Altar

What Altar does

Altar Sp. z o.o. is a privately held Polish enterprise software company headquartered in Kielce, founded around 1989, with 11-50 employees and over 35 years of operating history in the Polish IT market. The company develops and sells a proprietary suite of AI-powered customer experience and business process automation platforms, anchored by the AI Contact Center (AICC) — a multichannel system unifying telephony, email, chat, SMS, and social messaging with intelligent dialer, automatic call distribution, and real-time dashboards. Surrounding modules include AI Case Management (AICM) for back-office workflow and SLA monitoring, AI Quality Management (AIQM) for automated analysis of 100% of customer interactions at 92% precision, SARA for billing/debt collection with native KSeF (National e-Invoice System) integration, Parrot AI for healthcare clinical documentation, and AISA for internal knowledge retrieval. The technology stack combines speech analytics, NLP, sentiment analysis, intent classification, and process automation, with R&D partly conducted in consortium with Politechnika Świętokrzyska and co-financed by NCBR and EU grants (Parrot AI ~PLN 11.2M, Emotica AI PLN 6.9M).

The company's business model is a B2B enterprise software motion combining annual subscription/license fees (AICC, AICM, AIQM, SARA, Parrot AI, AISA) with implementation, integration, configuration, training, and managed/outsourcing services delivered through a partner ecosystem that includes Wasko, IBPM, KODA Bots, Telbridge, Atman, and Britenet. Pricing is quote-based and customized to client scope, with no public tiers. Altar acts as a prime contractor for complex multi-disciplinary IT projects, providing a single point of contact across its own products and partner-supplied components. Customers are mid-to-large Polish enterprises, primarily in banking and financial services (BNP Paribas, Bank Pocztowy, Notus Finanse, Wonga, BIK, PKO Finat), insurance (Generali, Balcia, Pru), telecommunications (Exatel, Fiberhost, INEA), retail and e-commerce (Empik, Cersanit, STS), healthcare, logistics (Geodis, Rohlig Suus), real estate (RynekPierwotny.pl, TK Chopin), and government (NCBiR). Operations are exclusively domestic, the company is management-owned with no disclosed external funding rounds, and revenue is not publicly reported.

Name

Altar

Legal name

Altar Sp. z o. o.

Website

https://altar.com.pl

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Altar Sp. z o.o. is a Kielce-based Polish enterprise software firm (11-50 employees, founded ~1989) that builds and sells proprietary AI-powered contact center, case management, quality assurance, billing, and healthcare documentation platforms to mid-to-large enterprises in banking, insurance, telecom, retail, and public-sector verticals across Poland.

Ownership category

akta.pro rank

Product category

Customer Experience and Contact Center Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

Keywords

• Contact center software
• AI customer service
• Business process automation
• Omnichannel communication
• Case management software

Headquarters

HQ city

Kielce

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses/Subscriptions: Altar generates revenue primarily through proprietary software licensing and subscription fees. Their AI Contact Center platform and related modules (AICM, AIQM) are offered as ongoing software services with configuration, customization and support included.
2. Professional Services & Implementation: Implementation services including business analysis, workshops, system configuration, integration with client systems (CRM, ERP), testing, training, and post-launch support.
3. Managed Services & Outsourcing: Extended services including IT outsourcing, contact center outsourcing, and infrastructure services through their partner network. As prime contractor, they deliver comprehensive IT projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Altar develops and sells proprietary AI-powered customer experience and business process automation software for enterprises. Its flagship AICC (AI Contact Center) platform unifies omnichannel communication — voice, email, chat, SMS, and video — with AI-driven speech analytics, intelligent routing, virtual agents, case management, quality management, and workflow automation. The platform is targeted at large organizations in regulated and customer-intensive industries such as banking, insurance, telecommunications, healthcare, logistics, real estate, e-commerce, and the public sector.

Product overview

Altar offers an integrated ecosystem of AI-powered business process automation solutions centered on the AI Contact Center (AICC) platform as the core product. The AICC provides multichannel customer communication (phone, email, chat, SMS, social media) with intelligent automation. Two complementary modules address specific operational needs: AI Case Management (AICM) handles ticket/workflow management, while AI Quality Management (AIQM) automates quality monitoring of all customer interactions. Two specialized vertical solutions extend the platform: SARA addresses billing and debt collection with KSeF integration, and Parrot AI provides intelligent medical assistant capabilities for healthcare. AISA adds knowledge retrieval functionality. The company acts as both product developer and prime contractor, offering implementation, integration, and outsourcing services.

Differentiator

Problem solved

Functional benefit

Brands

• AICC (AI Contact Center): Multichannel contact center platform integrating telephony, email, chat and messengers with intelligent dialer for sales and service automation.
• AICM (AI Case Management)
• AIQM (AI Quality Management)
• SARA
• Parrot AI
• AISA (AI Support Assistant)

Products and services

• AICC (AI Contact Center) AI-powered omnichannel contact center platform unifying voice, email, chat, SMS, and video with intelligent routing, virtual agents, speech analytics, and AI-driven automation for enterprise customer service operations.
• AICM (AI Case Management) AI-driven case management application that automates the intake, classification, routing, and resolution of customer cases across channels, used by enterprise service operations.
• AIQM (AI Quality Management) AI quality management module that monitors and evaluates contact-center interactions using speech and text analytics to score agent performance and improve service quality.
• SARA Specialized automation application for billing and debt-collection workflows, integrating with the AICC contact center to handle outbound and inbound collection interactions.
• Parrot AI AI-powered medical/clinical assistant designed for healthcare providers, supporting clinical workflows, patient communication, and decision-support tasks within healthcare organizations.
• AISA (AI Support Assistant) AI-driven support assistant that provides automated, conversational support for customer or internal service interactions, complementing human agents on the AICC platform.

Quantifiable outcome

• 3x higher contact handling efficiency at same team size
• +9 more outcomes

Named customers16 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability10 records

Feature6 records

Partnerships

Eight partnerships are on record, tiered core, major and minor.

• Politechnika Świętokrzyska (Świętokrzyska Polytechnic)coreStrategic or Co-development PartnerAcademic partnership for R&D projects including Emotica AI (contact center innovation with emotion/intent recognition, EU-funded), Parrot AI (medical assistant for healthcare), and exPLo AI (tourism AI). Joint teams include academic teachers and Altar specialists. Provides access to research facilities and scientific expertise.
• Kielecki Park TechnologicznymajorStrategic or Co-development PartnerTechnology park and business incubator hosting Altar office. Partner in Digital Innovation Hub (DIH) project supporting SME digitalization. Promotes regional technology ecosystem development.
• WaskomajorImplementation/ SI/ Consulting PartnerOne of Poland's largest IT integrators with ~1500 specialists across 12+ cities. Provides IT system integration, automation, telecommunications and electronics. Collaborative implementation of complex IT projects.
• IBPM S.A.majorImplementation/ SI/ Consulting PartnerMost experienced IBM BPM/BAW implementation team in Poland with IBM Gold Business Partner status. Over 50 experienced specialists for IBM automation solutions.
• AxiumminorChannel Partner/ Reseller/ DistributorLeading Polish ICT integrator and distributor for global brands. Provides IP phones, professional headsets, conferencing solutions, and VoIP systems as part of Altar complete solutions.
• KODA BotsmajorTechnology or IntegrationStrategic partnership for chatbot and voicebot automation. Combined offering creates 'all in one' contact center with largest number of contact channels and automated customer service. Bots handle initial inquiries, freeing consultants for complex cases.
• KontelminorChannel Partner/ Reseller/ DistributorOne of Poland's largest telecommunications distributors. Provides video conferencing, audio/video recording, microphone systems, headsets, VoIP phones, and SMS gateways.
• TelbridgemajorChannel Partner/ Reseller/ DistributorOne of Poland's largest call center outsourcing companies with 6 operational branches (Warsaw, Radom, Kielce, Częstochowa, Toruń, Olsztyn), 1500+ consultants, and 240+ office staff. Provides outsourcing services as part of Altar complete offering.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Talkdesk: AI-first cloud contact center platform with vertical specialization and agentic AI. Comparable because Talkdesk increasingly targets European regulated mid-market accounts with bundled quality, routing, and automation features overlapping AICC and AIQM.
• Five9: Cloud-native CCaaS platform with AI agents, workflow automation, and analytics. Comparable as a direct contact center competitor increasingly entering European mid-market enterprise deals alongside Altar's AICC.
• Verint Systems: Customer engagement analytics and quality management vendor specializing in speech analytics, compliance monitoring, and interaction scoring. Comparable because Verint's quality/speech analytics stack directly competes with Altar's AIQM and AICC capabilities.
• Synerise: Polish AI customer engagement and personalization platform serving retail and telecom across CEE. Comparable as a Polish-headquartered AI customer engagement vendor with overlapping automation, segmentation, and omnichannel capabilities.
• Comarch: Polish enterprise IT vendor offering contact center, CRM, and BSS solutions to telecom and financial services. Comparable because it competes head-to-head with Altar in Polish regulated verticals and also bundles KSeF/billing functionality.
• LiveChat (now Text): Polish-headquartered customer communication SaaS providing chat, helpdesk, and AI agents. Comparable as a Polish customer service software vendor targeting similar SMB/mid-market buyers with chat-first and increasingly AI-driven capabilities.

Broad incumbents

• Genesys: Global leader in cloud contact center and CX orchestration with deep AI capabilities (Genesys Cloud AI). Comparable as a broader incumbent offering overlapping CCaaS, WEM, and journey analytics features that compete with Altar's AICC and AIQM in Polish enterprise accounts.
• NICE Ltd. Global enterprise software provider for contact center, workforce engagement, and AI-driven quality management (NICE CXone). Comparable because NICE's quality/compliance analytics directly overlap with Altar's AIQM, and NICE targets similar regulated financial/insurance buyers.
• Asseco Poland: Largest Polish IT group offering banking, telecom, and enterprise software. Comparable as a broad incumbent in Altar's core verticals that can bundle contact center/BSS offerings against Altar's specialized solutions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Altar