Chas Roberts Air Conditioning, Inc.

What Chas Roberts Air Conditioning, Inc. does

Chas Roberts Air Conditioning, Inc. is a family-owned, third-generation residential and light-commercial HVAC and plumbing service provider headquartered in Phoenix, Arizona, with a secondary office in Tucson and a 28-city service area across Metro Phoenix, Tucson, and Casa Grande. Founded in August 1942 by Chas and Alice Roberts, the company has installed more than 1,000,000 A/C systems in Arizona and self-describes as the largest and oldest residential HVAC provider in the state. Core offerings include HVAC system replacement (Carrier, Lennox, Goodman, Trane, Amana, Ruud, York), 24/7 repair, the proprietary 26-Point Maintenance Check delivered via the MVP Plan subscription ($195–$391/year), extended labor and parts warranty plans, and a full plumbing service line added in 2012 (drain cleaning, leak detection, water heating, water filtration, emergency plumbing). Commercial services are sold via bundled service agreements (four filter changes, two inspections, 10% off repairs, priority service) and the company performs the bulk of its new-construction HVAC design and installation for production homebuilders including Presley Builders, Shea Homes, and Beazer Homes.

The technology stack is conventional for a residential trades business: certified technicians deliver on-site diagnosis, heat-load sizing, and custom quotes, with the company's 26-Point Maintenance Check functioning as a proprietary service protocol layered on top of standard manufacturer warranty requirements. Differentiated product offerings include a smart-home/IAQ catalog (Building 36 Connect-and-Protect Zigbee-cellular suite, NEST Gen 3, Ecobee, Honeywell Wi-Fi 9000, Reme Halo LED, Aerus Air Scrubber, LeakSecure smart water monitor) plus mechanical protection devices (ECM Motor Protector, 5-2-1 Compressor Saver, Drain Alert, ICM 517 Surge Protector). Customer-facing digital tools include a free online unit-quote builder, MVP Plan self-serve purchase, online service scheduler, and email/newsletter signup; no proprietary AI/ML capabilities are evident. Chas Roberts is BBB-accredited, holds Arizona Registrar of Contractors licenses 019133, 069769, 277496, and 073706, and was the first Energy Star adopter in the Phoenix/Tucson market, with 80%+ of installations in Energy Star homes.

The business model combines transactional revenue (HVAC and plumbing system sales and installations, repairs, one-time IAQ/enhancement product sales) with recurring revenue streams (MVP Plan subscriptions, extended labor/parts warranty plans, commercial service agreements). Distribution is direct, owned-and-operated from Phoenix and Tucson offices with 24/7 phone and online scheduling, supplemented by Home Depot referral dispatch and B2B homebuilder channels. The company is privately held, family-controlled across three generations (currently led by President & CEO Roberta "Sissie" Roberts Shank and COO Bob Shank), and has not disclosed external funding, M&A activity, or financial figures.

Name

Chas Roberts Air Conditioning, Inc.

Legal name

Chas Roberts Air Conditioning, Inc.

Website

https://chasroberts.com

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

251–500 employees

Short description

Chas Roberts Air Conditioning, Inc. is a family-owned, third-generation residential and light-commercial HVAC and plumbing service provider founded in 1942, headquartered in Phoenix, Arizona, and serving 28 cities across Metro Phoenix and Tucson as the self-described largest residential HVAC company in Arizona.

Ownership category

akta.pro rank

Product category

Residential HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

HVAC System Replacement & Change-Outs (HSAOAGAB)

akta.pro secondary industries

HVAC Installation, Service & Repair (IMAIABAA), Humidifier & Dehumidifier Installation & Service (HSAOAIAJ)

Keywords

• Residential HVAC services
• Air conditioning repair
• Plumbing services
• HVAC maintenance plans
• Water filtration systems

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. A/C and Heating Replacement (System Sales & Installation): One-time sale and professional installation of new HVAC systems from Carrier, Lennox, Goodman, Trane, Amana, Ruud and York, including free in-home estimates and heat-load sizing. Chas Roberts reports installing more than 1,000,000 A/C units in Arizona since 1942.
2. A/C and Heating Repair Services: One-time repair visits for HVAC systems (including those not originally installed by Chas Roberts). 24/7 scheduling with no overtime rates for emergencies; standard emergency trip charge $85, waived if repair proceeds.
3. Residential HVAC Maintenance (Two-Visit 26-Point Check): Recurring maintenance revenue at $195 first unit and $98 each additional unit annually; twice-yearly comprehensive 26-point inspection that meets manufacturer warranty requirements. Visits not available June 1 – September 1.
4. MVP Plan Subscription: Annual maintenance agreement sold as a subscription at $195.00–$391.00 depending on number of units covered (1, 2 or 3 units). Includes complimentary 10-point plumbing inspection, priority service, 24-hour emergency response, no overtime, 10% repair discount and transferable agreement. Minimum one-year contract.
5. Extended Labor & Parts Warranty Plans: 5-year and 10-year extended labor warranty options (must be purchased within the first year) and a 10-year extended equipment parts warranty available via manufacturer registration (Amana, Carrier, Goodman, Lennox, Ruud, Trane, York). Includes an annual 26-point maintenance check, priority scheduling, 10% off repairs, and convenient low monthly payment plans.
6. Plumbing Services (Repair, Leak Detection, Water Heating, Drain Cleaning, Water Filtration): One-time residential plumbing revenue from drain cleaning (video inspection, sewer snakes, hydro jetting, bio-clean, tree-root removal), leak repair, water heater replacement, leak prevention via LeakSecure smart water monitor, and custom plumbing installations for bathrooms and kitchens. 24-hour emergency plumbing service with no off-hours surcharge; emergency trip charge $49, waived if service proceeds.
7. Commercial A/C & Heating Service Contracts: Recurring commercial service agreements bundling four filter changes, two annual inspections, 10% off unit repairs/replacements and priority servicing for commercial buildings.
8. System Enhancements & Protection Sales: One-time product sales and installation of smart home upgrades, indoor air quality equipment (Reme Halo, Aerus Air Scrubber, Honeywell MERV 10/11/13 filters, Allergy Gold Filters), temperature control (NEST, Ecobee, Honeywell, Emerson), and mechanical protection (ECM Motor Protector, 5-2-1 Compressor Saver, Drain Alert, ICM Surge Protector). Financing available through Service Finance with on-site approval.
9. Financing Origination (via Service Finance): Convenient monthly payment plans facilitated through Service Finance for HVAC and plumbing purchases; allows on-site credit decisions in minutes during the technician visit.

Pricing tiers

Go-to-market motion5 records

Distribution channels7 records

Marketing channels10 records

Core offering

Chas Roberts Air Conditioning, Inc. sells and installs residential and light-commercial heating, ventilation, and air conditioning (HVAC) systems and provides 24/7 repair, scheduled maintenance, and warranty services across Metro Phoenix and Tucson, Arizona. The company also operates a full-service plumbing department offering drain cleaning, leak detection and repair, water heating, water filtration, and emergency plumbing, supplemented by a catalog of smart-home and indoor air-quality system enhancements. Revenue is generated through one-time system sales and installations, recurring MVP Plan subscriptions, extended warranty plans, and commercial service contracts.

Product overview

Chas Roberts Air Conditioning, Inc. is a family-owned Arizona HVAC and plumbing service business (founded 1942) rather than a software company, so its offering is a portfolio of services and physical add-on products rather than a unified platform. The core offering is the A/C & Heating Services bundle (Replacement, Repair, Maintenance via the MVP Plan, and Warranty Plans) and the Plumbing Services bundle (Drain Cleaning, Plumbing Leaks, Water Filtration, Water Heating, Emergency Plumbing), supported by 24/7 Emergency A/C Services and a separate Commercial A/C & Heating line. Wrapped around these service lines is a System Enhancements & Protection catalog of third-party smart-home add-ons (Building 36 suite, NEST, Ecobee, Reme Halo, Aerus Air Scrubber, surge protectors, MERV filters, etc.) plus proprietary offerings such as the LeakSecure smart water monitor. The company's flagship recurring product is the MVP Plan ($195–$391) membership, which includes the 26-point Maintenance Check, priority scheduling, complimentary plumbing inspection, and a transferable agreement. Supporting customer-facing tools include the Free On-Line Unit Quote (AC Shop) and the community-facing Cool Play A/C Giveaway.

Differentiator

Problem solved

Functional benefit

Products and services

• A/C & Heating Services (Replacement, Repair, Maintenance, Warranty Plans) Full-service residential HVAC offering including system replacement (free in-home estimate with heat-load sizing, equipment from Carrier, Lennox, Goodman, Trane, Amana, Ruud, and York), 24/7 repair (wiring, refrigerant, fan, frozen coil issues), scheduled 26-point maintenance, and extended labor/parts warranty plans (5-year labor, 10-year labor, 10-year equipment parts). Targets residential homeowners in Metro Phoenix and Tucson.
• Emergency A/C Services 24/7 emergency air conditioning repair service available on weekends and holidays at no additional cost, with a $85 trip charge waived if the customer proceeds with a same-day repair. Covers residential HVAC systems, including units not originally installed by Chas Roberts.
• Commercial A/C & Heating Commercial HVAC service for larger commercial buildings delivered by certified technicians, bundled into a service agreement covering four filter changes, two annual inspections, 10% off unit repairs/replacements, and priority servicing ahead of new customers. Targets commercial real estate and facilities managers.
• MVP Plan (Maintenance Plan) Twice-annual preventative maintenance agreement for residential HVAC systems priced at $195–$391, meeting/exceeding manufacturer, extended warranty, Energy Star, and Chas Roberts Extended Labor Warranty requirements. Includes complimentary whole-house 10-point plumbing inspection, priority scheduling, 24-hour emergency response, no overtime rates, 10% repair discount, and is fully transferable to a new homeowner (boosting resale value). Minimum one-year contract.
• A/C & Heating Warranty Plans Extended Labor Warranty options (5-year and 10-year, must be purchased within first year) plus an extended 10-year equipment parts warranty available via manufacturer registration within 60 days of escrow close. Includes annual 26-point maintenance check, priority scheduling, 10% off all repairs, and low monthly payment plans.
• Plumbing Services Full-service residential plumbing department launched in 2012, offering 24-hour emergency service with no off-hours fees. Services include leak repair, water filtration, water heating, drain cleaning, reverse osmosis, sewer and septic, custom plumbing installations, and tub/shower replacements. Complimentary 10-point whole-house plumbing inspection included with MVP Plan purchase.
• Emergency Plumbing Services 24/7/365 emergency plumbing response with a $49 trip charge waived if service proceeds same-day. Covers clogged sink drains, pipe/wall leaks, and overflowing toilets, with no additional fee for off-hours service.
• Drain Cleaning Multi-technique drain cleaning service including high-resolution video inspection, sewer machines/drain snakes, hydro jetting (high-pressure water to remove grease, limescale, and debris), Bio-clean (natural bacteria/enzyme septic treatment), and sewer and tree root removal.
• LeakSecure Smart Water Monitor (Leak Prevention) Smart water monitor installed on the home's main water line that continuously tracks water usage, flow, and water quality; detects abnormal activity and hidden leaks, sends real-time alerts, and can automatically shut off water to prevent damage. Chas Roberts' preferred smart water monitor partner product.
• Water Filtration Arizona-tailored water treatment solutions including particle filtration, activated carbon (ultrafiltration), distillation, five-stage reverse osmosis (RO), and ion exchange (water softening). Improves taste, reduces contaminants, and softens Arizona hard water.
• Water Heating Water heater assessment, repair, and replacement service with a $49 trip charge waived on same-day service. Identifies early failure signs (leaks, corrosion, low hot water supply, overheating, buzzing, burnt-out pilot light) and is tailored to Arizona hard-water conditions.
• Plumbing Leak Detection and Repair Leak detection and repair service for leaky pipes and dripping faucets. Provides guidance on signs of hidden leaks (wall/floor staining, foundation cracks, musty odor, water bill spikes, warped surfaces, flooded lawn) and offers underground leak inspection by licensed technicians.
• System Enhancements & Protection (Smart Home / HVAC Add-ons) Catalog of home automation, temperature control, indoor air quality, mechanical, and air filtration enhancements. Includes the Building 36 smart home suite (Base Kit, HD SMART Thermostat/Remote Sensor, Water Sensor, Smart Water Valve and Meter, Smart Plug, Dry Contact Sensor, Video Analytics Doorbell via ALARM.COM), NEST Generation 3 Learning Thermostat, Ecobee Smart Thermostat Kit, Emerson Blue Easy Reader, Honeywell Color Wi-Fi 9000, Reme Halo LED and Reme Halo Home Purification System, Aerus Air Scrubber (NASA-endorsed), ECM Motor Protector, 5-2-1 Compressor Saver, Drain Alert, ICM 517 Surge Protector, Honeywell MERV10/11/13 Pleated Media Filter, and Allergy Gold Filters.

Quantifiable outcome

• 1,000,000+ A/C systems installed across Arizona since 1942
• +6 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

21 partnerships are on record, tiered flagship, core and minor.

• Arizona DiamondbacksflagshipGTM or Marketing Partner · 1 January 2026For the 18th year (2026), Chas Roberts runs its annual Cool Play A/C Giveaway in partnership with the Arizona Diamondbacks, awarding three brand-new A/C systems (including installation) to nominated Arizona families and non-profits. The D-backs co-promote the nomination form on chasroberts.com and provide extensive PR reach across the Phoenix market.
• LennoxcoreStrategic or Co-development Partner · 28 August 2020Carrier, Goodman and Lennox are the named "industry leading manufacturers" whose equipment Chas Roberts installs and services. In 2020, Lennox donated a third A/C system that allowed the Cool Play Giveaway to expand from two to three winners. Chas Roberts links to Lennox's online warranty registration portal.
• CarriercoreStrategic or Co-development Partner · 28 August 2020Carrier is one of Chas Roberts' four named "industry leading manufacturers" (Trane, Carrier, Lennox, Goodman). Carrier donates A/C systems for the Cool Play Giveaway and operates the warranty registration portal linked from chasroberts.com.
• GoodmancoreStrategic or Co-development Partner · 28 August 2020Goodman is one of Chas Roberts' four named "industry leading manufacturers" (Trane, Carrier, Lennox, Goodman). Goodman donates A/C systems for the Cool Play Giveaway and operates the warranty registration portal linked from chasroberts.com.
• Smiley CraneminorStrategic or Co-development Partner · 28 August 2020Smiley Crane provides crane service for roof installations during the Cool Play A/C Giveaway, working alongside Chas Roberts and its manufacturer partners Lennox, Carrier and Goodman.
• Executive Council 70 / Executive Council CharitiesminorOthers · 5 February 2017In January 2017, Chas Roberts made a $50,000 donation to Executive Council 70, a 501(c)(3) of local professionals organizing fundraising for youth charities including Phoenix Children's Hospital. Funds directed toward the 4th Floor Playroom.
• Rebuilding Together / NFL (Kickoff to Rebuild, Super Bowl XLII)minorStrategic or Co-development Partner · 1 February 2008Chas Roberts Air Conditioning was a project sponsor of "Kickoff to Rebuild" at Super Bowl XLII (February 1, 2008) alongside Pulte Homes Corp., Adams Brothers Interiors and Cabinets, Gothic Landscaping, Jim Brown Roofing, Dalmation Roofing and Starkweather Roofing — Rebuilding Together being the nation's largest nonprofit working to preserve affordable homeownership.
• TranecoreStrategic or Co-development PartnerTrane is one of Chas Roberts' four named "industry leading manufacturers" (Trane, Carrier, Lennox, Goodman). Chas Roberts installs and services Trane equipment and links to Trane's warranty registration page.
• AmanacoreStrategic or Co-development PartnerAmana is among the manufacturers whose equipment Chas Roberts installs and services; owner's manuals hosted on chasroberts.com and warranty registration linked to amana-hac.com.
• RuudcoreStrategic or Co-development PartnerRuud is among the manufacturers whose equipment Chas Roberts installs and services; owner's manuals hosted on chasroberts.com and warranty registration linked to ruud.com.
• YorkcoreStrategic or Co-development PartnerYork is among the manufacturers whose equipment Chas Roberts installs and services; owner's manuals hosted on chasroberts.com and warranty registration linked to york.com.
• Building 36coreTechnology or IntegrationBuilding 36 is Chas Roberts' preferred smart-home automation platform. Chas Roberts sells and installs the Building 36 Base Kit (thermostat, remote sensor, smart outlet, smoke/CO detector), Water Sensor, Smart Water Valve and Meter, Smart Plug, Dry Contact Sensor and Video Analytics Doorbell (with ALARM.COM). Devices use a Zigbee cellular network rather than Wi-Fi.
• LeakSecurecoreTechnology or IntegrationLeakSecure is Chas Roberts' "preferred smart water monitor," installed on the home's main water line to track usage/flow/quality, detect abnormal activity and hidden leaks, and automatically shut off water. Marketed as part of the company's leak-prevention line.
• Reme Halo (by RGF Environmental)coreTechnology or IntegrationChas Roberts installs the Reme Halo LED and Reme Halo Home indoor air purification systems on HVAC ducts; marketed as effective against bacteria, viruses, mold, odors, MERSA, influenza and SARS-coronavirus.
• AeruscoreTechnology or IntegrationChas Roberts installs the Aerus Air Scrubber, a NASA-endorsed, University of Kansas-certified air purifier based on International Space Station technology; available in ozone and ozone-free models.
• NEST (Google)coreTechnology or IntegrationChas Roberts sells and installs the NEST Generation 3 Learning Thermostat, including optional room temperature sensors and the NEST mobile app for energy usage reporting.
• EcobeecoreTechnology or IntegrationChas Roberts sells and installs the Ecobee Smart Thermostat Kit, which is Wi-Fi enabled, Alexa Voice/Speaker compatible via the Ecobee app, and supports wireless indoor sensors.
• HoneywellcoreTechnology or IntegrationChas Roberts installs Honeywell Color Wi-Fi 9000 thermostats (with Honeywell Total Connect Comfort Service) and Honeywell MERV 10/11/13 pleated media air filters for air-filtration enhancements.
• Emerson (White-Rodgers)coreTechnology or IntegrationChas Roberts sells and installs the Emerson Blue Easy Reader thermostat, a programmable thermostat with 7-day setback adaptable to heat pump, furnace and dual-fuel systems.
• Home Depot (technician dispatch referral)coreChannel Partner/ Reseller/ DistributorHome Depot dispatches Chas Roberts technicians (e.g., Roberto Lizarraga) for AC check-ups arranged through Home Depot, expanding Chas Roberts' reach into retail foot traffic.
• Better Business Bureau (BBB) of Central, Northern and Western ArizonaminorOthersChas Roberts Air Conditioning, Inc. is a BBB-accredited business (BBB Customer Reviews badge) under "air-conditioning-contractor / Chas Roberts Air Conditioning, Inc. in Phoenix AZ — 684."

Scale indicators10 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Goettl Air Conditioning: Arizona-based residential and commercial HVAC company serving Phoenix, Tucson, and Las Vegas markets with installation, repair, and maintenance. Direct competitor in the same geography and customer base, with comparable family-owned positioning and AC-focused service model.
• Cool Blew: Phoenix-based residential HVAC and plumbing service provider. Direct local competitor offering similar A/C, heating, and plumbing services to homeowners across the Metro Phoenix area, comparable in scale and service portfolio.
• Roto-Rooter: National plumbing and drain cleaning service company. Direct comparable on the plumbing side of Chas Roberts' business, offering 24/7 emergency plumbing, drain cleaning, water heater service, and leak repair with similar dispatch model.

Broad incumbents

• Benjamin Franklin Plumbing: National residential plumbing franchise with on-time guarantee and upfront pricing model. Comparable to Chas Roberts' plumbing division in service offering, customer experience emphasis, and subscription-like maintenance programs.
• One Hour Heating & Air Conditioning: National residential HVAC franchise with locations across the U.S. including Arizona. Offers comparable HVAC installation, repair, and maintenance services to homeowners with a standardized service model and national brand presence.
• Mr. Rooter Plumbing: National residential and commercial plumbing franchise (Neighborly brand) offering drain cleaning, water heater service, and emergency plumbing. Comparable to Chas Roberts' plumbing line with a franchise-driven growth model and 24/7 dispatch.
• Aire Serv: National residential and commercial HVAC franchise system (Neighborly brand). Competes with Chas Roberts in the residential HVAC service market with a multi-location franchise model targeting similar homeowner customers.
• Sears Home Services (HVAC): National HVAC installation and repair service operating as a broad incumbent with significant marketing budget and financing programs. Competes for the same residential replacement and repair demand with cross-selling from the Sears/Kenmore brand.

Others

• Lennox International: Residential and commercial HVAC equipment manufacturer whose products Chas Roberts installs and services. Relevant as a key supplier and channel partner; Lennox has also donated equipment for the Cool Play Giveaway, making it a strategic ally rather than direct competitor.
• Carrier Global: Global HVAC equipment manufacturer and one of Chas Roberts' four named core manufacturer partners. Comparable as the equipment-side counterpart to Chas Roberts' installation and service business, with significant overlap in customer base (homebuilders, homeowners).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/chasair
• Facebookfacebook.com/chasrobertsac
• LinkedInlinkedin.com/company/chas-roberts-air-conditioning-inc.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chas Roberts Air Conditioning, Inc.