HelpCloud
HelpCloud is a Utah-based, US-staffed remote technical support firm selling 24/7 subscription memberships, one-off fixes, and SMB managed IT services, bundled with Webroot antivirus and IDrive cloud backup for individual consumers and small businesses.
- Company typePrivate
- Founded2012
- HeadquartersLindon, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What HelpCloud does
HelpCloud is a privately held US-based remote technical support services company headquartered in Lindon, Utah, that sells subscription-based 24/7 remote tech support to individual consumers and small businesses, bundled with Webroot antivirus and IDrive daily cloud backup. Founded in 2012 (originally as MyFastPC) by CEO and owner Ryan Grover, the company operates three revenue lines: recurring Remote Tech Support Memberships on monthly and annual plans with no contract, pay-as-you-go One-Off Services (account recovery, technician-by-the-hour, computer clean), and B2B Managed IT Services for organizations in Utah and Salt Lake Counties. Service delivery is enabled by a "Connect Device" remote-access portal that allows US-based technicians to diagnose and resolve device issues without on-site visits, and is differentiated by a 100% satisfaction guarantee ("if we can't fix it, you don't pay").
The business model blends subscription, transactional, managed services, and affiliate commissions from HostGator, Webroot, and Amazon Associates, supported by free top-of-funnel content properties — HelpCloud Search and the HelpCloud Learning Center — that drive organic acquisition. The company is BBB Accredited, a Tech Care Association member, and CCPA/GDPR compliant; it maintains a small management team (Director of Operations, Director of Technology, Service Manager, Comptroller, in-house YouTuber) with a stated headcount of 101-250 employees and no disclosed external venture or private equity backing.
The underlying technology is straightforward remote-support tooling rather than a proprietary platform with significant differentiation: a web-based contact/connect portal, an internal knowledge base, and partnerships for antivirus (Webroot) and backup (IDrive). Go-to-market is direct-to-consumer via phone (800-813-5977), web forms, and remote-device connection, supplemented by organic content and affiliate channels; geographic reach for the consumer product is US-wide (remote), while the managed IT book is operationally constrained to Utah.
HelpCloud firmographics
Firmographics- Name
- HelpCloud
- Legal name
- HelpCloud LLC
- Website
- https://helpcloud.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- HelpCloud is a Utah-based, US-staffed remote technical support firm selling 24/7 subscription memberships, one-off fixes, and SMB managed IT services, bundled with Webroot antivirus and IDrive cloud backup for individual consumers and small businesses.
- Ownership category
- akta.pro rank
HelpCloud industry classification
Industry- Product category
- Technical Support Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Service Desk & Help Desk Services (BPAEAJAA), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)
Keywords
Where HelpCloud is headquartered
LocationHeadquarters
- HQ city
- Lindon
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
HelpCloud business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Tech Support Memberships: Monthly and annual subscription plans providing 24/7 remote technical support for home and office devices. Includes quarterly computer cleans, optimizations, daily cloud backup via IDrive, and Webroot SecureAnywhere AntiVirus.
- One-Off Services: Per-incident services including account recovery, technician-by-the-hour, and computer cleaning.
- Managed IT Services: Managed IT services for businesses in Utah and Salt Lake Counties, including on-site or help desk services.
- Affiliate Marketing: Commission revenue from affiliate links to HostGator, Webroot Smarter Cybersecurity, and Amazon Services LLC Associates Program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Remote Tech Support Memberships (Monthly) |
| Subscription | Annual | Remote Tech Support Memberships (Annual) |
| Unit Pricing | Pay-as-you-go | One-Off Services |
| Subscription | Annual | Managed IT Services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
HelpCloud product offering
Product offeringCore offering
HelpCloud delivers remote technical support services for home and office devices, sold primarily through monthly and annual subscription memberships that bundle 24/7 human support with Webroot antivirus and IDrive cloud backup. It also offers per-incident one-off services (account recovery, technician-by-the-hour, computer cleaning) and managed IT services for small/medium businesses in Utah and Salt Lake Counties, delivered remotely via a proprietary Connect Device remote access tool.
Product overview
HelpCloud is a tech support company offering both subscription-based remote tech support memberships and one-time services. The core offering consists of Remote Tech Support Memberships (24/7 support with bundled Webroot SecureAnywhere AntiVirus and IDrive cloud backup), One-Off Services (account recovery, Technician-by-the-Hour, computer clean), and Managed IT Services for businesses. The company also provides free services: HelpCloud Search (technical search engine) and HelpCloud Learning Center (blog/educational content). A remote connection tool called Connect Device enables technicians to access customer devices. The company operates as a USA-based, locally owned business in Lindon, Utah.
Differentiator
Problem solved
Functional benefit
Brands
- HelpCloud Search: Free search engine service for technical help
- HelpCloud Learning Center
- HelpCloud Tech Support Memberships
- Managed IT Services
Products and services
- Remote Tech Support Membership Subscription-based 24/7 remote tech support service offering unlimited assistance for home or office devices, bundled with Webroot SecureAnywhere AntiVirus and IDrive daily cloud backup. Sold as monthly or annual plans with no contract and a 100% satisfaction guarantee.
- One-Off Services Per-incident tech support services including account recovery, Technician-by-the-Hour, and computer clean services for users who prefer pay-per-incident support rather than a membership.
- Managed IT Services Business IT support services in Utah and Salt Lake Counties offering on-site or help desk assistance for small and medium business clients on an annual managed services basis.
- HelpCloud Search Free technical help search engine that lets users find solutions to common tech problems without contacting support.
- HelpCloud Learning Center Free educational platform providing blog articles, how-to guides, and tech tips to help users learn new tech skills and troubleshoot common technology issues on their own.
- Connect Device Proprietary remote device connection portal allowing HelpCloud technicians to access and troubleshoot customer devices remotely for tech support sessions.
Quantifiable outcome
- 100% satisfaction guarantee - if they can't fix it, you don't pay
- +1 more outcomes
Companies that use HelpCloud
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
HelpCloud technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature3 records
HelpCloud partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Webroot SecureAnywherecoreWebroot antivirus and firewall software is included as part of HelpCloud membership plans, providing customers with cybersecurity protection.
- IDrivecoreDaily unlimited cloud backup service via IDrive included with membership plans for data protection and recovery.
- HostGatorminorAffiliate partner in HelpCloud's affiliate linking program. HelpCloud receives commission for referrals.
- Amazon Associates ProgramminorParticipant in Amazon Services LLC Associates Program, earning fees by linking to Amazon.com and affiliated sites.
- Webroot Smarter CybersecurityminorAffiliate partner in HelpCloud's affiliate linking program for cybersecurity products.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
HelpCloud competitors and assessment
Company assessmentDirect peers
- Geek Squad (Best Buy): Best Buy's consumer and SMB tech support arm offering 24/7 remote and in-home support, virus removal, and device setup — directly competing with HelpCloud's membership and one-off service model at national scale.
- HelloTech: On-demand in-home and remote tech support for consumers and SMBs, with subscription and per-visit pricing for device setup, smart home, and troubleshooting — a close direct competitor to HelpCloud's membership and one-off offerings.
- Asurion (uBreakiFix): Asurion's uBreakiFix network provides device repair, tech support, and connected-life services, often via carrier and retailer relationships, overlapping with HelpCloud's consumer and SMB support and bundled cybersecurity positioning.
- Staples Easy Tech: Staples' in-store and remote tech support service for setup, repair, and data protection, comparable to HelpCloud's consumer remote-support membership and one-off services.
- Office Depot / OfficeMax Tech Services: Retail-based and remote tech support for consumers and small businesses, including virus removal, device setup, and managed services — closely comparable to HelpCloud's bundled support and managed IT offerings.
- Support.com: Provider of remote tech support and end-user services for consumers, SMBs, and ISPs, with a subscription and per-incident model directly comparable to HelpCloud's membership and one-off structure.
Emerging players
- GoTo (LogMeIn Rescue): Remote-support software platform used by MSPs and helpdesks; competes with HelpCloud's Connect Device portal at the tooling layer and indirectly at the service layer via partner MSPs.
Broad incumbents
- Microsoft Answer Desk / Microsoft Support: First-party Microsoft consumer and SMB support, increasingly AI-augmented, sets a price and convenience floor that influences HelpCloud's positioning for Windows-related issues.
- Apple One-to-One / Apple Support: Apple's first-party remote and in-person support for Mac/iOS users, including subscription-adjacent offerings, competes with HelpCloud for premium device support among Apple households.
- CompuCom (Oceaneering) / BlackHawk: Large managed IT services and end-user support provider for enterprise and mid-market; relevant for HelpCloud's managed IT aspirations at the SMB/mid-market boundary.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
HelpCloud social profiles
Digital presenceHelpCloud compliance and trust
Trust signalCompliance4 records
HelpCloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
HelpCloud leadership team
Management profileNumber of profiles
Profiles8 records
HelpCloud funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HelpCloud M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HelpCloud
What does HelpCloud do?
HelpCloud delivers remote technical support services for home and office devices, sold primarily through monthly and annual subscription memberships that bundle 24/7 human support with Webroot antivirus and IDrive cloud backup. It also offers per-incident one-off services (account recovery, technician-by-the-hour, computer cleaning) and managed IT services for small/medium businesses in Utah and Salt Lake Counties, delivered remotely via a proprietary Connect Device remote access tool.
Is HelpCloud a public or private company?
HelpCloud is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HelpCloud founded?
HelpCloud was founded in 2012. It employs 101 to 250 people.
Where is HelpCloud based?
HelpCloud is headquartered in Lindon, United States, in the North America region.
How does HelpCloud make money?
Four revenue lines are on record. Tech Support Memberships are the primary driver. The others are one-Off Services, managed IT Services and affiliate Marketing.
Who are HelpCloud's main competitors?
Direct peers on record are Geek Squad (Best Buy), HelloTech, Asurion (uBreakiFix), Staples Easy Tech, Office Depot / OfficeMax Tech Services and Support.com. GoTo (LogMeIn Rescue) is listed as an emerging player. Broad incumbents are Microsoft Answer Desk / Microsoft Support, Apple One-to-One / Apple Support and CompuCom (Oceaneering) / BlackHawk.
Does HelpCloud have an API?
No public API is recorded for HelpCloud.
What industry is HelpCloud in?
HelpCloud's product category is Technical Support Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 54151 and its SIC code is 7370.