MercyCare
MercyCare is a Western Australian not-for-profit Catholic provider of aged care, early learning, NDIS disability services, and community programs, operating 33 services across 34 locations with 1,656 staff. It serves children, seniors, people with disability, youth, multicultural communities, and Aboriginal clients primarily through Australian Government-funded programs.
- Company typePrivate
- Founded1846
- HeadquartersPerth, Australia
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What MercyCare does
MercyCare is a Western Australian not-for-profit Catholic community services organisation providing aged care, child care, disability services, and community programs. The organisation traces its roots to the Sisters of Mercy, who arrived in Fremantle in 1846, and was reincorporated in 2002 as a public company limited by guarantee when it was transferred to lay ownership. MercyCare operates across four main service divisions: Early Learning (12 child care centres across Perth), Aged Care (Home Care Packages, five Residential Aged Care Homes in Wembley, Maddington, Kelmscott, Joondalup and Rockingham, and the Mercy Retirement Village in Wembley), Disability Services (NDIS-approved since 2017), and Community Services (youth, multicultural, family support, and Aboriginal short-stay accommodation in Broome, Derby and Kalgoorlie). The organisation employs 1,656 staff and 168 volunteers and operates 33 services in 34 locations across Western Australia.
MercyCare's primary revenue streams are Australian Government-funded programs - NDIS, Home Care Packages, the Commonwealth Home Support Program, and Child Care Subsidy - supplemented by fee-for-service payments (e.g., optional Home Care Basic Daily Fee, Residential Aged Care accommodation and care fees, a $25 Early Learning enrolment fee), and philanthropic and corporate funding (Department of Home Affairs, LotteryWest, corporate partners). Customer acquisition is sales-led and community-led, relying on direct enquiries, referrals (self, family and agency), government pathways (My Aged Care, NDIS), community events (e.g., the annual MercyCare Oration), and digital channels (website, Facebook, Instagram, LinkedIn). Customer testimonials reflect individual SMB/consumer end users across early learning and aged care, with no enterprise or large-account customers named.
The technology stack is intentionally lean. The principal technology dependency is Xplor, a third-party mobile and web application used by Early Learning centres to provide real-time updates, digital sign-in, and mobile bookings to parents. Beyond Xplor, the organisation runs on standard care-management, rostering, and enquiry workflows. In 2014 MercyCare divested its hospital operations (Mercy Hospital Mount Lawley) to St John of God Health Care, sharpening its focus on community services. Recent strategic actions include the 2016 acquisition of four residential aged care homes, the 2019 doubling of the Early Learning footprint, ongoing Aboriginal accommodation expansion into regional WA, the Future Wembley precinct initiative, and a June 2026 partnership with Therapy for Kids to integrate allied health into early learning.
MercyCare firmographics
Firmographics- Name
- MercyCare
- Legal name
- MercyCare
- Website
- https://mercycare.com.au
- Company type
- Private
- Founded year
- 1846
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- MercyCare is a Western Australian not-for-profit Catholic provider of aged care, early learning, NDIS disability services, and community programs, operating 33 services across 34 locations with 1,656 staff. It serves children, seniors, people with disability, youth, multicultural communities, and Aboriginal clients primarily through Australian Government-funded programs.
- Ownership category
- akta.pro rank
MercyCare industry classification
Industry- Product category
- Community Health and Social Services
- NAICS
- Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161), Child and Youth Services (62411), Individual and Family Services (6241)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Child Day Care Services (8351), Services-Social Services (8300)
- akta.pro primary industry
- Elder Services & Aging Support (BPAGAEAF)
- akta.pro secondary industries
- Short-Term & Temporary 24/7 In-Home Care (Bridge Coverage) (HSABAHAI), Overnight Respite Care (HSABAGAB), Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)
Keywords
Where MercyCare is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices12 records
Markets served
MercyCare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D
Revenue model
- Government-Funded Services: Majority of services funded through Australian Government programs including NDIS (National Disability Insurance Scheme), Home Care Packages, Commonwealth Home Support Program (CHSP), and Child Care Subsidy. Government subsidies for aged care, disability, and early learning services.
- Fee-for-Service: Services can be accessed privately with direct payment. Home Care has optional Basic Daily Fee. Residential Aged Care has accommodation and care fees. Some community services offer interest-free loans (No Interest Loans Scheme).
- Donations and Philanthropy: Support from donors, funding partners including Department of Home Affairs, LotteryWest, and corporate partnerships to supplement government funding for community programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | One time | Early Learning Centre enrolment fee |
| Usage-based | Monthly | Home Care Basic Daily Fee |
| Subscription | Pay-as-you-go | NDIS Disability Support Services |
| Transaction based/ take rate | Pay-as-you-go | No Interest Loans (NILs) |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
MercyCare product offering
Product offeringCore offering
MercyCare is a Western Australian not-for-profit Catholic organisation that delivers aged care, early childhood education, disability, youth, multicultural and family/community services through a network of 12 early learning centres, 5 residential aged care homes, a retirement village, home care outreach and regional Aboriginal short-stay accommodation. Services are delivered directly by 1,656 staff and 168 volunteers across 34 locations, primarily funded through Australian Government programs (NDIS, Home Care Packages, Commonwealth Home Support Program, Child Care Subsidy) supplemented by fee-for-service and donations.
Product overview
MercyCare is a Western Australian not-for-profit organisation providing a comprehensive suite of community services organised into four main divisions: Early Learning (12 child care centres across Perth offering play-based education, early intervention, and specialised programs like Eco Warriors and MiniChef), Aged Care (home care packages, residential aged care at 5 homes, retirement living at Mercy Village), Disability Services (NDIS-approved personalised support and support coordination), and Community Services (youth services, multicultural services, family and children support, and Aboriginal accommodation in the Kimberley). These services operate as interconnected programs enabling MercyCare to support people throughout life's journey from early childhood through to aged care.
Differentiator
Problem solved
Functional benefit
Brands
- Mercy Village: Mercy Retirement Village located in Wembley, offering retirement living with community-focused independent living options.
- MercyCare Early Learning
Products and services
- MercyCare Early Learning
Companies that use MercyCare
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles5 records
MercyCare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature2 records
MercyCare partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Therapy for KidscoreMercyCare announced new partnership with Therapy for Kids, a leading multidisciplinary allied health provider dedicated to supporting children and families across Perth. Partnership enhances early learning services by providing integrated therapy support.
- City RotaryminorCommunity partner for multicultural services and support programs.
- CARADminorPartner organization supporting refugees and asylum seekers.
- Red CrossminorPartner organization in supporting new migrants and refugees.
- City of CanningminorLocal government partner supporting community services.
- St John of God Health CareminorIn 2014, MercyCare transferred ownership of Mercy Hospital Mount Lawley to St John of God Health Care to allow MercyCare to focus on community services.
- Australian Childhood FoundationcoreMercyCare is accredited through Australian Childhood Foundation's Safeguarding Children program, building a culture and system to keep children and young people safe from harm and exploitation.
- Local Aboriginal Support Workers and ServicescorePartnership with local Aboriginal Support Workers and services in Broome, Derby, and Kalgoorlie to connect accommodation guests with services including Money Management, Department of Child Protection, Centrelink, Employment Services, Health Services, and schools.
Scale indicators7 records
Recent moves11 records
Expansion highlights4 records
MercyCare competitors and assessment
Company assessmentDirect peers
- BaptistCare Australia: Large Australian faith-based not-for-profit delivering aged care, home care, disability, and community services across multiple states. Directly comparable as a multi-service NFP with government-funded recurring revenue across the same service lines as MercyCare.
- Catholic Healthcare: Catholic not-for-profit providing residential aged care, home care, retirement living, and healthcare services across Australia. Closely comparable given shared Catholic heritage and similar service mix to MercyCare.
- Amana Living: Western Australia-based not-for-profit offering residential aged care, home care, retirement living, and dementia services. Direct local competitor in MercyCare's Perth/WA catchment with similar service portfolio.
- Juniper: Western Australia-focused aged care and community services not-for-profit. Operates residential aged care homes, home care and retirement living in the same Perth/WA market as MercyCare.
- Uniting: Large multi-service NFP (Uniting NSW.ACT and Uniting Vic.Tas) providing aged care, disability, child and family, and community services. Directly comparable in mission and multi-vertical structure.
- Wesley Mission: Faith-based NFP operating aged care, disability, mental health, family and community services. Comparable values-driven, multi-service NFP model with similar funding mix to MercyCare.
- Anglicare Australia: Federation of state-based Anglican community service agencies providing aged care, disability, family and community services. Comparable as a multi-state, multi-service NFP.
- Bethanie: Western Australia-based not-for-profit providing residential aged care, home care and retirement living. Directly comparable as a Perth/WA-focused aged care NFP.
- Mission Australia: Large national NFP providing community housing, homelessness, family, youth, and employment services. Comparable as a multi-service NFP delivering government-funded community services.
Broad incumbents
- Goodstart Early Learning: Australia's largest not-for-profit early learning operator with ~660 centres nationally. Overlaps with MercyCare's 12-centre Early Learning business as a much larger scaled incumbent in the same child care segment.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
MercyCare social profiles
Digital presenceMercyCare compliance and trust
Trust signalCompliance4 records
MercyCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
MercyCare leadership team
Management profileNumber of profiles
Profiles21 records
MercyCare subsidiaries and ownership
Company hierarchySubsidiaries2 records
MercyCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MercyCare M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MercyCare
What does MercyCare do?
MercyCare is a Western Australian not-for-profit Catholic organisation that delivers aged care, early childhood education, disability, youth, multicultural and family/community services through a network of 12 early learning centres, 5 residential aged care homes, a retirement village, home care outreach and regional Aboriginal short-stay accommodation. Services are delivered directly by 1,656 staff and 168 volunteers across 34 locations, primarily funded through Australian Government programs (NDIS, Home Care Packages, Commonwealth Home Support Program, Child Care Subsidy) supplemented by fee-for-service and donations.
Is MercyCare a public or private company?
MercyCare is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was MercyCare founded?
MercyCare was founded in 1846. It employs 5,001 to 10,000 people.
Where is MercyCare based?
MercyCare is headquartered in Perth, Australia, in the Oceania region.
How does MercyCare make money?
Three revenue lines are on record. Government-Funded Services are the primary driver. The others are fee-for-Service and donations and Philanthropy.
Who are MercyCare's main competitors?
Direct peers on record are BaptistCare Australia, Catholic Healthcare, Amana Living, Juniper, Uniting, Wesley Mission, Anglicare Australia, Bethanie and Mission Australia. Goodstart Early Learning is listed as a broad incumbent.
Does MercyCare have an API?
No public API is recorded for MercyCare.
What industry is MercyCare in?
MercyCare's product category is Community Health and Social Services. Its primary akta.pro industry code is BPAGAEAF, Elder Services & Aging Support, with a secondary code of HSABAHAI, Short-Term & Temporary 24/7 In-Home Care (Bridge Coverage). Its NAICS code is 62331 and its SIC code is 8050.