What bvoip does

bvoip (operating under the 1Stream brand) is a privately held SaaS provider of cloud-based unified communications (UCaaS) and contact center (CCaaS) solutions, built on 3CX architecture with a proprietary integration layer. Founded in 2014 by George Bardissi, a former MSP owner who experienced a 38% annual help desk burn rate from fragmented communications vendors, the company was purpose-built to serve the IT and MSP channel. The platform includes UCaaS Business Voice, CCaaS Contact Center, integrated messaging (SMS/MMS/chat), a SaaS Integration Platform with 200+ pre-built integrations to PSA/CRM/ERP systems, on-call alerting and escalation, PIN-based caller verification, progressive outbound dialing, workforce management, business intelligence dashboards, and a hybrid Microsoft Teams Voice offering via Direct Routing.

The company operates a strictly channel-only go-to-market model, selling exclusively through MSP and IT provider partners and never direct to end customers. Distribution is layered: 400+ direct MSP reseller partners globally, the Pax8 cloud commerce marketplace for worldwide reach, and regional distributors abpTech (North America) and Technology To Go (Europe). The platform is delivered through 8 private cloud data centers spanning North America (Ashburn, Dallas, Chicago, Denver, Los Angeles, Vancouver, Toronto), UK (London x2), Australia (Sydney x2), and Dublin, Ireland (announced May 2026). At scale, bvoip serves approximately 3,000 organizations and 150,000 end users worldwide.

Revenue is generated through monthly recurring subscriptions for UCaaS and CCaaS services (resold by partners), hardware sales (IP phones, ATAs, MTAs) with return-or-purchase obligations, and white-glove professional services for onboarding and training. Pricing is quote-based with a 14-day qualification-gated trial and a 30-day money-back guarantee. The company is bootstrapped (no disclosed funding rounds), employs 11-50 staff, and has been recognized by Frost & Sullivan as a Top 30 North American UCaaS provider for six consecutive years (2019-2024). Recent strategic emphasis has been on AI automation agents, geographic infrastructure expansion into Europe, and sales leadership scaling.

Name

bvoip

Legal name

BVoIP, LLC

Website

https://bvoip.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

bvoip (operating as 1Stream) is a channel-only SaaS provider of cloud UCaaS, CCaaS, and AI-powered communications automation, sold exclusively through 400+ MSP and IT channel partners serving 3,000 organizations and 150,000 end users across North America, Europe, and Australia.

Ownership category

akta.pro rank

Headquarters

HQ city

Hatfield

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. UCaaS/Cloud Phone System Subscriptions: Monthly or multi-month subscription-based service for cloud phone system (UCaaS). Partners resell to end customers on subscription basis.
2. CCaaS/Contact Center Subscriptions: Contact center as a service subscriptions with omnichannel capabilities.
3. MSP Channel Resale Program: Partners can add unified communications, integration, and voice to their portfolio and resell under their own brand. Enables MSPs to generate new revenue streams.
4. Equipment/Device Sales: Sale of IP phones, multimedia terminal adapters, analog telephone adapters, and other hardware. Equipment must be returned upon termination or full retail price is billed.
5. Professional Services: White glove onboarding, training, and professional services offered to partners during implementation.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels9 records

Core offering

bvoip delivers a cloud-based unified communications and contact center platform (branded 1Stream) exclusively through IT service providers and MSP channel partners. The offering combines UCaaS business voice, CCaaS contact center, integrated messaging, 200+ SaaS integrations, AI-powered automation agents, and supporting modules (Teams Voice enhancement, on-call alerting, PIN authentication, progressive dialer, workforce management, and BI dashboards) sold on a subscription basis with optional hardware.

Product overview

1Stream powered by bvoip is a unified communications platform built exclusively for IT & MSP companies, featuring a platform-plus-modules architecture. The core platform (1Stream) provides the foundational UCaaS Business Voice (cloud phone system) and CCaaS Contact Center capabilities, which are then extended through add-on modules including: Integrated Messaging (SMS/MMS/Chat), the SaaS Integration Platform (200+ integrations with PSA/CRM/ERP systems), Nucleus for Microsoft Teams Voice (hybrid Teams enhancement), 1Stream Signal (on-call alerting), 1Stream ID (PIN-based user authentication), Progressive Outbound Dialer, Workforce Management, BI Business Intelligence dashboards, and AI Agents (7 AI-powered automation agents). The company operates as a channel-only provider, selling exclusively through MSP partners via its MSP Channel Resale Program rather than direct to end customers.

Differentiator

Problem solved

Functional benefit

Brands

• Nucleus for Microsoft Teams Voice: Hybrid Teams Voice deployment solution combining bvoip's cloud voice platform with Microsoft Teams frontend
• 1Stream Integration Platform
• 1Stream Signal
• 1Stream ID

Products and services

• 1Stream Unified Communications Platform The primary unified communications platform from bvoip that integrates cloud phone system, contact center, messaging, AI automation, and over 200 SaaS integrations into a single platform designed exclusively for IT and MSP channel partners to resell to their end customers.
• UCaaS Business Voice Cloud-based phone system (UCaaS) providing modern business communications with full PBX functionality, extensions, call handling, and phone number management for end customers served through MSP partners.
• CCaaS Contact Center Advanced omnichannel contact center solution (CCaaS) with progressive dialer, call queue management, and workforce management integration, sold through MSP partners for their end-customer service operations.
• Integrated Messaging Unified messaging solution supporting SMS, MMS, and chat communications integrated into the 1Stream platform for MSP-served end customers.
• SaaS Integration Platform Integration platform providing over 200 native integrations with PSA, CRM, ERP, and other business systems, enabling unified data access and workflow automation for MSP partners.
• Nucleus for Microsoft Teams Voice Hybrid Direct Routing solution that enhances Microsoft Teams with full phone system capabilities while maintaining native Teams experience, providing redundancy and failover for Teams Voice deployments.
• 1Stream Signal On-Call Alerting On-call alerting and auto queue login solution with scheduled voicemail alert escalations, multi-channel notifications (phone, email, SMS), and automatic agent queue management.
• 1Stream ID PIN Authentication PIN-based user authentication and verification solution that validates callers against PSA/CRM data before routing, enhancing security and support workflows.
• Progressive Outbound Dialer Intelligent outbound dialing solution with VM drop functionality for helpdesks, service lines, and contact center environments, integrated with CRM/PSA systems.
• Workforce Management Simplified staff management solution integrated with the contact center for scheduling and resource allocation.
• BI Business Intelligence Dashboards, reports, and wallboards providing business intelligence and analytics across communication and customer interaction data.
• AI Agents AI-powered automation suite featuring 7 distinct agents for IT and MSP workflows: AI Attendant, AI Automated User ID & Verification, AI Intelligent Routing, AI Triage Agent, AI Notetaking/Transcription/Analysis, and AI Alerting & Notification.
• MSP Channel Resale Program Channel-only partner program exclusively for IT, MSP, and Cloud Technology companies to resell and manage bvoip communications solutions to their customers, with white-glove onboarding, sales/marketing tools, and dedicated channel managers.

Quantifiable outcome

• bvoip's own help desk burn rate was 38% annually before standardizing on a unified communications platform
• +1 more outcomes

Named customers11 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core, regional and minor.

• Pax8coreStrategic or Co-development Partner · 17 August 2023Pax8 and bvoip teamed up to offer UCaaS & VoIP solutions built exclusively for IT service providers and MSPs. This is a strategic partnership to bring cloud communications to the MSP channel through Pax8's marketplace.
• Pax8coreChannel Partner/ Reseller/ DistributorPax8 is the global distribution partner for bvoip's UCaaS and VoIP solutions. bvoip is available via Pax8's Marketplace in all regions worldwide. This partnership enables MSPs globally to access bvoip through Pax8's cloud commerce platform.
• abpTechregionalChannel Partner/ Reseller/ DistributorabpTech is an authorized distribution partner for bvoip in North America (US and Canada). MSPs can access bvoip solutions through abpTech's distribution network.
• Technology To Go (TTG)regionalChannel Partner/ Reseller/ DistributorTechnology To Go (TTG) is an authorized distribution partner for bvoip in Europe. Enables MSPs in Europe to access bvoip solutions.
• AutotaskcoreTechnology or IntegrationIntegration partnership with Autotask PSA platform. Enables data sharing and workflow automation between bvoip communications and Autotask ticketing/PSA systems. Featured in case studies and recognized with Autotask Community Live Best Technology Integration award.
• ConnectWisecoreTechnology or IntegrationIntegration with ConnectWise PSA/CRM platform. One of the key MSP industry integrations that bvoip has built its platform around. Enables unified data access and workflow automation.
• IT GluecoreTechnology or IntegrationIntegration partnership with IT Glue documentation platform. Featured in case study where IT Glue used bvoip to link their worldwide team. Enables documentation and communication workflow integration.
• MicrosoftcoreTechnology or IntegrationNucleus product provides hybrid Microsoft Teams Voice deployment through Direct Routing. Brings full phone system features while maintaining native Teams experience. Part of strategic focus on Teams integration.
• Kaseya/DattominorStrategic or Co-development PartnerActive participation in Kaseya Datto Connect Local events. Featured at Kaseya Connect IT Global conferences. Partnership focused on event presence and community engagement.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Sangoma (Star2Star): Sangoma acquired Star2Star to build a UCaaS platform sold almost exclusively through the channel (MSPs and resellers). Directly comparable to bvoip's channel-only, MSP-centric UCaaS/CCaaS go-to-market, including similar PBX-to-cloud migration tooling and partner onboarding focus.
• 3CX: 3CX is the underlying communications platform that bvoip is built on; 3CX also sells directly to partners and MSPs as a PBX/UCaaS solution. Materially comparable product architecture, partner-led GTM, and mid-market customer profile.

Broad incumbents

• RingCentral: RingCentral is the largest pure-play UCaaS provider, offering cloud PBX, contact center, and messaging to business customers including via partner channels. Overlaps with bvoip on UCaaS/CCaaS product and SMB/mid-market customer base, though much broader portfolio.
• 8x8: 8x8 provides UCaaS and CCaaS to mid-market and enterprise customers, including through channel partners. Comparable on cloud voice and contact-center functionality; bvoip differentiates by MSP-only exclusive channel model.
• Zoom (Zoom Phone): Zoom Phone is a leading cloud telephony offering sold to businesses of all sizes via direct sales and partners. Same UCaaS/CCaaS category as bvoip; broad incumbent competing for the same MSP-served SMB and mid-market voice seat.
• GoTo (formerly LogMeIn): GoTo (Connect/GoTo Meeting) competes in UCaaS and contact center for SMBs and is increasingly distributed through partners. Same cloud voice and meetings product category as bvoip, though broader brand portfolio.
• Nextiva: Nextiva is a UCaaS, CCaaS, and customer experience platform sold to SMB and mid-market customers via direct sales and partners. Overlaps with bvoip on cloud phone system, contact center, and MSP channel ambitions.
• Vonage (Ericsson): Vonage provides cloud communications, UCaaS, and CPaaS to businesses of all sizes, including via partners. Comparable UCaaS/VoIP product set serving a similar SMB/mid-market customer base that MSPs address through bvoip.
• Microsoft (Teams Phone): Microsoft Teams Phone is the dominant destination for unified communications in many enterprises; bvoip's Nucleus product is specifically a Teams Direct Routing layer. Massive incumbent competing head-on for the same Microsoft-centric voice seat.

Emerging players

• Alianza: Alianza is a cloud communications platform purpose-built for service providers, including MSPs and rural telecom operators. Closest comparable to bvoip in terms of partner-only GTM, service-provider focus, and UCaaS/voice product depth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bvoipllc
• Facebookfacebook.com/bvoipllc
• LinkedInlinkedin.com/company/bvoip-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about bvoip