, latitude/longitude) and dispatches them with the call to the PSAP — solving standard 9-1-1 limitations where only the billing address reaches responders.
- Music On Hold Subscription on-hold messaging service combining licensed music library with professional copywriters and voice talent to produce branded on-hold content that reduces hang-ups and cross-sells products. Sold in Music Only and Full Message Productions tiers.
Quantifiable outcome
- SMBs can save up to 50% on monthly communications costs by switching to SIP Trunks
- +2 more outcomes
Companies that use TouchPoint Networks
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles3 records
TouchPoint Networks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability5 records
Feature6 records
TouchPoint Networks partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and supporting.
- MicrosoftcoreMicrosoft Solutions Partner certified, ranking among top 5% of providers globally. Provides Microsoft 365, Azure, Teams, and SharePoint solutions to customers. TouchPoint helps SMBs leverage Microsoft cloud services and Teams for collaboration.
- WatchGuardcoreNetwork security partner providing Firewall-as-a-Service (FWaaS). WatchGuard offers network security solutions for detecting and responding to cyber threats.
- ZultyscorePrimary unified communications platform partner. Zultys MX Unified Communications platform integrates voice, IM, presence, video conferencing, and call control. TouchPoint is a Circle of Excellence award winner for Zultys.
- ClearflysupportingSIP trunking solutions provider since 2008. Helps businesses increase profitability by saving money on voice services.
- NinjaOnesupportingLeading unified IT management solution that simplifies the way IT teams work. Part of TouchPoint's managed IT services offering.
- ID AgentcoreCybersecurity partner providing dark web reporting, security awareness training, and phishing simulation campaigns to protect SMBs.
- SaaS AlertssupportingUnified real-time monitoring to protect against data theft, data-at-risk, and bad actors. Protects customer applications including Office 365, Google Workspace, Salesforce, Slack, and Dropbox.
- Solutions GrantedsupportingCybersecurity provider using layered approach across verticals with predictive models, AI, machine learning, and mathematical algorithms.
- LastPasssupportingPassword management solution providing secure password vault for businesses to control credentials and increase online security.
- AdtransupportingBusiness networking solutions including routers, switches, IP business gateways, and business Wi-Fi backed by industry-leading support.
- Tadiran AmericacoreIP business telephone and communication solutions for 40+ years. TouchPoint has received Tadiran Elite Performer Award as top 20 North American partner. Gary Gonzalez serves on Tadiran Advisory Board.
- Pulsar360corePremier business VoIP, Wi-Fi, SIP, and PBX phone system service provider in US and Canada offering collaboration tools and cost-effective VoIP solutions. Three tiers: P360 Pro, P360 Enterprise, P360 Call Center.
- HikvisioncoreWorld's largest manufacturer of video surveillance products and solutions. AI, machine learning, and robotics provider. Products include IP cameras, NVRs, DVRs with H.265+ compression.
- Poly (Plantronics)supportingHeadsets and business phone peripherals including Bluetooth, DECT wireless, USB, and call center headsets with noise-canceling audio.
- Eagle Eye NetworkscoreCloud-based video surveillance management system (VMS) with AI capabilities. Enables viewing video from mobile devices and monitoring facilities globally. Purpose-built cloud for video storage.
- NECcoreUNIVERGE SV9000 Series for small and mid-size business communications. Converges voice and data networks with VoIP capabilities. Global technology leader for 120 years.
- Technology Assurance Group (TAG)coreAssociation of independently owned MTSPs representing over $800M in products and services. TouchPoint participates in national conventions, presents on technology topics, and receives awards including Best Practices, Gold Circle, and Community Involvement awards. Brian Suerth, TAG President, provides mentorship.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
TouchPoint Networks competitors and assessment
Company assessmentBroad incumbents
- Atlantic.Net: Atlantic.Net is a managed hosting, cloud, and security services provider serving SMB and enterprise — adjacent to TouchPoint's cloud and managed services practice with overlapping buyer profile and competitive overlap.
- Arctic Wolf: Arctic Wolf is a leading managed detection and response (MDR) and security operations provider — a broader incumbent in the managed security services category that competes for TouchPoint's SMB cybersecurity budgets.
- TPx Communications: TPx Communications is a national managed services and connectivity provider offering UCaaS, managed IT, and cybersecurity to SMB and enterprise — overlapping directly with TouchPoint's voice and managed services lines but with broader geographic reach.
Others
- ConnectWise: ConnectWise is a leading software platform provider for the MSP ecosystem (PSA, RMM, cybersecurity) — not a direct competitor but an enabling ecosystem vendor whose tooling many TouchPoint peers and partners run on.
Direct peers
- iCorps Technologies: iCorps Technologies is a managed IT and technology services provider delivering outsourced IT, cloud, cybersecurity, and unified communications to SMB and mid-market clients — a closely comparable business model and customer profile to TouchPoint's bundled MTSP offering.
- NexusTek: NexusTek is a managed IT services provider specializing in cloud, cybersecurity, and modern workplace solutions for SMB and mid-market businesses, with a similar portfolio of bundled managed services and channel-partner-driven delivery.
- NetGain Information Systems: NetGain is a managed IT and cybersecurity provider serving SMB and mid-market clients across multiple U.S. regions with bundled IT, security, and cloud services — directly comparable business model and customer profile to TouchPoint.
- Dataprise: Dataprise is a national managed services provider delivering managed IT, cybersecurity, and cloud services to mid-market organizations — comparable in bundled service stack and target customer segment, though operating at a larger scale.
Emerging players
- Coronet: Coronet delivers enterprise-grade cybersecurity as a service for SMBs, including threat detection and cloud-security — overlapping with TouchPoint's managed cybersecurity bundle for SMB customers.
- Huntress: Huntress provides managed cybersecurity platforms (EDR, MDR, identity threat detection) purpose-built for SMBs and the MSP channel — competing directly with the security stack TouchPoint assembles for its SMB customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
TouchPoint Networks social profiles
Digital presenceTouchPoint Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
TouchPoint Networks leadership team
Management profileNumber of profiles
Profiles2 records
TouchPoint Networks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TouchPoint Networks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TouchPoint Networks
What does TouchPoint Networks do?
TouchPoint Networks is a Managed Technology Services Provider (MTSP) that sells integrated IT, voice, cybersecurity, cloud, and video surveillance solutions to small and mid-sized businesses. Its core deliverable is a recurring managed-service bundle — proactive IT management, hosted VoIP/unified communications, cybersecurity, cloud infrastructure, and surveillance cameras — designed to give SMBs enterprise-grade technology through a single outsourced provider.
Is TouchPoint Networks a public or private company?
TouchPoint Networks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TouchPoint Networks founded?
TouchPoint Networks was founded in 1998. It employs 11 to 50 people.
Where is TouchPoint Networks based?
TouchPoint Networks is headquartered in Medford, United States, in the North America region.
How does TouchPoint Networks make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are hardware and Software Sales, music On Hold Services and professional Services.
Who are TouchPoint Networks's main competitors?
Broad incumbents on record are Atlantic.Net, Arctic Wolf and TPx Communications. ConnectWise is listed as an others. Direct peers are iCorps Technologies, NexusTek, NetGain Information Systems and Dataprise. Emerging players are Coronet and Huntress.
Does TouchPoint Networks have an API?
No public API is recorded for TouchPoint Networks.
What industry is TouchPoint Networks in?
TouchPoint Networks's product category is Managed Technology Services. Its primary akta.pro industry code is BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations, with a secondary code of BPAEABAF, Endpoint & Device Management (UEM/MDM) Services. Its NAICS code is 517 and its SIC code is 7370.