Teletask
- Company typePrivate
- Founded2003
- HeadquartersFair Oaks, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Teletask firmographics
Firmographics- Name
- Teletask
- Legal name
- Teletask, Inc.
- Website
- https://teletask.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Teletask industry classification
Industry- Product category
- Government Communications Software
- NAICS
- Telecommunications (517), Telephone Call Centers (56142), Telephone Answering Services (561421)
- SIC
- Telegraph & Other Message Communications (4822), Communications Services, Nec (4899), Services-Social Services (8300)
- akta.pro primary industry
- Enterprise/Team Messaging (BPAMACAB)
- akta.pro secondary industry
- Telehealth Contact Center, Virtual Front Desk & Messaging (HLALAKAG)
Keywords
Where Teletask is headquartered
LocationHeadquarters
- HQ city
- Fair Oaks
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Teletask business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription-Based Messaging Platform: Annual subscription pricing based on message volume, features selected, and custom integration requirements. Unlimited users and administrators included. 12-month initial term with auto-renewal.
- Message Credits: Purchased message credits apply to the current term and do not roll over. Customers may purchase top-up blocks when credits are exhausted.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom Enterprise Plan |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels3 records
Teletask product offering
Product offeringCore offering
Teletask provides an all-in-one cloud-based communications and workflow platform purpose-built for government health and human services programs. The platform delivers multi-channel messaging (SMS, voice, email) with two-way texting, AI-powered analytics, automated workflows, e-signatures, secure document uploads, and multilingual translation across 100+ languages. It serves WIC programs, public health departments, human services agencies, and community organizations handling 100M+ messages annually across 5,000+ sites in 35+ states.
Product overview
Teletask is an all-in-one communications and workflow platform built specifically for government health programs. The core product is a unified messaging platform that supports SMS, voice, and email channels from a single solution. The platform includes the core Messaging & Automation Platform along with purpose-built modules: the WIC Engagement Platform for Special Supplemental Nutrition Program for Women, Infants, and Children; the Public Health Communication Platform for health departments; the Human Services Communication Platform for benefit programs; and the Community Services Communication Platform for civic organizations. AI-Powered Analytics is offered as an integrated analytics suite providing engagement insights, message optimization, conversation intelligence, and optimal timing recommendations. All modules share the same infrastructure and can scale from single agencies to statewide programs.
Differentiator
Problem solved
Functional benefit
Products and services
- Teletask Messaging & Automation Platform All-in-one communications and workflow platform providing mass messaging (SMS, Voice, Email), live two-way texting, appointment reminders, emergency alerts, web surveys, e-signatures, secure document uploads, and scheduling automation for government health programs and public-sector agencies.
- WIC Engagement Platform Purpose-built engagement platform for WIC (Women, Infants, and Children) programs with multi-language communication across 100+ languages, automated appointments, remote certifications, BFPC and nutrition education campaigns, family-centric data models tracking eligibility periods and benefit management, and WIC-specific integrations.
- Public Health Communication Platform Communication platform for public health departments supporting immunization programs, disease prevention initiatives, maternal health check-ins, behavioral health appointments, TB treatment follow-up, HIV/STD testing, community outreach, and rapid emergency response.
- Human Services Communication Platform Communication platform for human services agencies supporting SNAP recertification reminders, TANF appointment notifications, Medicaid renewal alerts, child support hearing reminders, and housing assistance updates with multi-program management capabilities.
- Community Services Communication Platform Communication platform for community organizations including public libraries, universities, medical centers, and community health centers, supporting event notifications, program promotions, library hold notifications, student notifications, research study recruitment, and patron engagement across diverse multilingual communities.
- AI-Powered Analytics AI-powered analytics suite providing engagement performance analytics comparing clinics and message types, message optimization with A/B testing and built-in statistical analysis, conversation intelligence using NLP for sentiment analysis, and optimal timing recommendations based on participant behavioral patterns.
Quantifiable outcome
- 80% contact rate with LEP (Limited English Proficiency) populations
- +4 more outcomes
Companies that use Teletask
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
Teletask technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature12 records
Teletask partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights5 records
Teletask competitors and assessment
Company assessmentBroad incumbents
- Bandwidth: Bandwidth is a CPaaS provider delivering voice, messaging, and 911 communications APIs with strong U.S. carrier relationships. Its messaging solutions and government-facing capabilities overlap with Teletask's core communications layer.
- Twilio: Twilio is the largest CPaaS platform offering SMS, voice, and email APIs with AI-driven engagement features. While not purpose-built for government health programs, it competes for the same messaging budgets and increasingly offers healthcare- and government-oriented solutions that overlap with Teletask's offerings.
- Plivo: Plivo is a cloud communications platform providing SMS, voice, and WhatsApp APIs to enterprises and public-sector buyers. While not healthcare-verticalized, it competes with Teletask at the messaging infrastructure and CPaaS layer.
- MessageBird: MessageBird (now Bird) is a global CPaaS provider offering SMS, voice, email, and workflow automation with an expanding healthcare and government footprint. It competes with Teletask for the underlying messaging infrastructure layer used by public-sector programs.
Emerging players
- OhMD: OhMD offers HIPAA-compliant patient texting and communication tools for medical practices and health systems. It overlaps with Teletask's healthcare-provider use cases (FQHCs, community health centers), though it focuses on patient-practice communication rather than government programs.
- TigerConnect: TigerConnect is a clinical communication and collaboration platform for hospitals and healthcare systems, with growing patient engagement capabilities. It is comparable to Teletask in HIPAA-compliant healthcare messaging, though focused more on clinical workflows than government program outreach.
Direct peers
- WELL Health Technologies: WELL Health provides patient and member communication platforms for healthcare organizations, including secure messaging, automated outreach, and multilingual engagement. Its target buyers (health plans, providers, government programs) overlap with Teletask's public health and community health segments.
- Quiq: Quiq provides AI-powered asynchronous messaging for customer service, including healthcare and government clients. Its conversational AI and multi-channel (SMS, web chat, email) capabilities compete with Teletask's two-way messaging and analytics layer.
- mPulse Mobile: mPulse Mobile is a healthcare-focused engagement platform offering SMS, email, IVR, and AI-driven conversational messaging to health plans, providers, and government health programs. It directly overlaps with Teletask in serving Medicaid, Medicare, and public health agencies with multilingual, two-way messaging and analytics.
Others
- Zipwhip (acquired by Twilio): Zipwhip, now part of Twilio, pioneered text messaging for business via existing phone numbers — relevant precedent for the landline-to-mobile messaging approach Teletask uses to engage WIC participants without requiring app downloads.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Teletask social profiles
Digital presenceTeletask compliance and trust
Trust signalCompliance4 records
Teletask financial estimates
Financial estimateRevenue estimate
Valuation estimate
Teletask leadership team
Management profileNumber of profiles
Teletask funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Teletask M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Teletask
What does Teletask do?
Teletask provides an all-in-one cloud-based communications and workflow platform purpose-built for government health and human services programs. The platform delivers multi-channel messaging (SMS, voice, email) with two-way texting, AI-powered analytics, automated workflows, e-signatures, secure document uploads, and multilingual translation across 100+ languages. It serves WIC programs, public health departments, human services agencies, and community organizations handling 100M+ messages annually across 5,000+ sites in 35+ states.
Is Teletask a public or private company?
Teletask is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Teletask founded?
Teletask was founded in 2003. It employs 11 to 50 people.
Where is Teletask based?
Teletask is headquartered in Fair Oaks, United States, in the North America region.
How does Teletask make money?
Two revenue lines are on record. Subscription-Based Messaging Platform is the primary driver. The others are message Credits.
Who are Teletask's main competitors?
Broad incumbents on record are Bandwidth, Twilio, Plivo and MessageBird. Emerging players are OhMD and TigerConnect. Direct peers are WELL Health Technologies, Quiq and mPulse Mobile. Zipwhip (acquired by Twilio) is listed as an others.
Does Teletask have an API?
No public API is recorded for Teletask.
What industry is Teletask in?
Teletask's product category is Government Communications Software. Its primary akta.pro industry code is BPAMACAB, Enterprise/Team Messaging, with a secondary code of HLALAKAG, Telehealth Contact Center, Virtual Front Desk & Messaging. Its NAICS code is 517 and its SIC code is 4822.