Neppo Information Technology

What Neppo Information Technology does

Neppo Information Technology (legal name: Neppo Tecnologia da Informação S A) is a privately held Brazilian SaaS company headquartered in Uberlândia, Minas Gerais, founded in 2009 as a software factory and customer service consultancy. In 2017, the company launched its Omnichannel platform — a unified customer communication and sales automation product integrating WhatsApp (Official Meta Business API), Telegram, Facebook Messenger, Instagram, Email, SMS, Web Chat, and Voice (PABX) into a single interface with AI-assisted chatbot automation, ticket management, real-time analytics, and native integrations with Sankhya ERP and Ploomes CRM. Neppo has been a subsidiary of Sankhya, one of Brazil's largest ERP providers, since the 2021 acquisition, and is positioned as the communications layer of the broader Sankhya ecosystem (which also includes Ploomes, Pontotel, Meetime, Flowbiz, and Mindsight).

The platform serves mid-to-large Brazilian enterprises across healthcare, retail, consumer goods, financial services, and services verticals — with named customers including GM, Sabin, Hot Beach, Facchini, Ouro Fino, Rec Transportes, Uniodonto, and Edições CNBB. Revenue is generated primarily through recurring SaaS subscriptions with tiered pricing (entry-level Neppo SIM at R$899/month; enterprise contracts quote-based on interaction volume, available with or without AI) plus a usage-based component for WhatsApp API message volume. Distribution is sales-led domestically in Brazil, with channel support from the Sankhya ecosystem, the Ploomes partnership, and a Programa de Parcerias referral network.

Commercially, Neppo combines a vertical-specialized GTM (with dedicated healthcare, retail, financial services, and consumer goods playbooks) with a multi-product platform spanning messaging, voice, ticketing, flow-building, and AI (Neppo IA/Neppo Grow). The company reports outcomes including 85% improvement in operational efficiency, 90% lead conversion increase, 70% operational cost reduction (vendor-stated), and 99.981% platform uptime. As of 2024 the platform had facilitated over 2 million conversations. No disclosed revenue, ARR, or external funding rounds are present in the available data; the company operates entirely within Brazil with no identified international expansion.

Name

Neppo Information Technology

Legal name

Neppo Tecnologia da Informação S A

Website

https://neppo.com.br

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Neppo Information Technology is a Brazilian SaaS provider of an omnichannel customer communication and sales automation platform, integrating WhatsApp, voice, and digital messaging with AI chatbots and ERP/CRM connectors to serve mid-to-large enterprises in healthcare, retail, financial services, and other Brazilian verticals.

Ownership category

akta.pro rank

Product category

Omnichannel Customer Communication and Sales Automation Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Marketing Automation Platforms & Services (BPAFAFAC)

akta.pro secondary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• Omnichannel customer communication
• WhatsApp Business API
• Conversational AI platform
• Contact center automation
• Sales automation SaaS

Headquarters

HQ city

Uberlândia

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Platform Subscription (SaaS): Monthly or annual subscription to the Neppo omnichannel platform, with tiered plans offering different numbers of users, inbound ticket volumes, chatbot capabilities, storage duration, and support levels. Revenue is recurring and subscription-based, with upsell potential to higher tiers as customer teams grow or require more advanced features (AI, unlimited users, extended storage).
2. WhatsApp Business API Usage: Revenue derived from usage of the WhatsApp Business API on the platform, potentially including message volume or API connection fees as part of the overall platform subscription or as an add-on component.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels11 records

Core offering

Neppo provides an all-in-one omnichannel customer communication and sales automation SaaS platform that unifies WhatsApp Business API, Telegram, Facebook Messenger, Instagram, Email, SMS, Web Chat and voice channels on a single interface. It combines AI-powered chatbot automation (Neppo IA), ticket management, voice (Neppo Voz), CRM/ERP integrations (Sankhya, Ploomes), mass campaign and collections tools, and real-time monitoring dashboards sold as a subscription to mid-to-large enterprises in Brazil.

Product overview

Neppo is a unified omnichannel customer communication and sales automation platform that integrates multiple messaging channels (WhatsApp, Telegram, Facebook Messenger, Instagram, Email, SMS, Web Chat, voice) into a single platform with AI-powered automation capabilities. The core platform combines the Omnichannel communication hub with AI (Neppo IA), chatbot automation, voice services (Neppo Voz), and ticket management (Neppo Ticket), while add-on modules like Chat Embarcado, Venda Digital, and Neppo Grow extend functionality for CRM integration, digital sales, and growth optimization. The platform targets businesses in Brazil seeking to automate sales, marketing, and customer service operations across all communication channels.

Differentiator

Problem solved

Functional benefit

Brands

• Neppo SMS: SMS messaging solution for mass communication and notifications.
• Neppo Voz
• Neppo Ticket
• Neppo IA
• WhatsApp Voz
• Neppo SIM
• Neppo Grow

Products and services

• Neppo Omnichannel Platform Unified platform centralizing WhatsApp, Telegram, Facebook Messenger, Instagram, Email, SMS, Web Chat, Internal Chat and Voice into a single interface with full customer history and a 360-degree view, sold as a subscription to mid-to-large Brazilian enterprises.
• WhatsApp API Oficial Official WhatsApp Business API integration (Meta-verified partner) enabling bulk messaging, customer service and sales automation through WhatsApp, with green-badge business accounts and template-based communications.
• Neppo IA AI-powered revenue agent (also marketed as Neppo Grow / Executor de Rotinas) that operates 24 hours to automate sales processes, lead qualification and customer-service interactions across the omnichannel platform.
• Neppo Chatbot Visual flow builder for creating customized chatbots that automate FAQ responses and customer inquiries 24/7, reducing operational costs and human-agent workload.
• Neppo Voz Cloud-based voice (PABX) telephony integrated directly into the Neppo platform, with cloud-stored call recordings, eliminating the need for a separate phone system.
• Neppo Ticket Multi-channel ticket and protocol management system for tracking, routing and resolving customer-service requests across all integrated communication channels.
• Web Chat Live chat widget for business websites enabling direct customer communication, lead capture and conversation routing through the Neppo omnichannel interface.
• Chat Interno Internal team chat functionality for collaboration among customer-service and sales teams operating inside the Neppo platform.
• Neppo Grow Growth optimization module focused on revenue automation and sales-process optimization through the AI-assisted conversational platform.
• Neppo SMS SMS messaging service for customer communication, notifications, and mass marketing campaigns delivered via the Neppo omnichannel platform.
• WhatsApp Voz Voice calling functionality through WhatsApp that lets businesses conduct customer interactions via voice calls inside the Neppo platform.
• Régua de Cobrança Sankhya-integrated automated collections module for bill payment reminders, due-date notifications and collection workflows delivered through the platform's communication channels to reduce default rates.
• Venda Digital Digital-sales module integrated with Sankhya ERP for automating sales processes, connecting leads with chatbots and qualification workflows inside Neppo.
• Chat Embarcado (Ploomes Embedded Chat) Embedded chat solution built with Ploomes CRM that centralizes conversations across platforms, enabling traceability of information and conversation history regardless of the channel used.
• Contact Center Multi-channel customer-service platform that evolves the traditional call center by managing interactions across multiple channels in a single interface for agents and supervisors.

Quantifiable outcome

• 85% improvement in operational efficiency
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature10 records

Partnerships

Four partnerships are on record, tiered core, flagship and minor.

• Meta / WhatsApp Business APIcoreTechnology or IntegrationNeppo is an authorized WhatsApp Business API partner verified by Meta. As a Meta partner, Neppo is licensed to commercialize the WhatsApp Business API, enabling verified green-badge business accounts, official API access, and compliant messaging templates. This partnership is the technical foundation of Neppo's flagship WhatsApp communication offering.
• PloomesflagshipTechnology or IntegrationPloomes is a CRM platform with a native embedded chat integration developed with Neppo. The integration synchronizes WhatsApp and telephone conversations from Neppo directly into the Ploomes CRM, providing a unified view of customer communications, call records, and interaction history. This integration enables sales and support teams to collaborate more effectively with real-time information sharing.
• 360dialogcoreTechnology or Integration360dialog is a WhatsApp Business API partner whose infrastructure (Partner API and WhatsApp Business API) is used by Neppo to manage and deliver WhatsApp messages. The 360dialog partner ecosystem (including Client Hub and Payment System) provides the technical backbone for Neppo's WhatsApp gateway services.
• Sankhya Ecosystem CompaniesminorStrategic or Co-development PartnerNeppo is part of the Sankhya ecosystem which includes Ploomes (CRM), Pontotel (expense management), Asis (solutions), Mindsight (analytics), Espresso (mobile app), Meetime (sales automation), Vixting (solutions), and Flowbiz (workflow automation). These ecosystem companies collaborate on integrated solution offerings for shared customers.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Zenvia: Brazilian CPaaS and omnichannel customer-experience platform offering WhatsApp Business API, SMS, voice, chatbots, and AI agents to enterprise and SMB customers — directly comparable to Neppo on geography, product scope, and target verticals.
• Octadesk: Brazilian omnichannel customer service and sales platform with WhatsApp, chat, email, and voice channels plus chatbot automation — directly comparable in scope, geography, and mid-market Brazilian customer base.
• Take Blip: Brazilian conversational AI and omnichannel platform (part of Take.net / Lidio group) with WhatsApp Business API, chatbot builder, and contact-center solutions — a direct Brazilian competitor to Neppo's core omnichannel + AI offering.
• Movidesk: Brazilian SaaS help desk and omnichannel customer-service platform acquired by TOTVS — directly comparable on contact-center/ticketing functionality with strong Brazilian SMB and mid-market overlap.

Broad incumbents

• Twilio: Global CPaaS leader providing messaging APIs (including WhatsApp), voice, and customer-engagement tooling — a broad incumbent whose WhatsApp API and Flex/Engage products compete with Neppo at the platform layer for enterprise buyers.
• Salesforce: Global CRM leader with Marketing Cloud, Service Cloud, and Einstein AI agents — competes with Neppo for enterprise marketing-automation and customer-service wallet share, particularly for large Brazilian enterprises like those in Neppo's customer base.
• Infobip: Global CPaaS and conversational-AI platform with strong WhatsApp Business API presence and a Moments marketing/engagement suite — overlaps with Neppo on omnichannel messaging and campaign automation for enterprise buyers worldwide.
• Zendesk: Global customer-service and engagement platform offering omnichannel ticketing, chat, voice, and AI agents — overlaps with Neppo's contact-center / ticketing functionality, particularly for mid-market and enterprise deployments.
• HubSpot: Global CRM, marketing-automation, and customer-service platform with WhatsApp-integrated conversations and AI agents — competes with Neppo in the marketing-automation and customer-engagement layers for SMB/mid-market buyers.

Emerging players

• MessageBird: European-headquartered omnichannel CPaaS platform with strong WhatsApp Business API capabilities and an inboxes/automation suite — comparable in product scope to Neppo and a likely competitor as it expands LatAm presence.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@neppoti
• LinkedInlinkedin.com/company/neppo-tecnologia
• Instagraminstagram.com/neppoti
• Xx.com/NeppoTI

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neppo Information Technology