What Tretek does

Tretek is a privately held software development firm founded in 2015 and headquartered in Prishtinë, Kosovo, with a secondary US entity (Tretek LLC) in Wilmington, Delaware. It operates a dual business model combining custom software development services with a portfolio of proprietary SaaS products.

The services arm delivers full-spectrum engineering across web, mobile, IoT & Big Data, AI, and cloud-native solutions, using Agile/Scrum methodology and offering both project-based and dedicated-team engagement models. The products arm comprises five branded applications — iPacienti (hospital management for hospitals, polyclinics, dentistry, laboratories, and physiotherapy), Timey (time tracking and project management), TapZap (CRM with AI-powered messaging templates), TeamPlaner (workforce scheduling), and Billing Mercury (billing/financial management) — plus four sub-products (Salesfleet, EventHub, eCommerce, Project Management Hub). iPacienti, Timey, and others are distributed via iOS App Store and Google Play in addition to dedicated product websites.

Revenue is generated through professional services on a custom-quote basis with multi-year contract cadences, and through recurring subscriptions on proprietary SaaS products. The company holds ISO 9001 and ISO 27001 certifications and positions iPacienti as GDPR-compliant to enable healthcare and government sales. Trusted enterprise and government logos include Nexia KS, British Prishtina, Asseco, Finca, AFK, Medical Center, Klaus Union, and Dogana KS. The firm discloses 1–10 employees and no external funding, parent company, or institutional ownership.

Name

Tretek

Legal name

Tretek SH.P.K

Website

https://tretek.io

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Tretek is a Kosovo-based software firm offering custom software development services and a portfolio of proprietary SaaS products (iPacienti, Timey, TapZap, TeamPlaner, Billing Mercury), serving enterprise and SMB clients across healthcare, financial services, government, and technology.

Ownership category

akta.pro rank

Headquarters

HQ city

Prishtinë

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Custom Software Development Services: Full-spectrum software engineering services including web development, mobile development, IoT & Big Data solutions, AI solutions, cloud-native solutions, maintenance & support, and evaluation & design. Services are tailored to client business needs with flexible cooperation models including dedicated team arrangements.
2. Software Products (SaaS): Proprietary software products including iPacienti (hospital management), Timey (time tracking), TapZap (CRM), TeamPlaner (scheduling), and Billing Mercury (billing system). Distributed via app stores with mobile and web access.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Tretek is a Kosovo-based software company that delivers custom software development services (web, mobile, IoT, Big Data, AI, cloud-native) to enterprise and SMB clients worldwide, and also builds and sells its own portfolio of SaaS products including iPacienti (hospital management), Timey (time tracking), TapZap (CRM), TeamPlaner (scheduling), and Billing Mercury (billing).

Product overview

Tretek is a software company offering a portfolio of interconnected products across healthcare management, productivity, CRM, team scheduling, and billing. The flagship products include iPacienti (Hospital Management System covering hospitals, polyclinics, dentistry, laboratories, and physiotherapy), Timey (Time Tracking & Project Management), TapZap (Customer Relationship Management with AI-powered marketing), TeamPlaner (Team Scheduling), and Billing Mercury (Billing System). Additional products in the portfolio include Salesfleet, EventHub, eCommerce, and Project Management Hub. The company also provides services including Web Development, Mobile Development, IoT & Big Data Solutions, AI Solutions, Cloud Native Solutions, and Maintenance & Support.

Differentiator

Problem solved

Functional benefit

Brands

• iPacienti: Hospital Management System for healthcare facilities including hospitals, polyclinics, dentistry, laboratory, and physiotherapy departments.
• Timey
• TapZap
• TeamPlaner
• Billing Mercury

Products and services

• iPacienti

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators3 records

Expansion highlights6 records

Direct peers

• Clockify: Clockify (by CAKE.com) is a leading free time tracking and project management SaaS with broad SMB adoption. It is directly comparable to Tretek's Timey product, competing on similar functionality with a much larger user base.
• Toggl Track: Toggl Track is a popular time tracking product used by freelancers and teams. It overlaps directly with Timey on task management, time tracking, and billing workflows targeted at SMBs.
• FreshBooks: FreshBooks is a leading SMB invoicing and billing SaaS with expense tracking and reporting. It is directly comparable to Tretek's Billing Mercury product on invoicing, expense tracking, and customer management.
• Deputy: Deputy is a workforce scheduling and shift management platform used by SMB and mid-market employers. It directly competes with Tretek's TeamPlaner product on drag-and-drop scheduling, shift tracking, and team collaboration.
• When I Work: When I Work is an employee scheduling platform with drag-and-drop rostering and time-off management. It is directly comparable to TeamPlaner's functionality targeting shift-based employers.
• Pipedrive: Pipedrive is a sales-focused CRM with communication and pipeline management features. It is comparable to Tretek's TapZap CRM, particularly for SMBs pursuing deal tracking plus customer messaging workflows.
• Toptal: Toptal operates a global network of vetted software developers sold to enterprise clients on a dedicated-team / project basis. Its business model matches Tretek's "Dedicated Team" services offering, though at much larger scale and marketing reach.

Broad incumbents

• HubSpot: HubSpot is a broad CRM platform with messaging, email marketing, and AI-assisted templates. It is comparable to Tretek's TapZap CRM, though operating at much larger scale with an ecosystem approach.
• Zoho CRM: Zoho offers a sprawling suite of business apps including CRM, scheduling, billing, and project management. Its multi-product SaaS strategy closely mirrors Tretek's portfolio strategy (CRM + scheduling + billing + PM).

Emerging players

• Practo: Practo provides healthcare practice management, patient records, and clinic software across emerging markets. It is comparable to Tretek's iPacienti hospital management product, especially in markets where healthcare digitization is still developing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tretek