What Haven Systems does

Haven Systems Limited is a UK-based, privately held software development house specializing in electronic point of sale (EPOS), payment processing, and management information systems for the hospitality, education, transport, and tourism sectors. Founded in 1991 and headquartered in Haverfordwest, Pembrokeshire, with regional offices in Warrington (North West England) and Cardiff, the company has operated continuously for over 30 years serving single-site outlets through to multi-site estates across the United Kingdom.

The core product is the Version 6 EPOS System, a modular touch-screen platform developed in-house on Microsoft .NET/C# with SQL databases, deployed as a hybrid on-premise/cloud solution hosted on Microsoft Azure. The platform is extended through a suite of integrated modules: Vine self-ordering and Vine Self Service Point (contactless and kiosk ordering), HavenPay (PCI DSS compliant payment processing with contactless, Apple Pay, and Android Pay), Cloud Tickets (ticketing and admissions for visitor attractions), Vine Plus Loyalty (digital rewards with bilingual English/Welsh support), Stock Control (purchase order and barcode-driven delivery processing), Management Information System (back-office roles, products, promotions, and pricing), Cashless Catering (education-sector biometric and card-based payments with free school meal handling), and Trade Sales Portal (affiliate ticket distribution). Partnerships with Microsoft (Silver Partner since 2013), Worldpay, Verifone, Optomany, Barclays, Yoyo Wallet, ITSO, Aures Technologies, PaperCut, and SportsBooker underpin integrations and preferred hardware.

The business model combines one-time EPOS software and hardware licensing (£1,000-£5,000+ per system), recurring revenue from three-tier technical support subscriptions (Economy, Comprehensive, Premium) and multi-year managed IT/business support contracts, and transaction-fee revenue from HavenPay payment processing. Go-to-market is a consultative, direct enterprise sales motion with tailored demonstrations and on-site visits, supplemented by a self-service Cashless Payment Portal for SMB and education account top-ups. The company holds Cyber Essentials certification and PCI DSS approval, and reports no venture capital, private equity, or parent company involvement.

Name

Haven Systems

Legal name

Haven Systems Limited

Website

https://haven-systems.co.uk

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Haven Systems is a privately held UK software house, founded in 1991, that provides modular EPOS, payment processing, ticketing, and cashless catering software to hospitality, education, transport, and tourism operators across the United Kingdom.

Ownership category

akta.pro rank

Product category

Point of Sale (EPOS) Software

NAICS

Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

akta.pro secondary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

Keywords

• Electronic point of sale
• Payment processing systems
• Cashless catering solutions
• Self-ordering platforms
• EPOS ticketing systems

Headquarters

HQ city

Haverfordwest

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Operations, Infrastructure

Revenue model

1. EPOS Software Licensing: Sale and licensing of proprietary EPOS software systems. Software is developed in-house and sold as turnkey touch screen EPOS solutions with modular deployment options.
2. Hardware Sales: Sale of EPOS hardware including touch screen terminals, receipt printers, barcode scanners, Pin Entry Devices (PEDs), cash drawers, and peripheral devices. Preferred hardware partner is Aures Technologies.
3. Payment Processing Services: Integrated payment processing through HavenPay, handling face-to-face, online, and omni-channel payments. PCI DSS compliant services with multiple merchant service provider options.
4. Technical Support & Maintenance: Comprehensive support packages including Economy, Comprehensive, and Premium tiers with different availability and response times. Covers hardware faults, software faults, and user support.
5. Business Support Services: Outsourced IT support services including Microsoft Azure cloud hosting, hardware sourcing, WiFi/ethernet, Office 365 support, anti-virus, on-site installations, system audits, and consultancy.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Haven Systems develops, sells, and supports proprietary Electronic Point of Sale (EPOS) software, integrated payment processing, and management information systems for UK hospitality, education, transport, and tourism/visitor attraction operators. Its flagship Version 6 EPOS is a modular, hybrid cloud/on-premise platform running on Windows touch screen terminals, sold with related hardware, payment processing (HavenPay), self-ordering (Vine), ticketing, loyalty, stock control, and recurring technical and business support services.

Product overview

Haven Systems provides a modular EPOS and payment processing platform for the UK hospitality, education, transport, and tourism sectors. The core product is the Version 6 EPOS System, a hybrid point-of-sale solution that operates on Windows touch screen terminals with data stored either on-premise or in Microsoft Azure cloud. The platform comprises integrated modules including Vine Self-Ordering (contactless ordering via mobile web app), HavenPay (integrated payment processing), Cloud Tickets (cloud-based ticketing and admissions), Vine Plus Loyalty (digital rewards programs), Stock Control (order and delivery management), Management Information System (back office with reporting), and Cashless Catering (education-specific cashless payments with FSM handling). The system supports single-site operations through to multi-site estate management with centralized head office control. Technical support and business IT services are provided as additional service offerings.

Differentiator

Problem solved

Functional benefit

Brands

• Vine: Self-ordering and self-service web app for hospitality businesses, allowing order and pay at table, click & collect, and delivery scheduling with contactless payments
• HavenPay
• Vine Plus Loyalty
• Vine Self Service Point

Products and services

• EPOS System (Version 6) A modular electronic point of sale system running on Windows 10 touch screen terminals with hybrid on-premise and cloud deployment. Software developed in-house using C# and Microsoft .NET framework, supporting single and multi-site operations with central head office function, kitchen printing, split billing, modifiers, and integrated reporting. Designed for hospitality, education, transport, and tourism operators across the UK.
• Vine Self-Ordering A web-based self-ordering application accessible via URL or QR code without requiring an app download. Enables order and pay at table, click and collect, and delivery scheduling with contactless payments, fully integrated with the EPOS back office and HavenPay platform. For hospitality and education operators.
• HavenPay Payment Processing

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core, preferred and minor.

• MicrosoftcoreTechnology or Integration · 1 January 2013Haven Systems has been a Microsoft Silver Partner since 2013, demonstrating expertise in application development. The company operates as a Microsoft certified partner using Azure cloud platform for data hosting and delivering solutions built on Windows operating systems.
• Aures TechnologiespreferredTechnology or IntegrationAures Technologies is Haven Systems' preferred hardware partner for touch screen terminals. The Yuno model with 15-inch PCAP touch screen is commonly deployed in retail and catering operations.
• OptomanycoreTechnology or IntegrationStrategic partner for payment processing solutions. Haven Systems has integrations with multiple payment gateway services and UK merchant acquirers.
• VerifonecoreTechnology or IntegrationVerifone is a strategic partner providing payment terminal solutions. Haven Systems offers integrations with Verifone devices as part of their payment processing ecosystem.
• WorldpaycoreTechnology or IntegrationWorldpay is a key payment processing partner. Haven Systems integrates with Worldpay for secure payment handling through their Cashless Payment Portal.
• ITSOcoreTechnology or IntegrationITSO smart ticketing standard enables Haven Systems to provide smart-enabled EPOS for travel centres and transport operations, connecting with HOPS system for national retail network ticketing.
• SportsBookerminorChannel Partner/ Reseller/ DistributorSportsBooker partnership enables integration with sports booking systems for leisure and hospitality venues.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TouchBistro: iPad-based POS system for restaurants, cafes, and bars; overlaps with Haven's hospitality EPOS and Vine self-ordering use cases, particularly for SMB table-service operators.
• Squirrel Systems: UK hospitality EPOS vendor serving pubs, restaurants, hotels, and stadia with stock control and kitchen management. Direct overlap with Haven's hospitality feature set and customer base.
• Epos Now (Access Group): Cloud-based EPOS provider serving UK hospitality and retail SMBs; now part of Access Group. Comparable competitor to Haven's modular, multi-vertical EPOS offering with broader scale.
• Zonal: UK-based hospitality and leisure EPOS and management software specialist, directly competing with Haven Systems in pubs, restaurants, hotels, and visitor attractions with comparable integrated tills and back-office tools.
• Tevalis: UK hospitality EPOS vendor offering touch screen tills, self-ordering, kitchen management, and stock control; comparable to Haven's Version 6 EPOS and Vine modules targeting the same UK pub and restaurant segment.

Broad incumbents

• Toast: US-headquartered, VC-backed cloud POS platform for restaurants expanding into the UK. Competes in the same hospitality vertical as Haven with a SaaS, all-in-one hardware/software model.
• Square (Block): Global payments and POS platform with strong SMB penetration in the UK. Competes with HavenPay and Haven's broader EPOS offering through integrated hardware, software, and payments.
• Lightspeed Restaurant: Global cloud POS and commerce platform with a strong restaurant/hospitality vertical. Competes with Haven for UK hospitality customers with a SaaS model and broader product breadth.
• Oracle Food and Beverage (Micros): Enterprise-grade restaurant POS suite (formerly MICROS). Comparable to Haven at the higher end of hospitality, particularly for multi-site chains, hotels, and stadium/attraction operators.

Regional players

• Posnet: Independent UK EPOS reseller/integrator offering touch screen tills for hospitality and retail. Comparable to Haven in product and go-to-market, though typically operating as a value-added reseller rather than an in-house software developer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/HavenEPOS

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven Systems