Pact-One

What Pact-One does

Pact-One Solutions, LLC is a Las Vegas-headquartered managed IT services provider that has operated exclusively in the U.S. dental vertical since founding in 2003. The company delivers 24/7/365 managed IT, network security, backup and disaster recovery, cloud services, and dental IT consulting to private practices, multi-location groups, Dental Service Organizations (DSOs/DPOs), and specialty practices (orthodontic, pediatric, oral surgery, periodontal, endodontic) plus dental startups. Its technology stack combines managed firewalls, endpoint detection and response (EDR), managed detection and response (MDR), vulnerability scanning, patch management, an air gap backup solution, and 99.9% uptime guarantees, with documented support across 30+ dental practice management and imaging platforms (Dentrix, Eaglesoft, Open Dental, Curve Dental, CareStack, Denticon, Carestream, DEXIS, iTero, 3Shape TRIOS, etc.). The service delivery model is built around dedicated POD teams (client success manager, help desk, and security specialists per client), with month-to-month billing after year one and two published subscription tiers — HelpDesk starting at $499/month and TotalCare adding onsite backup, disaster recovery, and local IT support.

Pact-One generates revenue through recurring monthly managed-IT subscriptions plus value-added services such as Microsoft 365 hosting and encryption, phishing protection, security awareness training, HIPAA assessment, and backup solutions priced at $99-$249/month. Go-to-market is sales-led and direct: free IT Risk Score Assessment, free Practice IT Analysis (marketed at $1,249 value), a pricing calculator, a referral program, and content marketing (Dental Edge Circuit newsletter, blog, eBooks, SEO) drive top-of-funnel demand. The company supports 3,000+ dental professionals daily across 12+ U.S. states (AZ, CA, CO, ID, MI, NV, NM, OR, PA, TX, UT, WA) and operates a HIPAA compliance program supplemented by partnerships with SecureLabs and Abyde. The company is privately held under founder and CEO Dan Edwards, with no disclosed external funding, no parent company, and one disclosed acquisition (Computer Habits, February 2020).

Name

Pact-One

Legal name

Pact-One Solutions, LLC

Website

https://pact-one.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Pact-One Solutions is a Las Vegas-headquartered managed IT services provider that has served exclusively U.S. dental practices since 2003, delivering managed IT, cybersecurity, backup, and consulting across 30+ dental software platforms to 3,000+ dental professionals daily in 12+ states via a POD-based subscription model starting at $499/month.

Ownership category

akta.pro rank

Product category

Managed IT Services for Dental Practices

NAICS

Other Ambulatory Health Care Services (6219)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms) (HLABAKAN)

Keywords

• Managed IT services
• Dental IT support
• HIPAA compliance services
• Backup disaster recovery
• Network security monitoring

Headquarters

HQ city

Las Vegas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Recurring): Monthly recurring revenue from managed IT service plans (HelpDesk and TotalCare tiers) providing ongoing IT support, security monitoring, backup, and consulting services. Service plans are subscription-based with pricing starting at $499/month.
2. Value-Added Services: Additional services including secure remote access, password management, Microsoft 365 hosting and encryption, email phishing protection and spam filtering, security awareness training, managed device encryption, secure file sharing, and HIPAA assessment, training, and documentation solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Pact-One provides managed IT services exclusively to dental practices, packaged as two monthly subscription tiers — HelpDesk (remote support, continuous monitoring, EDR, MDR, patch management, direct-to-cloud backup) and TotalCare (adds onsite backup with immediate disaster recovery and local onsite IT support) — along with network security, backup and disaster recovery, dental IT consulting, cloud services, and HIPAA-focused value-added services delivered by U.S.-based dental-trained technicians under a POD-based support model.

Product overview

Pact-One is a managed IT services provider exclusively serving dental practices since 2003, offering two primary service tiers: HelpDesk (remote support with continuous security monitoring, EDR, and MDR) and TotalCare (additionally including onsite backup, disaster recovery, and local IT support). The company provides a comprehensive suite of IT services including Dental IT Support, Network Security, Network Management, Backup & Disaster Recovery, Dental IT Consulting, Cloud Solutions, and Value-Added Services (secure remote access, password management, email security, HIPAA compliance). Their service model is built around dedicated POD teams including client success, help desk, and security specialists who provide month-to-month service after year one. They support over 30 dental software and imaging platforms including Dentrix, Eaglesoft, Open Dental, CareStack, Curve Dental, Carestream, and others.

Differentiator

Problem solved

Functional benefit

Products and services

• HelpDesk Service Plan Managed IT subscription plan for dental practices providing remote IT support via the Pact-One Help Desk, ongoing device management for PCs and servers, dental software and hardware expertise, managed firewall and access points, continuous vulnerability scanning, patch management, Endpoint Detection and Response (EDR) with anti-virus and anti-ransomware, and 24/7/365 Managed Detection and Response (MDR) with immediate action on threats.
• TotalCare Service Plan Comprehensive managed IT subscription plan for dental practices that includes unlimited remote IT support, an onsite backup device and cloud backup, immediate disaster recovery, strategic planning and project development, local onsite IT support, and all value-added services.
• Dental IT Support Help desk and local onsite technical support for dental practices, delivered by U.S.-based dental-trained technicians reachable by phone, email, or chat.
• Network Security HIPAA healthcare-level security service providing continuous monitoring and updates to defend dental practices against evolving cyber threats.
• Backup & Disaster Recovery Air-gap backup solution that combines an onsite backup device with cloud backup to defend dental practices against attacks and data loss; delivers automated, encrypted, redundant backups with immediate disaster recovery capabilities.
• Dental IT Consulting Professional advisory service providing insight on hardware selection, time-saving technology, and budget-friendly IT solutions tailored to dental practices.
• Cloud Solutions Design, monitoring, management, and security services for dental practice IT infrastructure in cloud environments.
• Value-Added Services Suite of additional dental-IT services including secure remote access, password management, Microsoft 365 email hosting and encryption, phishing protection, spam filtering, security awareness training, managed device encryption, secure file sharing, and HIPAA assessment, training, and documentation solutions.
• IT Risk Score Assessment Free practice IT risk assessment tool that evaluates downtime risk, HIPAA gaps, and backup failures through a 7-question quiz to generate a personalized risk score.

Quantifiable outcome

• 3,000+ dental professionals supported daily
• +2 more outcomes

Named customers10 records

Segments9 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• SecureLabscoreImplementation/ SI/ Consulting Partner · 6 August 2024HIPAA compliance services partnership providing dental practices with security assessments, risk analysis, and compliance documentation. SecureLabs helps Pact-One clients navigate HIPAA requirements including the 2026 Security Rule overhaul.
• AbydecoreImplementation/ SI/ Consulting Partner · 1 January 2024HIPAA compliance partner offering automated compliance management, training, and documentation solutions. Provides dental practices with easy-to-use compliance tools and HIPAA grade assessments.
• TeamSmileminorOthersNon-profit organization partnering dental professionals with pro sports teams to provide free oral health care to underserved children. Pact-One provides technology setup, year-round support, and onsite technical assistance at events.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Henry Schein One: The technology arm of Henry Schein, offering Dentrix and other dental practice management and imaging solutions. Comparable because it operates across the same dental-IT stack that Pact-One supports and increasingly bundles IT-adjacent services into its offerings.
• Patterson Technology Center (Patterson Companies): Technology division of Patterson Companies, providing Eaglesoft and other dental software plus integration and IT support. Comparable as a large incumbent with both software and managed-service capabilities serving the same dental-practice customer base.

Emerging players

• Curve Dental: Cloud-based dental practice management platform. Comparable because it sits in the same dental-software ecosystem that Pact-One integrates with and could evolve into a managed-service competitor for cloud-hosted dental practices.
• Planet DDS (Denticon): Cloud-native dental practice management platform primarily targeting DSOs and multi-location practices. Comparable because Pact-One lists Denticon as a core integration and Planet DDS competes for the same multi-site DSO wallet share.
• CareStack: Cloud-based dental and dental-specialty practice management software. Comparable because it is part of Pact-One's supported software ecosystem and competes for the same cloud-forward dental practices.
• Open Dental: Open-source dental practice management software with a strong SMB dental footprint. Comparable because Pact-One explicitly supports Open Dental and the two compete for influence over IT-stack choices at independent dental practices.
• Pivot Point Consulting: Healthcare IT consulting and managed services firm serving hospitals, physician groups, and specialty practices. Comparable because it competes in healthcare-vertical IT services and could expand into the dental segment Pact-One dominates.

Direct peers

• Ntiva: Managed IT services provider serving SMB and mid-market clients with cybersecurity, cloud, and help desk offerings. Comparable because it sells a similar subscription-based managed-IT bundle to small professional-services firms.
• Dataprise: National managed IT services and cybersecurity provider for SMB and mid-market organizations. Comparable because of overlapping subscription pricing, help-desk / monitoring stack, and SMB customer profile.
• Impact Networking: Managed IT, cybersecurity, and document services provider focused on SMB clients. Comparable because it competes for the same SMB managed-IT dollar with similar recurring-revenue service plans.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PACT_ONE
• Facebookfacebook.com/PACTONESolutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pact-One