ClearTouch Connect
ClearTouch Connect is a cloud-based contact center (CCaaS) provider and subsidiary of TCN Company, offering its Operator platform with omnichannel, AI-powered voice analytics, and workforce engagement tools to 1,500+ enterprise customers across banking, BPO, healthcare RCM, and debt collections.
- Company typePrivate
- Founded2016
- HeadquartersGuindy, India
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ClearTouch Connect does
ClearTouch Connect is a cloud-based Contact Center as a Service (CCaaS) provider and a subsidiary of TCN Company, a global contact center technology vendor. Founded in 2016 and headquartered in Chennai, India, the company serves more than 1,500 enterprise customers globally with primary market focus on India and additional international reach through the TCN corporate network. The company supports enterprise and mid-market buyers across verticals including banking and financial services, business process outsourcing (BPO), healthcare revenue cycle management (RCM), debt collections, insurance, eCommerce, and automotive.
The company's core product is the Operator platform, a modular cloud contact center suite that combines omnichannel customer engagement (voice, chat, email, SMS, WhatsApp, social media) with workforce engagement, voice analytics, intelligent routing, and compliance tooling. The architecture is API-ready with plug-and-play integrations to Salesforce, Zendesk, Zoho, and Finvi, and supports AI-driven capabilities including NLP-based conversational AI, voice analytics for tone/emotion/sentiment, predictive dialing, agent assist with knowledge surfacing, anomaly detection, and autonomous conversational voice bots. Vertical-specific modules include the RCM Platform for healthcare revenue cycle management and a Visually Impaired Agent solution for accessibility-driven staffing. The company is privately held, has no disclosed external funding, and is CCPA-compliant.
ClearTouch operates on a usage-based, pay-as-you-go subscription model with no contracts, no upfront license fees, and no minimum commitments. GTM is sales-led through direct enterprise field sales and inside sales, with demo-driven conversion via go.cleartouch.in and phone-based engagement (+91-44-6620-3333). Demand generation is supported by an extensive content marketing engine spanning blog, case studies, white papers, eBooks, videos, SEO, LinkedIn, YouTube, and industry events. Pricing transparency and the no-contract posture are positioned as primary adoption levers against larger CCaaS incumbents.
ClearTouch Connect firmographics
Firmographics- Name
- ClearTouch Connect
- Legal name
- ClearTouch Connect Pvt. Ltd.
- Website
- https://cleartouch.in
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ClearTouch Connect is a cloud-based contact center (CCaaS) provider and subsidiary of TCN Company, offering its Operator platform with omnichannel, AI-powered voice analytics, and workforce engagement tools to 1,500+ enterprise customers across banking, BPO, healthcare RCM, and debt collections.
- Ownership category
- akta.pro rank
ClearTouch Connect industry classification
Industry- Product category
- Contact Center as a Service (CCaaS)
- NAICS
- Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where ClearTouch Connect is headquartered
LocationHeadquarters
- HQ city
- Guindy
- HQ country
- India
- HQ region
- Asia
Offices2 records
Markets served
ClearTouch Connect business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Cloud Contact Center Platform Subscription: Subscription-based access to the ClearTouch Operator cloud platform. No upfront license fees, no contracts, no minimum commitments. Customers pay only for what they use, scaling up and down based on business needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Usage-based flexible pricing with no contracts |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels12 records
ClearTouch Connect product offering
Product offeringCore offering
ClearTouch Connect sells the Operator cloud contact center platform, a modular CCaaS solution that enables enterprises to handle inbound and outbound customer interactions across voice, chat, email, SMS, WhatsApp, and social media from a unified interface. The platform combines AI-powered voice analytics, agent assist, predictive dialing, IVR, workforce management, and pre-built integrations with CRM, helpdesk, and financial systems to serve BPOs, banks, healthcare RCM providers, and debt collections operations.
Product overview
ClearTouch is a cloud contact center solutions provider (a TCN Company) offering the Operator platform as its core unified product. The platform is a modular, cloud-based Contact Center as a Service (CCaaS) solution that combines omnichannel customer engagement (voice, chat, email, SMS, WhatsApp, social media) with workforce engagement, voice analytics, intelligent routing, AI-powered automation, and compliance tools. The product portfolio includes the Operator platform as the central hub, complemented by specialized modules including Omnichannel Experience, Workforce Engagement, Voice Analytics, List Management Services, Intelligence and Reporting, Agent Assist, and various dialing solutions (Predictive, Auto, Preview, Manual). The platform also offers industry-specific solutions such as the RCM Platform for healthcare revenue cycle management. Integrations with Salesforce, Zendesk, Zoho, and Finvi extend functionality, while API-ready architecture enables custom integrations. ClearTouch operates on a no-contract, pay-as-you-go model.
Differentiator
Problem solved
Functional benefit
Brands
- Operator: ClearTouch's cloud contact center platform designed to streamline customer experience operations and improve agent productivity. The platform supports inbound queries, outbound campaigns, and complex customer journeys across omnichannel touchpoints.
Products and services
- Operator Cloud Contact Center Platform Modular CCaaS platform offering omnichannel customer engagement (voice, chat, email, SMS, WhatsApp, social), workforce engagement, voice analytics, AI agent assist, IVR, predictive dialing, workforce management, and integrations with CRM and helpdesk systems; targeted at enterprise contact center operations across BPO, BFSI, healthcare RCM, and debt collections.
- RCM Platform for Healthcare Revenue Cycle Management Industry-specific solution combining the Operator contact center with denial-code intelligence, claim-aging dashboards, insurance insights, and automated claims assignment to streamline billing, reduce denials, and accelerate reimbursements for healthcare RCM providers and provider billing operations.
- List Management Services (LMS) Real-time contact list management with filtering by behavior, demographics, and engagement, plus data validation routines that purge duplicates, bounce-outs, and outdated information to improve campaign targeting and outbound ROI for collections, BPO, and sales operations.
Quantifiable outcome
- 95% of support issues addressed immediately
- +4 more outcomes
Companies that use ClearTouch Connect
Customer profileNamed customers4 records
Segments8 records
Ideal customer profiles4 records
ClearTouch Connect technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability9 records
Feature15 records
ClearTouch Connect partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship and core.
- GocollectflagshipAI-powered field-synchronized collection outcomes integration. ClearTouch expanded fintech footprint through Gocollect integration, enabling AI-powered collection processes synchronized with field operations.
- FinvicoreIntegration partnership providing Finvi solutions within the ClearTouch Operator platform for debt collections and financial services workflows.
- SalesforcecoreCRM integration partnership enabling seamless data synchronization between ClearTouch Operator and Salesforce for unified customer views and workflow automation.
- ZendeskcoreHelpdesk integration partnership allowing ClearTouch to connect with Zendesk ticketing systems for comprehensive customer service management.
- ZohocoreCRM integration partnership with Zoho enabling contact center data synchronization and workflow automation for Zoho users.
Scale indicators7 records
Recent moves5 records
Expansion highlights6 records
ClearTouch Connect competitors and assessment
Company assessmentDirect peers
- Ozonetel: India-based cloud contact center platform offering omnichannel routing, outbound dialers, voice bots, and WhatsApp Business API integration. Most direct India-market competitor to ClearTouch with similar target verticals (BPO, banking, collections).
- Talkdesk: Cloud-native CCaaS competitor with AI-powered customer experience platform including virtual agents, workforce engagement, and industry-specific solutions. Targets similar mid-market and enterprise customers with comparable product breadth and AI focus.
- NICE CXone: Enterprise CCaaS platform from NICE Ltd. offering omnichannel routing, AI analytics (NICE Enlighten), workforce engagement, and compliance tools. Closely comparable to ClearTouch's full-stack approach with similar emphasis on voice analytics and regulated industries.
- Five9: Public CCaaS company (NASDAQ: FIVN) providing cloud contact center software with AI, omnichannel, workforce optimization, and analytics. Directly comparable in product scope and target mid-market to enterprise customers, though with substantially larger scale and US-centric footprint.
- Genesys Cloud: Global leader in cloud CCaaS offering omnichannel routing, workforce engagement, AI analytics, and conversational AI. Directly competes with ClearTouch's Operator platform across enterprise contact center deployments, particularly for large BPO and financial services customers.
- Ameyo (by C-Zentrix): India-based CCaaS platform providing omnichannel customer engagement, predictive dialers, voice analytics, and CRM integrations. Direct competitor in Indian market with focus on BPO, banking, and collections verticals similar to ClearTouch's positioning.
- 8x8: Public CCaaS/UCaaS provider (NYSE: EGHT) combining cloud contact center, voice, chat, and video with AI capabilities. Directly competes across the full CCaaS stack including omnichannel, WFM, and analytics, with broader UCaaS bundling.
Broad incumbents
- RingCentral: Public UCaaS/CCaaS incumbent (NYSE: RNG) with RingCX contact center offering. Provides broader communications portfolio (voice, video, messaging, contact center) than ClearTouch but overlaps significantly in CCaaS module capabilities and AI-driven agent assist.
- Amazon Connect: AWS-based CCaaS offering from Amazon with usage-based pricing, omnichannel routing, AI/ML-powered analytics (Contact Lens), and deep integration into AWS ecosystem. Competes on price and AI capabilities, posing existential threat to mid-market CCaaS players.
Emerging players
- Twilio Flex: Programmable cloud contact center platform from Twilio with strong developer/API ecosystem, omnichannel capabilities, and AI integrations. Appeals to digitally-native and developer-led deployments, with overlap in ClearTouch's API-ready architecture positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ClearTouch Connect social profiles
Digital presenceClearTouch Connect compliance and trust
Trust signalCompliance1 record
ClearTouch Connect financial estimates
Financial estimateRevenue estimate
Valuation estimate
ClearTouch Connect leadership team
Management profileNumber of profiles
Profiles2 records
ClearTouch Connect funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ClearTouch Connect M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ClearTouch Connect
What does ClearTouch Connect do?
ClearTouch Connect sells the Operator cloud contact center platform, a modular CCaaS solution that enables enterprises to handle inbound and outbound customer interactions across voice, chat, email, SMS, WhatsApp, and social media from a unified interface. The platform combines AI-powered voice analytics, agent assist, predictive dialing, IVR, workforce management, and pre-built integrations with CRM, helpdesk, and financial systems to serve BPOs, banks, healthcare RCM providers, and debt collections operations.
Is ClearTouch Connect a public or private company?
ClearTouch Connect is a private company. It is classified as corporate owned and is currently operating.
When was ClearTouch Connect founded?
ClearTouch Connect was founded in 2016. It employs 51 to 100 people.
Where is ClearTouch Connect based?
ClearTouch Connect is headquartered in Guindy, India, in the Asia region.
How does ClearTouch Connect make money?
One revenue line is on record: cloud Contact Center Platform Subscription.
Who are ClearTouch Connect's main competitors?
Direct peers on record are Ozonetel, Talkdesk, NICE CXone, Five9, Genesys Cloud, Ameyo (by C-Zentrix) and 8x8. Broad incumbents are RingCentral and Amazon Connect. Twilio Flex is listed as an emerging player.
Does ClearTouch Connect have an API?
No public API is recorded for ClearTouch Connect.
What industry is ClearTouch Connect in?
ClearTouch Connect's product category is Contact Center as a Service (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAEAFAC, Customer Service, Support & Contact Center CRM. Its NAICS code is 56142 and its SIC code is 7372.