Altivon

What Altivon does

Altivon is a privately held U.S. company that builds some of the largest and most complex contact center solutions in North America. The firm was founded in 1989 and is headquartered in Lacey, Washington, with a workforce of 101-250 employees. Its positioning around large-scale, high-complexity deployments suggests a specialist systems-integration model focused on enterprise-grade contact center programs rather than commodity resale or high-volume SMB business, though specific segment mix, vertical concentration, customer logos, and contract structures are not disclosed in the available source material.

The company is led by its founder, Bruce Andersen, who also holds the roles of president and CEO. Beyond the firmographic and leadership facts above, the input does not contain Altivon-specific information on product portfolio, technology stack, partnership ecosystem, customer base, revenue, funding, or recent strategic activity. Multiple aggregator blocks explicitly note that scraped sources (including detailed C1/ConvergeOne website content) contain no Altivon-specific information, and that material should not be attributed to Altivon. As a result, the company description is necessarily limited to the verifiable firmographic and leadership facts stated here.

Name

Altivon

Website

https://altivon.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

101–250 employees

Short description

Altivon is a privately held U.S. contact center solutions provider founded in 1989 and headquartered in Lacey, Washington. With 101-250 employees, the firm builds some of the largest and most complex contact center solutions in North America and is led by founder, president, and CEO Bruce Andersen.

Ownership category

akta.pro rank

Product category

Contact Center Solutions

NAICS

Computer Systems Design and Related Services (54151), Telephone Call Centers (56142)

SIC

Communications Services, Nec (4899), Services-Management Services (8741)

akta.pro primary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Contact center solutions
• Enterprise communications
• Unified communications
• Customer experience platforms
• Business communications services

Headquarters

HQ city

Lacey

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Managed Services: Ongoing managed services including infrastructure management, security monitoring, and AI-powered solutions like C1 Elly platform
2. Professional Services: Advisory and professional services for implementation, deployment, and optimization of enterprise communications, infrastructure, and security solutions
3. Technology Solutions: Resale and deployment of partner technologies including Avaya, Cisco, Dell, Palo Alto Networks, Genesys, and other vendor solutions

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Altivon builds some of the largest, most complex contact center solutions in North America, providing enterprise organizations with end-to-end contact center design, deployment, and implementation services. The firm operates as a private B2B provider with 101-250 employees based in Lacey, United States.

Product overview

C1 (formerly ConvergeOne) is an AI-powered technology solutions provider offering a unified platform across three core pillars: Communications, Infrastructure, and Security. The flagship C1 Connected Experience (C1CX) platform serves as the core product, empowering workforce engagement, collaboration, and automation. The C1 Elly Generative AI platform (including C1 Elly Assist and C1 Elly Automate) provides AI copilot and automation capabilities. Communications offerings include CCaaS, UCaaS, C1 Cloud Calling, and C1 Fabric. Infrastructure services cover enterprise networking and modern infrastructure (cloud, data center, edge computing, virtualization). Security offerings include AI-Powered Security with threat detection and automation, comprehensive cybersecurity services, and physical security solutions. C1 OnGuard provides ML-powered IT observability. The company also offers Advisory, Professional, and Managed Services through C1 Advantage.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise Contact Center Solutions End-to-end design, build, and deployment of large-scale, complex contact center solutions for enterprise clients across North America, built by Altivon since its 1989 founding.

Quantifiable outcome

• Zero worry about outages for enterprise customers
• +2 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability5 records

Feature9 records

Partnerships

25 partnerships are on record, tiered core, secondary and integration.

• AvayacoreTechnology or IntegrationStrategic technology partnership for communication experiences, seamless collaboration, and enhanced customer engagement solutions. C1 implements and manages Avaya's communication platforms for enterprise customers.
• CiscocoreTechnology or IntegrationTechnology partnership providing comprehensive networking, security, and collaboration solutions. C1 delivers Cisco-powered enterprise solutions for networking, security, and unified communications.
• Dell TechnologiescoreTechnology or IntegrationPartnership for innovation and growth with leading-edge technology solutions spanning data centers, cloud infrastructure, and cyber recovery. C1 deploys Dell solutions for enterprise modernization.
• Extreme NetworkssecondaryTechnology or IntegrationAgile and secure cloud networking solutions designed for digital transformation. C1 implements Extreme Networks' solutions for enterprise customers requiring modern networking capabilities.
• GenesyscoreTechnology or IntegrationPersonalized customer experiences and contact center operations optimization through Genesys' leading CX platforms. C1 implements Genesys CCaaS solutions for enterprise contact centers.
• HPE NetworkingsecondaryTechnology or IntegrationAI-driven networking and security solutions for simplified IT operations and enhanced user experiences. C1 delivers HPE Networking solutions for enterprise infrastructure modernization.
• Palo Alto NetworkscoreTechnology or IntegrationAdvanced cybersecurity solutions providing comprehensive protection across all digital assets. C1 implements Palo Alto Networks security solutions including AI-powered threat detection and security automation.
• RingCentralsecondaryTechnology or IntegrationElevated communications unifying voice, messaging, and video on an AI-driven platform. C1 offers RingCentral Powered By C1CX for unified communications with enhanced productivity and customer engagement.
• SalesforceintegrationTechnology or IntegrationCRM integration enabling seamless data flow between enterprise communications and customer relationship management platforms.
• ServiceNowintegrationTechnology or IntegrationIT service management integration connecting communications and infrastructure management with enterprise service workflows.
• MicrosoftintegrationTechnology or IntegrationDeep integrations with Microsoft Azure, Microsoft 365, and Microsoft Teams for enterprise productivity and collaboration solutions.
• GoogleintegrationTechnology or IntegrationGoogle Workspace integration and Vertex AI integration for enterprise productivity and AI capabilities.
• SAPintegrationTechnology or IntegrationEnterprise software integration connecting communications with SAP business applications and data platforms.
• OpenAIintegrationTechnology or IntegrationAI integration powering C1 Elly generative AI platform and enterprise automation solutions.
• DeepgramintegrationTechnology or IntegrationSpeech recognition and AI transcription integration for contact center and communications solutions.
• OktaintegrationTechnology or IntegrationIdentity and access management integration for secure enterprise authentication and zero-trust security architectures.
• BraintreeintegrationTechnology or IntegrationPayment processing integration for enterprise transaction management.
• PayPalintegrationTechnology or IntegrationPayment platform integration for enterprise transaction handling.
• ZendeskintegrationTechnology or IntegrationCustomer service and support platform integration for enhanced customer experience management.
• Facebook MessengerintegrationTechnology or IntegrationMessaging channel integration for customer communication across digital channels.
• WhatsAppintegrationTechnology or IntegrationWhatsApp business integration for enterprise customer messaging and support.
• IvantiintegrationTechnology or IntegrationIT management and security integration for unified endpoint management.
• NeustarintegrationTechnology or IntegrationData and identity services integration for enhanced customer intelligence.
• PaymentusintegrationTechnology or IntegrationElectronic bill payment integration for enterprise financial operations.
• RedoxintegrationTechnology or IntegrationHealthcare data integration connecting communications with electronic health record systems.

Scale indicators1 record

Direct peers

• Presidio: US-based IT solutions integrator offering enterprise networking, collaboration, and contact center services. Highly comparable business model to Altivon's complex contact center solutions delivery for enterprise customers.
• Five9: Pure-play cloud CCaaS provider serving enterprise contact centers. Direct competitor to the technology layer Altivon integrates, increasingly enabling customers to bypass traditional integrators.
• RingCentral: Cloud UCaaS/CCaaS vendor and integration partner of C1. Comparable as both an underlying platform Altivon delivers against and a competing vendor targeting enterprise contact center buyers.
• 8x8: Cloud CCaaS and UCaaS provider serving enterprise and mid-market customers. Competes directly with the contact center solutions Altivon builds and integrates for enterprise buyers.
• ePlus: IT solutions integrator delivering enterprise infrastructure, networking, and collaboration services. Similar business model to Altivon as a systems integrator serving complex enterprise environments.
• NICE (CXone): Enterprise CCaaS and CX platform vendor. Competes with Altivon-integrated stacks by offering end-to-end cloud contact center solutions to large enterprise customers.

Broad incumbents

• Avaya: Core vendor partner of Altivon for complex contact center deployments. Comparable as a broad incumbent communications and contact center platform provider whose roadmap directly shapes Altivon's solution portfolio.
• Genesys: Leading CCaaS platform provider and core C1/Altivon partner. Comparable as both a vendor of contact center technology Altivon implements and a competitor offering turnkey cloud contact center solutions to similar enterprise buyers.
• ConvergeOne (C1): Parent company of Altivon. C1 is a large-scale AI-powered enterprise technology integrator across communications, infrastructure, and security, giving direct insight into Altivon's strategic positioning, vendor relationships, and customer footprint.

Emerging players

• Talkdesk: Cloud-native CCaaS challenger gaining enterprise traction with AI-driven contact center capabilities. Competes with the technology stack Altivon integrates, particularly for AI-forward enterprise buyers.

Market position

Strengths4 records

Weaknesses4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/altivon

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Altivon