Medmate
Medmate is an Australia-based telehealth platform founded in 2019 that provides 24/7 online doctor consultations, electronic prescriptions, medical certificates, pathology referrals, and pharmacy delivery, integrated with 6,000+ partner pharmacies and serving individual patients, pharmacies, doctors and healthcare technology companies nationwide.
- Company typePrivate
- Founded2019
- HeadquartersMelbourne, Australia
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Medmate does
Medmate Australia Pty Ltd is an Australian telehealth company founded in 2019 and headquartered in Melbourne, Victoria. The company operates a digital platform that connects individual Australian patients with AHPRA-registered doctors via 24/7 telephone or video consultations, with pricing ranging from $19.90 for medical certificates to $49 for general consults and $25 for pathology-referral consultations. The platform is integrated with electronic prescriptions delivered as QR-code SMS, electronic referrals, and a network of 6,000+ partner pharmacies (including Amcal, Discount Drug Stores and Independent Pharmacies of Australia) plus 2,000+ Healius Pathology collection centres and the I-MED Radiology Network, enabling end-to-end consult-to-dispensary and diagnostic workflows nationwide. Medmate's underlying technology combines a proprietary telehealth platform, an Australian Digital Health Agency-conformant ePrescribing engine, and an OpenAI-powered AI-assisted triage and documentation layer operating under human clinical oversight.
Medmate monetises through five distinct revenue streams: per-consultation fees paid by patients (Stripe-processed), tiered subscription and listing fees from partner pharmacies, transaction fees collected as a limited payment agent on pharmacy orders, $75 per-session fees for a pharmacist mentorship program delivered in partnership with James Cook University, and licensing/royalty revenue from a developer API and white-label module offering for healthcare technology companies. The customer base is segmented across individual consumers (the primary segment, particularly in regional and rural Australia), AHPRA-registered doctors (recruited via a dedicated For-Doctors channel), partner pharmacies and pathology providers (B2B channel), and healthcare-technology companies (B2B API/white-label). Marketing relies on a SEO-optimised health-journal content library, organic social presence across TikTok/Instagram/Facebook/YouTube, and partner referral networks including MyFitnessPal and 28 by Sam Wood.
Medmate operates as a privately held company with no disclosed venture funding; DBG Health is described as a major strategic partner supporting national growth. Strategic priorities evident in the data include scaling the developer-API platform as a B2B SaaS line, expanding the pharmacist advanced-practice and weight-management verticals, and broadening integration with national eHealth infrastructure such as MyHealthRecord and SafeScript. In June 2026 the Australian Privacy Commissioner issued a determination finding Medmate had breached the Privacy Act 1988 by collecting sensitive health information through tracking pixels without consent, ordering cessation and destruction of the affected data — a material governance and reputational risk factor.
Medmate firmographics
Firmographics- Name
- Medmate
- Legal name
- Medmate Australia Pty Ltd
- Website
- https://medmate.com.au
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Medmate is an Australia-based telehealth platform founded in 2019 that provides 24/7 online doctor consultations, electronic prescriptions, medical certificates, pathology referrals, and pharmacy delivery, integrated with 6,000+ partner pharmacies and serving individual patients, pharmacies, doctors and healthcare technology companies nationwide.
- Ownership category
- akta.pro rank
Medmate industry classification
Industry- Product category
- Telehealth Services
- NAICS
- Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)
- SIC
- Services-Health Services (8000), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Primary Care & General Medicine Virtual Care (HLALAAAA)
- akta.pro secondary industry
- Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)
Keywords
Where Medmate is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Medmate business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others, Infrastructure
Revenue model
- Telehealth Consultation Fees: Patients pay upfront fees for medical consultations conducted via telephone or video. Fees vary by consultation type: general telehealth consults are $49, express online consults from $39.90, medical certificates from $19.90, and blood test consultations are $25. Payment is processed through third-party payment processor (Stripe).
- Pharmacy Subscriptions and Listing Fees: Pharmacies pay subscription fees for platform access with tiered subscription options (monthly or annual). Pharmacies also pay listing fees per product purchased on the platform and may pay additional fees for Third Party Platform listings. An administration fee is charged for coordination of delivery services.
- Transaction Fees from Pharmacy Orders: Medmate acts as limited payment collection agent for pharmacies, collecting Product Fees from customers and remitting to pharmacies after deducting Listing Fees and Third Party Platform Fees.
- Pharmacist Mentorship Program: Medmate charges $75 per session for its pharmacist mentorship program supporting James Cook University graduates in advanced practice and prescribing certification.
- Developer Platform and API Access: Healthcare companies pay for API access and white-label modules to build on Medmate's infrastructure for electronic prescribing, pharmacy fulfilment, and digital consult workflows.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Telehealth Consultations - Standard |
| Unit Pricing | Pay-as-you-go | Express Online Consultations |
| Unit Pricing | Pay-as-you-go | Medical Certificates |
| Unit Pricing | Pay-as-you-go | Blood Tests / Pathology Referrals |
| Freemium | Pay-as-you-go | Weight Loss Program |
| Subscription | Monthly | Pharmacist Mentorship Sessions |
| Subscription | Monthly | Pharmacy Subscriptions |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels5 records
Medmate product offering
Product offeringCore offering
Medmate is a unified digital health platform that connects Australian consumers to AHPRA-registered doctors 24/7 via phone or video for general medical consultations, medical certificates, weight management, pathology referrals and electronic prescriptions. It integrates a network of 6,000+ partner pharmacies for medication delivery and 2,000+ pathology collection centres (Healius Pathology) for diagnostic testing, and also licenses a developer API and white-label modules to other healthcare companies.
Product overview
Medmate is a unified digital health platform providing telehealth services across Australia. The core offering centres on 24/7 telehealth consultations connecting patients with Australian-registered doctors, complemented by medical certificates, pathology referrals, weight management, and pharmacy delivery services. The platform integrates electronic prescriptions and electronic referrals as key infrastructure features, enabling seamless care coordination between patients, doctors, pharmacies, and pathology/radiology providers. Medmate also offers a developer platform with white-label API modules for healthcare companies, and a pharmacist mentorship program for advanced practice training.
Differentiator
Problem solved
Functional benefit
Products and services
- Telehealth Consultations 24/7 online doctor consultations delivered by telephone or video to Australian consumers, covering general medical issues, prescriptions, referrals and medical certificates. Connect patients with AHPRA-registered doctors and include nursing support.
- Medical Certificates Online medical certificate service issuing single or multi-day certificates from $19.90, delivered via email for work, university, school or care purposes. Issued after an online consult with an Australian-registered doctor.
- Pathology Referrals Online pathology referral service ($25 telehealth consult fee) where patients select from a panel of blood tests, the doctor issues a referral sent via email, and the patient attends one of 2,000+ collection centres operated by partner Healius Pathology. Medicare patients are bulk billed for the pathology component.
- Weight Management Program Clinician-led personalised weight loss care program with a free initial consultation, ongoing clinician oversight and complementary MyFitnessPal Premium access for nutrition tracking. Designed for Australians seeking medically supervised weight management.
- Pharmacy Delivery Online prescription delivery service connecting patients with 6,000+ partner pharmacies (Amcal, Discount Drug Stores, Independent Pharmacies of Australia) for medication ordering and home delivery of scripts issued through Medmate consults.
- Pharmacist Scope of Practice Mentorship Online mentorship program at $75/session supporting James Cook University graduates pursuing the Graduate Certificate of Advanced Practice and Prescribing, including weekly online mentorship sessions, group support of around 5 pharmacists, and examination preparation. Led by medical practitioners including Dr. Ganesh Naidoo and Cassie O'Connor.
- Pharmacy Partner Platform B2B platform connecting registered Australian pharmacies with customers for prescription fulfilment and delivery services. Pharmacies pay tiered subscriptions (monthly or annual) plus per-product listing fees and administration fees for delivery coordination. Pharmacies can opt into third-party platform listings via Medmate.
- White-Label API Modules B2B customisable API and white-label modules for healthcare technology companies (from startups to enterprise) enabling real-time electronic prescribing, automated direct-to-patient pharmacy fulfilment, electronic referrals and digital consult-to-dispensary workflows. Built on conformant Australian Digital Health Agency infrastructure.
Quantifiable outcome
- Results available within 3 business days for pathology tests
- +2 more outcomes
Companies that use Medmate
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Medmate technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability4 records
Feature6 records
Medmate partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- DBG HealthcoreDBG Health is described as Medmate's major strategic partner, supporting national growth and innovation in digital healthcare delivery. Together they are building a connected, accessible, and patient-centred healthcare ecosystem combining clinical excellence with smart technology.
- Patients AustraliaminorMedmate partners with Patients Australia to help shape a more accessible, affordable, and patient-centred healthcare system. Together they work to improve the patient journey from telehealth access to affordable prescriptions.
- Independent Pharmacies of Australia (IPA)coreIPA is a network of community-focused pharmacies dedicated to personalised healthcare. Through collaboration with Medmate, they extend their reach offering patients convenient online access to medications and expert advice.
- I-MED Radiology NetworkcoreI-MED Radiology Network is Australia's largest medical imaging provider. Medmate's partnership streamlines booking for diagnostic imaging ensuring patients receive timely radiology services nationwide.
- Healius PathologycoreHealius Pathology is a leading diagnostic testing provider collaborating with Medmate to offer easy access to pathology services. Partnership facilitates seamless booking and quick access to test results through 2,000+ collection centres.
- AmcalcoreAmcal is a heritage national pharmacy brand. Through partnership with Medmate, Amcal enhances prescription fulfilment services and provides expert health advice online, making healthcare more accessible and convenient.
- Discount Drug Stores (DDS)coreDiscount Drug Stores provides affordable medications and health products. Partnering with Medmate, they offer cost-effective healthcare solutions online complemented by expert medical advice and seamless prescription services.
- MyFitnessPalcoreMyFitnessPal is a major partner of Medmate enabling personalised nutrition tracking combined with medical support. The partnership integrates MyFitnessPal's food and activity tracking with Medmate's digital healthcare services for chronic condition management.
- 28 by Sam Woodminor28 by Sam Wood is a strategic partner uniting digital fitness, nutrition, and personalised medical care. Medmate provides the 28 community with fast access to Australian doctors, prescriptions, and health management tools.
- James Cook University (JCU)minorMedmate supports JCU's Mentoring for Advanced Practice and Prescribing for Pharmacists program. Medmate's mentorship program is approved by JCU's Graduate Certificate program and prepares pharmacists for advanced practice and prescribing roles.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Medmate competitors and assessment
Company assessmentDirect peers
- InstantScripts: Australian online doctor and prescription service offering telehealth consultations, medical certificates, ePrescriptions and pharmacy delivery. Closely comparable to Medmate's core transactional offering and patient demographic, competing directly on price and speed.
- Doctors on Demand: Australian telehealth service providing video and phone consultations with Australian-registered GPs, prescriptions and referrals. Direct competitor in the same AHPRA-regulated GP telehealth category with overlapping consumer and corporate client base.
- Mosh: Australian men's health telehealth brand covering hair loss, sexual health, mental health and weight management. Comparable in telehealth delivery model and Australian DTC consumer orientation, though focused on a narrower condition vertical.
- Eucalyptus: Australian telehealth platform operating condition-specific digital clinics (Juniper for weight loss, Kin fertility, Pilot men's health, Software acne). Direct competitor to Medmate's generalist consult and weight loss offerings, with significantly larger venture funding and brand depth in chronic care verticals.
- Updoc: Australian telehealth platform providing on-demand online doctor consultations, medical certificates and prescription requests. Comparable product mix and target audience to Medmate, with overlap in express consult positioning and same-day certificate delivery.
Broad incumbents
- HotDoc: Australian patient booking and practice management platform used by thousands of GPs, with telehealth and ePrescription capabilities. Comparable in connecting Australian patients with general practitioners and pharmacy networks, with broader clinic SaaS functionality.
- HealthEngine: Australia's largest healthcare marketplace for booking GP, dental and allied health appointments, with growing telehealth offerings. Comparable in Australian patient-facing digital health distribution and practitioner network, with broader scope beyond telehealth.
- Telstra Health: Telstra's healthcare division offering a portfolio including telehealth (ReadyCare), hospital software, and population health solutions. Comparable as a scaled Australian digital health operator, with greater institutional backing and broader product portfolio.
- Medibank Telehealth: Major Australian private health insurer offering telehealth consultations to members as part of its broader health services portfolio. Comparable in delivering AHPRA-compliant GP telehealth to Australian consumers, with significant member-base advantage and capital scale.
Emerging players
- Rosemary Health: Australian telehealth platform focused on women's health including contraception, menopause and mental health. Comparable telehealth infrastructure and Australian DTC positioning, with partial overlap in chronic care delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks2 records
Key highlights6 records
Customer concentration
Medmate social profiles
Digital presenceMedmate compliance and trust
Trust signalCompliance6 records
Medmate financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medmate leadership team
Management profileNumber of profiles
Profiles1 record
Medmate funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medmate M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medmate
What does Medmate do?
Medmate is a unified digital health platform that connects Australian consumers to AHPRA-registered doctors 24/7 via phone or video for general medical consultations, medical certificates, weight management, pathology referrals and electronic prescriptions. It integrates a network of 6,000+ partner pharmacies for medication delivery and 2,000+ pathology collection centres (Healius Pathology) for diagnostic testing, and also licenses a developer API and white-label modules to other healthcare companies.
Is Medmate a public or private company?
Medmate is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Medmate founded?
Medmate was founded in 2019. It employs 51 to 100 people.
Where is Medmate based?
Medmate is headquartered in Melbourne, Australia, in the Oceania region.
How does Medmate make money?
Five revenue lines are on record. Telehealth Consultation Fees are the primary driver. The others are pharmacy Subscriptions and Listing Fees, transaction Fees from Pharmacy Orders, pharmacist Mentorship Program and developer Platform and API Access.
Who are Medmate's main competitors?
Direct peers on record are InstantScripts, Doctors on Demand, Mosh, Eucalyptus and Updoc. Broad incumbents are HotDoc, HealthEngine, Telstra Health and Medibank Telehealth. Rosemary Health is listed as an emerging player.
Does Medmate have an API?
Yes. Medmate provides customisable API access and white-label modules for developers and healthcare companies. The platform enables real-time electronic prescribing (ePrescriptions), electronic referrals, automated direct-to-patient pharmacy fulfilment, digital consult-to-dispensary workflows, and secure patient data and prescription token management. Medmate is a conformant software provider with the Australian Digital Health Agency, ensuring compliance with national eHealth frameworks. API access is available to healthcare companies of all sizes from startups to enterprise platforms.
What industry is Medmate in?
Medmate's product category is Telehealth Services. Its primary akta.pro industry code is HLALAAAA, Primary Care & General Medicine Virtual Care, with a secondary code of HLALABAL, Virtual Pharmacy & Medication Management Integration Platforms. Its NAICS code is 62111 and its SIC code is 8000.